I am rejecting this response because: I need to know who to contact in the future for any questions regarding to the property. Please also be specify on which tenant does not want to sign lease (unit number or last name).
Attached is the final move-out reconciliation. The tenant was responsible to give a full thirty day notice when vacating and believes that she was not responsible for giving another 30 day after her original notice.
Dear Sir/ Madam:
We started this claim against Liberty
Property Management laying out three major points; one is the late mortgage
payments, two is the late tax payment and thus the penalty, and three the
deliberate failure to warn us about the contract cancellation fee causing the
penalty of $17,
To address and further explain each point, we would like for
you to view the following:
1.
Regarding late mortgage payments:
In their response to this item of our claim, they noted that
they paid for two months in If our lender was able to retrieve payments from
liberty for these months in 2014, why did liberty fail to deliver the next two
payments on time? We had to remind them multiple times to do so, and they did
after the lender contacted them several timesThat shows an unacceptable level
of negligence and disorganization
2.
Regarding the late tax payment and penalty:
The first installment was not paid by the partners as liberty claimed
in their response, but it was paid by the previous owner as part of escrowNot
knowing when to pay the following installment, which we never received a bill
for, we contacted liberty and asked that they aid us in the transactionAfter
multiple requests for them to do so, they finally pulled it from the site and a
penalty was already attachedAgain, negligence and disorganization caused them
to fail to follow through
Also, in a meeting with all the partners, Kevin formally apologized
for ignoring our repeated requests to pay the property taxes, and we debated
whether to ask Liberty to carry the burden of paying the penalty, but then we
felt that his apology carried some responsibility that would assure this to not
be repeatedWe wanted to show some faith in his professionalism
3.
Regarding the ending of our contract:
Our request was done as Liberty was still working for us and getting
paid for their services, which entail responsibility to advise against any
decision the partners make that would work against our interestWeeks passed
without any response from Liberty, which means they were wasting time to make
sure they keep us in the dark regarding the consequences of our decision in
order to gain the financial benefits of a cancellation fee, an act of
deliberate betrayal.
4.
Regarding the contract: We feel that liberty has not left us any
choice but to end a harsh contract that protected their interest but left us no
way out in case they lack in quality of serviceTherefore, we ask that the
contract be reviewed as it presented us no choice when liberty showed those
signs of disorganization
I am rejecting this response because: To Whom It May Concern:I Reject Business Response from Liberty Property Management. On March 31, 2016 I submitted my 30 Day Notice to Vacate advising...
Liberty Property Management I would move out of [redacted] on May 1, 2016. I have email documentation from a Liberty Property Management representative clarifying that “if I needed an extra week to move and clean the place if it would be a problem?” I received email confirmation April 1, 2016 stating “you’d be charged the daily amount of rent.” I have enclosed the email from [redacted] from Liberty Property Management as proof.On April 21, 2016, I called to inform Liberty that I would need until May 8, 2016 to move out. I was instructed to submit it in writing, but NEVER was I told that a new 30 day notice began and that I would be responsible for rent until May 20, 2016. The email I have attached also includes that information that my “move out date has been updated as requested to 5/8/16”, but nowhere does it say it is a new 30 day notice. If I was given wrong information by the representative from Liberty Property Management, that is not my fault and shouldn’t have to pay for someone else’s mistake. If I would have been told that a new 30 day notice started I would have moved out by May 1, 2016. I was told I would only pay rent for the 8 days I was there in May. I moved out May 10, 2016 and am only responsible for rent through May 10th. I have paid $353.36 and demand a refund of $441.70 that is owed to me for rent I am NOT responsible for from May 10 to May 20. I have enclosed the email from Liberty Property Management, both notices I faxed, and a copy of the cancelled check for the 8 days rent I paid. I have also enclosed the letter I mailed with my rent check trying to work this out with Liberty Property Management. I am also enclosing a copy of the cancelled check for $50 I wrote to my church for house cleaning our [redacted] came and helped me clean. I spent almost 2 days cleaning the house and after living there for almost six (6) years, I left the house in very good condition. I also have photos of the house that are available if requested. The $200 for cleaning is unacceptable as I cleaned and had the [redacted] of [redacted] help me clean the blinds, ceiling fans, and all the baseboards throughout the whole house. I only want was is fair and want my refund for rent I am not responsible for. I have written proof of what I was told; and I was told I would only pay the daily amount of rent. And for cleaning as I cleaned the house very well; which is a total refund of $641.70. I don’t want to seek legal action, but I will if I don’t receive a refund for $641.70; which is what is fair.
