My wife and I shopped 3-different pool companies before buying Our experience varied from company to company We learned that most of them were not very good at building our dream There were two things that drove us to choose Medallion Pools The first was the attention they showed us in the initial stages The second was their ability to deliver the exact pool we wanted They were very professional offering a high level of quality They brought in a team of stone mason's that were excellent in their trade Overall, we are very satisfied with the final product Thank you Wayne, Dave, Russel, Taylor and the rest of the staff at Medallion Pools You all did an excellent job! We will definitely recommend you to friends and family
We spent over $7,with Medallion and if I had to do it all over again I would go with someone else They do a great job in the initial response and initial work but once completed and issues arise they are very weak in following up For example, we bought a $pool pump which stopped working After three weeks of call and finally going to the office I could still not get someone out to repair it I finally had them take it out and went with Leslie's who has much better customer service.\r\nWe also had them strip and stain our patio After months fading in various spots started happening and when I called they sent me an email stating it's not part of the warranty and to "Have a nice day."\r\nAgain, take a hard look around before you go with this company.\r\n
Tremendous experience with Medallion Pools We like them so much, we kept doing more business with them Wayne was one of several companies to quote our pool remodel It was a big job that involved demolishing faux rock accents/waterfalls and replacing with real rock...including rebuilding two rock waterfalls on our pool They also resurfaced our pool and spa The owner, Wayne, came out and gave us a quote and they were able to get us started shortly after we decided to move forward with them Communication was great throughout and the crew did quality work, cleaned up and remodeled the pool as promised
We were so pleased with their work that we hired them to build our outdoor kitchen and arbor Wayne worked through the design with us with software that helped us arrive on layout, furniture, fireplace , concrete and design of the arbor that complied with the stringent city code The drawings helped make the process easy with our HOA and the city
Throughout the pool and outdoor living area build, we made several adjustments to the layout, which they easily handled We now have an amazing pool area that we use as much as we possibly can We liked the people and communication so much that we hired them for our pool maintenance
Can't recommend Medallion enough
We had a great experience with Medallion PoolsWayne, Dave and their team did an outstanding job from start to finishWe were kept in the loop throughout the entire projectThey were very attentive to any questions or concerns we had and would respond to us within minutesIf there was anything during the build that needed their attention, they would promptly make a trip out to our house to handle the issueOur pool & slide turned out exactly as we wanted and we absolutely love itWe would highly recommend Medallion Pools to anyone looking to build a pool!
After a year and several pool quotes and sit downs we decided to go with Medallion They never pressured us to make a decision, sat down with us several times and never complained when we changed our whole pool designThrough out the whole process they always kept great communication answered questions in timely mannerPool is complete and we love it We would highly recommend Medallion pool frisco
The best experience and top notch customer service!! I shopped around before choosing Medallion Pools they gave me great suggestions and help me build my pool exactly the way I wanted it!! The process went very smoothly with Wayne and his team (Russell & Dave) there every step of the way and was always very prompt on answering on any questions I had and also very fast to fix or correct any issues if there were any!! The best thing I liked about Medallion Pool is their prompt response and the owners direct involvement of the project!! They will answer quickly and will come out fast to correct any issues or concerns that you may have!! I would definitely recommend Medallion Pools there is not need to shop around!!
Medallion Pools did a great job with my swimming pool,From the very beginning they were great to work withThey communicated with me daily to the status of our pool,very professional,thank you so much
I was very impressed by Medallion pools team They did great work on my pool and also maintaining it
They communicated and informed of all status and work details
I would recommend highly
Medallion pool did a phenomenal job on our poolIt turned out beautiful! Our yard is small and Russell designed a beautiful pool to fit our needs and wants! They made it so easy! Once construction began, the owner kept us updated throughout the entire processAny issues that came up were quickly addressed and remedied! This is the pool company you want to build your pool! Great service from beginning to end! We cannot wait to enjoy our pool for years to come!
Being a first-time Pool owner and building my first pool with medallion pools, was a very smooth process, they helped with the design of the pool answered all of our questions and concerns about construction and layoutThe best thing I like about working with them is they do it they sayThey showed up on time every time which in the construction world is nearly unheard ofThey also explained in daily email updates, what the next steps of the next construction phase would be and what to expect
They had the pool up and running within their time guarantee that they quote for new construction buildOur neighbors down the street started a new pool build with a different pool company and it is still not completed which was six months ago! I highly recommend medallion pools*** and his staff are great and most importantly they follow through with everything they said they would do!
