To whom it may concern: On June 15th *** *** called into our office looking for property management services on two properties she had recently purchased in the Clovis areaI met her and her partner *** at one of her units to discuss the contract and look at the condition of the
properties in questionWe agreed on the contract and the properties and started management on July 12th We immediately posted take over notices to the tenants and started collecting tenant contact information so we could schedule a walk thru of each unit to access each unit and make a list of habitability repairs that may be needed. In regards to her complaints of our management, we compiled a list of repairs for her on July 25th for the units at Beverly and again on August 4th for the units at Piece/Willow once all initial inspections were completedOnce the owner and Liberty discussed the is***s that must be completed and considered habitability is***s, we obtained multiple bids from vendors which I provided to the ownerOnce she approved the work, Liberty Property Management sent out work orders to licensed and approved vendors to complete the workThe contractors made appointments with the tenants to complete the work and we did have to post notices to enter at several units at the tenants had been non-responsive to usDuring this time, the owner kept requesting we hold off on further repairs thus hindering our workShe would contact and harass our contractors asking them to stop or asking them to complete more work that we requestedWe sent her an email letting her know if she had any questions or wanted extra work done, she would need to only contact Liberty Property Management and not our vendorsDuring this time, we had three contractors refuse to do work on her properties due to the amount of calls they had received and did not feel they could continue on with the job due to the harassment. In regards to the non-operative vehicle on the propertyWe spoke to the owner of the vehicle which belonged to a tenantThe vehicle ran and was registered to the tenant, and they did drive it occasionallyWe are not obligated to tow a vehicle belonging to a tenant if the car is running and operatingThis complaint is strictly informationThe tow company we hired for the property drove by regularly to check on the parking lot and never encountered is***s with parking in the complex. In regards to her complaint on the vacant unit, as soon as the current tenants that had occupied the unit gave Liberty Property Management notice to vacate, we started immediate advertisementWe initially only had an exterior photo of the unit as there were still tenants living in the property and we could not get insideOnce the tenants vacated, the property was in such bad condition, decent photos would not have been acceptableDuring the time, the owner also went behind Liberty Property Management and started working on the vacate unit against our contractWe had spoke to *** in regards to the turn around and that we had documented all damaged incurred by the tenant and that in order to charge the tenant in the legal amount of time (days) we needed to conduct all turn around work so we can bill the tenant accordinglyThe owner requested we bill the tenant for upgrades which we explained we could not do that according to CA state law*** and *** then continued to live in the unit against our advisement and make repairs themselvesOnce the unit was presentable we started showing the unit at minimum once a week and took photosIn the meantime, the property had been advertised on *** *** *** ***, along with hundreds of other sites as our company runs a $100,a year google campaign for advertisements of our properties***, went on to multiple websites and changed advertisements of the property thus leaving us unable to control the contentWhen we went to update our advertisement on our platform, the property would not change due to *** adjusting it on her endShe also had the property listed for higher than the market valueWe did however collect multiple applications on the unit and according to our contract were able to provide due diligence. In regards to the agreement with the expenditure amounts at $500, our contract does state we are allowed to spend up to $in the case of emergency repairs or repairs in generalIn the case of spending over $500, there were a few instances that we did have to proceed with repairs that were over $due to the timely manner of the is***, as it did fall under habitability issuesHowever, we did have some turn around invoices that showed over $and the tenants were then charged for these amountsDuring the time, *** would send out her own vendors to do work and repairs and would not notify Liberty or the tenantsMultiple tenants would call in to complain that they had not been given proper notice and refused to let ***'s contractors enter*** would hire unlicensed contractors to work on units which goes against our contractFor example, she found and hired a man from *** to paint the exterior fenceHe showed up unannounced to the property at Pierce and entered tenants backyardsAccording to CA law, a tenant must be given proper notice before entering unit to perform any repairs or supply servicesTypically that is a hour notice with an approximate time for entryDuring this time she also would go on to the property with the painter and assist him in paintingThis made the tenants feel uncomfortable and harassed as she would knock on their door and speak with themWe asked her multiple times to not go on to the property. Liberty Property Management went above and beyond with the daily routine for managing ***'s propertiesWe kept in daily contact with her though email, text messages, and phone callsWe advertised the property as we do with all other properties, posted notices to the best of our ability and scheduled inspections and repairs as needed and allowedThe owner hindered our ability to effectively manage the property by continuously sending her own unlicensed vendors and harassing tenants while on site at the property
Mr*** took possession of the property at *** *** *** ** *** on 12/14/and moved cardboard boxes into the property from his previous residence. He later returned to the property to find cockroaches in the area of his boxes. As soon as LPM was notified by Mr
*** that there were cockroaches at the property Liberty Property Management contacted *** *** *** to inspect the property. On 12/15/at 2:PM *** technician *** *** on his description of services provided wrote: "Treated exterior foundation and Eaves for general pests ants spiders roaches. Treated interior garage and interior of home for roaches. Inspected interior found no roach infestation, did find adult German roaches behind refrigerator only treated area really well would not consider roaches seen as an infestation, instead its an incident. No evidence of prior roach infestation."Mr*** and his family were offered an immediate remedy by Liberty Property Management, to treat what appeared to be a minor incident, but instead they decided to relinquish possession of the property. This effectively terminated their lease early while giving their landlord zero opportunity to remedy what was termed by a professional as an 'incident' as opposed to an 'infestation.' This property was occupied as a rental from 4/18/to 11/30/and the tenant didn't have a single complaint about pests. After Mr*** and his family vacated the property on 12/15/2017, a new tenant took possession on 12/26/and hasn't made a single complaint about pests in the property. It is very common for a tenant to bring pests with them in cardboard boxes, specifically when cardboard boxes have been left in a tenant's garage, as Mr*** admitted when he visited LPM's office on 12/14/2017. LPM very strongly believes Mr***' possessions were responsible for the roach incident. Never had a pest issue before he took possession, haven't had one since. He was not only charged for breaking the lease agreement but also for leaving trash, furniture, appliances and boxes at the property after he vacated. Mr***' deposit was returned within an amount of time permitted by California State law and all deductions that were made were agreed to by Mr*** when he signed the lease agreement on 12/14/See attached lease agreement. See link for move in inspection of the property at *** *** *** ** *** *** *** *** ** *** *** *** ***
***See link for move out inspection of the property at *** *** *** ** *** *** *** *** *** *** *** *** ***
***
I am rejecting this response because: I have an email from one of their staff that twice she said there was damage to my roof ? That there would need to be a contractor to look at itI didn't panic her email was more than alarming and told me via phone that I would be charged $an hour for them to go back up there and fix it I told them I do not want that same vendor on my roof to get another company to see the causes that was ignored , and being hung up by president saying I would only deal with her and I kept getting emails from Fresno and not her Please look at *** and see how many fires *** the president has put out ! I'm attaching the email I received that you can judge if I panicked If the tenant gets a bucket cause there's water dripping how can't there be water damage to anything ? Please see attachment please, and look at the *** reviews and people saying how rude staff is ?
