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Medcare Equipment Company Reviews (60)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My interface was with MedCare, not with AllCall (an organization that is unfamiliar and new to me)Whatever back-office operation that is ongoing is immaterial and not germane to this complaint.My relationship is with MedCare and if we re unable to resolve this billing issue at the Revdex.com I will ask the Department of Insurance and OIG to investigate and assist in the resolution process. MedCare's response letter has completely sidestepped my issue and generated an oblique, generic and unsigned rebuttalMy initial complaint stands
Regards,
*** ***

December 31, 2015Revdex.com*** *** *** *** *** ** ***RE: Reference ID *** To whom it may concern;MedCare provided equipment to the patient based off of the doctors order/prescription on July 21, MedCare is non-participating with the patients insurance
however we submit claims to all insurances on the patients behalfThe patients insurance denied the claim on 08/14/as non-coveredThe balance was billed to the patient because as a non-participating provider MedCare has no obligation to adjust the balanceThe patients father contacted MedCare on 10/05/regarding the balanceThe patients father was informed of our return policy which is stated on the delivery ticket he was provided when MedCare shipped the equipment to the patients homeThe patients father called again on 12/14/regarding the balanceThe patients father was again informed that the item could not be returned and the balance was due.As a subscriber of insurance, the patient/patients responsible party has a responsibility to understand their insurance carriers guidelines and coverage limitations.As a courtesy to the patient MedCare is adjusting the balance and no further action wilt be taken to collect the unpaid debt.Sincerely,The Quality Department MedCare Equipment Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While the letter was correct in stating that several bills were sent, MedCare neglected to mention that I called to question each billEach time, I was told that the bill was in error, and not to pay itAdditionally, payments that I did make to MedCare were credited to multiple accountsI had no way to know where they were putting my money once they cashed my checks.Any letters they have claimed to send to me have not been received.My request for compensation remains the same, and as usual, MedCare does nothing
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January, 18th 2018Revdex.com*** ***Holiday Drive, Suite 220 Pittsburgh, PA 15220 This letter is in response to the 2nd Revdex.com complaint Reference #*** that was mailed to us on 1/10/2018Ref ID # *** Dear *** ***: MedCare uses a third party
company AllCall to process all of our Cpap Re-supply ordersAll patients are contacted a few days prior to their Insurance eligibility dateIt looks like AllCall first made an attempt to contact Mr*** on 12/21/and left a voicemail messageAccording to Mr***’s Insurance guidelines he was not eligible for the supplies until the 26th of December at the earliestOn December 27th at 1:in the afternoon contact was finally made with the patient, and the order was then placedAllCall notifies management when orders need to be expedited due to insurance changes at the patients request in this case this order was not one of those. Thank you for your mediation effort in this matter.Sincerely, The Quality DepartmentMedCare Equipment Company, LLC

I have been in collections from MedcareI paid it in full last weekI am continuing to get collections letters, and they deducted from my bank on 9/14/I have spoken to several people there and can not get a responseI filed a complaint with you beforeThe supervisor, Brian, at extension *** has not returned my callThis is harrassment.TranslateI want something in writing that I paid them in fullI want something in writing to ensure that this is not on my credit reportI want mt my $deduction immediately credited to meI want punitive damages for the several hours that I have spent on the phone with them, and they need to be accountable for their incompetency and harassment

This letter is in response to ID # *** which was submitted on 9/18/After reviewing the account, one month ago the patient was put on a payment plan with our billing departmentthe patient had a payment arrangement which drafted in error an additional months paymentOur Reimbursement Supervisor contacted Ms*** on 9/19/and apologized for the error that occurred regarding her accountHe refunded her account immediately, emailed her a copy of the receipt, removed her credit card information, and removed her from collections.We are hopeful that this has satisfied the patients concerns at this time.Thank you!Angie B**Quality Care AssociateMedCare Equipment Company LLC.***
***