My Wife and I couldn't be happier with Medallion PoolsWe have built our last swimming pools with themTheir process of building a pool is focused on good communication and serviceMy wife loves their daily updates on when workers will be in the yard and what work will be doneI like the fact that THEY handle the watering of the gunite and brushed the pool for several weeks after the new plaster was installedThe first days the pool is serviced by them and then I get a complete ready to go pool handed off to meOur first pool company didn't do anything like thatWe have had zero issues over the last years, and I have recommended Medallion Pools to over peopleWe are extremely satisfied and would recommend them to anybody
I had several pool companies quote my remodel job and ultimately felt Medallion was the best choice The entire process went very well and I'm happy with my decision Medallion's team keeps constant communication of pool progress and upcoming tasks All members are involved with the customer and very accessible The finished product looks great! Thanks again
Technician created service problem, company will not stand behind the work
We used Medallion to build our pool, which turned out amazingThe issue has arose with the weekly service of the pool in the past year since it was built
When the pool was built, we were told very firmly that if we chose to balance chemistry or if we use another company to balance it, Medallion would not be responsible for issues that arise from improper mgmt of chems, specifically the issue of scale in the poolAs a result, we decided it best to hire Medallion to do the weekly serviceOur first two technicians did a great job and we had many months of no issuesSince then, they have assigned a new technician and since then, the service has gone down hillA couple of weeks ago, I noticed some white stuff in the pool (flakes) and immediately brought it to their attentionOn the next visit, they determine there is some scale starting to formAt that time, I asked them to send our old technician as he
We found Medallion Pools by asking for recommendations on our neighborhood FB pageAfter consulting with a couple other pool companies we felt the most comfortable with *** and his teamThe YouTube videos explaining the process also helped me understand the process and helped with my choiceCommunication was very important to us and *** and his team did a great job of thatNot only did they keep us informed throughout the whole process they would also no matter what address our questions and concerns in real timeI would highly recommend *** and his team to build the pool of your dreams and will send referrals their way!!
We spent over $7,with Medallion and if I had to do it all over again I would go with someone else They do a great job in the initial response and initial work but once completed and issues arise they are very weak in following up For example, we bought a $pool pump which stopped working After three weeks of call and finally going to the office I could still not get someone out to repair it I finally had them take it out and went with Leslie's who has much better customer service.\r\nWe also had them strip and stain our patio After months fading in various spots started happening and when I called they sent me an email stating it's not part of the warranty and to "Have a nice day."\r\nAgain, take a hard look around before you go with this company.\r\n
We had a very good experience building a pool/spa with Medallion Pools We had no issues worth mentioning throughout the process and the final product exceeded expectations Wayne helped us design the pool and it was apparent he wanted it to be our design and meet our wants, but used integrity and expertise to make sure it was built right; he seemed willing to have as many design meetings as needed to get it right Dave was an excellent project manager and he an Taylor did a fantastic job keeping us posted daily on what completed and what's next Each trade was professional and courteous They earned my 5-star rating Job well done!
