McMahan & Associates

Please contact the General Sales Manager, [redacted] to discuss your transaction His direct line is [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Called and left voicemailI don't want this case to close until I have actual contact with the General Sales ManagerI have been blown off by this dealership and I anticipate that this will be the same practice for this matterI tired multiple times to get the General Sales Manager's contact information before and was never given an honest answer, or I was given the phone number to [redacted] ***] Regards, [redacted]

Our General Sales Manager reached out to MrB [redacted] extend our apologies and refund the cost of the batteryMr [redacted] was thankful for the call

Mr [redacted] , We apologize for the issues relevant to damaging your vehicle You agreed to have it fixed after we informed you that it was damaged You then took delivery and unfortunately the alternator malfunctioned Sometimes unforeseen issues arise on high mile vehicles and we apologize for any inconvenience this may have caused We were more than happy to unwind the transaction and have refunded the money you spent on the batteryAdditionally, the vehicle is not on our website as described We apologize for the time lost relevant to this transaction and as you are aware there were some issues specific to the loan that were problematic We do not believe that these issues constitutes a payment of $1,and therefore will not be agreeing to the requested resolution Our General Sales Manager will be contacting you to provide a more comprehensive explanationRegards, [redacted] | GENERAL MANAGER, VP | Pacific Honda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please have Pacific Honda provide proof that the [redacted] vehicle I traded in was properly released from my name after the trade in in 2011, and prior to when the new owner, who purchased the truck from Pacific Honda received a parking ticket that just destroyed my credit and caused me to pay $out of my pocketIf this paperwork had in fact been submitted by Pacific Honda, there is no way that a year later the new owner could get a ticket that would be placed in my nameAgain, I feel at this point it is Pacific Honda's responsibility to 1) Fix this issue with the DMV and notify them the vehicle was received as a trade in 2) Pay the fines I just received as a result of their falure to properly release me from ownership3) Contact [redacted] , [redacted] , and [redacted] and get this removed from my credit4) Contact the City of San Diego and have this ticket transferred and released from my name since I had traded in the vehicle over a year before this ticket was issued to the new ownerTimeline review: - Truck traded in for a [redacted] at Pacific HondaJuly - I moved to [redacted] November - New owner of truck got a parking ticket- I was notifed, in [redacted] , of a parking ticket that had been unpaid since November on a truck I had traded in years ago, and over a year before ticket receivedLost points on a nearly credit score, and had to pay $out of pocket Regards, [redacted]

As stated prior, please contatc our GSM, [redacted] at [redacted] . Based on the information below, we believe that our transaction has been completed. [redacted] September 18th, 2015 9:33 a.m. [redacted] ***; Please find authorization for the final payment of $250.00. Receipt is requested once this transaction is completed. This receipt can be sent by replying to this email thread. Thank you, [redacted] v

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWhen the company sent out people to "bang out" the dents when they removed the panels, I could see the dents had not just damaged the outer panelLooked like it also had made dents in the "not sure the correct term" but the frame ,I asked the gentlemen that was "banging out the dents" and they assured me that would have no effect on the unit .Replacing the panels only fixes the appearance! When it is apparent I was sold a damaged unit when it was agreed upon a new unit.From the beginning I was unhappy and unsure what to do, I made several attempts to contact the owner that sold me the unit I sent pictures of the damages and got no response even after leaving messages I still to this day have not heard from the owner that sold it to me , When finally I got a hold of someone only offer was to bang out the dents.This is not acceptable I am paying for a new unit and that is what I want , I have no idea how those dents was made and I fear about the damage I can't see I have paid in full 5,but I also do have remaining balance but was told by the owner I could pay it off with my taxes next year Regards, [redacted]

We have responded to the clientWe did what we said we would doThere are replacement panels on the way for the unitThe client does still owe on her bill, and has not made any attempt to payWe made concessions to assist her as much as we can

Dear Mr. [redacted] ,Please contact our Service Director, [redacted] at [redacted] . We are receiving over 1000 calls a day since the early July consumer notification. We apologize for the inconvenience.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have not received a refund for the battery I purchasedThe car was absolutely on their website at the time of this complaint being submittedIt has since been taken offI guess I should have taken a pictureI understand that things do go wrong but Pacific Honda has done nothing to rectify the situationThey have not called me, they have not apologized, and they have not refunded me my money.] Regards, [redacted]

