MAYFAIR IMPORTS

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My car has two very vin numbers, one set on the dash board and left drivers door, and the other is located on the right middle panel and drivers doorCars should only have one and mine unfortunately have two Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: it's not trueYes my credit was badThey knew that before we started the paper workThe problem is the bank did not repossess the carIt was at the dealers discretionThe bank sent a letter stating that I should be making payments to the dealer until they can get a bank to to take the loanEven if they are not a buy here pay here, they can still take the paymentsI have consulted different lawyers and they all have said the same thingIt was not right for Mayfair to take the car and the moneyThey also have my monthly payment which was made to [redacted] ***, but when [redacted] rescinded the loan, they sent the money to MayfairSo now they have my down payment and my monthly paymentThey should not have taken the car bottom line Regards, [redacted] ***

November 20th, 2014Dear [redacted] of the Revdex.com This letter is in regards to [redacted] 's complaint, here are the facts: [redacted] gave a down payment of $ (Seven Hundred Dollars ) on the vehicle above described on 10/18/2014, but what she failed to mention is that she canceled multiple financing deals with multiple Banks in the period of # weeks making it impossible for us to get the loan for this vehicle.Considering that she wanted to keep the vehicle we tried everything in our power to help her, unfortunately that was not possible, [redacted] is one customer in which we believe nothing can make her happyMultiple times we had her approved and every time she called the bank and caused cancelations on every deal Unfortunately the money she left for down payment then was used as a rental charge for the time she had our vehicle (Mileage added) and plates in her possession which was from 10/18/to 11/03/14, and that's the reason she did not get the money backIf you need more information, please call usRegards, Mayfair Imports Auto Sales Inc Peter B

I am rejecting the response because I had a total of deals with this dealership.The first deal [redacted] , they tried to sale me a car with frame damage, luckily the bank did research before funding the dealI was told by Pete, (the sales man) “I had to come back in to get the deal re written"that lead me to the second deal [redacted] Of course the car cost moreI told Pete (CAR SALES MAN) that I would need my note to be no more than $a monthHe told me after I sign the paper work to get the deal going I could call the Bank and extend my loan so the payments would be loweredI don’t know that much about the car business so I believed himafter reviewing my contract I seen the payments was close to $a month which was not in my budget but I figure he has done this before so he knows what he is talking aboutI called the bank all that week but they said I was not in the system yet because they are still taking me through the funding screeningI finally was able to talk to someone from the bank around 10/16/I told them what Pete (THE SALES MAN) told me and the bank told me that they don’t do thatThey told me that the dealership comes up with the payments for the deal and they don’t negotiate the contractsI was lied toIt was not my fault it was their fault because they seen me as a woman and they were just trying to sale a carThey took advantage of me Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Mayfair imports is unprofessionalI would like to know what issue was ever resolved when I spoke to no mechanicI went to the company twice and Peter convinced me on both occasions that my car was fineHe also added that the noise I was hearing was because the car has been sitting on the lot for some period of time and wasn't being driven, I'm not a mechanic so went with what I was toldI was told my car was taken to a shop I never drove to that shop never have I spoken to a mechanic I wasn't even given papers on any mechanical issues that were fixedI solely spoke with Peter and nobody else but him I took my car to Peter and picked my car up from PeterI need this issue resolved because mayfair imports was aware of the mechanical defects when selling this vehicle I know this because I took my car to professionals who told me that the problems I am experiencing the dealer would've been aware of it when they got the car inspected before they resold

September 23rd, Dear *** *** of the Revdex.com,
This letter is in regards to *** ***'s complaintWe apologize for any inconvenience that this transaction may have caused, but you do have to understand that we work with the Department of Transportation
/*** and any/all process take time.*** *** bought the vehicle above mentioned from us on 08/02/2014; the paperwork was submitted to the state on 08/13/A clerical error was made and unfortunately we are human and do make mistakesHowever the discrepancy on weight of the mentioned vehicle was an oversight*** *** informed us on 9/4/of the returned paperwork from ***We corrected and re-submitted on 09/08/14.Today we called Penndot and were informed that the work was processed and the registration was submitted to the customer.If you need any more information, please feel free to call usRegards,JosieMayfair Imports

