MDI Marketing

This customer signed up for the year worth of services and received a discounted first time service as a resultShe then for months kept putting off service saying next month and next month and we obliged until it had gone on for months or soAt this point it doesn't make sense to have ongoing service if you don't keep to some sort of schedule and we told her we need to continue forward with serviceShe said she wanted to cancel and didn't want to continue for financial reasons I believe, at which point we let her know that she had received her first service at a discountTypically if someone cancels they must pay a cancel fee and payback that discount, but the office manager told her she would waive the cancel fee ans she would only owe the difference for her first service since she was not completing the year anymoreThat is all we charged her, was that difference, and kindly waived the additional cancel feesThanks,Jon Green Home Pest Control, Inc[redacted] ***Mesa, AZ 85204O PESTF 7396***@greenhomepest.comwww.greenhomepest.com

We actually did exactly as she asked and gave her a full credit to her account and voided her cancellation fee and past due balance on 11/18/

This customer signed up for the year worth of services and received a discounted first time service as a result. She then for months kept putting off service saying next month and next month and we obliged until it had gone on for 3 months or so. At this point it doesn't make sense to have ongoing...

service if you don't keep to some sort of schedule and we told her we need to continue forward with service. She said she wanted to cancel and didn't want to continue for financial reasons I believe, at which point we let her know that she had received her first service at a discount. Typically if someone cancels they must pay a cancel fee and payback that discount, but the office manager told her she would waive the cancel fee ans she would only owe the difference for her first service since she was not completing the year anymore. That is all we charged her, was that difference, and kindly waived the additional cancel fees. Thanks,Jon Green Home Pest Control, Inc.[redacted] [redacted]Mesa, AZ 85204O 480 525 PESTF 480 659 7396[redacted]@greenhomepest.comwww.greenhomepest.com