MCI

I tried to cancel my account with the TTI National, IncI had used their long-distance landline service for years, however stopped using the landline for long distance so didn't need itThe customer rep was aggressive and demanded, "why am I stopping service" over and over and told me that after days from canceling, my phone # would be permanently blocked FOREVER and I would NEVER be able to have long-distance service on that line again! I suggested that that sounded illegal, asked to speak with someone whose English was more understandable, and was argued withOnce the supervisor came on, it was more of the sameDo NOT use this company!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On July 5, I opened a complaint with the Revdex.com (ID# [redacted] ) against MCI, Incregarding unfair and inaccurate debt reporting My complaint contended that MCI was reporting a negative charge off account on my credit file with all three major credit bureaus ( [redacted] ) in the amount of $474, account number [redacted] It was my belief that MCI was incorrectly listing this debt and it should be removed immediately from all credit reporting agencies The result of this complaint was a phone call from Dave A [redacted] of MCI Agency Relations Department MrA [redacted] contends the following; • MCI records confirm that account was active between 10/27/and 12/22/• The long distance service were deactivated 7/10/08, the local service was suspended 12/1/and the local service was disconnected 12/23/via MCI non-payment process • Unless [redacted] can provide documentation of another carrier billing him for telephone service at his present address between January and December 2008, MCI considers the $outstanding balance to be valid and therefore the credit reporting on the account since 6/3/to be warrantedPer my phone conversation with MrA***, he indicated that he will mail me the research documentations that he was able to locate, although I appreciate the hard work of MrA [redacted] in researching and mailing me these documents I am afraid that I would not receive them in time to respond in the days allotted me MrA [redacted] did inform me that the invoice for September showed the account at a zero balance, however there was monthly activity accruing on the line after that time After speaking with MrA [redacted] I was able to conduct some research of my own and my findings are as follows: • MCI service was terminated August 17, due to a change of local and long distance carriers, not MCI no-payment process• MCI service was active from 10/27/until 8/17/• There was not a remaining balance on this account after service was terminated, due to change of carrierIn August I received a direct mailing from [redacted] phone service regarding a package for DSL and phone service that was a great deal I called [redacted] and informed them of my intent to switch phone companies [redacted] schedule an install date of August 17, On the date of installation [redacted] had to come to my home and complete the installation My home has one phone line attached to the rear of the home, and on August 17, that line was connected to [redacted] I was informed by [redacted] that I am officially a customer of theirs and my home line will no longer be connected to MCI’s network, and that they will handle the communication with the previous carriers, a policy that remains in effect this day as I spoke to Courtnei J [redacted] in customer care regarding this issue on July 21, MrA [redacted] contends that there were still charges accrued after this date and that MCI service was used in my home I do not understand how that assertion can be true since their line was disconnected It is impossible for one phone port to a home be connected to two different phone services I do agree with MrA [redacted] contention that the account with MCI was at a zero balance in September as that was the last bill that needed to be paid with MCIMrA [redacted] states “Unless [redacted] can provide documentation of another carrier billing him for telephone service at his present address between January and December 2008, MCI considers the $outstanding balance to be valid and therefore the credit reporting on the account since 6/3/to be warranted.” I am attaching the first and last invoices from [redacted] showing the time period that I was with them, which is 8/17/until 5/17/ I contend that the outstanding balance of $is incorrect and the charge off should be removed immediately since the charges in question are from a time period in which I clearly was not with MCI, IncI am requesting that your company takes the following steps: [redacted] immediately delete the charge off tradeline from all Credit Reporting Bureaus Please confirm deletion and send written notice of compliance to either the email or physical address listed above I understand that your company enjoys a good relationship with the Revdex.com and Consumer Finance Protection Bureau and hope that we can resolve this quickly and amicably to our mutual benefit I look forward to your quick response Regards, [redacted] ***

July 21, 2014Dear ** [redacted] :This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI You indicate your bill is approximately $per month, but from January 28, to February 28, you were billed $MCI records indicate your last payment of $covered the January 17, invoice Service for January 17, through February 25, totaled $ The February 17, invoice was $with a $late fee The March 17, invoice was $with a $late feeThis totals $ The April 17, was just a late fee of $for a total of $ A courtesy credit of $was issued, which leaves a balance of $Thank you for allowing MCI the opportunity to address this matter If you have any further questions please contact me at ###-###-####Sincerely,

June 2, [redacted] Reference: Case Number: MCI account [redacted] Dear [redacted] ***, This letter is to confirm the actions taken regarding the complaint filed with the Revdex.comAccording to your complaint, local and long distance service was switched from MCI to [redacted] on October 17, Since then your business has received monthly billing from MCI and [redacted] for the same phone numbersYou are requesting MCI issue an adjustment of the charges MCI billed after the transfer of service to [redacted] and cease any further billing MCI records show phone service for telephone numbers ###-###-#### and ###-###-#### are active on MCI account [redacted] MCI continued to carry local calls up to April 23, for both telephone numbersMCI did not receive a local line loss notification from [redacted] for these numbers at any timeAfter further review, [redacted] did send notification to MCI on October 8, 2013, that MCI was the preselected carrier of interlata, intralata, and international service for telephone numbers ###-###-#### and ###-###-#### As a result, account [redacted] was established On December 9, at your request the long distance account was cancelled and the lines were blockedPlease note this account was not associated with the local billing account [redacted] I spoke to you on May 30, 2014, regarding this complaintI explained while MCI continued to provide local service to the local lines; ###-###-#### and ###-###-####, the MCI charges billed were correctSince the local calls stop on April 23, 2014, I can only surmise [redacted] made a correction to their records and began providing full service to [redacted] at that timeI agreed to issue an adjustment for charges from April 23, to present and deactivate account [redacted] I suggested [redacted] provide a copy of my findings to [redacted] if or when he requests adjustment for monthly fees billed when MCI was providing his business local service If I may be of further assistance, please contact me at ###-###-####, extension *** Sincerely, [redacted] MCI Agency Relations cc: Revdex.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My long distance and local phone carrier is [redacted] I have spoken to [redacted] and they have confirmed that this bill is not legalI have had [redacted] long distance since and have made many long distance calls and NEVER had a bill from anyone other than [redacted] Even MCI admitted in their response that long distance was cancelled with them in I am over years old and feel that I am being taken advantage ofLet me know if I need to retain an attorney to fight thisRegards, [redacted]