Tenants were asked to vacate due to multiple complaints and notices about bringing unauthorized pets to the premises. Tenants were not happy about the resolution.
We denied this applicant because their credit was delinquent, they also didn't have any rental history that was not from a family member. We also didn't need to call his employer because he verified his employment by providing pay stubs. We were unable to give him a co-applicant to have someone...
apply with him because their credit was so delinquent that it wouldn't make a difference. I told them to come get a copy of his credit report with their photo ID.
The applicant submitted an application but was lacking rental history because she currently resides with her daughter. The requirements clearly state on the application before applying that they are required to have at least 2 years of rental history or home ownership and they cannot be renting from...
family or friends. The income requirement is that they meet at least three times the monthly rent in income and have at least 70% positive credit. When we run a credit report it is a soft inquiry, not a hard inquiry. We only look at the lines of credit, not the credit score. [redacted] was living with her daughter and based upon her income, did not qualify on her own so we offered her a coapplicant. Her coapplicant, [redacted], did not have positive rental history due to consistent late payments from his landlord and furthermore, his income was not enough to meet the requirement. The application was denied based upon factual evidence provided to us by the applicants and their references. We only base decisions of denial off of this information, nothing more.
The application states that anyone over the age of 18 whointends to reside at the property will need to complete a separate application.When [redacted] originally applied she did so alone and applications were neededstill for her husband and adult son. Once we received all three applications wewere able...
to complete the application processing. Her son had an apartmentcollection on his credit report which counts as negative rental history. Sincethe applications were processed together, the applications were then denied asa result. It is fully disclosed on the application what the requirements areand also what can disqualify you. The application does not guarantee anyone aproperty, it just begins the application process. Also, we do not prequalifyapplicants so there is no way for us to know if someone has an apartmentcollection until we run a credit report or if an apartment complex gives anegative reference for any additional monies owed by the past resident.
LPM started management on 10/14/14. The owners paid the first installment of 2014/2015 property taxes themselves on 10/18/14. A second set of property tax bills were retrieved by our office staff for the installment on 4/13/15 that were printed from online. The owners had never given us the bill to...
pay, and we had no reason to believe that we were to pay them as we only pay them when we are asked. We held funds to pay them as funds became available per the owners request as they did not want to send any funds. Our communications with one of the owners of the subject property cause to believe that the owners' failure to timely notify us that they wanted us to pay the second installment was due to lack of communication between the three owners.Rents were received starting 11/2014. We made the first mortgage payment on 11/21/14 for the Nov. payment of a new loan that started on 10/14/14. The same day we received the statement from the owner letting us know that they wanted us to move forward and pay the bill. The payment was due on 11/15/14, already late due to the owner's lack of providing it to our office. The Dec 2014 mortgage payment was paid on 12/2/14, the same day that we received the bill mailed to us by the bank and the payment was due on 12/15/14. Our office never received the January 2015 statement from the owner and thus no bill was paid. The bank had an incorrect mailing address for our office and the owners were to pay the bill directly per the email from the banker who contacted us. Once the statements were corrected with our proper address, the bills were paid moving forward.Our management contract has a one year contract term, which automatically renews on a yearly basis unless we are notified by the client with a 60 day notice of nonrenewal. The client did not provide proper notice and we charged our cancellation fees through the end of the term of our contract period. The owners cannot reasonably argue that there was "no warning" of this provision given that it is in bold emphasis in our simple-to-understand, two-page management contract with them and given that they each individually acknowledged the provision by singing their initials to the same.LPM has been managing properties of this sort for more than 30+ years. Our professional staff attempts to provide our clients with exceptional service in all cases. If you would like to discuss this matter further, please feel free to contact us.
