Mazda of Orange

My daughter had leased two vehicles from Mazda of Orange The first in and the second in upon their call to her and advice that she could trade across to a new lease because Mazda of Orange had a buyer for her leased vehicle I found out now that they leased her less premium model for a larger monthly payment They did not tell her that since she had high mileage the vehicle trade in value on the did not cover the turn in value and she owed cash to do the deal They did not communicate this data at all They just added the amount she was short to the amount of the new lease The new lease was written up as a month lease with 60k miles vice the month lease she thought she was getting They did not tell her this - only that they got her into a model year newer of the "same" vehicle for almost the same monthly payment They did not disclose that they leased here a lower model She thought it unusual that she has fewer feature than before but let it go She got another call from them recently and was told that her current could be traded without any mileage penalty for a new We followed up on this yesterday and found that they were up to the same thing They offered her less than the real value of the auto and were saying that she needed to pay them extra for the mileage even though she was under her cap for this lease and they had said she did not have to worry about a mileage charge We walked away from this "deal" The same afternoon we went to another Mazda dealer and achieved a reasonable deal without having to pay extra for the mileage on the leased car and with a higher trade in value The result was a lower interest rate applied as well Mazda of Orange appears to practice deceptive practices to lure their lease customers in so they can sell or lease a new car to the determent of their original customer

This sale of the alarm was fully disclosed, we are sorry for any misunderstanding, all new vehicles have a window sticker to verify all factory options***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They lied about the car having a security system and so we purchased one and now they are unwilling to refund our moneyThis is theft and we are not the only ones this has happened to we looked online and saw similar reviews of this companyThis company is stealing from honest customers and it needs to be stopped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand that your dealer "claimed" it was not under warrantyI can 100% guarantee that this battery failed at no fault of me, the ownerI was told that the old battery was from and for some reason it was placed in a MazdaThis is why I'm requesting a full $refundIf this issue is not resolved I will be reaching out to my lawyer again as well as filing a complaint with *** ** *** at the State Attorney General's Office of CaliforniaAdditionally, as you have recommended I will take this issue to Mazda of North AmericaI received terrible service at this dealership on multiple occasions with my previous Mazda and it always seems to deal with serviceI've been a loyal Mazda customer for almost years now and this is by far the worst experience I've hadIt makes me honestly never want to purchase or lease another Mazda in my lifeI'm not asking for you to all of sudden change your mind and cover the new battery under my warranty, I'm asking for a refund paid for by David Wilson's Mazda and Ford of Orange because of at the end of the day as a business institution you should care about customer loyalty and you should care about customer experience, neither of which are positive for meI've read the warranty inside and out, I have consulted the California State Constitution regarding these issues, and I have consulted with a lawyerI know my rights just as well as you know yours.
Thanks,
*** ***

Mazda Corporate is the only recommendation for a refund via a request for warranty exception.MWK

We are certainly sorry for any misunderstanding regarding the associated complaint regarding the potential purchase of a pre-owned vehicleWe are investigating the pricing questions in the complaint and attempt to rectify this,Thanks,MWK

I went to this dealership six days ago to purchase a vehicle I spent about four or five hours there and We had a deal; the car would was to be delivered the next day They could not have all the paperwork done that day, so we decided that I would finish the paperwork the next day when I was to come back to take delivery of the vehicle It has now been six days, not only did no one call me, but they won't return calls or respond to emails This is the absolute worst dealership I have ever dealt with

We do not provide extra keys for used units although in the interest of satisfying this guest,we will pay for half of the key,Thanks,M**

