Meall Income Tax

I have been in contact with this customer and we discussed his issue in length.? We both agree that another one and possibly two other parties should be responsible for his issue and we are awaiting their response before proceeding.?

Complaint: [redacted] I am rejecting this response because:I am ok with prudent time for further investigation however all responses should now be through this forum so this process is not bypassedI already provided each level of management and opportunity to resolve this matter at their own level and that has failed to occurThank you Regards, [redacted] ***

We agree with Mr [redacted] request that all further communication go through the Revdex.com

Complaint: [redacted] I am rejecting this response because: CarX admitted they could have done a better job finding the original problem and spokesman was upset thery lost added revinue thery could have obtained, ? had they done a better job of diagnosing and resolving the problem.? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: CarX admitted they could have done a better job finding the original problem and spokesman was upset thery lost added revinue thery could have obtained, had they done a better job of diagnosing and resolving the problem Regards, [redacted]

After further investigation, Car-X and [redacted] have determined that someone cranked the vehicle without the crank pulley installed causing internal damage Car-X is not accepting fault for this damage but as you know, Car-X is a Texas approved AAA auto repair center and we maintain an A+ rating with the Revdex.com In the interest of customer service, we will agree to remove the cylinder heads and inspect the damage to verify and if the damage was caused by cranking the engine while the timing was off, we will repair the condition as needed This will be done with the understanding that any other conditions that may exist unrelated to the timing will not be included with the repair

Car-X made contact with this customer, apologized for the behavior of the employees and informed them that the employees involved were reprimanded, and counseled on how to handle a customer that is not satisfied with our serviceWe then scheduled the customer to bring their car to a different facility and we identified the problem with the vehicle We attempted to repair it at no charge to the customer but the customer refused and wanted us to fix it and refund money that was spent on a separate problem, which was not what was requested in their initial complaint We then offered the customer their money back, which is what they initially requested, and that was not finalized either due to the customer wanting to speak with an attorney Car-X has made the effort to give this customer what they requested in their complaint and the customer is unwilling to proceed at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the vehicle is returned to the same condition as received by CAR-XThe heads installed on this car are freshly refinished with very little mileage and use on them and were professionally done, installed and running without any issues when CAR-X received the vehicle for warranty workI honestly and not concerned on who admits what, but only that the end result that the issue is corrected to the original condition.I agree that CAR-X is to transport the vehicle to their repair facility and perform repairs to the engine that was caused by the timing being incorrect with the engine crankedI agree to hold CAR-X to this repair only and do not expect or request any further work, unless further damage is caused by CAR-X personnelI will mention that I felt somewhat let down by the entire process and hope in the future that CAR-X can remove themselves from the business practices I experienced with them.I am requesting a detailed description of the repairs to be made to document the engine to include the components replaced, and further request that if ANY issues arise, however minor in nature, that I be contacted to be made aware before any troubleshooting, work or transportation of the vehicle is done
Regards,
*** ***

Complaint: ***
I am rejecting this response
because: CarX admitted they could have done a better job finding the original problem and spokesman was upset thery lost added revinue thery could have obtained, had they done a better job of diagnosing and resolving the problem.
Regards,
*** ***

We are currently investigating the customer's claims and will be contacting him directly with our decision

Complaint: ***
I am rejecting this response because: I am requesting to reopen this complaint file (#***) and "reject" the businesses last statementThis complaint closed while awaiting a response from the business as promised on their last statement on Jan The business did not respond to me personally or through Revdex.com as requestedThis complaint remains unresolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am requesting to reopen this complaint file (#***) and "reject" the businesses last statementThis complaint closed while awaiting a response from the business as promised on their last statement on Jan The business did not respond to me personally or through Revdex.com as requestedThis complaint remains unresolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am ok with prudent time for further investigation however all responses should now be through this forum so this process is not
bypassedI already provided each level of management and opportunity to resolve this matter at their own level and that has failed to occur. Thank you
Regards,
*** ***

Car-X made contact with this customer, apologized for the behavior of the employees and informed them that the employees involved were reprimanded, and counseled on how to handle a customer that is not satisfied with our serviceWe then scheduled the customer to bring their car to a different
facility and we identified the problem with the vehicle. We attempted to repair it at no charge to the customer but the customer refused and wanted us to fix it and refund money that was spent on a separate problem, which was not what was requested in their initial complaint. We then offered the customer their money back, which is what they initially requested, and that was not finalized either due to the customer wanting to speak with an attorney. Car-X has made the effort to give this customer what they requested in their complaint and the customer is unwilling to proceed at this time

We are currently investigating the customer's claims and will be contacting him directly with our decision

We have been in contact with this customer and will be reinspecting the vehicle at 10AM Saturday morning

We agree with Mr*** request that all further communication go through the Revdex.com.

After further investigation, Car-X and *** *** have determined that someone cranked the vehicle without the crank pulley installed causing internal damage. Car-X is not accepting fault for this damage but as you know, Car-X is a Texas approved AAA auto repair center and we maintain an A+ rating with the Revdex.com. In the interest of customer service, we will agree to remove the cylinder heads and inspect the damage to verify and if the damage was caused by cranking the engine while the timing was off, we will repair the condition as needed. This will be done with the understanding that any other conditions that may exist unrelated to the timing will not be included with the repair

I have been in contact with this customer and we discussed his issue in length. We both agree that another one and possibly two other parties should be responsible for his issue and we are awaiting their response before proceeding.