McDonald Plumbing, Heating & Air Conditioning Inc.

Our family has called on McDonald PHAC for many years for HVAC and plumbing service. The company and its techs and plumbers are efficient, on time, and do the job right. I wouldn't call anyone else for the job and am happy to recommend the firm to others in the neighborhood.

Carlos did a very professional job replacing my pressure value. I give him a 5 out of 5 on quality of work and professional approach to the job. In addition he gave me good advise on a tank less water heating system

John B was punctual and efficient.

Our air conditioner stopped working on one of the hottest days of the year and the people who sold us the air conditioner and with whom we have worked previously, advised us it would be a day and a half before they could come out. When we called McDonald they told us in about 3 hours and they were here exactly as promised. The serviceman was very professional and did the job in a little over an hour. We were impressed with his knowledge and his job--a job well done!!

[redacted] is very courteous and professional. He located and repaired the problem with my unit very quickly. My home is warm again!

If you're looking for plumbing and/or heating & air conditioning repairs in the Sacramento area, I highly recommend McDonald Plumbing, Heating and Air Conditioning for any of your needs...this is by far the most reliable & trusted name in the business! We have been happy, satisfied customers for many years. From the courteous, friendly service representative to the prompt, knowledgeable, efficient. and personable technicians. I especially want to recognize [redacted] — he always does an outstanding job and his demeanor is thoroughly professional…great service needs to be acknowledge, too. What more can I say...McDonald Plumbing, Heating and Air Conditioning…nothing but the best!!!

Aaron F[redacted] performed maintenance on my furnace on December 15, 2015. I had questioned the high cost on my recent PG&E invoice but in checking over all of the areas of concern and calculating the therms for the usage between the heater and water heater, everything was properly accounted for. Aaron was very courteous and professional and answered all of my questions.

As a retired Federal Govt and Public Utilities Contracting Officer, I always want to make sure that the HVAC home services I receive is professional and the best services for my money. I have used several big name firms in the Greater Sacramento Area and I would only recommend one of these firms to my friends. That company is McDonald, Plumbing, Heating & Air. They replaced my old HVAC with a new Trane unit and have provided annual winter and summer maintenance. I appreciate their timely services and their professional staff. This is the best HVAC services company in the Sacramento Area. The employees respects my home and never leaves a mess, and they don't try to sell me additional services or parts that I don't need.

Review: McDonald Plumbing was called to fix a stiff handle in my bathroom shower. The tech ([redacted]) said it was two broken cartridges. He replaced the cartridges. After fixing, the water flow was too low. The tech came back and said that what he fixed would not affect the flow. He was argumentative and said that cartridge sizes were universal; then he took apart the mechanics of the shower and said I needed new valves and he would have to chip away the tile; then he said they did not make single valve showers anymore; then he checked the flow and flooded my bathroom and the water ran into the hardwood floored-hallway. He grabbed a towel without asking me and tried to mop up the mess. I left him a mop and he did not use it instead he left a soaked towel in my sink. The tech was argumentative and rude. As a result of his second visit, the shower is unuseable. I called the manufacturer (Price Pfister) and they said there were different cartridge sizes which were covered under warranty. McDonald charged me $235. I called the co. and secured a refund and wrote a YELP review. Vince McDonald called me offering me $500 to take down the YELP review I declined. They have since called me at work; and sent me 2 letters which I have refused. I feel harassed.Desired Settlement: I would like McDonald to stop contacting me. I will not remove my YELP review.

Business

Response:

March 3, 2014

When Ms. [redacted] first called us with her concerns she told me that we needed to call her back by the next day and refund all her money or she would write a bad review. I gave the information to our owner Vince McDonald who promptly responded and talked with the customer. He told her that he had been informed of her request that he call her back immediately, refund all her money, or she would write a bad review. Ms. [redacted] confirmed what she had said. Vince listened to the customers concerns and acted on her request immediately by giving her a full refund. As one of her concerns was the plumber installing the incorrect part, he placed a call to the manufacturer. I have attached an email with the comments from the manufacturer that indicate the filter part we installed is a universal part that has multiple model numbers attached with it.

A couple of days later we were notified that Ms. [redacted], after receiving a full refund, placed a bad Yelp review of our services. Vince called her immediately and reminded her of their agreement. The customer hung up on him. As a last effort I called to confirm that Ms. [redacted] received her refund check and asked if she would remove her negative review. She told me that she never said she wouldn’t place a negative review. Whether Ms. [redacted] is aware of it or not she set up a bi-lateral contract with us. She gave us her terms, we complied fully, she cashed the refund check she received, yet she has failed to remove the bad review.

