our only rebuttal is that we have policies and procedures to follow, and our notes and.investigation conclude that we followed them according to my original answer
I have repeatedly explained my situation and the Supervisor was extremely rude. I've asked the company that sent bill to this collections that I will not deal with them because they were so rude. Now they are suing us if I didn't have the money to pay the bill what makes them think I can pay the court costs.
THIS ACCOUNT WAS REFERRED TO MED-1 ON 11/01/13. Our initial demand letter with all of the required language was mailed on 11/04/13 and was not returned. We have requested from the original creditor a copy of the bill and a signed consent. We have marked the account on our system as disputed,...
which will be reported to the credit bureau as such when our next file is sent. If the original creditor is unable to pull the requested information, we will delete from the complainants credit report.
This company is completely unprofessional. I asked OVER 7 documented times for a bill and NEVER received the information that was asked for. The only way I knew the amount of a bill that I had paid on was when I received a summons for small claims, AFTER I had paid on an account for over a year. They refuse to return phone calls, and every single time I was placed on hold, it was for over 20 minutes. They are the billing company for [redacted] in [redacted], IN. Because of this, I will no longer go to that hospital, and go to another, even though the drive is farther.
I was paying 150 towards my med bills through this company. A few weeks ago I asked the payments be lowered to 50 due to personal reasons. Against my wishes the company still pulled out 150 for the last 3 weeks and I called every time to tell them only 50 and to stop the transaction. I refuse to pay this company now due to my experience and other people should be careful with Med 1.
We have reviewed this account, and as soon as we returned the account to the original creditor, it was placed on the monthly file to be deleted from his credit. We have since manually deleted this from his credit.
0in 0pt">
Thank you
Francis R. [redacted]
Senior Attorney
RevOne Companies
517 US Highway 31 N.
Greenwood, IN 46142
Office: 317-883-5600
Fax: 888-323-0803
Direct: 317-883-[redacted]Francis.[redacted]@med1solutions.com
Since the complainant was outside the 30 day validation period, we asked her to send the request in writing. To date, we have not received this. This complaint will suffice as a written request, so we will send Ms. [redacted] the requested information today.Thank you?
B
11px; LINE-HEIGHT: 1em">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the
response would not resolve my complaint. For your reference,
details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
We have forwarded this complaint to the original creditor and are awaiting word on this. We have marked the account as hold and to not report to the credit bureaus.thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
we have contacted our client to verify the balances. We have marked the accounts as disputed with the credit bureaus. Our client is showing the balances as due. We are mailing copies of the bills as well as the consent form signed by the complainant.
We have listened to the call recordings,
1st call - [redacted] asked the patient to verify his address and he stated it was [redacted], IN...
47232. He never said anything on the first call about a PO Box.
Patient called stating he keeps getting calls from us about a debt that he knows nothing about. [redacted] provided him the client, DOS and account balance. Patient stated he was not sure who the bill was for and said he has paid everything for [redacted] through their health savings account. Patient asked about the account and stated he was going to give [redacted] a call to discuss the bill because he believed this bill was already paid to [redacted]. [redacted] provided him the other DOS of July 16 that have been paid but this account was not paid. Patient said he will call [redacted] because this bill has been paid and they need to remove this account from our office. [redacted] updated the demos, obtained the email address, cited the consents for email and cell phone which he agreed to. [redacted] did tell him she would put a hold on this account until he called the client and then give us a call back with his discussion.
2nd call – [redacted] asked the patient to verify his address again and he stated is was [redacted], IN 47232. He never said anything on the second call about a PO Box.
[redacted] advised after doing a balance confirmation no funds had applied to this specific account.
He requested “a bill” but he’s more referring to I/S. [redacted] simply stated she could have a balance due letter with DOS & client sent to him. He was more willing to do demos on this call. ** said would review his HSA history. [redacted] indicated would do another balance check & send the letter. The letter went out
Since we did not receive a response, we filed suit, and requested from the court attorney fees per the consent the patient signed.
Despite the fact we have done nothing wrong, we will waive the attorney fees.