We aren't in contract with these applicantsThey haven't put down any holding fees for any property and do not plan on renting anything with us moving forwardI have made contact with Louise and she said it was a misunderstanding
I am rejecting this response because: This response is incorrect from start to end! I knew that we my son and I did NOT qualify due to the fact that "we" both reside with my daughter*** is my son and furthermore he did not pay rent and I was told that I required a co-signedMy complaint has not been addressed by the response of Liberty Property ManagementI know what the application states, I know what I was advised, I know the company did not follow prodigalI was given the opportunity to submit applications pending my co-signer which I'd yet to submit due to the rule out of landlord. I am in the middle of a year divorce, I chose to leave the residence and my ex-husband still lives thereI have been disabled and I did not pay rent for at minimum years, he didThe amount of $represents a guesstimate prior to my ex falling behindWhich I can say was in December. I am working on rebuilding my credit and my disabled son is tooWe are looking for a place to call home is all.Please I will not be intimidated by this company or any other, if more information is required I will be happy to provide. Thank you, *** and *** *** **
It's irrelevant to ask what kind of grease went down the pipeThe job of the vendor is to diagnose the issue and get it fixedIn section of the lease agreement that is attached it states:"MAINTENANCE, REPAIRS OR ALTERATIONS: Tenant acknowledges that the Premises are in good order and repair, unless otherwisespecifically indicated hereinLandlord may at any time give Tenant a written inventory of furniture and furnishings on the Premises and Tenant shallbe deemed to have possession of all said furniture and furnishings in good condition and repair unless Tenant objects thereto in writing within five(5) days after receipt of such inventoryNails, decals, stilabels, wallpaper or contact paper are not permitted on walls, windows or cabinets,unless permission is granted by the Landlord or Landlord’s AgentPictures should be hung with brads or picture hangersAll interior or exteriorimprovements or alterations require prior written approval from LandlordTenant shall keep driveways, garages, patios and yards free of personalproperty, paper, bottles, litter and other refuse materialIf Tenant fails to remove such materials after receiving a warning from Landlord, Landlord,at its discretion and at Tenant’s expense may remove such materialsTenant shall, at its own expense, and at all times, maintain the Premises in aclean and sanitary manner including all equipment, heating/air conditioning system and filters, appliances, furniture and furnishings therein and shallsurrender the same, at termination hereof, in as good condition as received, wear and tear expectedTenant shall be responsible for damagescaused by Tenant’s negligence and that of Tenant’s family, invitees, licensees, contractors and guestsTenant shall not paint, paper or otherwiseredecorate or make alterations to the Premises without the prior written consent of the LandlordTenant shall irrigate and maintain any surroundinggrounds, including lawns and shrubbery, and keep the same clear of rubbish or weeds if such grounds are part of the Premises and are exclusively forthe use of the TenantTenant shall not commit any waste upon said Premises or any nuisance or act which may disturb the quiet enjoyment of anytenant in the buildingTenant is responsible for “personal repairs” including, but not limited to, light bulbs, foreign objects in garbage disposal, toiletseats, extermination, stopped or plugged toilets or drains from a soft clog due to hair, hair products, feminine hygiene products, toys, or other foreignobjects, etcTenant shall be responsible for landscaping front/side/back yards unless otherwise stated in section of this LeaseIf Tenant fails tomaintain all yards, Landlord has the right to hire a gardener to maintain yards and to add the cost thereof to Tenant’s rentTenant shall be responsiblefor broken door locks, door frames and doorsALL BROKEN WINDOWS AFTER DATE OF POSSESSION ARE TENANT’S RESPONSIBILITY.Maintenance calls shall be handled on a priority basisCalls determined to be an emergency will be handled within twenty-four (24) hours of receiptof the requestThe Tenant will be contacted either by Landlord’s Agent’s office maintenance department or the subcontractor handling the repair.The cost of maintaining and/or repairing Premises, appliances or fixtures where damage is caused by the Tenant, its licensees and/or invitees, shall beTenant’s responsibilityThis provision shall include but not be limited to clearing of any sink or plumbing linesAny damages found to be caused bythe Tenant, its licensees and/or invitees shall be charged to Tenant."Included is the invoice with the diagnosis of the vendorThe tenant has been living there for a YEARIf there was an issue with the pipes with three roots of some sort then they would have snaked the drain and found that, but instead they didn't find that.On the original lease at the top of section TERM, it says that the lease shall continue through until 7/9/A thirty day notice was issued on 6/16/for the tenant to be out by 7/16/2016, which fulfilled their original lease term
The tenant's garbage disposal was replaced on 5/1/due to a foreign object being lodged in it. According to the vendor's invoice, they found a screw in the garbage disposal that they were unable to remove. Had the Tenant reported a non functioning garbage disposal when she moved into
the property would not have been charged, but she made no notes as to the condition of the disposal or its functionality. Our inspector tested the garbage disposal prior to her moving into the property and it was in good working condition The toilet also was recorded by our inspector as being in good working condition as acknowledged by the Tenant when she turned in her walk through inspection. It wasn't until the tenant had occupied the property for three months that the toilet was reported as having a problem.According to the Tenant's lease agreement, "Maintenance, Repairs or Alterations: Tenant acknowledges that the Premises are in good order and repair, unless otherwise specifically indicated herein. Landlord may at any time give tenant a written inventory of furniture and furnishings on the Premises and Tenant shall be deemed to have possession of all said furniture and furnishings in good condition and repair unless Tenant objects thereto in writing within five (5) days after receipts of such inventoryTenant is responsible for "personal repairs" including, but not limited to, light bulbs, foreign objects in garbage disposal, toilet seats, extermination, stopped or plugged toilets or drains from a soft clog due to hair, hair products, feminine hygiene products, toys, or other foreign objects, etc."To my knowledge, the Tenant has not been charged with interest nor has been threatened to be charged with interest on these delinquent bills The owner of this home has paid for these maintenance issues which the Tenant agreed to be responsible for once she signed her lease agreement and took possession of the property. This complaint stems from our office making several attempts to collect payments on these items that the Tenant agreed to be responsible for when she signed her lease agreement