I was surprised by how many pool contractors there are out there when I first started my search for a pool builder...and I was equally surprised to learn how many bad ones there were as well, and even some big name "bad" ones I really did my homework and took a full year researching and collecting bids before making a decisionMedallion was one of the first pool co's I met with, and over the course of a year I had met with other pool builders..and after doing extensive research I decided on Medallion as the overall best value, quality, and design Well, they just finished my pool last week, and I can tell you I am 110% happy I went with them From the pool design phase, to build phase, to final finish and pool education, Medallion was tops in quality workmanship & customer service and pricing...and most importantly, INTEGRITY! They went above & beyond in customer service and kept me posted every day with daily email summaries of what they did that day, and what they planned to do the next day....I loved this!! I can say without a doubt, save yourself the hassle of shopping other pool builders (I did the research) and just go with Medallion
We have a small, challenging space and never spent time in our back yard Thanks to Wayne, Dave and the team @ Medallion we now love our backyard! Very responsive and quick to address any concerns
My wife and I shopped 3-different pool companies before buying Our experience varied from company to company We learned that most of them were not very good at building our dream There were two things that drove us to choose Medallion Pools The first was the attention they showed us in the initial stages The second was their ability to deliver the exact pool we wanted They were very professional offering a high level of quality They brought in a team of stone mason's that were excellent in their trade Overall, we are very satisfied with the final product Thank you Wayne, Dave, Russel, Taylor and the rest of the staff at Medallion Pools You all did an excellent job! We will definitely recommend you to friends and family
We spent over $7,with Medallion and if I had to do it all over again I would go with someone else They do a great job in the initial response and initial work but once completed and issues arise they are very weak in following up For example, we bought a $pool pump which stopped working After three weeks of call and finally going to the office I could still not get someone out to repair it I finally had them take it out and went with Leslie's who has much better customer service.\r\nWe also had them strip and stain our patio After months fading in various spots started happening and when I called they sent me an email stating it's not part of the warranty and to "Have a nice day."\r\nAgain, take a hard look around before you go with this company.\r\n
Tremendous experience with Medallion Pools We like them so much, we kept doing more business with them Wayne was one of several companies to quote our pool remodel It was a big job that involved demolishing faux rock accents/waterfalls and replacing with real rock...including rebuilding two rock waterfalls on our pool They also resurfaced our pool and spa The owner, Wayne, came out and gave us a quote and they were able to get us started shortly after we decided to move forward with them Communication was great throughout and the crew did quality work, cleaned up and remodeled the pool as promised
We were so pleased with their work that we hired them to build our outdoor kitchen and arbor Wayne worked through the design with us with software that helped us arrive on layout, furniture, fireplace , concrete and design of the arbor that complied with the stringent city code The drawings helped make the process easy with our HOA and the city
Throughout the pool and outdoor living area build, we made several adjustments to the layout, which they easily handled We now have an amazing pool area that we use as much as we possibly can We liked the people and communication so much that we hired them for our pool maintenance
Can't recommend Medallion enough
We had a great experience with Medallion PoolsWayne, Dave and their team did an outstanding job from start to finishWe were kept in the loop throughout the entire projectThey were very attentive to any questions or concerns we had and would respond to us within minutesIf there was anything during the build that needed their attention, they would promptly make a trip out to our house to handle the issueOur pool & slide turned out exactly as we wanted and we absolutely love itWe would highly recommend Medallion Pools to anyone looking to build a pool!
After a year and several pool quotes and sit downs we decided to go with Medallion They never pressured us to make a decision, sat down with us several times and never complained when we changed our whole pool designThrough out the whole process they always kept great communication answered questions in timely mannerPool is complete and we love it We would highly recommend Medallion pool frisco
Medallion did a fantastic job on the removal of our poolThey communicated very well and kept us updated on what was going on
The best experience and top notch customer service!! I shopped around before choosing Medallion Pools they gave me great suggestions and help me build my pool exactly the way I wanted it!! The process went very smoothly with Wayne and his team (Russell & Dave) there every step of the way and was always very prompt on answering on any questions I had and also very fast to fix or correct any issues if there were any!! The best thing I liked about Medallion Pool is their prompt response and the owners direct involvement of the project!! They will answer quickly and will come out fast to correct any issues or concerns that you may have!! I would definitely recommend Medallion Pools there is not need to shop around!!
Medallion Pools did a great job with my swimming pool,From the very beginning they were great to work withThey communicated with me daily to the status of our pool,very professional,thank you so much
I was very impressed by Medallion pools team They did great work on my pool and also maintaining it
They communicated and informed of all status and work details
I would recommend highly
Medallion pool did a phenomenal job on our poolIt turned out beautiful! Our yard is small and Russell designed a beautiful pool to fit our needs and wants! They made it so easy! Once construction began, the owner kept us updated throughout the entire processAny issues that came up were quickly addressed and remedied! This is the pool company you want to build your pool! Great service from beginning to end! We cannot wait to enjoy our pool for years to come!
Being a first-time Pool owner and building my first pool with medallion pools, was a very smooth process, they helped with the design of the pool answered all of our questions and concerns about construction and layoutThe best thing I like about working with them is they do it they sayThey showed up on time every time which in the construction world is nearly unheard ofThey also explained in daily email updates, what the next steps of the next construction phase would be and what to expect
They had the pool up and running within their time guarantee that they quote for new construction buildOur neighbors down the street started a new pool build with a different pool company and it is still not completed which was six months ago! I highly recommend medallion pools*** and his staff are great and most importantly they follow through with everything they said they would do!
