MCI

Dear [redacted] , size="3"> This letter is in response to the complaint filed by [redacted] with the Revdex.comAccording to his complaint, he was billed for calls placed by phone number ###-###-#### which does not belong to him** [redacted] is requesting the charges removed MCI records show direct dial long distance calls made from November 8, to November 20, from phone number ###-###-####As MCI did not have a billing agreement with the local telephone carrier the charges were billed separatelyEvery attempt is made to identify the rightful owner of the phone numberAccording to the White Pages the number ###-###-#### is showing to be working at [redacted] , TX [redacted] , which is the address of ** [redacted] Upon receipt of this complaint, I reviewed the customer service record for the number and find it to be working at a different address not associated with [redacted] , TX [redacted] I contacted MCI billing department and provided this information and requested all charges be removed from ** [redacted] ’s name On April 22, 2014, I spoke to ** [redacted] concerning this complaint and my findings** [redacted] agreed these actions would resolve his complaint Thank you for allowing MCI the opportunity to address this matterTo be of further assistance please contact me at [redacted] , extension *** Sincerely, [redacted] MCI Agency Relations

I apologize if we were off concerning the date we contacted MCI about canceling our serviceBut if our monthly service is approximately $a month, why is our bill from Jan through Feb $If they have on record of us canceling on Feb 28th, that is only one monthThat does not justify charging us for $That is clearly more then one monthIt is extremely obvious this large company is charging us for service not receivedCharging us $is unfair and is not accurateCharge us one month $and that would be fairThank you for your consideration in this matter[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This is in response to a complaint filed by [redacted] with the Revdex.com regarding a dispute with MCIThe complaint number is [redacted] [redacted] indicates she canceled her MCI account February 2014, but she continued to receive bills MCI records indicate [redacted] contacted MCI requesting to cancel service on February 14, An order was placed, but due to a processing error, it did not complete until June 3, This error also caused the account to continue to bill for monthly service feesIn June of 2014, credits were issued; however, the calculations were $offMCI records indicate on September 3, [redacted] contacted MCI and a credit was issued for $1.14; $in charges, plus a $late feeThe account is canceled with a $balanceI contacted [redacted] and left her a message regarding the information found researching this complaint Thanks, Wendy E [redacted] MCI Agency Relations ###-###-####

Email sent to ** [redacted] on June 6, in resolution of this complaint 0in 0pt;">From: [redacted] Sent: Friday, June 06, 2:PMTo: ' [redacted] 'Subject: Revdex.com complaint [redacted] Dear [redacted] ***, I have researched your complaint regarding a settlement agreement from [redacted] for [redacted] I reached out to [redacted] who provided details about the settlement agreement [redacted] acknowledges that a credit is due and it is currently undergoing the approval process The [redacted] team is providing updates for this settlement agreement to [redacted] on a regular basis, including an update last Monday, June 2, Should you require additional information regarding this credit or the process you may reach out to [redacted] directly at ###-###-#### Thank you for allowing me to research this complaint for you This information is being provided to the Revdex.com in response to complaint [redacted] Sincerely, [redacted] Agency Relations [redacted] Business ###-###-####

[redacted] , This is in response to the complaint filed by [redacted] Patrick with the Revdex.com regarding a dispute with MCI ** [redacted] indicates he is unable to get a cellular phone from [redacted] due to a past due balance on an MCI account that was his father’sI contacted ** [redacted] on July 7, He indicated he and his father have the same name, but his father is now deceased He lives at his father’s old address part of the time When he went to get cellular service with [redacted] , the address brought up a past due balance on an MCI accountMCI is a [redacted] company I issued a credit of $to remove the charges from his father’s MCI account The account no longer shows a balance; therefore, ** [redacted] should be able to get wireless service with [redacted] now I provided ** [redacted] my name and number in case he runs into any issues in doing soThanks, [redacted] MCI Agency Relations ###-###-#### v