Attached is the day notice issued on 6/16/The CA law requirement of notices being issued is that if a tenant has been in a property less than one year, we can give a day noticeAny tenant who has been there longer than a year is required to be given a day notice to vacate.See the
following in reference to tenant rights from the California Department of Consumer Affairs:A landlord can end a periodic tenancy (for example, a month-to-month tenancy) by giving the tenant proper advance written noticeYour landlord must give you days advance written notice that the tenancy will end if you and every other tenant or resident have lived in the rental unit for a year or more.201 However, the landlord must give you days advance written notice in either of the following situations:Any tenant or resident has lived in the rental unit less than one year;202 orThe landlord has contracted to sell the rental unit to another person who intends to occupy it for at least a year after the tenancy endsIn addition, all of the following must be true in order for the selling landlord to give you a 30-day noticeThe owner is selling the property and asked us to give them a notice to vacate the premises. Additionally, the real estate law is based upon a standard month basisSome months include days, days or less than that depending upon the yearBecause of this, the standard practice is daysThe tenant's last day in the property is July 16thBased upon this, the proration is: $1250/= $* = $666.72.Lastly, attached are the invoices from the vendors that completed the plumbing workThey are independent contractors and have an independent decision about the diagnosis of the issueThey found that it was tenant caused so the bill was billed back to the tenantIf the tenant does not pay the rent or the plumbing bill, the amounts will be taken from the deposit and will be billed back to them for any outstanding costs or will be taken to collections
We have the tenant's forwarding information I don't know why a check would be sent to her previous address It is 100% part of our policy and procedures to get the tenant's forwarding address so we can issue them their deposit refund We issue hundreds of deposit refunds every year and
this is done the same way every time to avoid error This is a complaint we never getIf in fact we did send it to her previous address it was done so in error We will check to see if the check has been cashed and if it hasn't we will issue her a new check and mail it to her at *** *** *** *** ** *** by the end of business today Thank you
We are in communication with the homeowner about returning portions of the tenant's deposits We suggested this to the homeowner when the deposit refund was originally issued
I am rejecting this response because: I disagree with Liberty Property Management Response.Mr***I did not wait three months to report the toilet issue. I moved in this unit in the latter part of December. I reported the problem with the overflow when the issue arose. I cannot report something that did not happen yet. As I said before the toilet had a sluggish flush, but it did flush. There was no overflowing when I initially moved in, so there was no need to report. I even tried to remedy the situation by purchasing some pluming liquid, thinking the cause may be related to toilet paper. Mr*** you stated your inspectors documented everything was in good working order before I rented the unit. This is incorrect. I reported a leaky faucet within days of my move in. The faucet was also was rusty and worn. Why was this missed by your inspectors? Action pluming serviced this unit twice for this issue. The problem was only corrected when the faucet was replaced by Action Pluming second service call. I was charged for hair clog. The hair clog that was discovered in the first service call had nothing to do with the leaky faucet. I had only been residing in this unit for days and I was being charged for a previous tenants responsibility. Your office did realize that it was only common sense that my family and I did not cause the clog in the bathroom sink and the charge was removed. Your inspectors also missed the water heater that had to be replaced. It was documented that there was a part that was put on wrong and it was likely the reason for the malfunction. That is the information I was told. I was out of hot water for over a week in the month of January. My point is Mr*** isn't it possible that your inspectors missed he issue with the toilet because when they tested it, the toilet flushed and it appeared to be in good working condition? Mr*** I am a honest person believe n treating others the way I would want to be treated. I have been in this unit for months and I have never been late on my rent, and I will continue to pay my rent because I have integrity. My family and I are not responsible for scissors flushed in the toilet. As far as the garbage disposal goes I do not recall a screw falling in the garbage disposal, put it possible that it could have unknowinglyThe reason I mention the garbage disposal in my initial complaint is because too many things have gone wrong in this unit in a short amount of timeMr*** I would like us to resolve this. I am willing to make payments the garbage disposal. I should be able to have it paid in full by August. I am asking you to remove the charges for the toilet
Thank you for taking the time to review our documentation. Attached is the applicant's application including his co-applicant. When an applicant fills out the application, it clearly states the requirements on the first page and that they have read and understand what documents we need to verify...
income, rental history or home ownership, and credit. We also do a criminal background check. [redacted] submitted the application on 2/27 at 4:30 PM. We sent it over to our headquarters to be processed right away. The next morning we started gathering all the documentation including contacting their references. [redacted] did not submit to us what we needed to verify his income. He sent us his upcoming appointment at Amazon for New Hire Orientation. It did not include documentation on the amount per hour, etc that we need to qualify him. We also asked for the uber documentation for income and he said he did not have tax returns. This would be the only way an independent contractor can verify their income. [redacted] emailed us over 10+ on the 28th as we were getting all the references completed. There really is no time frame on how soon we can verify the information but if the applicant does not provide us with everything we need, then we are pretty much stuck in getting everything processed fairly quickly. As far as the comments on our customer service goes, [redacted] has been hostile to us over the phone and we've advised him to stop contacting our office. We have concerns of employee safety based upon his behavior to us so we've advised him that we will contact the police if he continues.
