McBee Deleader Contractor

Please see attached documentation showing constant communication with [redacted] *** In addition, she was left a voice mail on June 26th that she could come and get her admin and deposit back She has not contacted the office or come in to get it yet

Ms [redacted] and her mother told us the insurance and gap would pay off her car She was told by the lender and us the totaled car must have a zero balance She made an agreement with us and the lender this was true and signed contracts based on this approval with $down She did not tell us she had two other contracts on two other cars already sent to the same lender she did not tell us she was passed due on the insurance/gap and it would not be paid We entered into a good faith agreement and put her in the car for this reason We then find out the totaled car would not be paid off from the lender and that she had a total of three contracts with the lender from three different dealerships and different cars They advised us to get our car back which we did She now wants to blame us for the issue instead of herself

Complaint: [redacted] I am rejecting this response because: I placed more than Service requests for that AC unitI have every work order/reference number as well#Show AllSink clogged/does not drain OK Ref # 17417-1Submitted 10/18/| Completed - DetailsA/C does not cool properly Ref # 17416-1Submitted 10/17/| Completed - DetailsA/C does not cool properly Ref # 17383-1Submitted 10/12/| Completed - DetailsA/C does not cool properly Ref # 17138-1Submitted 9/14/| Completed - DetailsA/C does not cool properly Ref # 17062-1Submitted 9/3/| Completed - DetailsWindow does not open/close OK Ref # 16034-1Submitted 5/27/| Completed - DetailsA/C does not cool properly Ref # 15330-1Submitted 3/13/| Completed - DetailsWindow leaks air or water Ref # 15291-1Submitted 3/8/| Completed - DetailsDW panel loose/falling off Ref # 14744-1Submitted 12/18/| Completed - DetailsShower control knob broken Ref # 14351-1Submitted 10/22/| Completed - DetailsIce maker brkn/not making ice Ref # 14298-1Submitted 10/14/| Completed - DetailsAs you can see above, I clearly made service requests continuing from March until OctoberThey also stated they worked with the CPS, but I have that transcript and my disputal as well: In light of this, we will not be abating any rent since it does not appear you had any unusual electric usage [redacted] also reached out to CPS to get the kw readings for the same time last year by previous resident and it was as follows.I spoke to [redacted] agent #with CPS and the averages from are as follows:For April 23rd – May usage was kw as compared to Mr [redacted] for April 23rd – May 21st of only kwFor May 23rd – June 23rd usage was as compared to Mr [redacted] for May – June 22nd of kwFor June 24th – July 23rd usage was and in line with Mr [redacted] usage for June 23rd – July 23rd of kw This only shows the same apartment, from the same faulty unitI have been pretty fair, asking to be compared to another apartment with the same square footage without a fault AC unitI also was very forgiving in comparing to an average electric bill of $120/month, even though you can ask any CPS customer who has service, $is high for a bedroom/bath unit.I am only asking for the apartment to make it right, to pay back the charges I have incurred for the clear CPS charges shown above, as well as having to move out multiple timesI am not moving out, and will be continuing my lease as per my agreement I signed Regards, [redacted] ***

Mrs [redacted] does not have a balance or late fee on her account I believe there may have been a misunderstanding between her and an agent that no longer works here I have spoken to her and she now knows there is not a problem on her account I'm unsure exactly what happened or why she thought she owed money but I had not had a message the she made any attempts to reach out to me first for resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]This company is lyingI AM in fact in a new vehicle financed by this same company and it was approved because the remaining balanced had been resolvedI did not damage their tire and find it ironic that after exhausting all means, that this is the last sorry excuse that they can come up withI WILL NOT remove any of the complaints I've placed on any review sites because they are my opinion and in fact trueI WILL NOT be held accountable for any damages that I did not cause and I will not be billed for mileage for a car that they allowed me to drive off inI do not have 10-contracts from different car lots seeing that I've only went to lots including BaywayIt is very unprofessional for this company to try to keep funds that they know they are not entitled tooI will warn anybody I can to not purchase a vehicle from this company, seeing that they can not even contact me directly but can only contact me through complaint disputesThis company has no desire to resolve this matter and I will take this to small claims court if I have tooNo where in my contract does it state I would be held liable for damages nor mileage if the deal wasn't to fall through, and Bayway continues to make up things as they goIf they do in fact claim something was damaged while the vehicle was in my possession then they should've made a claim on my insurance that they had a copy of when I drove off the lotNow all of a sudden that the vehicle is back in their possession they claim to have found damageThat is very suspicious to me Regards,