I am rejecting this response because:[redacted] told me - That my husband and myself qualified for the property then she said my son had to fill out an application - She told me "content of his application didn't matter they just need information on anyone over 18 residing in the residence"; because I told her that he lived out of state I knew his credit was not good and not sure about anything else he had - - I don't know his credit history.It was imperative I get a home in that area so my son could finish his senior year there and now I can't even apply for a home for 6 months because of the denial based on my son's part.I would have never filled out 1 application let alone 3 if they had told me my son's credit would affect my chance of obtaining this home.They were dishonest in saying they just needed his information but it wouldn't affect it.I have 6 phone calls and 7 emails back and forth with this person - all copies on my phone.This is so disheartening as I have NEVER dealt with an agency like this and have had 3 rentals.She was rude and I will never deal with them again and if anyone ask me I will certainly tell them how I was treated.I have several people in the real estate business and I will send this further up the chain if this does not get resolved plus I have no problem going to the Modesto Bee with a story since rentals are a hot topic these days.There was also much more to this story as - they wanted deposit sight unseen; based on internet pictures only and once the property was available for viewing if you did not take the property you forfeit your entire deposit; as far as I can see this is against the law!!!![redacted]
Our plumber had confirmed appointments with the tenant who had the hot water heater in their garage. They also confirmed with the tenant who had no hot water that they would be there at the same time (his girlfriend would be home). On the day of the appointment, nobody was there from both units....
Locksmith was sent out and the bill was divided between both tenants.
The owner does not have to work with [redacted]. We have contacted the two tenants that are month to month. One of them does not want to renew the lease for another 12 months and would like to remain month to month. The other tenant we have contacted and are waiting for their response to...
I am rejecting this response because: I do not have access to my neighbors garage, how is it my responsibility to pay to gain access? If I had access to it none of this would have happened.If you do not enter the units without authorization, did the neighbor give you authorization to get a locksmith to enter their property? I did not, so I do not understand why I am being charged for something I had no control over.The water heater is not in my dwelling, thus I do not have access. It is my right as a tenant to have access to hot water, I did not have hot water for 3 days because you could not reach my neighbors, and gain access to their dwelling to fix my hot water heater. because you could not reach them, I have to pay for a locksmith, to gain access to their property?like I said, I fully understand that for the visit where my girlfriend wasn't there to answer the door I take full responsibility for. I will pay for that, but paying to get access to my neighbors property is not my responsibility.
In June the owner had contacted our company to order an annual service at his home. A vendor was sent out to perform the service and everything was determined to be functional at the time of service. The tenant then reported a month later that there was some leak that was coming from the AC Unit. We...
notified the owner, called the vendor who had previously serviced it and they were scheduled to go back out. In between this time frame, the owner panicked - called Fresno, told them that the only wanted to speak with the corporate office, then proceeds to call our corporate office where he yells at our office staff. The owner was blaming the previous vendor for the leak from the AC before any diagnosis could be made. When the vendor did go out, they did not bill for service because the owner was beyond upset, then diagnosed the issue which was from the drain pan being clogged which then caused a leak. Between this time he speaks to the President of our company who advises him that she knows how he has spoken to other members of our staff and if he decided to call our office again he would need to speak to her because of the undue hostile behavior that he exhibited. We are a property management company here to service owners and tenants alike but this client has an obligation to behave in a professional manner. If this client wants to get a lawyer, that would be fine. His insurance would be responsible for representing us since we are in current management of his rental. Attached is the email correspondence with the diagnosis. There was no damage to the roof. We are terminating this owner's contract in January when his contract is up because of how he has treated our office staff.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If I do not receive the new check in 7 business days I would like my full refund. - [redacted]
I am rejecting this response because: I need to know who to contact in the future for any questions regarding to the property. Please also be specify on which tenant does not want to sign lease (unit number or last name).
