Mazda of Poughkeepsie

Response: We are sorry that you had trouble with your loanWe are glad we were able to resolve this issue and refund your $depositThank you for coming in and we hope to be able to work something out in the future -- Mike K [redacted] Digital Promotions Coordinator KEA Advertising Inc- "Sales Overnight Branding Over Time." [redacted] ***

Revdex.com:At this time, I have not been contacted by Mazda of Poughkeepsie regarding complaint ID [redacted] .Sincerely, [redacted]

Complaint ID [redacted] Response: We understand the frustration involved with this transactionWe were unable to register the vehicle because the customer was unable to provide pts of ID which is requiredWe wish we could have been of more help but unfortunately there is no way around itWe are happy to have been able to resolve this issue by purchasing the car from youThank you for your feedback -- Mike K [redacted] Digital Promotions Coordinator

Revdex.com:At this time, I have not been contacted by Mazda of poughkip see regarding complaint ID ***.Sincerely,*** ***

Complaint ID *** Response: We are sorry to hear of your negative experience with Mazda of PoughkeepsieWe aim for the highest level
of customer satisfaction in every facet of our business. It is our understanding that we were very clear about what would be fixed on the car and you were satisfied upon delivery of the vehicle. We do not advise using outside service centers for car repairsPlease understand that we cannot be held accountable for repairs that another service center has performedPlease consider bringing the car back in so we can make sure it is in top working order -- Mike K*** Digital Promotions Coordinator

Revdex.com:At this time, I have not been contacted by Mazda of Poughkeepsie regarding complaint ID [redacted].Sincerely,
[redacted]

Response: We are sorry that you had trouble with your loan. We are glad we were able to resolve this issue and refund your $500 deposit. Thank you for coming in and we hope to be able to work something out in the future.      -- Mike K[redacted] Digital Promotions Coordinator   KEA...

Advertising Inc. - "Sales Overnight.  Branding Over Time." [redacted]
[redacted]

We are sorry for any confusion or miscommunication. The customer wanted to be at $330 a month with a remote start and Navi added to the vehicle.  I got the customers payment to $329 a month which is $1 less then his target of $330 a month.  He then bought protection plans through the...

finance department that raised his payment above the $329 a month.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Yes, We agreed on $3,000.00. However the new loan amount does not reflect that amount. The new loan should have been $13,907.42 but the new amount was substantially more and [redacted] said that he would reimburse me the difference in a check that he never gave to me. I would like that check as promised.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please understand the customer filled out a credit application so we could get him a loan and we attempted to do so. Everything that occurred was standard procedure.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since the beginning of the responses from this establishment have been one lie after another. Initially they stated I was asked to leave after asking them to sell an uninspected vehicle, then it was a misleading statement regarding not being able to help with a trade, now they say everything was done in order. The fact is I recorded the final conversation. They agreed not to process any credit inquiries until we had concluded the deal was going to be made. That meant they needed to get the vehicle inspected before being able to sell it. Therefore my credit should not have been run until an inspection had been completed. Again this business needs to be exposed to any other potential victims for the unprofessional and underhanded tactics they are engaging in. They also used a bank I did not agree to. I stated specifically I would only use [redacted]. Each response by this "business" has been one deflecting false statement after another. This is not acceptable.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], we apologize for the confusion regarding your recent visit to Mazda of Poughkeepsie. Your initial email was in reference to vehicle A. When you came in to the dealership you had switched gears and were interested in vehicle B due to a pricing difference (cheaper). You then wanted vehicle A...

for the cheaper price of vehicle B which was not possible. We would be happy to work on a fair deal that would make both parties satisfied. Thank you.

We are sorry for any inconvenience. We spoke with the customer and he is returning the vehicle. We are happy to settle the issue.

We apologize for any confusion. The customer upgraded her vehicle and that cost was $3,000. The customer was aware of this at the time of the transaction and signed a contact that stated so.

