MC Appliance Corporation

Currently the service center and customer are working to complete the repairThe service center was on site on the 27th, regrettably they arrived at the customers home with out the part that had been shipped to them in advance to complete the repairAs we understand it, the service center will return on Saturday between and to complete the serviceI am sorry for the inconvenience this has caused

Complaint: ***
I am rejecting this response because: I was given service number today by *** from MCA , I called the service center ? which apparently they were given the wrong number by MCA, The service center does not have an available appointment till February 6th, which is about days from nowI cannot wait another two weeks to have my refrigerator repairedI need MCA to assign to another service center that will be able to schedule a repair This weekend! I am willing to spend my weekend waiting for my fridge to be repaired but I simply cannot wait another Weeksi have been patiently waiting for months for this issue to be resolved and no longer have the option to wait anymoreIf I need to wait longer than week I am asking that I get compensated for the additional week, Again I am reiterating the fact that I have to spend extra money on a daily basis to eat outside of my homePlease advise on how we will be moving forwardThank you for your ***e
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
? I also reserve the right to inform other consumers not to purchase this product or to shop at *** ***
Sincerely,
*** ***

From: *** *** [***@***.com] Sent: Tuesday, August 22, 3:PM To: Customer Relations Subject: Complaint ID *** ? It appears we overlooked the complaint and did not respond? If the consumer can provide a copy of?
his proof of purchase and the model and serial number of the appliance he is having an issue with, we would be happy to review the matter further? Thanks, ? *** *** MC Appliance *** *** / *** / *** 630-***-*** 888-***-*** ?

Once the repair parts are available, we will ship them to the service center to complete your repair.  Thank You for your patience.

I am sorry the customer is having difficulty with her refrigerator. It appears the customers contact number changed since the her original service contact. I have spoken with the customer and confirmed the best contact number. The customer should expect a call from the service center on 01/20 or...

01/21 to schedule an appointment to complete the repair. Although content loss is not covered by the product warranty, we are providing a partial refund of the customers expenses. I expect this service repair will resolve the issue with the customers product....

Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title:[redacted] Cst Srvc Sprvs
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@magichef.com
I am sorry about the experience Mr. [redacted] had when contacting our customer service center. His experience has been reviewed with...

the appropriate personal. We followed up with the service center today, and have been advised that the product repair has been completed. If Mr. [redacted] has any additional issues with the product during the warranty period he should contact our customer service group at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I also reserve the right to inform other consumers not to purchase this product or to shop at [redacted].
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was given service number today by [redacted] from MCA , I called the service center  which apparently they were given the wrong number by MCA, The service center does not have an available appointment till February 6th, which is about 17 days from now. I cannot wait another two weeks to have my refrigerator repaired. I need MCA to assign to another service center that will be able to schedule a repair This weekend! I am willing to spend my weekend waiting for my fridge to be repaired but I simply cannot wait another 2 Weeks. I have been patiently waiting for months for this issue to be resolved and no longer have the option to wait anymore. If I need to wait longer than 1 week I am asking that I get compensated for the additional week, Again I am reiterating the fact that I have to spend extra money on a daily basis to eat outside of my home. Please advise on how we will be moving forward. Thank you for your [redacted]e.
Sincerely,
[redacted]

Complaint: [redacted]
I accept repairs but please understand the inconvenience to have a 2 defective units in such a short time lapse, I still don't have a working refrigerator. I would accept any additional compensation for this inconvenience.
Sincerely,
[redacted]

From: [redacted].com] Sent: Tuesday, August 22, 2017 3:20 PM To: Customer Relations <[email protected]> Subject: Complaint ID [redacted]   It appears we overlooked the complaint and did not respond.   If the consumer can provide a copy of ...

his proof of purchase and the model and serial number of the appliance he is having an issue with, we would be happy to review the matter further.   Thanks,   [redacted] MC Appliance [redacted] / [redacted] / [redacted] 630-[redacted] 888-[redacted]

Thank you for contacting us and owning a [redacted] appliance. We appreciate your business. We are sorry to learn of you’re your experience with your microwave oven. We understand your frustration, as we are also consumers, and appreciate you taking the time to share your experience with us.We...

understand your microwave is not heating, and, based on the information you have provided, is unfortunately beyond the one year part and labor warranty. The product does also have an 8 year part only warranty on the magnetron, which is the component that does the heating. If a service center determines the magnetron failed, we would provide the part at no charge to the service center. You would only be responsible for the labor and diagnostic charges, and any other additional parts.The nearest service center I have listed is:[redacted] Regards,MC Appliance[redacted]

Currently the service center and customer are working to complete the repair. The service center was on site on the 27th, regrettably they arrived at the customers home with out the part that had been shipped to them in advance to complete the repair. As we understand it, the service center will return on Saturday between 8 and 12 to complete the service. I am sorry for the inconvenience this has caused.