See first response about why the application was denied: The applicant submitted an application but was lacking rental history because she currently resides with her daughter. The requirements clearly state on the application before applying that they are required to have at least 2 years of rental history or home ownership and they cannot be renting from family or friends. The income requirement is that they meet at least three times the monthly rent in income and have at least 70% positive credit. When we run a credit report it is a soft inquiry, not a hard inquiry. We only look at the lines of credit, not the credit score. [redacted] was living with her daughter and based upon her income, did not qualify on her own so we offered her a coapplicant. Her coapplicant, [redacted], did not have positive rental history due to consistent late payments from his landlord and furthermore, his income was not enough to meet the requirement. The application was denied based upon factual evidence provided to us by the applicants and their references. We only base decisions of denial off of this information, nothing more.
I am rejecting this response because: I have asked for proof of the tenant caused substance as I believe that those reports have been modified so that the owner does not have to pay the cost for his own home repair. To date, I have not received any proof of such substance causing the blockage. If those charges are deducted from our deposit, we will further report the owner and LPM to fair housing and pursuit further action if necessary. We spoke to all 3 plumbers and all reported back that nothing was found in the pipes. The first one admitted that he had been to this residence several times before and that the house just had "old pipes." What LPM and the owner are trying to stick us with is absurd and we will not allow your abuse of our tenant rights. Furthermore, I was told by another Leasing agency that the notice you sent from an Eviction Service was both unprofessional and should have been sent on your letter head. Also, we were not on a month to month. We signed a one year lease. Therefore, our lease, per the notice attached, is up on 7/9/16. Any robbing of our deposit that is made by you and owner will also be reported to fair housing. Also, thank you for finally responding - it is sad that it took me filing a Revdex.com complaint for you to do so. Have a nice day. Thank you,[redacted]
I have received the rest of my deposit back ( As has my other roommate) Thank you for your time in resolving this issue!
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I am rejecting this response because:As the property owner, we are responsible to pay all the vendors and take ownership of their workmanship. As such, we did work with the vendors offered by Liberty to ensure we got the value expected for the investments being made. We found some vendors resistant and preferred to be left unmanaged as they were unwilling to stand behind their work and the value they were to provide. It seemed easier for them to move to the next job than be accountable for the work we needed completed, and so they did. Non-operative vehicles on both properties were taking care of within a couple of weeks of ending the contract with Liberty and after several months of requesting that it be done. This including the trailer that was parked in a visitor spot without moving since day one. The properties look much better and safer and tenants have expressed their appreciation to be able to safely navigate the driveways and use the provided spaces.When we first met Liberty, and went into agreement with them they knew we were hands-on owners and that we intended to use vacancies to update the units that were previously neglected. The only unit that became vacant during our contract period was a mess and the move out inspection that took place without the tenant and a couple of days after the move out date reveled several immediate issues that pricing was provided to fix. Pricing included replacing a bathroom fan that wasn’t broken and a toilet seat that was lose and other inflated items that we refused to have completed. Since we were taking the vacancy opportunity to complete some much-needed updates, we did approve part of Liberty's vendor quote to complete the warranted repairs and were forced to complete the remainder ourselves. Ultimately the invoice came in $200 over the quoted amount with no satisfactory explanation as to why. All of the repairs were completed and documentation provided within the legal requirements for Liberty to justify keeping the deposit and sending a bill for the remaining cost. We found after contract termination and several follows ups that Liberty didn’t have a new address for the tenants to send the bill to or for us to follow up with. The fair market value and rent amount for the unit was identified in conjunction with Liberty and subsequent move in promotion and rent decreases didn't improve Liberty's ability to find a new tenant. Subsequently, a new tenant was found at the original asking price shortly after contract termination. $100,000 a year on [redacted] ad campaigns didn't help keep expired ads refreshed, update pictures or find a tenant in a timely manner. The unit remained empty for nearly three months, two of which it was ready for occupancy. If the unit was being shown every week it was without updates to us even after several requests to do so. Expenditures of $500 was not the issue, it was the lack of communication. Approvals to extend quoted projects already over $500 because the additional amount is less than $500 is a misuse of this part of the contract. Not finding the additional cost until the vendor invoiced it, which can and often was over a month after the work was complete was unacceptable, unprofessional, and unsustainable. All the accusations from Liberty Property Management against owners are unfounded. For instance, “During this time, the owner kept requesting we hold off on further repairs thus hindering our work. She would contact and harass our contractors asking them to stop or asking them to complete more work that we requested.” As owners, we approved all the habitability repairs Liberty proposed. However, they were not even responsive, not responsible for the habitability repairs proposed by themselves and they had no idea if the work started, when it would be finished. We checked with them several times and every time no clear answers were given. After we took over, we found out most of the habitability repairs were not completed or were forgot by them. During the time Liberty managed our properties, we never directly communicated with and worked with tenants for any repair work. For some maintenance projects, such as roof replacement, fence replacement and fence painting, we notified Liberty of every step in our plan and we moved ahead with their full agreement and after they made the appropriate tenant notifications.At the end of the day, our conclusion is that Liberty's business model expected owners to take no interest in their properties. Management of properties was relegated to what the law required. Conflicts with the tenants or the owners was to be resolved with evictions or contract terminations. Vendors were not competitive or responsible for their work. Bringing 11 doors of new business didn't mean anything with Liberty as attempts to escalate our concerns were ignored by Liberty senior management and ownership and we were told essentially, on several occasions, to get in-line or cancel the contract. They threatened to take their fees per contract despite non-performance which was ultimately the route we were forced to go down. While a costly decision, we had to stop the unaccountable spending and repair schedules that went unaddressed. If someone's goal is to have nothing to do with their property or its management and have no concern of cost, Liberty's business model will most likely work for you. If you are trying to make the most of an investment and provide good housing to your tenants, you may look for a company willing to manage cost and vendors in addition to legal requirements.
Tenant called in about a constant drip from the kitchen faucet and the contractor found no leaks at the time. Contractor found everything in working condition so the tenant was billed back for the visit because there were no known issues found at the time to fix.