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I understand that your dealer "claimed" it was not under warrantyI can 100% guarantee that this battery failed at no fault of me, the ownerI was told that the old battery was from and for some reason it was placed in a MazdaThis is why I'm requesting a full $refundIf this issue is not resolved I will be reaching out to my lawyer again as well as filing a complaint with *** ** *** at the State Attorney General's Office of CaliforniaAdditionally, as you have recommended I will take this issue to Mazda of North AmericaI received terrible service at this dealership on multiple occasions with my previous Mazda and it always seems to deal with serviceI've been a loyal Mazda customer for almost years now and this is by far the worst experience I've hadIt makes me honestly never want to purchase or lease another Mazda in my lifeI'm not asking for you to all of sudden change your mind and cover the new battery under my warranty, I'm asking for a refund paid for by David Wilson's Mazda and Ford of Orange because of at the end of the day as a business institution you should care about customer loyalty and you should care about customer experience, neither of which are positive for meI've read the warranty inside and out, I have consulted the California State Constitution regarding these issues, and I have consulted with a lawyerI know my rights just as well as you know yours.?
Thanks,
*** ***

We are very sorry for this although it was determined not to be a warranty claim,the customer is welcome to attempt a request for assistance through Mazda corporate if they wantMWK

After investigation of this dispute, the alleged discrepancy is unfounded,[redacted]

We do not provide extra keys for used units although in the interest of satisfying this guest,we will pay for half of the key,Thanks,M**

My daughter had leased two vehicles from Mazda of Orange. The first in 2013 and the second in 2014 upon their call to her and advice that she could trade across to a new lease because Mazda of Orange had a buyer for her 2013 leased vehicle. I found out now that they leased her less premium model for a larger monthly payment. They did not tell her that since she had high mileage the vehicle trade in value on the 2013 did not cover the turn in value and she owed cash to do the deal. They did not communicate this data at all. They just added the amount she was short to the amount of the new lease. The new lease was written up as a 48 month lease with 60k miles vice the 36 month lease she thought she was getting. They did not tell her this - only that they got her into a model year newer of the "same" vehicle for almost the same monthly payment. They did not disclose that they leased here a lower model. She thought it unusual that she has fewer feature than before but let it go.

She got another call from them recently and was told that her current 2014 could be traded without any mileage penalty for a new 2016.5. We followed up on this yesterday and found that they were up to the same thing. They offered her less than the real value of the auto and were saying that she needed to pay them extra for the mileage even though she was under her cap for this lease and they had said she did not have to worry about a mileage charge. We walked away from this "deal".

The same afternoon we went to another Mazda dealer and achieved a reasonable deal without having to pay extra for the mileage on the leased car and with a higher trade in value. The result was a lower interest rate applied as well.

Mazda of Orange appears to practice deceptive practices to lure their lease customers in so they can sell or lease a new car to the determent of their original customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand that your dealer "claimed" it was not under warranty. I can 100% guarantee that this battery failed at no fault of me, the owner. I was told that the old battery was from 2013 and for some reason it was placed in a 2014 Mazda. This is why I'm requesting a full $144.34 refund. If this issue is not resolved I will be reaching out to my lawyer again as well as filing a complaint with [redacted] at the State Attorney General's Office of California. Additionally, as you have recommended I will take this issue to Mazda of North America. I received terrible service at this dealership on multiple occasions with my previous Mazda and it always seems to deal with service. I've been a loyal Mazda customer for almost 5 years now and this is by far the worst experience I've had. It makes me honestly never want to purchase or lease another Mazda in my life. I'm not asking for you to all of sudden change your mind and cover the new battery under my warranty, I'm asking for a refund paid for by David Wilson's Mazda and Ford of Orange because of at the end of the day as a business institution you should care about customer loyalty and you should care about customer experience, neither of which are positive for me. I've read the warranty inside and out, I have consulted the California State Constitution regarding these issues, and I have consulted with a lawyer. I know my rights just as well as you know yours. 
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
They lied about the car having a security system and so we purchased one and now they are unwilling to refund our money. This is theft and we are not the only ones this has happened to we looked online and saw similar reviews of this company. This company is stealing from honest customers and it needs to be stopped.