Thank you if you would like to call us please do so & ask for Josef P. Here is the Read *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:Regards,*** ***

September 23, 2015Dear *** *** of the Revdex.comThis letter is in regards to *** ***'s complaint, here are the facts:*** *** came with the problem as stated and we sent the vehicle to the shop and the mechanic resolved the initial issueWhen the vehicle was returned, ***
*** never called back, causing us to believe that the issue was resolvedFive months, and six-thousand miles driven later we get a call back saying that there is a problemThe warranty given to the customer is for one month, or one thousand miles, whichever comes firstThe issue is that the customer took a long period of time to call to report a problem with the carHad we been contacted earlier, this would have never been a problemNow that the warranty has expired, there is nothing we can do to address the problem.Regards,Peter B

August 31, 2015Dear *** ***,In regards to *** *** *** : Due to the serious delinquencies in her credit with multiple repossessions it was very difficult for us to get her a loan but we did it, we were able to put her in a program for last resort casesThe customer was explained that she
must make the first three (3) payments on time or the bank would cancel her loan and demand the dealership buy back the vehicleThe customer was also explained that all deposits and down payments are non refundable unless we cannot get her approvedThe customer was in possession of this vehicle for all this timeThe time came for the payments to be made and once again she was late on the payments, the bank tried numerous times to contact her to resolve the matter but obviously failedThe bank then canceled the deal and sent us a buy back letter demanding the full price of the vehicleWe tried again to help her and get her re-approved through a different bank but unfortunately nobody would accept her, due to her payment/record historyAs you can see we accommodated the customer as best as we couldWe try everything we could to help her but her credit was to horrendous to get her approved againIf you need any more information please feel free to call us at the number above,Regards, Peter B- Manager

August 31, Dear *** ***,In regards to *** *** *** :
Due to the serious delinquencies in her credit with multiple repossessions it was very difficult for us to get her a loan but we did it, we were able to put her in a program for last resort cases The
customer was explained that she must make the first three (3) payments on time or the bank would cancel her loan and demand the dealership buy back the vehicleThe customer was also explained that all deposits and down payments are non refundable unless we cannot get her approvedThe customer was in possession of this vehicle for all this timeThe time came for the payments to be made and once again she was late on the payments, the bank tried numerous times to contact her to resolve the matter but obviously failedThe bank then canceled the deal and sent us a buy back letter demanding the full price of the vehicleWe tried again to help her and get her re-approved through a different bank but unfortunately nobody would accept her, due to her payment/record history As you can see we accommodated the customer as best as we couldWe try everything we could to help her but her credit was to horrendous to get her approved again
If you need any more information please feel free to call us at the number above,
Regards,
Peter B- Manager

November 20th, 2014Dear [redacted] of the Revdex.com
This letter is in regards to [redacted]'s complaint, here are the facts:
[redacted] gave a down payment of $ 700.00 (Seven Hundred Dollars ) on the vehicle above described on 10/18/2014, but what...