To whom it may concern: On June 15th *** *** called into our office looking for property management services on two properties she had recently purchased in the Clovis areaI met her and her partner *** at one of her units to discuss the contract and look at the condition of the
properties in questionWe agreed on the contract and the properties and started management on July 12th We immediately posted take over notices to the tenants and started collecting tenant contact information so we could schedule a walk thru of each unit to access each unit and make a list of habitability repairs that may be needed. In regards to her complaints of our management, we compiled a list of repairs for her on July 25th for the units at Beverly and again on August 4th for the units at Piece/Willow once all initial inspections were completedOnce the owner and Liberty discussed the is***s that must be completed and considered habitability is***s, we obtained multiple bids from vendors which I provided to the ownerOnce she approved the work, Liberty Property Management sent out work orders to licensed and approved vendors to complete the workThe contractors made appointments with the tenants to complete the work and we did have to post notices to enter at several units at the tenants had been non-responsive to usDuring this time, the owner kept requesting we hold off on further repairs thus hindering our workShe would contact and harass our contractors asking them to stop or asking them to complete more work that we requestedWe sent her an email letting her know if she had any questions or wanted extra work done, she would need to only contact Liberty Property Management and not our vendorsDuring this time, we had three contractors refuse to do work on her properties due to the amount of calls they had received and did not feel they could continue on with the job due to the harassment. In regards to the non-operative vehicle on the propertyWe spoke to the owner of the vehicle which belonged to a tenantThe vehicle ran and was registered to the tenant, and they did drive it occasionallyWe are not obligated to tow a vehicle belonging to a tenant if the car is running and operatingThis complaint is strictly informationThe tow company we hired for the property drove by regularly to check on the parking lot and never encountered is***s with parking in the complex. In regards to her complaint on the vacant unit, as soon as the current tenants that had occupied the unit gave Liberty Property Management notice to vacate, we started immediate advertisementWe initially only had an exterior photo of the unit as there were still tenants living in the property and we could not get insideOnce the tenants vacated, the property was in such bad condition, decent photos would not have been acceptableDuring the time, the owner also went behind Liberty Property Management and started working on the vacate unit against our contractWe had spoke to *** in regards to the turn around and that we had documented all damaged incurred by the tenant and that in order to charge the tenant in the legal amount of time (days) we needed to conduct all turn around work so we can bill the tenant accordinglyThe owner requested we bill the tenant for upgrades which we explained we could not do that according to CA state law*** and *** then continued to live in the unit against our advisement and make repairs themselvesOnce the unit was presentable we started showing the unit at minimum once a week and took photosIn the meantime, the property had been advertised on *** *** *** ***, along with hundreds of other sites as our company runs a $100,a year google campaign for advertisements of our properties***, went on to multiple websites and changed advertisements of the property thus leaving us unable to control the contentWhen we went to update our advertisement on our platform, the property would not change due to *** adjusting it on her endShe also had the property listed for higher than the market valueWe did however collect multiple applications on the unit and according to our contract were able to provide due diligence. In regards to the agreement with the expenditure amounts at $500, our contract does state we are allowed to spend up to $in the case of emergency repairs or repairs in generalIn the case of spending over $500, there were a few instances that we did have to proceed with repairs that were over $due to the timely manner of the is***, as it did fall under habitability issuesHowever, we did have some turn around invoices that showed over $and the tenants were then charged for these amountsDuring the time, *** would send out her own vendors to do work and repairs and would not notify Liberty or the tenantsMultiple tenants would call in to complain that they had not been given proper notice and refused to let ***'s contractors enter*** would hire unlicensed contractors to work on units which goes against our contractFor example, she found and hired a man from *** to paint the exterior fenceHe showed up unannounced to the property at Pierce and entered tenants backyardsAccording to CA law, a tenant must be given proper notice before entering unit to perform any repairs or supply servicesTypically that is a hour notice with an approximate time for entryDuring this time she also would go on to the property with the painter and assist him in paintingThis made the tenants feel uncomfortable and harassed as she would knock on their door and speak with themWe asked her multiple times to not go on to the property. Liberty Property Management went above and beyond with the daily routine for managing ***'s propertiesWe kept in daily contact with her though email, text messages, and phone callsWe advertised the property as we do with all other properties, posted notices to the best of our ability and scheduled inspections and repairs as needed and allowedThe owner hindered our ability to effectively manage the property by continuously sending her own unlicensed vendors and harassing tenants while on site at the property
Mr*** took possession of the property at *** *** *** ** *** on 12/14/and moved cardboard boxes into the property from his previous residence. He later returned to the property to find cockroaches in the area of his boxes. As soon as LPM was notified by Mr
*** that there were cockroaches at the property Liberty Property Management contacted *** *** *** to inspect the property. On 12/15/at 2:PM *** technician *** *** on his description of services provided wrote: "Treated exterior foundation and Eaves for general pests ants spiders roaches. Treated interior garage and interior of home for roaches. Inspected interior found no roach infestation, did find adult German roaches behind refrigerator only treated area really well would not consider roaches seen as an infestation, instead its an incident. No evidence of prior roach infestation."Mr*** and his family were offered an immediate remedy by Liberty Property Management, to treat what appeared to be a minor incident, but instead they decided to relinquish possession of the property. This effectively terminated their lease early while giving their landlord zero opportunity to remedy what was termed by a professional as an 'incident' as opposed to an 'infestation.' This property was occupied as a rental from 4/18/to 11/30/and the tenant didn't have a single complaint about pests. After Mr*** and his family vacated the property on 12/15/2017, a new tenant took possession on 12/26/and hasn't made a single complaint about pests in the property. It is very common for a tenant to bring pests with them in cardboard boxes, specifically when cardboard boxes have been left in a tenant's garage, as Mr*** admitted when he visited LPM's office on 12/14/2017. LPM very strongly believes Mr***' possessions were responsible for the roach incident. Never had a pest issue before he took possession, haven't had one since. He was not only charged for breaking the lease agreement but also for leaving trash, furniture, appliances and boxes at the property after he vacated. Mr***' deposit was returned within an amount of time permitted by California State law and all deductions that were made were agreed to by Mr*** when he signed the lease agreement on 12/14/See attached lease agreement. See link for move in inspection of the property at *** *** *** ** *** *** *** *** ** *** *** *** ***
***See link for move out inspection of the property at *** *** *** ** *** *** *** *** *** *** *** *** ***
***
I am rejecting this response because: I have an email from one of their staff that twice she said there was damage to my roof ? That there would need to be a contractor to look at itI didn't panic her email was more than alarming and told me via phone that I would be charged $an hour for them to go back up there and fix it I told them I do not want that same vendor on my roof to get another company to see the causes that was ignored , and being hung up by president saying I would only deal with her and I kept getting emails from Fresno and not her Please look at *** and see how many fires *** the president has put out ! I'm attaching the email I received that you can judge if I panicked If the tenant gets a bucket cause there's water dripping how can't there be water damage to anything ? Please see attachment please, and look at the *** reviews and people saying how rude staff is ?