February 16, Dear [redacted] :This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI Your complaint indicates MCI billed you after you canceled your long distance service on November 21, 2014.MCI records indicate MCI account [redacted] was canceled on November 21, 2014, per your request You were informed MCI would cancel your account; however, long distance services needed to be switched away or you would lose services or receive higher rates and surcharges You were then transferred to a cancel voice response unitThis recording informs you if you do not notify your local telephone company to change your long distance carrier, you will continue to be billed at your existing plan rates through the end of your current billing cycle and then your direct-dial long distance calls will be billed at MCI’s basic Dial ratesSixty days after your account is canceled, you will be blocked from using the MCI network when calling from your telephone numberThe block will expire days from the date your MCI account is cancelledIf you have not selected a new long distance carrier by that time, you will be charged higher rates and surcharges After that, you press to confirm your authorization to cancel, which you did However, long distance calls continued to route over the MCI network through January 10, MCI blocked the line on January 20, Because your services were not switched away and calls continued to route over the MCI network, the charges billed on the January 11, invoice are valid Thank you for allowing MCI the opportunity to address this matter If you have any further questions please contact me at ###-###-####.Sincerely,Wendy E [redacted] MCI Agency Relations

April 7, Dear [redacted] ***:This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI You indicate MCI billed for some charges on your January invoice that were not billed in December You called in to ask about them You also canceled your account and continued to be billed afterwardsMCI records indicate you contacted MCI Customer Service about your Minimum Usage Fee A Minimum Usage Fee is a fee assessed when your monthly usage falls short of a minimum requirement For example, if your Minimum Usage Fee is $and you bill $in long distance usage, you will be billed $for the Minimum Usage Fee that month, to bring the amount up to $Your December 11, invoice billed $for a partial Minimum Usage Fee Your long distance and local toll usage totaled $ The January 11, invoice billed $in usage and $for the partial Minimum Usage Fee.MCI records indicate you requested to cancel your account on January 19, The representative was attempting to give you the information you would need to get switched away, but you disconnected the call prior to that being completed MCI records indicate local toll calls continued to be billed over the MCI network after January 19, While MCI can cancel your billing account, we do not have the ability to switch you to another long distance carrier When a customer requests to cancel service, we inform the customer they need to contact their local telephone company to switch service away I canceled your MCI account [redacted] and placed a toll block on telephone number ###-###-#### on April 1, 2015, to prevent future calls from being carried over the MCI network This block will only be in effect for days In order to confirm your long distance carrier on your telephone number, please dial ###-###-#### from that telephone number You should receive an automated message stating the name of the company providing your long distance service In order to confirm your local toll carrier, please dial 1-(area code)- [redacted] from that telephone number If these test numbers do not confirm your chosen carrier, please contact your local telephone company directly to have your service switched to your carrier of choice Your local telephone company is responsible for programming your long distance or local toll call carrier of choice You will also want to contact that carrier to ensure they have an active account for you As calls continued to be carried over the MCI network, the charges on this account are valid and accurate No credit is warranted for this account Thank you for allowing MCI the opportunity to address this matter If you have any further questions please contact me at ###-###-####.Sincerely,Wendy EMCI Agency Relations

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However , a detailed explanation was not provided to me and I have no idea if the credits alloted are accurate.. Not to be petty, but I only received one message from Mr.G [redacted] and it was promptly returned, for the record there was never several attempts made to contact me ( as my phone records reflect) In closing, due to there percuilar business practices, I have decided to terminate MCI as my telephone service carrier. Regards, [redacted]

September 26, Dear [redacted] ***:This is in response to complaint number [redacted] you filed with the Revdex.com regarding a dispute with MCI You indicate MCI charged you an additional $for fees you did not warrant or use You state MCI has refused to reverse the charges or send you an invoiceI was unable to find any charges associated with telephone number ###-###-#### or with your name I was also unable to find an alternate telephone number for you I called ###-###-####; the contact number listed on your account, and was told I had the wrong number Please contact me at ###-###-#### for assistance with these charges Please be prepared to provide a bill copy, as well You can fax a bill copy to my attention at ###-###-####.Thank you for allowing MCI the opportunity to address this matter.Sincerely,Wendy EMCI Agency Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] , This letter is in response to the complaint filed with the Revdex.comAccording to ** [redacted] ’s complaint, she was billed for two directory assistance calls which she states were not made from her home numberShe further states she was told by her local telephone carrier these charges were billed in error and not to pay them** [redacted] is requesting MCI remove the charges MCI records show two calls were made to directory assistance-with call completion on March 3, I spoke to ** [redacted] today and she indicated she was billed for the same exact calls by [redacted] ** [redacted] agreed to send me a copy of the bill so that I may research this matter further** [redacted] has my address and contact number to reach me If I may be of further assistance, please contact me at ###-###-####, extension *** Sincerely, [redacted] MCI Agency Relations