she failed to mention is that she canceled multiple financing deals with multiple Banks in the period of 2 # weeks making it impossible for us to get the loan for this vehicle.Considering that she wanted to keep the vehicle we tried everything in our power to help her, unfortunately that was not possible, [redacted] is one customer in which we believe nothing can make her happy.
Multiple times we had her approved and every time she called the bank and caused cancelations on every deal.
Unfortunately the money she left for down payment then was used as a rental charge for the time she had our vehicle (Mileage added) and plates in her possession which was from 10/18/14 to 11/03/14, and that's the reason she did not get the money back. If you need more information, please call us.
Regards,
Mayfair Imports Auto Sales Inc.
Peter B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
My car has two very vin numbers, one set on the dash board and left drivers door, and the other is located on the right middle panel and drivers door. Cars should only have one and mine unfortunately have two.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Mayfair imports is unprofessional. I would like to know what issue was ever resolved when I spoke to no mechanic. I went to the company twice and Peter convinced me on both occasions that my car was fine. He also added that the noise I was hearing was because the car has been sitting on the lot for some period of time and wasn't being driven, I'm not a mechanic so went with what I was told. I was told my car was taken to a shop I never drove to that shop never have I spoken to a mechanic I wasn't even given papers on any mechanical issues that were fixed. I solely spoke with Peter and nobody else but him I took my car to Peter and picked my car up from Peter. I need this issue resolved because mayfair imports was aware of the mechanical defects when selling this vehicle I know this because I took my car to professionals who told me that the problems I am experiencing the dealer would've been aware of it when they got the car inspected before they resold.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: it's not true. Yes my credit was bad. They knew that before we started the paper work. The problem is the bank did not repossess the car. It was at the dealers discretion. The bank sent a letter stating that I should be making payments to the dealer until they can get a bank to to take the loan. Even if they are not a buy here pay here, they can still take the payments. I have consulted 3 different lawyers and they all have said the same thing. It was not right for Mayfair to take the car and the money. They also have my monthly payment which was made to [redacted], but when [redacted] rescinded the loan, they sent the money to Mayfair. So now they have my down payment and my monthly payment. They should not have taken the car..  bottom line
Regards,
[redacted]

September 23, 2015
Dear [redacted] of the Revdex.com
This letter is in regards to [redacted]'s complaint, here are the facts:[redacted] came with the problem as stated and we sent the vehicle to the shop and the mechanic resolved the initial issue. When the...

vehicle was returned, [redacted] never called back, causing us to believe that the issue was resolved. Five months, and six-thousand miles driven later we get a call back saying that there is a problem. The warranty given to the customer is for one month, or one thousand miles, whichever comes first. The issue is that the customer took a long period of time to call to report a problem with the car. Had we been contacted earlier, this would have never been a problem. Now that the warranty has expired, there is nothing we can do to address the problem.Regards,
Peter B.

Nov 14th 2016This letter is for your review as requested by the complaint that was submitted on 11/09/2016.In regards to the complaint, we sold [redacted] a 2012 [redacted] on 10/16/15, which is currently the lien holder and holds a clean title to the vehicle described above.  The...

vehicle had a minor damage reported as was sold with true miles on the date it was delivered.  Enclosed are copies of the title, Used car disclosure, As is disclaimer, Odometer statement and Bill of sale.  Regards,  Joseph P. General Manager

I am rejecting the response because I had a total of 2 deals with this dealership.The first deal 2008 [redacted], they tried to sale me a car with frame damage, luckily the bank did research before funding the deal. I was told by Pete, (the sales man) “I had to come back in to get the deal re written"that lead me to the second deal 2011 [redacted]. Of course the car cost more. I told Pete (CAR SALES MAN) that I would need my note to be no more than $390 a month. He told me after I sign the paper work to get the deal going I could call the Bank and extend my loan so the payments would be lowered. I don’t know that much about the car business so I believed him. after reviewing my contract I seen the payments was close to $500 a month which was not in my budget but I figure he has done this before so he knows what he is talking about. I called the bank all that week but they said I was not in the system yet because they are still taking me through the funding screening. I finally was able to talk to someone from the bank around 10/16/14. I told them what Pete (THE SALES MAN) told me and the bank told me that they don’t do that. They told me that the dealership comes up with the payments for the deal and they don’t negotiate the contracts. I was lied to. It was not my fault it was their fault because they seen me as a woman and they were just trying to sale a car. They took advantage of me.  Sincerely,  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] Mayfair imports is unprofessional. I would like to know what issue was ever resolved when I spoke to no mechanic. I went to the company twice and Peter convinced me on both occasions that my car was fine. He also added that the noise I was hearing was because the car has been sitting on the lot for some period of time and wasn't being driven, I'm not a mechanic so went with what I was told. I was told my car was taken to a shop I never drove to that shop never have I spoken to a mechanic I wasn't even given papers on any mechanical issues that were fixed. I solely spoke with Peter and nobody else but him I took my car to Peter and picked my car up from Peter. I need this issue resolved because mayfair imports was aware of the mechanical defects when selling this vehicle I know this because 
I took my car to professionals who told me that the problems I am experiencing the dealer would've been aware of it when they got the car inspected before they resold.