May 14, Dear [redacted] ***, This letter is in response to the complaint you filed with the Revdex.com regarding account [redacted] .In your complaint you state you moved your service to Verizon [redacted] in September and you have been trying to cancel your Verizon Business account ever since then However, you are still being billedResearch has opened numerous tickets however; no one has gotten back to youYou are requesting the account be cancelled and the balance cleared In researching your account, the account notes reflect you did contact us numerous times regarding your account Your contact should have explained the cancelation process: Verizon Business requires a written notification to cancel all accounts, and it takes at least days for the cancellation to be completed No other carrier can cancel your account only you the customer canYour telephone numbers were cancelled on November 13, Yet there was still an active T-circuit on the account, Circuits are not port to other carriers, nor do they cancel with the telephone numbers doOnly the carrier can cancel them with your permission Once all services have been cancelled then the account shell is cancelled and that was done on March 14, In addition, I found your contract was fully cancelled on April 10, Billing is not stopped until everything has been cancelled, and then any applicable credits can be appliedYou were given credits numerous times for the underutilization feesOn April 14, 2014, a credit totaling $posted to your account to clear the account balance; furthermore, it left a credit balance I have requested the credit balance be cleared and your account will reflect a zero balanceThank you for allow me to research your issue If you have any additional questions I can be contacted at ###-###-####.Regards

January 9, Dear [redacted] ***:This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI The complaint number is [redacted] You indicate you received a bill for $for long distance services from MCI which were not authorized and services where never usedMCI records indicate you had an account with [redacted] beginning April 23, for long distance service in the name of Frank Buol Jr On August 1, 2014, MCI sent a letter informing you that on or after September 1, MCI will assume responsibility for all services previously provided by [redacted] The letter further indicated if you did not wish to have MCI, you could select a different carrier.MCI account [redacted] was installed on October 1, for long distance service I canceled the account today Please contact your local telephone company to have your service switched to your carrier of choice Your local telephone company is responsible for programming your long distance or local toll call carrier of choice You will also want to contact that carrier to ensure they have an active account for you If you do not wish to have any long distance carrier, your local telephone company can assist you with that, as well I also placed a toll block on telephone number ###-###-####, to prevent calls from being carried over the MCI network This block will only be in effect for days Thank you for allowing MCI the opportunity to address this matter If you have any further questions please contact me at ###-###-####.Sincerely,Wendy E [redacted] MCI Agency Relations ###-###-####

[redacted] attn Revdex.com Please redirect this to [redacted] *** (This is a [redacted] Business account) [redacted]

[redacted] , I spoke with [redacted] today He returned my call and left a message requesting I call him back at ###-###-#### We discussed the dates that account [redacted] was active with MCI and I agreed to send the attached letter and copies of the invoices still available from the account (April 11, through February 11, 2009) I am sending this directly to you and the e-mail for the Revdex.com as the Revdex.com Website does not allow for any additional information to be sent at this time Dave A [redacted] MCI Agency Relations ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have supplied an Identity Theft Affidavit from the Federal Trade Commission that is notarized and in full complianceAll major credit bureau's are being supplied this report as wellI supplied [redacted] from MCI my address at the time this account is said to have been active, yet I am not being supplied with the address where the service was installed/used [redacted] told me he cannot disclose that to meI was asked to supply utility bills (which are none of MCI's business) to verify my address at the time frame, however, I was living with my parents at the time in a condo and no bills were in my name - and besides that; Who would still have access to such bills dating back and years? MCI has ruined my credit for the past years and refuses to pay damages and even lied to [redacted] , citing that I never said the item was identity theft, only that the account does not belong to mePer my phone conversations with MCI I made it very clear this account does not belong to me and is obviously identity theftIn July while renewing my state ID at the DMV, I was informed someone had obtained a drivers license under my ID number/SSN sometime between and I was not allowed to know any further details of who it was or where they livedI was immediately given a new ID numberThis information was shared with MCI because this is when Identity Theft issues first surfaced to meI also shared the fact that I lived off and on for several years from to at a residential hotel in ***, CA where identity theft and tax refund identity theft are ramped Regards, [redacted]