We have been in contact with the original creditor. The original creditor now shows the account paid. We have updated our system and closed the account. This has not been reported to the credit bureaus. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a completely different answer than the business told me. Either the statement that they gave to me was untrue, or the one they have given to you is false. They informed me on 3 different occasions that they had emailed me receipts and they had no idea why I wasn't receiving them. They offered me no other solutions and basically told me that it wasn't their problem that I didn't get a receipt nor did they care. Once I filed this complaint I promptly received an emailed copy of my receipt from a director. I had previously asked them to scan a copy and email it to me and they informed me that it was not possible, which clearly was not true. The company lied to me on several occasions because they were either uninterested or too lazy to simply provide me with written proof of payment, which I needed by a specific date for financial reasons.
I have the receipt now, so you can close my complaint. However, I do not find the response that they submitted satisfactory due to the false information that was given.
Thank you for looking into this matter.
Regards,
[redacted]
Ms. [redacted] does in fact have a judgment against her. The phone calls, however, are for a new account referred by my client. We have since marked the new account as do not call.
This has been removed from his credit, and he will be receiving a letter. As stated before we did not have access to the client system and had asked the client for verification. This account was referred to our office in 2013.
Please see attached.Francis [redacted]Senior Attorney08/15/15 10:18am 2 minutes 40sec’s: KKC took inbound call, told him from Med-1 Solutions, LLC,...
triedto verify his DOB, stated MM, stated recorded line. Told him clients nameand the balance in full. Told him DOS. He wanted to know what thedifference was with paying them and paying us. He said he would just paythe client. He said we are on the block list from calling him. Callwas ended. 08/15/15 10:19am, 20 sec’s: SCS took inbound call, no one on the line There was only one outbound callmade and 3 inbound calls. 08/15/15 10:18am 2 minutes 40sec’s: KKC took inbound call, told him from Med-1 Solutions, LLC, triedto verify his DOB, stated MM, stated recorded line. Told him clients nameand the balance in full. Told him DOS. He wanted to know what thedifference was with paying them and paying us. He said he would just paythe client. He said we are on the block list from calling him. Callwas ended. 08/15/15 10:19am, 20 sec’s: SCS took inbound call, no one on the line There was only one outbound callmade and 3 inbound calls.
Med-1 stated to the Revdex.com and to me that nothing was owed on a charge for services at [redacted] hospital for my daughter. However, I just received a receipt from Med-1 where they are still stating that I owe $35. It seemed they have made two account numbers for the one charge of $35. The account numbers are [redacted] and [redacted]. Med-1 is saying they received $42.00 and I owe nothing on account number [redacted], which is correct. However, they sent a second receipt where they are saying I still owe $35 on account [redacted], which is incorrect. I don't know why they made two account numbers for the same charge!! This is very frustrating and I don't want my credit rating affected by their poor system.!
I would like a letter from Med-1 stating that I owe $0 amount on both of the accounts mentioned above. Thank you Revdex.com for being so helpful in addressing this issue!
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The letter that was claimed to be mailed to me was not. It was likely mailed to the actual debtor. In an effort to collect money, an individual with a similar name was selected. The Social Security number will not match, nor will the signature on the agreement to pay. These are both easily verified.He original owner of the debt has told me that Med-1 has access to the billing records, so "contacting the owner" is incorrect. If Med-1 does not have the necessary information to collect the debt, and cannot validate the debt in a timely manner, they must cancel the debt. Regards,[redacted]
In my soon to be small claims trial court experience.
[redacted] does not mail invoices stating the amount to be paid for the services done at the Hospital. Patients wait for their invoice to pay, after Insurance is paid. This does not happen. [redacted] only mails out statements of the services rendered by the Hospital. The statements shows the amount to be paid as -0-. Then when payment is not received, the claim is sent to Med-1 Solutions LLC to collect payment. They file for small claims court. Most people do not even know that there is a claim to be paid. When they show up in small claims court, then Med-1 Solutions applies attorney and court fees to the claim. In my case [redacted], change the town and zip on the address and I never received any statements but they did have my current copy of my drivers license in their computer and could of corrected it. Med-1 Solutions could not contact me with the wrong information given by [redacted] to collect. Med-1 Solutions sent a copy of the Small Claims Court Summons to a place I never worked or know anyone there. They mailed the copy of the Summons and Envelope to me. This has affected my Credit Rating because of [redacted] procedures of not double checking their information and not mailing invoices to patients with the amount that is owed.
our only rebuttal is that we have policies and procedures to follow, and our notes and.investigation conclude that we followed them according to my original answer
I have repeatedly explained my situation and the Supervisor was extremely rude. I've asked the company that sent bill to this collections that I will not deal with them because they were so rude. Now they are suing us if I didn't have the money to pay the bill what makes them think I can pay the court costs.