We are currently attempting to resolve this issue Our Client is conversing with our General Sales Manager to reach a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their admitting they installed a damaged unit ,the agreement was for a brand new unit ,they are admitting to knowingly installing a damaged unit without my consent or knowledge that the unit was damaged. They are admitting to damaging it by taking it over a wall? I don't have a wall in my back yard but, I do have a tall fence that was locked, and it was locked because I was not home because, they wasn't suppose to install the unit till the next dayI was not home and instead of waiting for me or just skipping me they took it over my locked tall fence dropping it? And after they noticed that it was damaged installed it anyway! They installed the damaged unit without asking me if I minded that the unit was damagedI had no choice or say in the matter, if I Had I would not have accepted it! I paid for a New unit not a Damaged one . And it may have a warranty but the warranty covers parts not the cost to have someone install or the cost to have someone tell me whats wrong with it if something stops working.Which if its something internal could take a while to show up
Regards,
*** ***

The customer was given a new unitit is guaranteed with a warranty that was mailed to her residenceThe unit was damaged only on the outside either in shipping or in the process of installing it because the only way it was able to get set, is to take the entire thing over a wall to get to the desired location for final placementThe employees checked the internal parts of the unit when they were " banging out the exterior dents"The damage is cosmeticWe have ordered the new pieces to make this right for our customer

Please contact the General Sales Manager, [redacted] to discuss your transaction.  His direct line is [redacted].  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Called and left voicemail. I don't want this case to close until I have actual contact with the General Sales Manager. I have been blown off by this dealership and I anticipate that this will be the same practice for this matter. I tired multiple times to get the General Sales Manager's contact information before and was never given an honest answer, or I was given the phone number to [redacted]. ]
Regards,
[redacted]

Mr. [redacted],Please review the timeline of events below as corroborated by [redacted], California DMV, and your transaction documents:Transaction date (Final): March 20, 2010Trade Wholesale transaction date (Final): April 8, 2010Trade passes emission test: April 17, 2010Odometer reading reported to DMV: May 2, 2010 Title Issued to New Dealer (Not Pacific Honda) and Updated with DMV : July 23, 2010New Owner Reported/Loan or lien reported: August 9, 2010Registration updated: February 7, 2011 In order for this aforementioned documentation to be completed, all relevant documents would have to have been completed by Pacific Honda.  We are happy to assist you with the provision of any documents that do not violate Consumer Privacy Laws.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If these details are true, please contact the City Of San Diego and provide your documentation so they can reassign or delete the parking ticket and fix my credit. The ticket was issued in Nov 2012- so if you have all of the documentation and can prove it would be impossible for me to get a ticket on this vehicle after you took possession in 2010. 
Regards,
[redacted]

Mr. [redacted], We apologize for the issues relevant to damaging your vehicle.  You agreed to have it fixed after we informed you that it was damaged.  You then took delivery and unfortunately the alternator malfunctioned.  Sometimes unforeseen issues arise on high mile vehicles and...

we apologize for any inconvenience this may have caused.  We were more than happy to unwind the transaction and have refunded the money you spent on the battery. Additionally, the vehicle is not on our website as described.  We apologize for the time lost relevant to this transaction and as you are aware there were some issues specific to the loan that were problematic.  We do not believe that these issues constitutes a payment of $1,800.00 and therefore will not be agreeing to the requested resolution.  Our General Sales Manager will be contacting you to provide a more comprehensive explanation. Regards,[redacted]
[redacted] | GENERAL MANAGER, VP | Pacific Honda

As stated prior, please contatc our GSM, [redacted] at [redacted].  Based on the information below, we believe that our transaction has been completed. 
[redacted]
 
September 18th,
2015
9:33 a.m.
 
[redacted];
Please find authorization for the  final
payment of $250.00.
Receipt is requested once this transaction is
completed. This receipt can be sent by replying to this email thread.
 
Thank you,
[redacted]
v

I filed a complaint against Pacific Honda, 4760 Convoy Street on 5/11/2015.  My issue was resolved 5/13/2015.  I was refunded the money requested.  I have no further issues and would like to close this file.[redacted]