March, 29th 2018Revdex.com [redacted]400 Holiday Drive, Suite 220 Pittsburgh, PA 15220This letter is In response to the Revdex.com complaint Reference #[redacted] that was mailed to us on 2/21/18. Dear [redacted]:Mr. [redacted] had oxygen renting and the rental months of January 2016 $60.21...

was applied towards his 2016 insurance deductible, February 2016 rental month of oxygen $41.76 was applied towards his 2016 deductible from his insurance company. We have copies of two invoices sent to Mr. [redacted] at the time of notification from his insurance company. MedCare Equipment sent the Invoices to [redacted]. Mr. [redacted] never paid these balances, therefore, we placed them with our collection agency Transworld Collection agency. While Mr. [redacted] did pay several balances regarding his other outstanding charges for his oxygen, he did not pay these invoices. Mr, [redacted] called into MedCare on 3/13/17 regarding these charges and was informed they were balances due to his insurance deductible,At no time was Mr. [redacted] billed incorrectly or billed twice as he Indicates in his complaint Mr. [redacted] receives explanations of benefits from his insurance company each time a claim is paid or applied towards his deductible. Upon reviewing our billing all billings for his oxygen are monthly rentals and were billed to his insurance accurately.As a courtesy to Mr. [redacted], we have removed the two outstanding charges of $61,21 and $41.76 and will do a onetime adjustment of his account. His account for his oxygen rentals regarding the dates above are now at zero,We hope that this satisfies the issues stated in Mr. [redacted]'s complaint fetter.Thank you for your mediation effort In this matter.Sincerely,The Quality Department MedCare Equipment Company, LLC

Hi [redacted],In response to Complaint ID # [redacted], MedCare's Reimbursement Supervisor contacted the patient by phone today, to talk to her about the invoices in question and explain the billing process that occurred.Ms. [redacted] was under the understanding that a payment processed on 5-3-17 in the...

amount of $55.91 was cleared through her bank. Brian asked her to contact her credit union to verify that a single transaction in the amount of $55.91 was actually deducted from her account on 5-3-17. Ms. [redacted] called the credit union and they verified that the amount was never deducted from her account.The reason that the payment was denied was due to a keying error with the bank account number through our payment system. . Therefore the check was never processed.Our Reimbursement Supervisor explained to Ms. [redacted] the billing process in regards to the "anniversary date" for rental and the timing of claims processing and how she is billed for her coinsurance.Ms. [redacted] is on a payment plan and in addition, she now has  PA Medicaid to help cover coinsurance moving forward.Brian provided her with his direct line for any questions regarding her account in the future.Thank you,Angie B**Quality Care AssociateMedCare Equipment Company LLC.[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Continue to receive incorrect orders from company.  Five plus years of problems.  Time to move on.
Regards,
[redacted]

January, 30th 2018Revdex.com[redacted]400 Holiday Drive, Suite 220 Pittsburgh, PA 15220  This letter is in response to the 2nd Revdex.com complaint Reference #[redacted] that was mailed to us on 1/25/2018Ref ID # [redacted] Dear [redacted]: One of our Respiratory Customer Service...

Representatives spoke with Mr. [redacted] on 1/25/2018 regarding this issue, Mr. [redacted] told her that he got in contact with USPS, the carrier that was delivering his order and that they told him that the package was not delivered because of an error on their end. Mr. [redacted] requested that a receipt or documentation of his order be sent to him so that he could file a claim with USPS. MedCare mailed him the copy of the delivery ticket so that he can file the claim.MedCare has also put in a sales order of the supplies that Mr. [redacted] had ordered at no cost so that he will have the medical equipment that he needs to use his machine. We hope that this will satisfy Mr. [redacted]’s needs. Thank you for your mediation effort in this matter.Sincerely, The Quality DepartmentMedCare Equipment Company, LLC

July 20th, 2016 Revdex.com Patricia Cook 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Ref: ID #[redacted] Dear [redacted] This letter is in response to the Revdex.com complaint Reference #[redacted] that was mailed to us on 7/14/2016 Patient [redacted] contacted our billing department...