THIS ACCOUNT WAS REFERRED TO MED-1 ON 11/01/13. Our initial demand letter with all of the required language was mailed on 11/04/13 and was not returned. We have requested from the original creditor a copy of the bill and a signed consent. We have marked the account on our system as disputed,...
which will be reported to the credit bureau as such when our next file is sent. If the original creditor is unable to pull the requested information, we will delete from the complainants credit report.
This company is completely unprofessional. I asked OVER 7 documented times for a bill and NEVER received the information that was asked for. The only way I knew the amount of a bill that I had paid on was when I received a summons for small claims, AFTER I had paid on an account for over a year. They refuse to return phone calls, and every single time I was placed on hold, it was for over 20 minutes. They are the billing company for [redacted] in [redacted], IN. Because of this, I will no longer go to that hospital, and go to another, even though the drive is farther.
I was paying 150 towards my med bills through this company. A few weeks ago I asked the payments be lowered to 50 due to personal reasons. Against my wishes the company still pulled out 150 for the last 3 weeks and I called every time to tell them only 50 and to stop the transaction. I refuse to pay this company now due to my experience and other people should be careful with Med 1.
We have reviewed this account, and as soon as we returned the account to the original creditor, it was placed on the monthly file to be deleted from his credit. We have since manually deleted this from his credit.
0in 0pt">
Thank you
Francis R. [redacted]
Senior Attorney
RevOne Companies
517 US Highway 31 N.
Greenwood, IN 46142
Office: 317-883-5600
Fax: 888-323-0803
Direct: 317-883-[redacted]Francis.[redacted]@med1solutions.com
Since the complainant was outside the 30 day validation period, we asked her to send the request in writing. To date, we have not received this. This complaint will suffice as a written request, so we will send Ms. [redacted] the requested information today.Thank you?
B
11px; LINE-HEIGHT: 1em">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the
response would not resolve my complaint. For your reference,
details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]
We have forwarded this complaint to the original creditor and are awaiting word on this. We have marked the account as hold and to not report to the credit bureaus.thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
we have contacted our client to verify the balances. We have marked the accounts as disputed with the credit bureaus. Our client is showing the balances as due. We are mailing copies of the bills as well as the consent form signed by the complainant.
thank...
you
We have listened to the call recordings,
1st call - [redacted] asked the patient to verify his address and he stated it was [redacted], IN...
47232. He never said anything on the first call about a PO Box.
Patient called stating he keeps getting calls from us about a debt that he knows nothing about. [redacted] provided him the client, DOS and account balance. Patient stated he was not sure who the bill was for and said he has paid everything for [redacted] through their health savings account. Patient asked about the account and stated he was going to give [redacted] a call to discuss the bill because he believed this bill was already paid to [redacted]. [redacted] provided him the other DOS of July 16 that have been paid but this account was not paid. Patient said he will call [redacted] because this bill has been paid and they need to remove this account from our office. [redacted] updated the demos, obtained the email address, cited the consents for email and cell phone which he agreed to. [redacted] did tell him she would put a hold on this account until he called the client and then give us a call back with his discussion.
2nd call – [redacted] asked the patient to verify his address again and he stated is was [redacted], IN 47232. He never said anything on the second call about a PO Box.
[redacted] advised after doing a balance confirmation no funds had applied to this specific account.
He requested “a bill” but he’s more referring to I/S. [redacted] simply stated she could have a balance due letter with DOS & client sent to him. He was more willing to do demos on this call. ** said would review his HSA history. [redacted] indicated would do another balance check & send the letter. The letter went out
Since we did not receive a response, we filed suit, and requested from the court attorney fees per the consent the patient signed.
Despite the fact we have done nothing wrong, we will waive the attorney fees.