Dear Mrs***:This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCIYou indicate you were billed for a long distance call by MCI when you used a calling cardMCI records indicate a direct dialed call was made over the MCI network on December 12, Records indicate your long distance service was connected to MCI at that time; however, it has since been switched awayIn order to confirm your long distance carrier of choice, please dial ###-###-#### from your home telephone numberIf your service is not connected to your chosen carrier, please contact your local telephone company directly to have your service switched to your carrier of choiceIt is your local telephone company who routes long distance calls to your carrier of choiceBecause the call was made over the MCI network, the charge for it is validNo credit will be issued.Thank you for allowing MCI the opportunity to address this matterIf you have any further questions please contact me at ###-###-####.Sincerely,Wendy E [redacted] MCI Agency RelationsccBetter Business Bureau

April 29, Dear ***:This is in response to a complaint you filed with the Revdex.com regarding a dispute with Telecom*USA Your complaint indicates you received a bill from Telecom*USA for $for a collect call you did not receiveTelecom*USA is a subsidiary of MCI, a [redacted] Company.Collect calls are billed based on the carrier the party calling used, not the long distance company the called party has The disputed calls were placed using Telecom*USA’s collect service In order for Telecom*USA to charge a collect call, two things must happen First, someone must initiate a collectcall Second, someone must answer the call and accept the charges from either a live or automated operator Collect calls are prefaced by a recorded message which states approximately: “Hello, you have a collect call from” {the caller is given three seconds to state his/her name} If a recipient chooses not to accept the call, he/she may hang up and not be chargedTo be billed for the call, the customer must either say yes or select a number on a touch-tone telephone that corresponds with a yes for approval Telecom*USA records indicate two collect calls were accepted at telephone number ###-###-#### on December 8, Although Telecom*USA considers the charges valid, as a courtesy, a credit of $was issued, bringing the balance due down to $Thank you for allowing MCI the opportunity to address this matter If you have any further questions please contact me at ###-###-####.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not agree that the calls were considered valid, however, since the charges have been removed, this is probably the best available outcome

