McKenzie Electrical Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePLEASE MAIL CHECK TO ME Regards, [redacted]

I am rejecting this response because:? I've since gotten another vehicle since I never heard back from the dealershipI can't be expected to just wait with no contact from them.? There was no contact to even let me know the issue was still on their agenda, I believe an out of sight, out of mindI do believe they should bear the cost of what I lost in the purchase due to being misled on the purchase.? ?

Complaint: [redacted] I am rejecting this response because:I was contacted by dealer, Im sorry but nothing that was said to me would show that the customer service would change and no option as to the damage done to my garage floor from the oil that leaked after I had the oil changed Regards, [redacted]

Sorry for any misunderstandings, I don't recall speaking to anyone personally on this particular issue but I will look into this deal 1st thing in the a.m [redacted] ?

Complaint: [redacted] I am rejecting this response because: I took them the information in May and [redacted] called me to advise me that they do not handle that ( here we are in September) Ive called and been to Ford times and no one could tell me this till now? Not only that [redacted] was rude during our conversationWhen I asked " who do I call?" He said the finance company customer service who did Ford forward the information to? Specific Department I feel thar Ford dropped the ball and now are washing thier hands Regards, [redacted]

WE HAVE NOTIFIED THE CLIENT THAT THEIR REFUND WILL BE COMING FROM THE LENDER AND NOT THE DEALERSHIP, PER RULES AND REGS OF THE LENDERWE WILL FOLLOW UP WITH THE LENDER TO SPEED UP ON THE PROCESS FOR OUR MUTUAL CLIENT

WE ARE PERSONALLY ASSISTING IN THE CLIENT RECEIVING THEIR MONIES

Customer was notified on the process therefore a credit statememt was provided by the Customer on a search for a possibly better deal than what Capital was offering.

Tell us why here... This is *** *** General Manager of the store, Ill make sure 100% the dent gets fixed asap!

WE DID TALK BY EMAIL TWICE SINCE THE INITIAL VISIT, AS WE WERE WAITING FOR A DESIRED VEHICLE AND AGREEABLE PRICE POINT.

I met with the customer as we tried to.make a deal on another vehicle but it was out of his price rangeI did tell him when something cheaper came about that I would reach outThere is no way to control when a trade comes in We have talked twice by email since it was 1st brought to my
attention.

Complaint: ***
I am rejecting this response because:I was contacted by dealer, Im sorry but nothing that was said to me would show that the customer service would change and no option as to the damage done to my garage floor from the oil that leaked after I had the oil changed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePLEASE MAIL CHECK TO ME
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

GREAT NEWS IS THE TITLE CAME IN AND WE SHOULD HAVE A CHECK LATE TODAY. THANK YOU FOR THE PATIENCE

Complaint: ***
I am rejecting this response because: We'll see what the outcome of this siruation is I will wait and see if I receive a call and or my monies
Regards,
*** ***

fyi its all handled *** *** General Manager NW Loop San Antonio Tx 509-direct line 509-fax line www.McCombsFordWest.com ________________________________ From: *** *** Sent: Thursday, April
28, 8:AM To: *** *** Subject: RE: Revdex.com Complaint ID *** He came in yesterday and I took care of him *** *** Used Vehicle AsstSales Director McCombs Ford West 210-509-210-382-mobile *** ________________________________ From: *** *** Sent: Wednesday, April 27, 12:PM To: *** Cc: *** ***; *** *** Subject: FW: Revdex.com Complaint ID *** We have reached out to this customer to resolve the issue *** ***

The situation has been resolved

Complaint: ***
I am rejecting this response because: I received a call from one of the sales representatives 2-weeks later in regards to the mustang,I believe his name was ***, I told him that I found the same car on the lot that was a different color(also did not have the performance package add-on) and that I'd be more than willing to purchase the car for the truecar value and that it should be even better for the company since the Fords "friends and family" incentives are going on and it's not factored into the truecar value price therefore I would imagine they get reimbursed, either way I'm not asking for the additional discount, I'm just asking that they meet the traditional truecar valueHe stated that he would talk to the General Manager and get back to me but never didAs stated previously I will come in and purchase a Ford Mustang 4-cylinder that is currently on the lot for the truecar value price and the trade in value promised or receive the that was promised in the letter and pay the MSRPIf the GM was not spoken too about the conversation I had with ***/the sales representative, then I'm sorry you are hearing this in this forumI have consistently tried to compromise a fair value/trade that was promised and yet I keep getting met by excusesPlease understand that I still want to do business and I don't foresee any reason as to why this can't happen with the terms that we initially agreed upon.Respectfully,
*** ***

Complaint: ***
I am rejecting this response because:
This is not what was we discussedI put down the money to hold the vehicle till I could come in the next day and work numbers so the LES had nothing to do with the hold on the vehcile*** was quick to accept my money down and said we will see you tomorrowNot once did he ask for the LES or say that the vehicle could be sold because I didn't have themHe told me that he would park the vehicle in the back and put the keys in his office so nobody would look at itI am not happy with this response because they are making it look like it was all my faultThe sales manager *** even said it was a miscommunication issueThat it has happened before in the years he has been thereHe told me all he could do is apologize and thats not enough.At this point I feel like they dont care that this happenedFor being recommended there and my first time it was a horrible experienceI went in asking to speak to the GM and was directed to a Manager insteadSo I had to explain again my horrrible experience I had this weekThe manager took me to the sales manger *** so he could talk to meIf I wanted to talk to him I would have went over thereHe told me he was going to call me in the morning but it was noon alreadyI left a message with the GM and never received a call backOver all I do not concur with the businesses response as it is inaccurate
Regards,
*** ***