We aren't in contract with these applicantsThey haven't put down any holding fees for any property and do not plan on renting anything with us moving forwardI have made contact with Louise and she said it was a misunderstanding
I am rejecting this response because: This response is incorrect from start to end! I knew that we my son and I did NOT qualify due to the fact that "we" both reside with my daughter*** is my son and furthermore he did not pay rent and I was told that I required a co-signedMy complaint has not been addressed by the response of Liberty Property ManagementI know what the application states, I know what I was advised, I know the company did not follow prodigalI was given the opportunity to submit applications pending my co-signer which I'd yet to submit due to the rule out of landlord. I am in the middle of a year divorce, I chose to leave the residence and my ex-husband still lives thereI have been disabled and I did not pay rent for at minimum years, he didThe amount of $represents a guesstimate prior to my ex falling behindWhich I can say was in December. I am working on rebuilding my credit and my disabled son is tooWe are looking for a place to call home is all.Please I will not be intimidated by this company or any other, if more information is required I will be happy to provide. Thank you, *** and *** *** **
We have confirmed that both tenants were not home, so both of them were billed for the locksmith
It's irrelevant to ask what kind of grease went down the pipeThe job of the vendor is to diagnose the issue and get it fixedIn section of the lease agreement that is attached it states:"MAINTENANCE, REPAIRS OR ALTERATIONS: Tenant acknowledges that the Premises are in good order and repair, unless otherwisespecifically indicated hereinLandlord may at any time give Tenant a written inventory of furniture and furnishings on the Premises and Tenant shallbe deemed to have possession of all said furniture and furnishings in good condition and repair unless Tenant objects thereto in writing within five(5) days after receipt of such inventoryNails, decals, stilabels, wallpaper or contact paper are not permitted on walls, windows or cabinets,unless permission is granted by the Landlord or Landlord’s AgentPictures should be hung with brads or picture hangersAll interior or exteriorimprovements or alterations require prior written approval from LandlordTenant shall keep driveways, garages, patios and yards free of personalproperty, paper, bottles, litter and other refuse materialIf Tenant fails to remove such materials after receiving a warning from Landlord, Landlord,at its discretion and at Tenant’s expense may remove such materialsTenant shall, at its own expense, and at all times, maintain the Premises in aclean and sanitary manner including all equipment, heating/air conditioning system and filters, appliances, furniture and furnishings therein and shallsurrender the same, at termination hereof, in as good condition as received, wear and tear expectedTenant shall be responsible for damagescaused by Tenant’s negligence and that of Tenant’s family, invitees, licensees, contractors and guestsTenant shall not paint, paper or otherwiseredecorate or make alterations to the Premises without the prior written consent of the LandlordTenant shall irrigate and maintain any surroundinggrounds, including lawns and shrubbery, and keep the same clear of rubbish or weeds if such grounds are part of the Premises and are exclusively forthe use of the TenantTenant shall not commit any waste upon said Premises or any nuisance or act which may disturb the quiet enjoyment of anytenant in the buildingTenant is responsible for “personal repairs” including, but not limited to, light bulbs, foreign objects in garbage disposal, toiletseats, extermination, stopped or plugged toilets or drains from a soft clog due to hair, hair products, feminine hygiene products, toys, or other foreignobjects, etcTenant shall be responsible for landscaping front/side/back yards unless otherwise stated in section of this LeaseIf Tenant fails tomaintain all yards, Landlord has the right to hire a gardener to maintain yards and to add the cost thereof to Tenant’s rentTenant shall be responsiblefor broken door locks, door frames and doorsALL BROKEN WINDOWS AFTER DATE OF POSSESSION ARE TENANT’S RESPONSIBILITY.Maintenance calls shall be handled on a priority basisCalls determined to be an emergency will be handled within twenty-four (24) hours of receiptof the requestThe Tenant will be contacted either by Landlord’s Agent’s office maintenance department or the subcontractor handling the repair.The cost of maintaining and/or repairing Premises, appliances or fixtures where damage is caused by the Tenant, its licensees and/or invitees, shall beTenant’s responsibilityThis provision shall include but not be limited to clearing of any sink or plumbing linesAny damages found to be caused bythe Tenant, its licensees and/or invitees shall be charged to Tenant."Included is the invoice with the diagnosis of the vendorThe tenant has been living there for a YEARIf there was an issue with the pipes with three roots of some sort then they would have snaked the drain and found that, but instead they didn't find that.On the original lease at the top of section TERM, it says that the lease shall continue through until 7/9/A thirty day notice was issued on 6/16/for the tenant to be out by 7/16/2016, which fulfilled their original lease term
The tenant's garbage disposal was replaced on 5/1/due to a foreign object being lodged in it. According to the vendor's invoice, they found a screw in the garbage disposal that they were unable to remove. Had the Tenant reported a non functioning garbage disposal when she moved into
the property would not have been charged, but she made no notes as to the condition of the disposal or its functionality. Our inspector tested the garbage disposal prior to her moving into the property and it was in good working condition The toilet also was recorded by our inspector as being in good working condition as acknowledged by the Tenant when she turned in her walk through inspection. It wasn't until the tenant had occupied the property for three months that the toilet was reported as having a problem.According to the Tenant's lease agreement, "Maintenance, Repairs or Alterations: Tenant acknowledges that the Premises are in good order and repair, unless otherwise specifically indicated herein. Landlord may at any time give tenant a written inventory of furniture and furnishings on the Premises and Tenant shall be deemed to have possession of all said furniture and furnishings in good condition and repair unless Tenant objects thereto in writing within five (5) days after receipts of such inventoryTenant is responsible for "personal repairs" including, but not limited to, light bulbs, foreign objects in garbage disposal, toilet seats, extermination, stopped or plugged toilets or drains from a soft clog due to hair, hair products, feminine hygiene products, toys, or other foreign objects, etc."To my knowledge, the Tenant has not been charged with interest nor has been threatened to be charged with interest on these delinquent bills The owner of this home has paid for these maintenance issues which the Tenant agreed to be responsible for once she signed her lease agreement and took possession of the property. This complaint stems from our office making several attempts to collect payments on these items that the Tenant agreed to be responsible for when she signed her lease agreement