December 28, Dear [redacted] ***:This letter is in response to a third complaint filed with the Revdex.com regarding a dispute with MCI In the complaint, you indicate MCI misguided you, indicating it was a requirement to have long distance service You are requesting a refund for all payments you made to MCI.While you are more than welcome to continue with your dispute, MCI has already provided you with the information MCI has regarding your claim MCI’s stance is that no refund is warranted and that MCI did not misguide you in any way This stance has not changed and will continue to stand.MCI did not send any orders to switch your long distance service MCI account [redacted] was installed on January 8, 2007, in response to an electronic notification from your local telephone company, indicating you had selected MCI as your long distance provider on telephone number ###-###-#### MCI installed account [redacted] for billing purposes Because MCI did not have a conversation with you prior to the installation of the account, it’s difficult to understand how MCI could have misguided you or misrepresented whether or not long distance was required MCI sends each new customer a Welcome Packet and General Service Agreement with information regarding the services provided to you by MCI MCI does not need written permission for each customer that signs up When MCI installs an account due to direct customer contact, the customer is sent to an independent third party verification company to record each sale However, your account was installed because your local telephone company provided information to MCI indicating your line was connected to MCI for long distance MCI records indicate you contacted MCI on February 11, 2011, requesting a way to avoid paying the Paper Billing Fee MCI informed you of our EasyPay with e-Alert option On March 4, 2011, you contacted MCI Customer Service again to set up automatic payments You provided MCI your credit card information so the account would be automatically paid each month with it By you contacting MCI and providing your credit card information for MCI to bill to, that gives MCI approval to charge your credit card each month On November 11, 2015, you called to cancel the account You were informed there would be a final bill and if service was not switched away from MCI after days, you could receive higher rates and surcharges You were then transferred to a cancel voice response unit that informed you: By following the next few steps, you will confirm the cancelation of your MCI billing account for ###-###-#### These actions will cancel all of the services on your MCI account, including any associated calling cards, personal service and additional telephone numbersThis cancelation will have no effect on the services provided to you by your local telephone company When canceling your MCI account, please be aware if you've not established service with another carrier, you may receive higher rates and surcharges on any calls carried by MCI or you may be without long distance service Please note that MCI charges monthly plan fees on the first day of your billing cycle, so you will be responsible for your full monthly plan feeIf you do not notify your local service provider to change your long distance carrier, you will continue to be billed at your existing plan rates through the end of your current billing cycle and then your direct-dial long distance calls will be billed at MCI’s basic Dial ratesSixty days after your account is canceled, you will be blocked from using the MCI network when calling from your telephone numberThe block will expire days from the date your MCI account is cancelledIf you have not selected a new long distance carrier by that time, you will be charged higher rates and surchargesPress to confirm your authorization to cancel your MCI billing account To summarize, MCI did not place any orders to switch your long distance service to MCI MCI did not inform you it was a required service You contacted MCI in to change your payment option and provided MCI your credit card information You contacted MCI to cancel the account on November 11, and the account was canceled that dayYou were informed to call your local telephone company to switch the long distance service away from MCI MCI received notification from your local carrier indicating the service was switched away from MCI on December 9, MCI records indicate there was no error on behalf of MCI; therefore, no refund is warrantedMCI is a [redacted] company; however, we each support our own rates and servicesThank you for allowing MCI the opportunity to address your concern Please feel free to contact me if you have any additional questions or concerns at ###-###-####.Sincerely, Wendy E [redacted] MCI Agency Relations ###-###-####

November 13, Dear [redacted] :This letter is in response to your rebuttal regarding MCI’s response to complaint number [redacted] filed with the RevDex.com In your complaint, you provide an account number of [redacted] and indicate in May of 2008, you requested MCI service and paid a $deposit You indicate you never received the service and are requesting your $back MCI records indicate MCI account [redacted] was installed on July 18, 2006, not May of 2008.According to MCI’s General Service Agreement, under the Dispute Resolution section, “Any dispute or claim arising out of or in relation to this Agreement or the services provided by the Company must be brought within two (2) years or within the period of time provided by an applicable statute after the date on which the basis for the dispute or claim first arises.” MCI is only required to retain certain information in accordance with applicable law What this means is that you had two years to dispute this claim The dispute is well beyond that timeframe Because of the amount of time that has gone by, MCI no longer has all of the necessary information needed to research your dispute You have not provided any concrete evidence that you paid a deposit to MCI for this account MCI will not be sending a refund for account [redacted] MCI’s decision on this matter is final Thank you for allowing MCI the opportunity to address your concern Please feel free to contact me if you have any additional questions or concerns at ###-###-####.Sincerely, Wendy E [redacted] MCI Agency Relations ###-###-####

April 9, 2014Dear ** [redacted] : This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI You indicate you previously requested a contract showing you were with MCI You dispute a bill you received from MCI recentlyMCI records indicate you had a previous MCI account, [redacted] Applicable law only requires carriers to retain a copy of the verification for the installation of an account for two years The installation for this account took place more than two years ago On February 25, 2009, [redacted] called to cancel the account She was informed if the long distance service was not switched away; youwould lose service or receive higher rates and surcharges with additional invoices She was informed she needed to contact the local telephone company to switch the service away from MCI In order to confirm your long distance carrier on your telephone number, please dial ###-###-#### from your telephone number You should receive an automated message stating the company that is providing your long distance service If your service is not connected to your chosen carrier, please contact your local telephone company directly to have your service switched to your carrier of choice It is your local telephone company who is responsible for directing traffic to your chosen carrier of choice.Just because a customer cancels an MCI account, doesn’t mean the line is switched off of the MCI network MCI informs customers to contact the local telephone company to switch awayYour local telephone company is responsible for programming your long distance or local toll call carrier of choice MCI records indicate MCI billed you for a direct dialed call made on December 14, MCI’s research found that the disputed call was directed to the MCI network as billable traffic for your telephone number The bill is valid and no credit will be issued MCI sent no orders to switch your long distance service to MCI MCI placed a long distance block on your telephone line to prevent future calls from being carried over the MCI network Thank you for allowing MCI the opportunity to address this matter If you have any further questions please contact me at ###-###-####Sincerely,