This is the worst car buying experience I have ever had in my life. I was lied to about the vehicle being on the lot for a test drive and I drove over 50 miles for my appointment. Found used car listing on website and contacted the dealership. I got multiple phone calls back from different sales people. Did the pre-approval and setup appointment to test drive car for the next day on phone. Ran Carfax Report on the car before showing up using vin# and everything was fine with no issues or accidents. Drive 50+ miles to dealership to test drive the car as per appointment and the salesperson insisted in purchasing a new car. I had to stop them there and show them the listing for the used car I located directly on their website. Salesperson said OK let me get the keys and 10 mins later salesperson comes out and says he cant find the keys, but has clicker to open car for inspection. He takes me to some other car that is the same model, different color and more expensive. I told the sales person this is not the car im here for and we walk around the lot looking for said car, but it could not be found. Go back inside dealership to see where car is and the salesperson checks the computer. The computer says it on the lot, but they cant find it. Wait 30 mins until salesperson comes out of office and says the car I want is in the body shop for some type of damage and is not at the dealership, although computer says its on the lot. I Ask what happened to the car as I ran Carfax on it with no damages and salesperson said he didn't know, but the used car manager just told him that.
My personal time was wasted at this dealership because I was lied to. The next day I received text messages that the car was in at the dealership. I submitted my auto pricing terms via email to the Sales and Financing department, only to get a reply back that the car was sold.
I would not recommend anyone to this business. PERIOD.

We are very sorry for this although it was determined not to be a warranty claim,the customer is welcome to attempt a request for assistance through Mazda corporate if they want. MWK

This sale of the alarm was fully disclosed, we are sorry for any misunderstanding, all new vehicles have a window sticker to verify all factory options. [redacted]

Review: I had my Mazda towed to this dealer only for it to be dropped off somewhere in the back where no one in the dealership knew it was. It took hours to locate the car and prolonged the time for them to fix my dead battery. The next day they refused to fix the battery because they claimed that a light was left on, which I know is not true. I have a 2014 Mazda 3 with barely 6,000 miles. I do not drive the car very often and the car was working properly a few days prior. I periodically checked on the car and I know the lights were not left on. But this dealerships offered the worst customer service and told me that I basically know nothing about my own car and that the replacement will cost $144.34. So long story short they wouldn't cover it under the warranty.

I will never go to this dealership again! They have the worst customer service, they are not friendly, and they refuse to listen to their customers. I would recommend a different dealership because this one is terrible. This is the closest dealership for me, but I think I'll take the drive before ever dealing with these people again!Desired Settlement: I would like a full refund for the cost of my battery replacement because it should be covered by my warranty. I had a 2014 Mazda 3 and it had a 2013 battery. It was a bad battery with no fault of mine.

Business

Response:

We are very sorry for this although it was determined not to be a warranty claim,the customer is welcome to attempt a request for assistance through Mazda corporate if they want. MWK

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I understand that your dealer "claimed" it was not under warranty. I can 100% guarantee that this battery failed at no fault of me, the owner. I was told that the old battery was from 2013 and for some reason it was placed in a 2014 Mazda. This is why I'm requesting a full $144.34 refund. If this issue is not resolved I will be reaching out to my lawyer again as well as filing a complaint with [redacted] at the State Attorney General's Office of California. Additionally, as you have recommended I will take this issue to Mazda of North America. I received terrible service at this dealership on multiple occasions with my previous Mazda and it always seems to deal with service. I've been a loyal Mazda customer for almost 5 years now and this is by far the worst experience I've had. It makes me honestly never want to purchase or lease another Mazda in my life. I'm not asking for you to all of sudden change your mind and cover the new battery under my warranty, I'm asking for a refund paid for by David Wilson's Mazda and Ford of Orange because of at the end of the day as a business institution you should care about customer loyalty and you should care about customer experience, neither of which are positive for me. I've read the warranty inside and out, I have consulted the California State Constitution regarding these issues, and I have consulted with a lawyer. I know my rights just as well as you know yours.

Thanks,

I went to this dealership six days ago to purchase a vehicle. I spent about four or five hours there and We had a deal; the car would was to be delivered the next day. They could not have all the paperwork done that day, so we decided that I would finish the paperwork the next day when I was to come back to take delivery of the vehicle. It has now been six days, not only did no one call me, but they won't return calls or respond to emails. This is the absolute worst dealership I have ever dealt with.