My Assistant Manager spoke to complainant and let him know that she also lives here and her apt is actually sq ft less and her bill was $for one month That is more than what your bill came to It is strictly based on your usage If you insist on staying here, it seems as if you are happy here, just not happy with CPS rates and is something you may want to bring up with CPS and not find fault with your apartment management company We have more than proven that your bill is based on your usage and has not been a factor in your AC The work orders you provided reiterate what I have said You called in March about your AC and then we did not here from you until almost months later about it March 13th was your initial complaint on your AC this year and was addressed immediately and then you didnt contact us again until Sept 3rd about it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I appreciate the quick response, however I am disappointed that the representative informed my husband and I that the vehicle was fixedIf there was something else that was wrong or if the parts had to be ordered, they should have made us aware of thatSafety can not possibly be a top concern if the representative did not feel it was necessary to share that piece of informationThere is definitely a break down in communication somewhere and it is very disappointingI never received notification regarding the recall, I found it onlineI am truly not a happy customerI just don't trust that work is going to be done or I will ever know if something is done Regards,

Complainant first reported he was having trouble with his AC on March at which time we responded that very same day and changed out his relay He did not put in another work order for his AC again until months later, in September stating his unit was freezing upWe responded again within the same day and added freon to his HVAC unitHe called a week later and we had our Maintenance Supervisor check the unit himself and found nothing wrong with his ACIn October, he complained again concerning his unit, stating that he had a bill over $300, again we found it to be in working order, even leaving gauges on overnight to ensure it was working as designedOur Regional asked that we go ahead and change the HVAC unit out anyway as a courtesy so we didComplainant is insisting on monetary compensation and we discussed with him that our lease clearly states in paragraph that as long as we have acted with customary diligence, rent will not be abated in whole or partNot only have we acted with customary diligence, we have went above and beyond that by replacing his HVAC unit even though it was not warrantedAs an added measure, we called CPS to ensure his usage was not above the norm for the time period he is complaining about and found that the previous tenants bill for the same time period last year was actual more than his usage further reiterating our positionWe found that the reason complainants electric bill was over $was that he has been carrying over a balance from previous months which is included in his total bill Furthermore, he never stated he could not stay in his apartmentWe have a fully furnished model that neighbors his apartment that we would have gladly let him stay in, had he voiced that concernComplainant has went on to put negative reviews about us stating that he regrets renewing, which he just did in late AugustBecause his new lease has not yet started and he clearly stated he is unhappy here, we told him we would work with him on releasing him, at his convenience, from his renewed contract without notice or reletting fees since we had another prospect interested in leasing his apartmentWe have done everything to satisfy the complainant but he, unfortunately, is clearly wanting monetary compensation and nothing else Due to our lease contract, which we sign to protect both parties and to have a clear understanding of each other’s responsibilities, monetary compensation is not an optionComplainant emailed me on Oct 23rd to thank me for giving him the option to move and told me he would figure it out over the weekend and get back to me today

On behalf of Bayway Lincoln, we do regret and apologize for
any miscommunication that occurred between members of our staff and Mr
***.We have conducted an investigation based on Mr***’s comments,
and it has been concluded that a cancellation will be implementedThe amount
of
$1,will be refunded and sent to the lien holder

When the customer came in on July 6, it was the Left
Rear Door (driver’s side rear door) that would not closeThe vehicle then came
in on July 20, with the Right Rear Door (passenger rear door) that won’t
closeAt the time the vehicle was in on July 6, the Left Rear Door latch
was repaired and that door is still opening and closing properly todayOn the
July 20, visit the Right Rear Door was repaired and that door is now
fixedThe recall *** is still active on the vehicle however there are no
parts available for this recall at this time and Lincoln states that parts
won’t be available until the third quarter of this yearThe repairs involving
the recall will be done to all doors once Lincoln has developed the parts and
repair procedures.
The repairs to the Left Rear Door involved only readjusting
the striker portion of the latch
The repairs to the Right Rear Door involved replacing the
Right Rear Door Latch Assembly
The door latch that was replaced is not a new design part so
it will have to be replaced or repaired when the recall parts become available.Please see the attached document.Thank you,James ***Chief Operation Officer