I sent Ms. [redacted] a letter certified mail indicating our concerns. As she indicated in her complaint she did not open the mail. At this point Ms. [redacted] is in breach of contract and can be held legally accountable for her lack of action. We will not be contacting this customer in the future unless instructed by our legal counsel or if she initiates the call. We however reserve the right to file legal action against her at which time.

Office Manager

McDonald Plumbing, Heating & Air

Attachments:

Certified letter to Ms. [redacted]

Email response from manufacturer

Consumer

Response:

I am rejecting this response because:

1. I did not say I would write a bad review if I did not get my money back.

2. McDonald has no legal grounds to sue me for any reason.

3. Their work, the work of their employee was negligent.

4. I have contacted my counsel and am taking out a restraining order against McDonald.

5. I consider the matter closed. I received poor service, wrote about it and got a refund. This is the end of all contact with McDonald.

6. Last, Mr. Vince McDonald offered me $500 to remove my review which I consider a bribe and refused.

Sincerely,

I am a long time customer of McDonald Plumbing. Their service is outstanding and their technicians are excellent.

Glen T[redacted] came and put in a new water heater for me. He has done work for me before and he is just the best!! He is so straightforward and honest and recommends what is best to fit my needs. I would recommend him very highly to anyone who needs plumbing work. McDonalds is a very good company , we have had heating system put in by them.

excellent service

clean neat professional job

paperwork and payment done over the phone and e-mail

quick and efficient

very polite - they fit the "McDonald PH&AC" mold - as have all previous help requested

Review: This company went to rental property at [redacted] Ave, sacramento on 11/29/13 to repair heating problem on the furnace. I have called 3 times to request receipt. Today 12/12/13, I called again and indicated that I have not received the receipt. The person who I spoke to was [redacted] she said they are busy and would call back. I told her that I had called several times and was informed that the receipt would be mailed. I feel that if I paid for the company to go out and look at the furnace they should of mailed it at the time of the charge. Not have excuses everytime I called. If they want there money on timley manner they should follow up and provide the receipt. I dont need to beg for it.Desired Settlement: DesiredSettlementID: Refund

I dont think im asking for too much if something was charged on my credit card. After Leslie called my and said they needed the credit card number becasue it was rental property.

Business

Response:

Contact Name and Title: Leslie Fair, Office Manag

Contact Phone: 916-456-4738

Contact Email: [email protected]

We have attached a letter that we sent the customer responding to her complaint and are awaiting her response.

Ms. [redacted],

I'm sorry for the breakdown in communication within our office. We pride ourselves on providing good customer service with which you did not receive. The day that we performed the work at your rental our computer system was down, so on Monday we were playing catch up and somehow missed sending you your invoice. Other than when you spoke to [redacted] on 12/12/13 I don't have a record of receiving any previous calls regarding this service. When we spoke on 12/19/13 you confirmed that you did receive the email copy of your receipt from our office on 12/12/13.

Again, I apologize that we did not provide you the level of excellent customer service with which we pride ourselves in giving to all our customers. As our service technician was able to perform a valuable service by diagnosing your tenants system, which was preapproved by yourself on 11/29/13, we will only be able to reduce your diagnostic fee by $20. We can credit the $20 back to the card that you originally used. For our customers protection we do not retain the card number in our system so you will need to call us to give us your card number. We need to receive your call no later than December 31st in order for us to credit your account.

Sincerely,

Leslie Fair

Office Manager

We have had great service continually with McDonald Plumbing.

The service Pro: Carlos has been to our home on many necessary occasions.

He is very thorough and professional. We give him highest marks.

Knowledgable and professional

Daryl did our annual tune up inspection today and as in the past everything is working fine, not only the equipment but the service. These guys are the best, Daryl has been here before and its great to see him and know the job is going to be done right. I have referred McDonald PHVAC to our local parish and they have done excellent work for them as well. 5 star service, will always recommend .

We have been happy, satisfied customers for many years. From the courteous, friendly service representative to the prompt, knowledgeable, efficient , personable technician, Carlos, we continue to be happy, satisfied customers.

The service Pro was here in good time, the day after we called for the appointment. He serviced the two heating units in the attic area- was very efficient and professional in explaining the service.

McDonald's Heating and Air are always courteous and very professional.