Dear [redacted] , MCI records verify that the $outstanding balance referenced by [redacted] is from MCI account [redacted] MCI records confirm that account was active between 10/27/and 12/22/with local and long distance service at [redacted] , MI [redacted] The account initially had services under telephone number ###-###-####, the telephone number changed to ###-###-#### on 2/27/MCI deactivated the services via our non-payment processThe long distance service were deactivated 7/10/08, the local service was suspended 12/1/and the local service was disconnected 12/23/The $outstanding balance consists of unpaid charge for service fees through 11/30/ There was a delay in obtaining the archived records for the account and copies of the invoices still available from the account (4/11/through 2/11/09)The invoices all confirm the same mailing address [redacted] provides on his complaintI called ###-###-#### today and left a message requesting [redacted] call me at ###-###-#### to discuss my researchI will send him a letter with the information as well as copies of the available invoices at his requestUnless [redacted] can provide documentation of another carrier billing him for telephone service at his present address between January and December 2008, MCI considers the $outstanding balance to be valid and therefore the credit reporting on the account since 6/3/to be warranted Sincerely, Dave A [redacted] MCI Agency Relations' ###-###-####

September 10, Dear [redacted] :This is in response to a complaint you filed with the Revdex.com regarding a dispute with Telecom*USA Your complaint indicates you received a bill from Telecom*USA for a third party call you have no knowledge of Telecom*USA is a subsidiary of MCI, a Verizon Company.Collect calls are billed based on the carrier the party calling used, not the long distance company the called party has The disputed calls were placed using Telecom*USA’s collect service In order for Telecom*USA to charge a collect call, two things must happen First, someone must initiate a collect call Second, someone must answer the call and accept the charges from either a live or automated operator Collect calls are prefaced by a recorded message which states approximately: “Hello, you have a collect call from” {the caller is given three seconds to state his/her name} If a recipient chooses not to accept the call, he/she may hang up and not be chargedTo be billed for the call, the customer must either say yes or select a number on a touch-tone telephone that corresponds with a yes for approval Telecom*USA records indicate two collect calls were accepted at telephone number ###-###-#### Although Telecom*USA considers the charges valid, as a courtesy, a credit of $was issued to zero out the charges billed The bill for the second call hasn’t been sent out yet, and has been suppressed so that you will not be billed for itThank you for allowing MCI the opportunity to address this matter If you have any further questions please contact me at ###-###-####.Sincerely,Wendy EMCI Agency Relations

October 15, Dear [redacted] :This letter is in response to complaint number [redacted] filed with the Revdex.com In your complaint, you provide an account number of [redacted] and indicate in May of 2008, you requested MCI service and paid a $ deposit You indicate you never received the service and are requesting your $back If an MCI account is canceled prior to six months of service, the deposit is applied to the final balance and any remaining credit balance would be refunded MCI records indicate MCI account number [redacted] was installed on July 18, for telephone number ###-###-#### The account was canceled on August 29, MCI is only required to retain certain information in accordance with applicable law Because of the amount of time that has gone by, MCI no longer has all of the necessary information needed to research your dispute Thank you for allowing MCI the opportunity to address your concern Please feel free to contact me if you have any additional questions or concerns at ###-###-####.Sincerely,Wendy EMCI Agency Relations