on 7/06/16 regarding a collection notice for $95.15,The patient received supplies over a year ago on 2/11/15 from an order that was placed through a third party service that MedCare uses to call on all CPAP and Bipap patient’s. A call is made when a patient is eligible to receive a refill on their supplies through their insurance. However this does not always mean that they have satisfied their annual deductible and co insurance limits. Mr. [redacted] called our billing department on 4/14/15 to question his deductible/co insurance. He was told that the bill was from not meeting his deductible .He was told then that he could return all items due to the fact that he was upset and was refusing to pay his invoice. He agreed and we received a box of items on 5/13/16 some of those were opened and some were unopened. The return of these items did not include the mask. Our billing department at that time adjusted his account for a refund of all items returned. The patient was made aware that the mask was not included with all other items returned and that until we received that back he would be charged for that item. Mr. [redacted] called our office on 05/27/15 to make a payment for tubing from his order on 02/11/15 and again questioned the charge for the mask. Mr. [redacted] was informed the mask was not returned and was again informed he could return the mask. Mr. [redacted] never returned the mask and did not contact our office until 07/06/16 regarding a collection notice. On 07/06/16 it was explained to Mr. [redacted] that the collection notice was due to non-payment on the mask. Mr. [redacted] requested to return the mask and was informed he could not return it due to his order being over a year old. Mr. [redacted]’s wife called on 07/14/16 regarding the collection notice and also requested to return the mask and was again informed that it could not be returned. It is MedCare’s policy to refuse returns after seven days of the order date. Our company had made several exceptions to our policy in an attempt to satisfy the patient. It is also MedCare’s policy to charge patients for items that are returned opened, but an exception was also made to adjust the balance on the patients for items that are returned opened, but an exception was also made to adjust the balance on the opened items as a courtesy to the patient.Thank you for your mediation effort in this matter.

April 11th, 2017 Revdex.com [redacted] 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Ref: ID #[redacted] Dear [redacted]: This letter is in response to the Revdex.com complaint Reference #[redacted] that was mailed to us on 4/3/2017, After reviewing Ms. [redacted]'s complaint, it was brought...

to my attention that the wound care item that was ordered on 3/31/17 was something that we have never previously stocked, Being that It was a brand new item to us and one that we would need to special order, there was a misunderstanding on our end of how this Item was going to be billed through Ms. [redacted]'s Insurance Company. In the meantime our Purchasing and Customer Service staff worked together to make sure that the order was fulfilled for the patient. The item was delivered on 4/11/2017. We apologize for any delay that this may have caused in Ms. [redacted]'s treatment. Thank you for your mediation effort in this matter. Sincerely, The Quality Department MedCare Equipment Company, LLC

We have reviewed your letter from 10/3/2014 regarding additional concerns that this consumer voiced
regarding the above mentioned complaint.
CBCS, the collection agency our company is contracted with, provided a letter stating that all the accounts
in the name of this particular individual have been closed and no information was submitted to any of the
credit bureaus. This document is attached.
I also wanted to stress that Medcare Equipment Company, LLC is a home care business and we do not
request credit reports or submit any information to credit bureaus regarding our customers’ accounts.
Thank you for your mediation effort in this matter.
Sincerely,
~
Quality Care Associate
Medeare Equipment

August, 10th 2016 Revdex.com [redacted] 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 This letter is in response to the Revdex.com complaint Reference #[redacted] that was mailed to us on 8/2/2016. Ref ID #[redacted] Dear [redacted] The patient received and was set up on her CPAP and...