We have just talked to *** and this ladydoes not have a contract funded by the lender on a new car. *** will not fund any vehicle until her totaled vehicle is paid. We were told the vehicle would be paid by gap and insurance. Gap and Insurance both paid but there is still a balance which is still gaining interest daily. *** will not fund as long as they owe this balance. *** has had 15-contracts submitted by these ladies. *** told us to get our car back because the deal would not be funded because they still had a balance. Our agreement and all paperwork shows the zero balance the customer told us was due on the vehicle that was totaled. They mislead us. They mislead the dealers who sent in contracts before us and the dealers who sent in contracts after us. The check in question was dated 6/13/and ran though a service who insured it would be paid. The agreed date to run it signed by the customer was 6/30/2016. It cleared 7/1/just as she signed and agreed with the insurance company who approved the check. Again Bayway followed all rules and agreements including the deposit of the check. We have no way of knowing when the customer is not giving us correct information. This is why they still do not have a car after submitting 15-contracts to one lender. We do not know how many other lenders they may have tried. They damaged our tire and it will be replaced. They put miles on our vehicle after giving us incorrect information in order to receive vehicle. We will bill for mileage and the tire and she will have zero left of her approved check deposited on the date she agreed to in writing. They have futher defamed us by putting incorrect information and defamatory comments on *** and ***. Continued such actions and failure to take down current accusations may result in a Civil suit. The last time this happened with a customer making baseless and statements ended in a $25,judgement against the customer in Bayway's favor. We want the *** and *** reviews removed and no further statemnts placed on in these venues or any other

We are working with the complainant on transferring her to another apartment and in the meantime have offered her the model to stay in. We have only prior work order concerned damage to her walls and it didnt mention water damage so we were unaware of her roof leak until in was just reported
to me days ago, which was the first business day after her after hours call over the weekend to maintenance. At which time I immediately contacted Beldon Roofing and had it scheduled. Due to being backed up the soonest the roofers can come out is the 4th of November. We have already did any necessary water extraction in her apartment and have been keeping an eye on the damage

Complaint: ***
I am rejecting this response because:I did speak with the manager however maintenance was aware of the leak as of first part of September when the emergency line was called about a water leak which I thought was from the sprinklerAs well I can not control how they're workers file a work order when why would I need a wall repair if there wasn't water damageYes she did offer arrangements , we will see how that goes but they were given opportunities to repairIf it's lack of the maintenance putting it in to the office or the staff not putting in the request properlyAt any rate no one calls an emergency line requesting maintenance for a water leak unless there's a water leakI'm pretty sure if they look back in the call records they can seeI am hesitant to trust resolution until I see with my own eyesI've been swept under the rug for a while and I don't want to continue to be.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: I placed more than 2 Service requests for that AC unit. I have every work order/reference number as well#Show AllSink clogged/does not drain OK  Ref # 17417-1Submitted 10/18/2015 | Completed - DetailsA/C does not cool properly  Ref # 17416-1Submitted 10/17/2015 | Completed - DetailsA/C does not cool properly  Ref # 17383-1Submitted 10/12/2015 | Completed - DetailsA/C does not cool properly  Ref # 17138-1Submitted 9/14/2015 | Completed - DetailsA/C does not cool properly  Ref # 17062-1Submitted 9/3/2015 | Completed - DetailsWindow does not open/close OK  Ref # 16034-1Submitted 5/27/2015 | Completed - DetailsA/C does not cool properly  Ref # 15330-1Submitted 3/13/2015 | Completed - DetailsWindow leaks air or water  Ref # 15291-1Submitted 3/8/2015 | Completed - DetailsDW panel loose/falling off  Ref # 14744-1Submitted 12/18/2014 | Completed - DetailsShower control knob broken  Ref # 14351-1Submitted 10/22/2014 | Completed - DetailsIce maker brkn/not making ice  Ref # 14298-1Submitted 10/14/2014 | Completed - DetailsAs you can see above, I clearly made service requests continuing from March until October. They also stated they worked with the CPS, but I have that transcript and my disputal as well: In light of this, we will not be abating any rent since it does not appear you had any unusual electric usage. [redacted] also reached out to CPS to get the kw readings for the same time last year by previous resident and it was as follows.I spoke to [redacted] agent #101 with CPS and the averages from 2014 are as follows:For 2014 April 23rd – May 22 usage was 1985 kw as compared to Mr. [redacted] for 2015 April 23rd – May 21st of only 1557 kwFor 2014 May 23rd – June 23rd usage was 2534 as compared to Mr. [redacted] for 2015 May 22 – June 22nd of 1745 kwFor 2014 June 24th – July 23rd usage was 1977 and in line with Mr. [redacted] usage for 2015 June 23rd – July 23rd of 1999 kw This only shows the same apartment, from the same faulty unit. I have been pretty fair, asking to be compared to another apartment with the same square footage without a fault AC unit. I also was very forgiving in comparing to an average electric bill of $120/month, even though you can ask any CPS customer who has service, $120 is high for a 2 bedroom/2 bath unit.I am only asking for the apartment to make it right, to pay back the charges I have incurred for the clear CPS charges shown above, as well as having to move out multiple times. I am not moving out, and will be continuing my lease as per my agreement I  signed. 
Regards,
[redacted]

My Assistant Manager spoke to complainant and let him know that she also lives here and her apt is actually 36 sq ft less and her bill was $289 for one month.  That is more than what your bill came to.  It is strictly based on your usage.  If you insist on staying here, it seems as if you are happy here, just not happy with CPS rates and is something you may want to bring up with CPS and not find fault with your apartment management company.  We have more than proven that your bill is based on your usage and has not been a factor in your AC.  The work orders you provided reiterate what I have said.  You called in March about your AC and then we did not here from you until almost 6 months later about it.  March 13th was your initial complaint on your AC this year and was addressed immediately and then you didnt contact us again until Sept 3rd about it.