We have been in contact with the original creditor. The original creditor now shows the account paid. We have updated our system and closed the account. This has not been reported to the credit bureaus. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a completely different answer than the business told me. Either the statement that they gave to me was untrue, or the one they have given to you is false. They informed me on 3 different occasions that they had emailed me receipts and they had no idea why I wasn't receiving them. They offered me no other solutions and basically told me that it wasn't their problem that I didn't get a receipt nor did they care. Once I filed this complaint I promptly received an emailed copy of my receipt from a director. I had previously asked them to scan a copy and email it to me and they informed me that it was not possible, which clearly was not true. The company lied to me on several occasions because they were either uninterested or too lazy to simply provide me with written proof of payment, which I needed by a specific date for financial reasons.
I have the receipt now, so you can close my complaint. However, I do not find the response that they submitted satisfactory due to the false information that was given.
Thank you for looking into this matter.
Regards,
[redacted]
Ms. [redacted] does in fact have a judgment against her. The phone calls, however, are for a new account referred by my client. We have since marked the new account as do not call.
This has been removed from his credit, and he will be receiving a letter. As stated before we did not have access to the client system and had asked the client for verification. This account was referred to our office in 2013.
Please see attached.Francis [redacted]Senior Attorney08/15/15 10:18am 2 minutes 40sec’s: KKC took inbound call, told him from Med-1 Solutions, LLC,...
triedto verify his DOB, stated MM, stated recorded line. Told him clients nameand the balance in full. Told him DOS. He wanted to know what thedifference was with paying them and paying us. He said he would just paythe client. He said we are on the block list from calling him. Callwas ended. 08/15/15 10:19am, 20 sec’s: SCS took inbound call, no one on the line There was only one outbound callmade and 3 inbound calls. 08/15/15 10:18am 2 minutes 40sec’s: KKC took inbound call, told him from Med-1 Solutions, LLC, triedto verify his DOB, stated MM, stated recorded line. Told him clients nameand the balance in full. Told him DOS. He wanted to know what thedifference was with paying them and paying us. He said he would just paythe client. He said we are on the block list from calling him. Callwas ended. 08/15/15 10:19am, 20 sec’s: SCS took inbound call, no one on the line There was only one outbound callmade and 3 inbound calls.
Med-1 stated to the Revdex.com and to me that nothing was owed on a charge for services at [redacted] hospital for my daughter. However, I just received a receipt from Med-1 where they are still stating that I owe $35. It seemed they have made two account numbers for the one charge of $35. The account numbers are [redacted] and [redacted]. Med-1 is saying they received $42.00 and I owe nothing on account number [redacted], which is correct. However, they sent a second receipt where they are saying I still owe $35 on account [redacted], which is incorrect. I don't know why they made two account numbers for the same charge!! This is very frustrating and I don't want my credit rating affected by their poor system.!
I would like a letter from Med-1 stating that I owe $0 amount on both of the accounts mentioned above. Thank you Revdex.com for being so helpful in addressing this issue!
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The letter that was claimed to be mailed to me was not. It was likely mailed to the actual debtor. In an effort to collect money, an individual with a similar name was selected. The Social Security number will not match, nor will the signature on the agreement to pay. These are both easily verified.He original owner of the debt has told me that Med-1 has access to the billing records, so "contacting the owner" is incorrect. If Med-1 does not have the necessary information to collect the debt, and cannot validate the debt in a timely manner, they must cancel the debt. Regards,[redacted]
In my soon to be small claims trial court experience.
[redacted] does not mail invoices stating the amount to be paid for the services done at the Hospital. Patients wait for their invoice to pay, after Insurance is paid. This does not happen. [redacted] only mails out statements of the services rendered by the Hospital. The statements shows the amount to be paid as -0-. Then when payment is not received, the claim is sent to Med-1 Solutions LLC to collect payment. They file for small claims court. Most people do not even know that there is a claim to be paid. When they show up in small claims court, then Med-1 Solutions applies attorney and court fees to the claim. In my case [redacted], change the town and zip on the address and I never received any statements but they did have my current copy of my drivers license in their computer and could of corrected it. Med-1 Solutions could not contact me with the wrong information given by [redacted] to collect. Med-1 Solutions sent a copy of the Small Claims Court Summons to a place I never worked or know anyone there. They mailed the copy of the Summons and Envelope to me. This has affected my Credit Rating because of [redacted] procedures of not double checking their information and not mailing invoices to patients with the amount that is owed.