Complaint ID [redacted]   Response: We understand the frustration involved with this transaction. We were unable to register the vehicle because the...

customer was unable to provide 6 pts of ID which is required. We wish we could have been of more help but unfortunately there is no way around it. We are happy to have been able to resolve this issue by purchasing the car from you. Thank you for your feedback.       -- Mike K[redacted] Digital Promotions Coordinator

Revdex.com:At this time, I have not been contacted by Mazda of Poughkeepsie regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This was not the case. Me asking Mazda to sell a vehicle without an inspection was never a question. The statement made by the respondent is disingenuous, at best. No vehicle can be sold in NY without the state inspection. Had I asked this question, the conversation would have stopped there and my credit would never have been ran. Please refer tot he attached recording. This establishment is showing itself to be a dishonest business practice. Further on the note of the getting the vehicle inspected, I called in a favor from a well-known and respected auto shop that is certified through the state of NY to perform vehicle inspections. The owner of the establishment stayed late to facilitate the inspection. Mazda stated they were going to call the auto shop and get the vehicle inspected prior to my leaving to retrieve my vehicle title. Again shining a glaring light on the blatant false statement made by the respondent. It was also agreed that my credit would not be ran if the deal could not be made and/or the car could not be inspected. I was in route back to the Mazda dealership, from my home with the title when called and told the dealer could not get the vehicle inspected and also found they did not attempt to get it inspected at any establishment, however they still ran my credit. Again this would never have been the case if I had asked them to sell the vehicle without inspection and was asked to exit the build, as falsely stated by the respondent. They need to retract the credit pull and I would like this to be documented for all people considering doing business with this establishment.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer wanted us to deliver him a vehicle without a New York State inspection which we would not do.  He stated that he was going on vacation and demanded that we do it.  He started making a scene in the showroom so I asked him to kindly exit the building.  Thank...

you

Review: I went to Mazda of [redacted] a couple days before Christmas of 2014. I applied for a loan for a 2009 Dodge Caravan. I put down $500 cash. The bank processed the loan and told me I needed a cosigner. I could not get a cosigner. On the buyers order that I signed, the sales person wrote there subject to bank approval. It is now 1/**/2015 and after I have called Mazda about the return of my deposit, I was told it was mailed three weeks ago. I told them I had not received it yet. They told me to wait a couple more days.Desired Settlement: I would like to receive my $500 deposit IMMEDIATELY!

Business

Response:

Response: We are sorry that you had trouble with your loan. We are glad we were able to resolve this issue and refund your $500 deposit. Thank you for coming in and we hope to be able to work something out in the future. -- Mike K[redacted] Digital Promotions Coordinator KEA Advertising Inc. - "Sales Overnight. Branding Over Time." [redacted]

Review: I bought a 2013 Mazda 3 from this dealership on 4/*/2014. The dealership was very sketchy the whole time and the finance manager has no clue what he is doing. The dealership FAILED to register my car still and it is now 5/**/2015. I spoke with [redacted] in ** and they advised me that it is illegal for a dealership in the state of [redacted] not to register a vehicle before the temporary sticker expires. To this day the car is still unregistered and I am now 5 days without being able to go to work because I live an hour from my job. The dealership is very rude and does not want to help you with anything and STILL has not offered me a loaner car to get from A to B. I also see this place has an F with the Revdex.com. I honestly don't even want the car anymore and have been fighting with the bank to reverse the loan because I already signed the paper. I really hope this can be worked out.Desired Settlement: I would greatly appreciate if I can get my FULL deposit back of $500 and return this crap bucket. I don't want the car anymore and they can have it. I am also taking them to small claims court regarding this issue.

Consumer

Response:

At this time, I have not been contacted by Mazda of poughkip see regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Complaint ID [redacted] Response: We understand the frustration involved with this transaction. We were unable to register the vehicle because the customer was unable to provide 6 pts of ID which is required. We wish we could have been of more help but unfortunately there is no way around it. We are happy to have been able to resolve this issue by purchasing the car from you. Thank you for your feedback. -- Mike K[redacted] Digital Promotions Coordinator