Attached is the day notice issued on 6/16/The CA law requirement of notices being issued is that if a tenant has been in a property less than one year, we can give a day noticeAny tenant who has been there longer than a year is required to be given a day notice to vacate.See the
following in reference to tenant rights from the California Department of Consumer Affairs:A landlord can end a periodic tenancy (for example, a month-to-month tenancy) by giving the tenant proper advance written noticeYour landlord must give you days advance written notice that the tenancy will end if you and every other tenant or resident have lived in the rental unit for a year or more.201 However, the landlord must give you days advance written notice in either of the following situations:Any tenant or resident has lived in the rental unit less than one year;202 orThe landlord has contracted to sell the rental unit to another person who intends to occupy it for at least a year after the tenancy endsIn addition, all of the following must be true in order for the selling landlord to give you a 30-day noticeThe owner is selling the property and asked us to give them a notice to vacate the premises. Additionally, the real estate law is based upon a standard month basisSome months include days, days or less than that depending upon the yearBecause of this, the standard practice is daysThe tenant's last day in the property is July 16thBased upon this, the proration is: $1250/= $* = $666.72.Lastly, attached are the invoices from the vendors that completed the plumbing workThey are independent contractors and have an independent decision about the diagnosis of the issueThey found that it was tenant caused so the bill was billed back to the tenantIf the tenant does not pay the rent or the plumbing bill, the amounts will be taken from the deposit and will be billed back to them for any outstanding costs or will be taken to collections
We have the tenant's forwarding information I don't know why a check would be sent to her previous address It is 100% part of our policy and procedures to get the tenant's forwarding address so we can issue them their deposit refund We issue hundreds of deposit refunds every year and
this is done the same way every time to avoid error This is a complaint we never getIf in fact we did send it to her previous address it was done so in error We will check to see if the check has been cashed and if it hasn't we will issue her a new check and mail it to her at *** *** *** *** ** *** by the end of business today Thank you
We are in communication with the homeowner about returning portions of the tenant's deposits We suggested this to the homeowner when the deposit refund was originally issued
I am rejecting this response because: no refund 70$
She terminated her management agreement with usWe are no longer managing the property
I am rejecting this response because: I disagree with Liberty Property Management Response.Mr***I did not wait three months to report the toilet issue. I moved in this unit in the latter part of December. I reported the problem with the overflow when the issue arose. I cannot report something that did not happen yet. As I said before the toilet had a sluggish flush, but it did flush. There was no overflowing when I initially moved in, so there was no need to report. I even tried to remedy the situation by purchasing some pluming liquid, thinking the cause may be related to toilet paper. Mr*** you stated your inspectors documented everything was in good working order before I rented the unit. This is incorrect. I reported a leaky faucet within days of my move in. The faucet was also was rusty and worn. Why was this missed by your inspectors? Action pluming serviced this unit twice for this issue. The problem was only corrected when the faucet was replaced by Action Pluming second service call. I was charged for hair clog. The hair clog that was discovered in the first service call had nothing to do with the leaky faucet. I had only been residing in this unit for days and I was being charged for a previous tenants responsibility. Your office did realize that it was only common sense that my family and I did not cause the clog in the bathroom sink and the charge was removed. Your inspectors also missed the water heater that had to be replaced. It was documented that there was a part that was put on wrong and it was likely the reason for the malfunction. That is the information I was told. I was out of hot water for over a week in the month of January. My point is Mr*** isn't it possible that your inspectors missed he issue with the toilet because when they tested it, the toilet flushed and it appeared to be in good working condition? Mr*** I am a honest person believe n treating others the way I would want to be treated. I have been in this unit for months and I have never been late on my rent, and I will continue to pay my rent because I have integrity. My family and I are not responsible for scissors flushed in the toilet. As far as the garbage disposal goes I do not recall a screw falling in the garbage disposal, put it possible that it could have unknowinglyThe reason I mention the garbage disposal in my initial complaint is because too many things have gone wrong in this unit in a short amount of timeMr*** I would like us to resolve this. I am willing to make payments the garbage disposal. I should be able to have it paid in full by August. I am asking you to remove the charges for the toilet
Thank you for taking the time to review our documentation. Attached is the applicant's application including his co-applicant. When an applicant fills out the application, it clearly states the requirements on the first page and that they have read and understand what documents we need to verify...
income, rental history or home ownership, and credit. We also do a criminal background check. [redacted] submitted the application on 2/27 at 4:30 PM. We sent it over to our headquarters to be processed right away. The next morning we started gathering all the documentation including contacting their references. [redacted] did not submit to us what we needed to verify his income. He sent us his upcoming appointment at Amazon for New Hire Orientation. It did not include documentation on the amount per hour, etc that we need to qualify him. We also asked for the uber documentation for income and he said he did not have tax returns. This would be the only way an independent contractor can verify their income. [redacted] emailed us over 10+ on the 28th as we were getting all the references completed. There really is no time frame on how soon we can verify the information but if the applicant does not provide us with everything we need, then we are pretty much stuck in getting everything processed fairly quickly. As far as the comments on our customer service goes, [redacted] has been hostile to us over the phone and we've advised him to stop contacting our office. We have concerns of employee safety based upon his behavior to us so we've advised him that we will contact the police if he continues.