Attached is the final move-out reconciliation. The tenant was responsible to give a full thirty day notice when vacating and believes that she was not responsible for giving another 30 day after her original notice.
Dear Sir/ Madam:
We started this claim against Liberty
Property Management laying out three major points; one is the late mortgage
payments, two is the late tax payment and thus the penalty, and three the
deliberate failure to warn us about the contract cancellation fee causing the
penalty of $17,
To address and further explain each point, we would like for
you to view the following:
1.
Regarding late mortgage payments:
In their response to this item of our claim, they noted that
they paid for two months in If our lender was able to retrieve payments from
liberty for these months in 2014, why did liberty fail to deliver the next two
payments on time? We had to remind them multiple times to do so, and they did
after the lender contacted them several timesThat shows an unacceptable level
of negligence and disorganization
2.
Regarding the late tax payment and penalty:
The first installment was not paid by the partners as liberty claimed
in their response, but it was paid by the previous owner as part of escrowNot
knowing when to pay the following installment, which we never received a bill
for, we contacted liberty and asked that they aid us in the transactionAfter
multiple requests for them to do so, they finally pulled it from the site and a
penalty was already attachedAgain, negligence and disorganization caused them
to fail to follow through
Also, in a meeting with all the partners, Kevin formally apologized
for ignoring our repeated requests to pay the property taxes, and we debated
whether to ask Liberty to carry the burden of paying the penalty, but then we
felt that his apology carried some responsibility that would assure this to not
be repeatedWe wanted to show some faith in his professionalism
3.
Regarding the ending of our contract:
Our request was done as Liberty was still working for us and getting
paid for their services, which entail responsibility to advise against any
decision the partners make that would work against our interestWeeks passed
without any response from Liberty, which means they were wasting time to make
sure they keep us in the dark regarding the consequences of our decision in
order to gain the financial benefits of a cancellation fee, an act of
deliberate betrayal.
4.
Regarding the contract: We feel that liberty has not left us any
choice but to end a harsh contract that protected their interest but left us no
way out in case they lack in quality of serviceTherefore, we ask that the
contract be reviewed as it presented us no choice when liberty showed those
signs of disorganization
I am rejecting this response because: To Whom It May Concern:I Reject Business Response from Liberty Property Management. On March 31, 2016 I submitted my 30 Day Notice to Vacate advising...
Liberty Property Management I would move out of [redacted] on May 1, 2016. I have email documentation from a Liberty Property Management representative clarifying that “if I needed an extra week to move and clean the place if it would be a problem?” I received email confirmation April 1, 2016 stating “you’d be charged the daily amount of rent.” I have enclosed the email from [redacted] from Liberty Property Management as proof.On April 21, 2016, I called to inform Liberty that I would need until May 8, 2016 to move out. I was instructed to submit it in writing, but NEVER was I told that a new 30 day notice began and that I would be responsible for rent until May 20, 2016. The email I have attached also includes that information that my “move out date has been updated as requested to 5/8/16”, but nowhere does it say it is a new 30 day notice. If I was given wrong information by the representative from Liberty Property Management, that is not my fault and shouldn’t have to pay for someone else’s mistake. If I would have been told that a new 30 day notice started I would have moved out by May 1, 2016. I was told I would only pay rent for the 8 days I was there in May. I moved out May 10, 2016 and am only responsible for rent through May 10th. I have paid $353.36 and demand a refund of $441.70 that is owed to me for rent I am NOT responsible for from May 10 to May 20. I have enclosed the email from Liberty Property Management, both notices I faxed, and a copy of the cancelled check for the 8 days rent I paid. I have also enclosed the letter I mailed with my rent check trying to work this out with Liberty Property Management. I am also enclosing a copy of the cancelled check for $50 I wrote to my church for house cleaning our [redacted] came and helped me clean. I spent almost 2 days cleaning the house and after living there for almost six (6) years, I left the house in very good condition. I also have photos of the house that are available if requested. The $200 for cleaning is unacceptable as I cleaned and had the [redacted] of [redacted] help me clean the blinds, ceiling fans, and all the baseboards throughout the whole house. I only want was is fair and want my refund for rent I am not responsible for. I have written proof of what I was told; and I was told I would only pay the daily amount of rent. And for cleaning as I cleaned the house very well; which is a total refund of $641.70. I don’t want to seek legal action, but I will if I don’t receive a refund for $641.70; which is what is fair.
