McAlister's Deli

Went to McAllister on Immokalee Rd, Naples Fl. the food was not as it usually is. The Turkey Crunch had pieces of turkey like remnants of meat and the bacon was raw. My side salad was good. My husbands Southwest salad had NO chicken at all. We eat there regularly but don't know what is happening with them now. Also the choose 2 says $9.29 but then add on $1.00 for sandwich and $1.00 for salad. When I asked what was in choose 2 he said any sandwich /salad or soup. Obviously not true. Very disappointed.

McAllister’s in Philadelphia ms they have bad management, managers who sell n do drugs never give their employees tips n are very racist against white people very disappointed

Terrible experience at my neighborhood McA on North Michigan Road in Indianapolis. Have been there many times but today wasn't good. They were short-staffed but not busy by any stretch of the imagination.
Ordered carry-out...a French Dip sandwich. When I got home with it, I found a very, very dry sandwich...….was supposed to be served with au-jus but didn't get it. The beef also did not taste fresh at all. Was further disappointed that they no longer sell the rice krispie treat.
I won't be going back anytime soon, if at all.

My wife and I eat there at least once a week. The food is great the service is great, but you need to find another supplier for your slaw. It is terrible and tastes nothing like slaw. All have similar taste, but not this one. It is terrible!

If you want slow service and cold soup...Andrews, TX is your place. Took 40 mins to get two sandwiches and 2 bowls of soup, they weren't even busy. My soup was cold and my sandwich was soggy and my ice tea was hot. Seems like everything they make is pre packaged so I don't understand why it took so long.

Today I went to Tyler, tx McAlister deli in the morning wow excellent service from this pretty young girl I ask her name was Irene, she's amazing really polite!

Why does McAlister's think the new spring mix on sandwiches is a good idea? Why can't anybody just put nice crisp cold iceberg lettuce on sandwiches anymore? Today I got the orange cranberry club sandwich, and instead of having nice green crisp lettuce, I had some kind of purple stuff sticking out the top. I know that is supposed to be the trendy thing to do, but it doesn't taste good! And it doesn't look good!

My best friend and her father went to McAllister’s to get a sammich and guess what kind of service they got...shocker sucky. My best friend nonstop works herself to the Epitome of exhaustion. All she ever wanted was a sandwich as well as her picky eater of a father. When they arrived, per usual for McAllister’s, the clientele didn’t rush to help anyone, the service was incredibly slow, and when they got their food it was cold in some places and scorching hot like this piping Tea I’m typing. She also did not receive the Ruben that she ordered and when she finally got it it was cold and lackluster she says that her side fruit cup was a disgrace of a fruit cup there was very few pieces of fruit for the money that they paid. The man came back to ask how their meal was, being the non-confrontational family they are, they just said everything was fine meanwhile she was eating a cold sandwich and plotting a response to this man before she left but being a good Christian Samaritan woman she is she walked out. Now I’m here hearing her sob story and I am frankly disturbed. I have never felt so compelled to write reviews and contact this trash management and corporate office. We have made a pact to never go to McAllister’s or let any of our friends or family go. Everyone have a blessed day and don’t go to McAllister’s deli because you probably will get food poisoning and have cold food so suck my left toe.

I took my granddaughter to eat at the Bessemer, AL location on July 14th, 2018 It was not busy. I ordered the French Dip and she got the Mac and Cheese for kids. The service was very slow- 20+ minutes for those two dishes. I ordered the Strawberry Lemonade and after waiting 10 minutes, just for the drinks, was told that they were out of it. When my French Dip came, it was lukewarm and rubbery on one side and burnt on the other. The sauce was nearly cold. I decided not to eat it because it truly looked awful and as if it had been sitting somewhere for a long while. My granddaughter's Mac and Cheese was also room temperature. I asked to see the manager, but they kind of refused. I explained the problem and said that I wanted my money back. They only offered to replace. I said I didn't want a replacement, but they insisted that is all they would do. While waiting for the replacement, I looked at my bill and noticed that the Strawberry Lemonade had an upcharge for the strawberry part. Since, I had never received it, I asked to refund the upcharge and they acted as if I were being difficult. The 'new" French Dip was ready in like 4 minutes. That made me think that it wasn't a new sandwich. They left out the sauce and I had to ask for the "dip" part of the French Dip. We left -got the replacement to go. Ate it at home. I spent the night with pretty severe food poisoning...

