McBee Deleader Contractor

When the customer came in on July 6, 2015 it was the Left
Rear Door (driver’s side rear door) that would not close. The vehicle is at the
dealership now and it is the Right Rear Door (passenger rear door) that won’t
close. At the time the vehicle was in on July 6, 2015 the Left Rear Door...

latch
was repaired and that door is still opening and closing properly today. The
customer is correct there is a recall [redacted] however there are no parts
available for this recall at this time and Lincoln states that parts won’t be
available until the third quarter of this year.
 
[redacted] notification to dealers:
 
 REASON FOR THIS
SAFETY RECALL
In all of the affected vehicles, the side door latches have a pawl
spring tab that may break. This
Condition will typically prevent the door from latching. In certain
situations where the door is able to be
closed, the door may unlatch while driving, increasing the risk of
injury.
 
SERVICE ACTION
A complete Dealer Bulletin will be provided to dealers the third
quarter 2015 when it is anticipated that
initial parts ordering information and repair instructions will be
available to support this safety recall.
 
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair
instructions and parts ordering
information have been provided to dealers.
 
I apologize for any lack of communication about
the previous repair but I assure you that our customer’s safety is our top
priority at Bayway.Thank you,James [redacted]Chief Operations Officer

Ms. [redacted] and her mother told us the insurance and gap would pay off her car.  She was told by the lender and us the totaled car must have a zero balance.  She made an agreement with us  and the lender this was true and signed contracts based on this approval with $500 down.  She...

did not tell us she had two other contracts on two other cars already sent to the same lender.  she did not tell us she was passed due on the insurance/gap and it would not be paid.  We entered into a good faith agreement and put her in the car for this reason.  We then find out the totaled car would not be paid off from the lender and that she had a total of three contracts with the lender from three different dealerships and 3 different cars.  They advised us to get our car back which we did.  She now wants to blame us for the issue instead of herself.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]This company is lying. I AM in fact in a new vehicle financed by this same company and it was approved because the remaining balanced had been resolved. I did not damage their tire and find it ironic that after exhausting all means, that this is the last sorry excuse that they can come up with. I WILL NOT remove any of the complaints I've placed on any review sites because they are my opinion and in fact true. I WILL NOT be held accountable for any damages that I did not cause and I will not be billed for mileage for a car that they allowed me to drive off in. I do not have 10-20 contracts from different car lots seeing that I've only went to 3 lots including Bayway. It is very unprofessional for this company to try to keep funds that they know they are not entitled too. I will warn anybody I can to not purchase a vehicle from this company, seeing that they can not even contact me directly but can only contact me through complaint disputes. This company has no desire to resolve this matter and I will take this to small claims court if I have too. No where in my contract does it state I would be held liable for damages nor mileage if the deal wasn't to fall through, and Bayway continues to make up things as they go. If they do in fact claim something was damaged while the vehicle was in my possession then they should've made a claim on my insurance that they had a copy of when I drove off the lot. Now all of a sudden that the vehicle is back in their possession they claim to have found damage. That is very suspicious to me. 
Regards,