McGrath Acura Of Westmont

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After my initial complaint, I was reached out to by McGrath's General Manager, [redacted] [redacted] was professional and polite He acknowledged my frustration, listened to my experience, and was focused on doing his best to rectify a messy situation In the end we found a solution that worked for both of us Sincerely, [redacted]

Issue has been resolved to customers satisfactionTo the best of my knowledge no further action should be necessaryPlease let me know if the situation requires further attention

Complaint: [redacted] I am rejecting this response because:Cancelling an auto debit wouldn't have been the wise choice and would have damaged my creditAs stated before, they had no idea I traded the car inOnce again the finger is being pointed and I'm expected to understandUnderstand that my hours spent buying this car could have been spent working or spending time with my familyI want my money and not a wait and go talk to them or themWhen my money is back in my account I'll be satisfied Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Contact Name and Title: [redacted] GM Contact Phone: [redacted] Contact Email: [redacted] @acurawestmont.com To Whom it may concern, [redacted] visited our store on Saturday May 2nd and a agreement was reached that satisfied both parties in full I will consider this matter closedIf there is anything else I can do, please let me know

Unfortunately due to changes in personnel there was a delay in the funding for the new vehicle purchased by Mr***All paperwork and funding is now completed and the payoff check was sent overnight to ***We sincerely apologize to Mr [redacted] for the frustration and our poor communicationI can provide a check number and tracking number if desiredThe quickest way to reach me is through email at [redacted] @acurawestmont.com, or call me directly at either ###-###-#### or ###-###-####

There was a delay in funding on Mr [redacted] purchase due to out of state title issues which caused a delay in payoff on the trade in vehicleUnfortunately, because the auto pay was still active on the trade in payments were deductedUsually our customers will cancel the auto pay once the car is traded in for this reason The payoff has been sent to [redacted] and once that is processed [redacted] will issue a refund for the difference between the payoff and the current balance on the loan

There is nothing further we can do at this pointBecauseare there was a lien on the vehicle we are required to the payoff the directly to the lienholder which we have doneIt is then the lienholders responsibility to refund any money owed to the customerFor your reference the check # is [redacted] I apologize for the inconvenienceI may reached at ( [redacted] or ( [redacted] with any questionsThank you

We have explained to her exactly how the money from her trawas applied to the sale of her current vehicle; doc fees, license and title, taxes, the gap and extended warrantiesWe have canceled and refunded the prorated amounts from her service contractsWe offered the customer $and a $service credit to attempt to resolve this complaint which she initially said she would accept but has since changed her mindWe would like to resolve this complaint but cannot seem to find a resolution that is feasible and will satisfy Ms [redacted] We are open to any suggestions from the customer or the Revdex.comThank you

Complaint: [redacted] I am rejecting this response because: I'm rejecting the offer because they are playing games this response is the same I rejected a week ago the things that we discuss are not in the contract I call them and leave voice messages no respond once again I'm requesting arbitration I would like to start from the beginning let's bring in all the paperwork from the first contract and let's resolve this if they truly want to resolve this matter with me let's do the arbitration Sincerely, Sandra [redacted]

No money was received or receipted as a formal deposit to hold said vehicle in good faith. We are actively working with this customer to find a replacement vehicle that will meet his needs and satisfaction

We are agreeing to Mr*** request and processing a check in the amount of $to satisfy this customer.Thank you,*** ***Client Relations Manager

When the customer traded in her original purchase and bought her current vehicle we gave her the full amount she paid for the original vehicle and applied it toward the new purchase$was applied as a down payment and rest towards a vehicle service contract and gap insurance which the customer
is aware ofThose product are fully transferable and refundableWe have contacted the companies which hold the contracts and if the customer wishes we can cancel all the service contracts that were purchasedThey are prorated based on the time the contracts have been in effect and the total amount available for refund is $The customer can contact either our General Manager Dave *** or our Finance Director Sebastian *** to proceed with the cancellationWe will assist her in any way we canIf she has any questions she may also contact Megan the Client Relations Manager direct line (630)371-Thank you

Mr*** was given an approximate value for his trade unseen and told that the final number could be higher or lower once we physically inspect the carWhen he called after taking delivery of his new car and informed us he felt we were unclear on this and that the price we gave him was unfair
we agreed to make up a new contract with the extra $on the value of his tradeMr*** came back to the dealership and resigned the contract with the new trade in value

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Unfortunately due to changes in personnel there was a delay in the funding for the new vehicle purchased by Mr. [redacted]. All paperwork and funding is now completed and the payoff check was sent overnight to [redacted]. We sincerely apologize to Mr. [redacted] for the frustration and our poor communication. I can...

provide a check number and tracking number if desired. The quickest way to reach me is through email at [redacted]@acurawestmont.com, or call me directly at either ###-###-#### or ###-###-####.

There was a delay in funding on Mr. [redacted] purchase due to out of state title issues which caused a delay in payoff on the trade in vehicle. Unfortunately, because the auto pay was still active on the trade in 2 payments were deducted. Usually our customers will cancel the auto pay once...

the car is traded in for this reason.  The payoff has been sent to [redacted] and once that is processed [redacted] will issue a refund for the difference between the payoff and the current balance on the loan.

Complaint: [redacted]
I am rejecting this response because: I'm rejecting the offer because they are playing games this response is the same 1 I rejected a week ago the things that we discuss are not in the contract I call them and leave voice messages no respond once again I'm requesting arbitration I would like to start from the beginning let's bring in all the paperwork from the first contract  and let's resolve this if they truly want to resolve this matter with me let's do the arbitration  
Sincerely,
Sandra [redacted]

We have explained to her exactly how the money from her trade-in was applied to the sale of her current vehicle; doc fees, license and title, taxes, the gap and extended warranties. We have canceled and refunded the prorated amounts from her service contracts. We offered the customer $2000.00 and a $500.00 service credit to attempt to resolve this complaint which she initially said she would accept but has since changed her mind. We would like to resolve this complaint but cannot seem to find a resolution that is feasible and will satisfy Ms. [redacted]. We are open to any suggestions from the customer or the Revdex.com. Thank you.

There is nothing further we can do at this point. Becauseare there was a lien on the vehicle we are required to the payoff the directly to the lienholder which we have done. It is then the lienholders responsibility to refund any money owed to the customer. For your reference the check # is [redacted]. I apologize for the inconvenience. I may reached at ([redacted] or ([redacted] with any questions. Thank you.

There was a delay in funding on Mr. [redacted] purchase due to out of state title issues which caused a delay in payoff on the trade in vehicle. Unfortunately, because the auto pay was still active on the trade in 2 payments were deducted. Usually our customers will cancel the auto pay once the car is traded in for this reason.  The payoff has been sent to [redacted] and once that is processed [redacted] will issue a refund for the difference between the payoff and the current balance on the loan.