My Wife and I couldn't be happier with Medallion PoolsWe have built our last swimming pools with themTheir process of building a pool is focused on good communication and serviceMy wife loves their daily updates on when workers will be in the yard and what work will be doneI like the fact that THEY handle the watering of the gunite and brushed the pool for several weeks after the new plaster was installedThe first days the pool is serviced by them and then I get a complete ready to go pool handed off to meOur first pool company didn't do anything like thatWe have had zero issues over the last years, and I have recommended Medallion Pools to over peopleWe are extremely satisfied and would recommend them to anybody
I had several pool companies quote my remodel job and ultimately felt Medallion was the best choice The entire process went very well and I'm happy with my decision Medallion's team keeps constant communication of pool progress and upcoming tasks All members are involved with the customer and very accessible The finished product looks great! Thanks again
Technician created service problem, company will not stand behind the work
We used Medallion to build our pool, which turned out amazingThe issue has arose with the weekly service of the pool in the past year since it was built
When the pool was built, we were told very firmly that if we chose to balance chemistry or if we use another company to balance it, Medallion would not be responsible for issues that arise from improper mgmt of chems, specifically the issue of scale in the poolAs a result, we decided it best to hire Medallion to do the weekly serviceOur first two technicians did a great job and we had many months of no issuesSince then, they have assigned a new technician and since then, the service has gone down hillA couple of weeks ago, I noticed some white stuff in the pool (flakes) and immediately brought it to their attentionOn the next visit, they determine there is some scale starting to formAt that time, I asked them to send our old technician as he
We found Medallion Pools by asking for recommendations on our neighborhood FB pageAfter consulting with a couple other pool companies we felt the most comfortable with *** and his teamThe YouTube videos explaining the process also helped me understand the process and helped with my choiceCommunication was very important to us and *** and his team did a great job of thatNot only did they keep us informed throughout the whole process they would also no matter what address our questions and concerns in real timeI would highly recommend *** and his team to build the pool of your dreams and will send referrals their way!!
We spent over $7,with Medallion and if I had to do it all over again I would go with someone else They do a great job in the initial response and initial work but once completed and issues arise they are very weak in following up For example, we bought a $pool pump which stopped working After three weeks of call and finally going to the office I could still not get someone out to repair it I finally had them take it out and went with Leslie's who has much better customer service.\r\nWe also had them strip and stain our patio After months fading in various spots started happening and when I called they sent me an email stating it's not part of the warranty and to "Have a nice day."\r\nAgain, take a hard look around before you go with this company.\r\n
This a great companyProfessional, helpful and timelyThey took care of our renovation with expertiseWe have and will continue to recommend them
We had a very good experience building a pool/spa with Medallion Pools We had no issues worth mentioning throughout the process and the final product exceeded expectations Wayne helped us design the pool and it was apparent he wanted it to be our design and meet our wants, but used integrity and expertise to make sure it was built right; he seemed willing to have as many design meetings as needed to get it right Dave was an excellent project manager and he an Taylor did a fantastic job keeping us posted daily on what completed and what's next Each trade was professional and courteous They earned my 5-star rating Job well done!
I was surprised by how many pool contractors there are out there when I first started my search for a pool builder...and I was equally surprised to learn how many bad ones there were as well, and even some big name "bad" ones I really did my homework and took a full year researching and collecting bids before making a decisionMedallion was one of the first pool co's I met with, and over the course of a year I had met with other pool builders..and after doing extensive research I decided on Medallion as the overall best value, quality, and design Well, they just finished my pool last week, and I can tell you I am 110% happy I went with them From the pool design phase, to build phase, to final finish and pool education, Medallion was tops in quality workmanship & customer service and pricing...and most importantly, INTEGRITY! They went above & beyond in customer service and kept me posted every day with daily email summaries of what they did that day, and what they planned to do the next day....I loved this!! I can say without a doubt, save yourself the hassle of shopping other pool builders (I did the research) and just go with Medallion
We have a small, challenging space and never spent time in our back yard Thanks to Wayne, Dave and the team @ Medallion we now love our backyard! Very responsive and quick to address any concerns