I am not sure why this complaint was sent to this restaurant.  The guest says, in the complaint that the Gift Card was purchased on the McAllister's Web Site.  the web site is McAllister's corporate web site; we are a franchisee and have no control over the web site.  The guest says...

they tried to redeem at the Jonesboro AR McAllister's Deli, this is also not the Cape Girardeau store.  The guest says they emailed the web site, again this is not this stores web site, and we do not receive the email for this site.  McAllister's Corporate has the web site and receives all email for the site.  They never contacted the Cape Girardeau store and were not treated rudely at the Cape Girardeau store.  It appears the guest complaint is with McAllilster's corporate for the faulty card and with the Jonesboro Ark store for the rude servcie.  Nowhere in the complaint was the Cape Girardeau store mentioned.

Ordered a grill chicken salad on 4-22-2018 7:04pm the salad was very bad! It came warm , chicken was grisly and the tomatoes were old. The restaurant was not busy so I expected a better meal than what I received. Very disappointed. I will be not be returning to that restaurant .

Ordered a loaded back potato from the Forest Drive McAlisters. When I got there to pick it up and got back to work the food was COLD. Very disappointed since this is the only one I always go to.

On 8/26/14 I purchased a cobb club sandwich.Late that night I became ill with diarrhea and nausea.I went to the restaurant the next day.The manager said she would give me a refund. I waited a few days and no refund.I then contacted [redacted] at the corporate office,who promised to follow-up and issue a refund.I gave him my phone number and address.I waited a few days and no response.I contact [redacted] once again.He made the same promise.I have yet to receive any response.Tried calling [redacted] @ XXX-XXX-XXXX.Product_Or_Service: cobb clubb sandwichDesired SettlementI would like a refund and a letter of apology.Business Response Dear Ms.[redacted],We are very sorry to hear about your experience with your visit to our restaurant. We are sending you a refund for your meal. We would also like to extend an offer to visit any of our locations. We have enclosed two meal vouchers that can be used at your convenience. Please accept our sincerest apologies once again.Sincerely,McAlister's Management Team

The service, completion of orders, and lack of concern from corporate.I have gone to this location many times in the past. However, the last six consecutive trips have been horrible. They completely get my order incorrect and leave off items. I brought this to the attention of management the first time and they apologized and gave me a free meal; the same with the second time. The third time, they were really rude and not nice about it. The employee told me to come back and they'd replace my order. However, when I got back to the store the manager told me she wasn't going to do it and the employee had no business telling me that. The fourth and fifth time I didn't even call. The last and sixth time I called and the manager told me she'd give me the "bacon" that they forgot and when I said are you kidding me she said we'll double your bacon. How insulting. She never once apologized about the kitchen leaving off my bacon on each entree. They'd done this six times in a row and also put items on my food that I didn't request. She was the same manager who was rude on the third time I called. I don't recall her name, but it is in my complaint to the corporate office. So, I called corporate after the sixth visit and spoke with [redacted]. She assured me someone would call, but they never did. I had to call her four times before someone from corporate finally called me. The lady was nice, but too friendly and casual about it. She offered to replace that one order only, but I have yet to even receive that and it was two weeks ago. I am totally taken aback and would like this brought to their attention immediately. Desired SettlementI would like to be compensated for more than just 1 meal. I've had 6 that were incorrect, wasted gas, time, and energy as well. That cannot be replaced. I'd also like a sincere apology for the way I've been treated. The way I've been treated is disheartening to say the least. Business Response We have tried numerous times to make Ms.[redacted] happy. She has also visited a nearby location and filed several complaints there. She has received countless free meals from both locations. We have apologized, sincerely, many times. We called Ms.[redacted] and sent her vouchers for meals, in which she was very happy to receive. At this time, we feel that we have exhausted all possible ways to recover with Ms.[redacted]. We pride ourselves on our customer service and ability to please our guests. At this time, we feel this matter is closed. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They are telling untruths and I don't appreciate it. Nobody has tried to do anything and I have not visited another location nearby and filed complaints. Please tell me when and where because you clearly have me confused with someone else. I will not give McAlister's my business; nor will my clients, friends, or family. I know of several others who have had bad experiences as well. Yes, I've had free meals because of the incompetency of the staff in preparing my initial meal. I assume that's my fault as well. The response from management was subpar, no apology, and one person even found it comical that they have gotten my order wrong on so many occasions.Thank you for your reply. However, your facts are distorted. P.S. I did receive two free vouchers after I filed this complaint; with no letter or apology or anything.