See first response about why the application was denied: The applicant submitted an application but was lacking rental history because she currently resides with her daughter. The requirements clearly state on the application before applying that they are required to have at least 2 years of rental history or home ownership and they cannot be renting from family or friends. The income requirement is that they meet at least three times the monthly rent in income and have at least 70% positive credit. When we run a credit report it is a soft inquiry, not a hard inquiry. We only look at the lines of credit, not the credit score. [redacted] was living with her daughter and based upon her income, did not qualify on her own so we offered her a coapplicant. Her coapplicant, [redacted], did not have positive rental history due to consistent late payments from his landlord and furthermore, his income was not enough to meet the requirement. The application was denied based upon factual evidence provided to us by the applicants and their references. We only base decisions of denial off of this information, nothing more.
I am rejecting this response because: I have asked for proof of the tenant caused substance as I believe that those reports have been modified so that the owner does not have to pay the cost for his own home repair. To date, I have not received any proof of such substance causing the blockage. If those charges are deducted from our deposit, we will further report the owner and LPM to fair housing and pursuit further action if necessary. We spoke to all 3 plumbers and all reported back that nothing was found in the pipes. The first one admitted that he had been to this residence several times before and that the house just had "old pipes." What LPM and the owner are trying to stick us with is absurd and we will not allow your abuse of our tenant rights. Furthermore, I was told by another Leasing agency that the notice you sent from an Eviction Service was both unprofessional and should have been sent on your letter head. Also, we were not on a month to month. We signed a one year lease. Therefore, our lease, per the notice attached, is up on 7/9/16. Any robbing of our deposit that is made by you and owner will also be reported to fair housing. Also, thank you for finally responding - it is sad that it took me filing a Revdex.com complaint for you to do so. Have a nice day. Thank you,[redacted]
I have received the rest of my deposit back ( As has my other roommate) Thank you for your time in resolving this issue!
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I am rejecting this response because:As the property owner, we are responsible to pay all the vendors and take ownership of their workmanship. As such, we did work with the vendors offered by Liberty to ensure we got the value expected for the investments being made. We found some vendors resistant and preferred to be left unmanaged as they were unwilling to stand behind their work and the value they were to provide. It seemed easier for them to move to the next job than be accountable for the work we needed completed, and so they did. Non-operative vehicles on both properties were taking care of within a couple of weeks of ending the contract with Liberty and after several months of requesting that it be done. This including the trailer that was parked in a visitor spot without moving since day one. The properties look much better and safer and tenants have expressed their appreciation to be able to safely navigate the driveways and use the provided spaces.When we first met Liberty, and went into agreement with them they knew we were hands-on owners and that we intended to use vacancies to update the units that were previously neglected. The only unit that became vacant during our contract period was a mess and the move out inspection that took place without the tenant and a couple of days after the move out date reveled several immediate issues that pricing was provided to fix. Pricing included replacing a bathroom fan that wasn’t broken and a toilet seat that was lose and other inflated items that we refused to have completed. Since we were taking the vacancy opportunity to complete some much-needed updates, we did approve part of Liberty's vendor quote to complete the warranted repairs and were forced to complete the remainder ourselves. Ultimately the invoice came in $200 over the quoted amount with no satisfactory explanation as to why. All of the repairs were completed and documentation provided within the legal requirements for Liberty to justify keeping the deposit and sending a bill for the remaining cost. We found after contract termination and several follows ups that Liberty didn’t have a new address for the tenants to send the bill to or for us to follow up with. The fair market value and rent amount for the unit was identified in conjunction with Liberty and subsequent move in promotion and rent decreases didn't improve Liberty's ability to find a new tenant. Subsequently, a new tenant was found at the original asking price shortly after contract termination. $100,000 a year on [redacted] ad campaigns didn't help keep expired ads refreshed, update pictures or find a tenant in a timely manner. The unit remained empty for nearly three months, two of which it was ready for occupancy. If the unit was being shown every week it was without updates to us even after several requests to do so. Expenditures of $500 was not the issue, it was the lack of communication. Approvals to extend quoted projects already over $500 because the additional amount is less than $500 is a misuse of this part of the contract. Not finding the additional cost until the vendor invoiced it, which can and often was over a month after the work was complete was unacceptable, unprofessional, and unsustainable. All the accusations from Liberty Property Management against owners are unfounded. For instance, “During this time, the owner kept requesting we hold off on further repairs thus hindering our work. She would contact and harass our contractors asking them to stop or asking them to complete more work that we requested.” As owners, we approved all the habitability repairs Liberty proposed. However, they were not even responsive, not responsible for the habitability repairs proposed by themselves and they had no idea if the work started, when it would be finished. We checked with them several times and every time no clear answers were given. After we took over, we found out most of the habitability repairs were not completed or were forgot by them. During the time Liberty managed our properties, we never directly communicated with and worked with tenants for any repair work. For some maintenance projects, such as roof replacement, fence replacement and fence painting, we notified Liberty of every step in our plan and we moved ahead with their full agreement and after they made the appropriate tenant notifications.At the end of the day, our conclusion is that Liberty's business model expected owners to take no interest in their properties. Management of properties was relegated to what the law required. Conflicts with the tenants or the owners was to be resolved with evictions or contract terminations. Vendors were not competitive or responsible for their work. Bringing 11 doors of new business didn't mean anything with Liberty as attempts to escalate our concerns were ignored by Liberty senior management and ownership and we were told essentially, on several occasions, to get in-line or cancel the contract. They threatened to take their fees per contract despite non-performance which was ultimately the route we were forced to go down. While a costly decision, we had to stop the unaccountable spending and repair schedules that went unaddressed. If someone's goal is to have nothing to do with their property or its management and have no concern of cost, Liberty's business model will most likely work for you. If you are trying to make the most of an investment and provide good housing to your tenants, you may look for a company willing to manage cost and vendors in addition to legal requirements.
Tenant called in about a constant drip from the kitchen faucet and the contractor found no leaks at the time. Contractor found everything in working condition so the tenant was billed back for the visit because there were no known issues found at the time to fix.