Tenants were asked to vacate due to multiple complaints and notices about bringing unauthorized pets to the premises. Tenants were not happy about the resolution.
We denied this applicant because their credit was delinquent, they also didn't have any rental history that was not from a family member. We also didn't need to call his employer because he verified his employment by providing pay stubs. We were unable to give him a co-applicant to have someone...
apply with him because their credit was so delinquent that it wouldn't make a difference. I told them to come get a copy of his credit report with their photo ID.
The applicant submitted an application but was lacking rental history because she currently resides with her daughter. The requirements clearly state on the application before applying that they are required to have at least 2 years of rental history or home ownership and they cannot be renting from...
family or friends. The income requirement is that they meet at least three times the monthly rent in income and have at least 70% positive credit. When we run a credit report it is a soft inquiry, not a hard inquiry. We only look at the lines of credit, not the credit score. [redacted] was living with her daughter and based upon her income, did not qualify on her own so we offered her a coapplicant. Her coapplicant, [redacted], did not have positive rental history due to consistent late payments from his landlord and furthermore, his income was not enough to meet the requirement. The application was denied based upon factual evidence provided to us by the applicants and their references. We only base decisions of denial off of this information, nothing more.
The application states that anyone over the age of 18 whointends to reside at the property will need to complete a separate application.When [redacted] originally applied she did so alone and applications were neededstill for her husband and adult son. Once we received all three applications wewere able...
to complete the application processing. Her son had an apartmentcollection on his credit report which counts as negative rental history. Sincethe applications were processed together, the applications were then denied asa result. It is fully disclosed on the application what the requirements areand also what can disqualify you. The application does not guarantee anyone aproperty, it just begins the application process. Also, we do not prequalifyapplicants so there is no way for us to know if someone has an apartmentcollection until we run a credit report or if an apartment complex gives anegative reference for any additional monies owed by the past resident.
LPM started management on 10/14/14. The owners paid the first installment of 2014/2015 property taxes themselves on 10/18/14. A second set of property tax bills were retrieved by our office staff for the installment on 4/13/15 that were printed from online. The owners had never given us the bill to...
pay, and we had no reason to believe that we were to pay them as we only pay them when we are asked. We held funds to pay them as funds became available per the owners request as they did not want to send any funds. Our communications with one of the owners of the subject property cause to believe that the owners' failure to timely notify us that they wanted us to pay the second installment was due to lack of communication between the three owners.Rents were received starting 11/2014. We made the first mortgage payment on 11/21/14 for the Nov. payment of a new loan that started on 10/14/14. The same day we received the statement from the owner letting us know that they wanted us to move forward and pay the bill. The payment was due on 11/15/14, already late due to the owner's lack of providing it to our office. The Dec 2014 mortgage payment was paid on 12/2/14, the same day that we received the bill mailed to us by the bank and the payment was due on 12/15/14. Our office never received the January 2015 statement from the owner and thus no bill was paid. The bank had an incorrect mailing address for our office and the owners were to pay the bill directly per the email from the banker who contacted us. Once the statements were corrected with our proper address, the bills were paid moving forward.Our management contract has a one year contract term, which automatically renews on a yearly basis unless we are notified by the client with a 60 day notice of nonrenewal. The client did not provide proper notice and we charged our cancellation fees through the end of the term of our contract period. The owners cannot reasonably argue that there was "no warning" of this provision given that it is in bold emphasis in our simple-to-understand, two-page management contract with them and given that they each individually acknowledged the provision by singing their initials to the same.LPM has been managing properties of this sort for more than 30+ years. Our professional staff attempts to provide our clients with exceptional service in all cases. If you would like to discuss this matter further, please feel free to contact us.