Mrs. [redacted] does not have a balance or late fee on her account.  I believe there may have been a misunderstanding between her and an agent that no longer works here.  I have spoken to her and she now knows there is not a problem on her account.  I'm unsure exactly what happened or why...

she thought she owed money but I had not had a message the she made any attempts to reach out to me first for resolution.

Complainant first reported he was having trouble with his AC on March 13
2015 at which time we responded that very same day and changed out his relay.
He did not put in another work order for his AC again until 6 months later, in September
stating his unit was freezing up. We responded again...

within the same day and
added freon to his HVAC unit. He called a week later and we had our Maintenance
Supervisor check the unit himself and found nothing wrong with his AC. In
October, he complained again concerning his unit, stating that he had a
bill over $300, again we found it to be in working order, even leaving gauges
on overnight to ensure it was working as designed. Our Regional asked that we
go ahead and change the HVAC unit out anyway as a courtesy so we did. Complainant is insisting on monetary compensation and we discussed with him
that our lease clearly states in paragraph 26.4 that as long as we have acted
with customary diligence, rent will not be abated in whole or part. Not only
have we acted with customary diligence, we have went above and beyond that by
replacing his HVAC unit even though it was not warranted. As an added measure, we called CPS to ensure his usage was not above the
norm for the time period he is complaining about and found that the previous
tenants bill for the same time period last year was actual more than his
usage further reiterating our position. We found that the reason complainants
electric bill was over $300 was that he has been carrying over a balance from
previous months which is included in his total bill.  Furthermore, he never stated he could not stay in
his apartment. We have a fully furnished model that neighbors his apartment
that we would have gladly let him stay in, had he voiced that concern. Complainant has went on to put negative reviews about us stating that he
regrets renewing, which he just did in late August. Because his new lease has
not yet started and he clearly stated he is unhappy here, we told him we would
work with him on releasing him, at his convenience, from his renewed contract
without notice or reletting fees since we had another prospect interested in
leasing his apartment. We have done everything to satisfy the complainant but he,
unfortunately, is clearly wanting monetary compensation and nothing else.  Due to our lease contract, which we sign to
protect both parties and to have a clear understanding of each other’s responsibilities,
monetary compensation is not an option. Complainant emailed me on Oct 23rd to thank me for giving him the option to move and told me he would figure it
out over the weekend and get back to me today.

Please see attached documentation showing constant communication with [redacted].  In addition, she was left a voice mail on June 26th that she could come and get her admin and deposit back.  She has not contacted the office or come in to get it yet.

Complaint: [redacted]
I am rejecting this response because:I am only insisting on staying here due to the amount of money it will cost to move in addition to the money I have already spent keeping up with these charges. You state your usage/bill was that high, yet I provided specific PDF's and actual wattage showing my usage. I did not report another service request until 6 months later, because I was attempting to lower the usage on my end with things I have control over, i.e. preventing window leaks (which I called in for), less dishwasher and washer/dryer usage, setting the temperature higher but I was forced to believe the issue was the AC unit consuming more power than it needed to compensate, causing my wattage to be higher than normal.  ave been very reasonable in asking how to compare the wattage/usage from my apartment, since in my past 15 years experience in living in apartments and a 3bdr/2 bath house, I have never spent the amounts I am spending with CPS in this apartment. I have totaled the amount in overages I have spent and it equals $640.77. I came to this figure based on the amount of $1460.77 and basing it off a comparable $120/month electric bill of 7 months = $820, would be a difference of $640.77. I would be willing to resolve the dispute for half this amount of $300, broken down in the following amounts - $120, $100 and $80 to be applied to late fees for the next 3 months. Nov 12th, Dec 10th and Jan 7th. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I appreciate the quick response, however I am disappointed that the representative informed my husband and I that the vehicle was fixed. If there was something else that was wrong or if the parts had to be ordered, they should have made us aware of that. Safety can not possibly be a top concern if the representative did not feel it was necessary to share that piece of information. There is definitely a break down in communication somewhere and it is very disappointing. I never received notification regarding the recall, I found it online. I am truly not a happy customer. I just don't trust that work is going to be done or I will ever know if something is done. 
Regards,