I am rejecting this response because:[redacted] told me - That my husband and myself qualified for the property then she said my son had to fill out an application - She told me "content of his application didn't matter they just need information on anyone over 18 residing in the residence"; because I told her that he lived out of state I knew his credit was not good and not sure about anything else he had - - I don't know his credit history.It was imperative I get a home in that area so my son could finish his senior year there and now I can't even apply for a home for 6 months because of the denial based on my son's part.I would have never filled out 1 application let alone 3 if they had told me my son's credit would affect my chance of obtaining this home.They were dishonest in saying they just needed his information but it wouldn't affect it.I have 6 phone calls and 7 emails back and forth with this person - all copies on my phone.This is so disheartening as I have NEVER dealt with an agency like this and have had 3 rentals.She was rude and I will never deal with them again and if anyone ask me I will certainly tell them how I was treated.I have several people in the real estate business and I will send this further up the chain if this does not get resolved plus I have no problem going to the Modesto Bee with a story since rentals are a hot topic these days.There was also much more to this story as - they wanted deposit sight unseen; based on internet pictures only and once the property was available for viewing if you did not take the property you forfeit your entire deposit; as far as I can see this is against the law!!!![redacted]
Our plumber had confirmed appointments with the tenant who had the hot water heater in their garage. They also confirmed with the tenant who had no hot water that they would be there at the same time (his girlfriend would be home). On the day of the appointment, nobody was there from both units....
Locksmith was sent out and the bill was divided between both tenants.
The owner does not have to work with [redacted]. We have contacted the two tenants that are month to month. One of them does not want to renew the lease for another 12 months and would like to remain month to month. The other tenant we have contacted and are waiting for their response to...
signing a 12 month lease renewal with us.
I am rejecting this response because: I do not have access to my neighbors garage, how is it my responsibility to pay to gain access? If I had access to it none of this would have happened.If you do not enter the units without authorization, did the neighbor give you authorization to get a locksmith to enter their property? I did not, so I do not understand why I am being charged for something I had no control over.The water heater is not in my dwelling, thus I do not have access. It is my right as a tenant to have access to hot water, I did not have hot water for 3 days because you could not reach my neighbors, and gain access to their dwelling to fix my hot water heater. because you could not reach them, I have to pay for a locksmith, to gain access to their property?like I said, I fully understand that for the visit where my girlfriend wasn't there to answer the door I take full responsibility for. I will pay for that, but paying to get access to my neighbors property is not my responsibility.
In June the owner had contacted our company to order an annual service at his home. A vendor was sent out to perform the service and everything was determined to be functional at the time of service. The tenant then reported a month later that there was some leak that was coming from the AC Unit. We...
notified the owner, called the vendor who had previously serviced it and they were scheduled to go back out. In between this time frame, the owner panicked - called Fresno, told them that the only wanted to speak with the corporate office, then proceeds to call our corporate office where he yells at our office staff. The owner was blaming the previous vendor for the leak from the AC before any diagnosis could be made. When the vendor did go out, they did not bill for service because the owner was beyond upset, then diagnosed the issue which was from the drain pan being clogged which then caused a leak. Between this time he speaks to the President of our company who advises him that she knows how he has spoken to other members of our staff and if he decided to call our office again he would need to speak to her because of the undue hostile behavior that he exhibited. We are a property management company here to service owners and tenants alike but this client has an obligation to behave in a professional manner. If this client wants to get a lawyer, that would be fine. His insurance would be responsible for representing us since we are in current management of his rental. Attached is the email correspondence with the diagnosis. There was no damage to the roof. We are terminating this owner's contract in January when his contract is up because of how he has treated our office staff.
Attached is the deposit move-out statement to show what the tenant was billed for after her move-out.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. If I do not receive the new check in 7 business days I would like my full refund. - [redacted]
We reversed her cancellation fees. I don't believe she ever paid the cancellation fees so at this point we should be square.