Humidifier from MedCare on 01/29/16. The patient had [redacted] For You insurance coverage until 04/30/16. It is the policy of [redacted] for You that the patient obtain compliancy within 90 days from the day of setup. Upon set up, patients are educated on the importance of compliancy within the first 90 days of setup. The patient's compliance period was over on 03/29/16 at which time the patient was not compliant, therefore [redacted] for You would not process the claims as they require the provider, MedCare Equipment Company, to prove the patient compliancy. On 05/26/16 a letter was sent to the patient informing her she did not obtain compliancy within the 90 days set forth by [redacted] for You. On 06/06/16 the patient contacted MedCare regarding the letter stating she did not meet compliancy. The compliance requirements were again explained to the patient and she was provided options to return the machine and repeat a sleep study in order to receive another compliance period, return the equipment, or pay for the equipment. The patient stated she was contacting [redacted] for You and would be in touch with us after speaking with [redacted] for You. MedCare Equipment Company does not reflect any documentation of the patient contacting our company regarding her equipment not working properly or her of her said illness. The patient is returning the CPAP and Humidifier. Once the equipment is received by MedCare Equipment Company, the balance on her account will be adjusted and no further collection action will be taken. Thank you for your mediation effort in this matter.

October 25; 2016Revdex.com [redacted]400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Ref: ID #[redacted]Dea[redacted]This letter is in response to the Revdex.com complaint, reference [redacted] mailed to us on 10/06/2016.According to our patient history and order notes, our records do...

not indicate that Mr. [redacted] spoke with any staff members regarding a guaranteed delivery date on his CPAP Supply order, We have record of a supply shipment on 7/15/16 and receipt of delivery on 7/19/16. The next communication from Mr. [redacted] occurred on 9/12/2016. This communication discussed was related to receiving a bill for his supplies. Our Reimbursement Manager spoke to Mr. [redacted] and offered to accept the returned items and refund the amount billed if the items were unopened. Mr. [redacted] stated the supplies were opened and had been used, therefore, we were unable to take the supplies back. According to the Reimbursement Manager, the delivery date that was on the package would reflect the date of service which was 7/19/16. Mr. [redacted]'s health benefits renewed as of 7/1/16, therefore, his deductible would have been restarted with his insurance company. Mr. [redacted] was offered a payment plan, but declined, stating that he had the money to pay the deductible, but it was the principle in regards to the situation as to why he was refusing to pay the charges,Thank you for your mediation effort in this matter.Sincerely,The Quality Department MedCare Equipment Company, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

1st of all they state my husband ordered the supplies, as if he ordered them for me.  He did not.  My husband also orders c-Pap supplies from a different company for himself. He states that MedCare did not mention any name on the automated system and therefore he assumed he was ordering for himself.  I never opened the item because I didn't order anything, nor did I need anything at that time.  At the time that I received the supplies, I did not know that my husband received the automated call.  I received a bill for the items 2 months later, which is when I contacted MedCare and when my husband mentioned that he ordered supplies for himself, but never received them.  As a side note.... on their emails to me, it states my insurance
[redacted] also neglected to mention that weeks had gone by before she actually called me back. She misplaced the messages.  This occurred each time I contacted her or customer service.  I will say that when she did contact me, she was very nice and professional and assured me it would be taken care of, however, that was never the case.
Also, I returned the item 6/28/14.  I informed [redacted] from MedCare in June, that I had sent the item back. She stated that I might receive one more bill prior to them removing the balance, until they received confirmation from the company (not me!) that the item was received.  I received no further notifications or communications from MedCare and assumed this was taken care of. Then on Saturday, 9/19/14, I received a notification from CBCS stating MedCare turned me over to them.  So I then went and checked the tracking number on the item and verified that it was received on 6/30/14. I left [redacted] a voicemail that day stating how upset I was.  I filed the complaint with the Revdex.com on Saturday evening, 9/19 as well. Considering how long this has been going on and now my credit was at risk! [redacted] did call me back on 9/22, but as I said I had already filed the complaint on 9/19 which was before I spoke to her.  I am curious as to why she would say that I didn't tell her that the item was returned until 9/22/14. I shouldn't have needed to tell her.  Don't they communicate with each other? 
I am rejecting this resolution until someone from MedCare can confirm that my credit hasn't been damaged by them turning this over to the collection agency.  If they can verify and send me a statement that this did not go on my credit report, then I will accept the resolution. Also, since I contacted the Revdex.com on 9/19 and NOT 9/23. This report was filed before I ever spoke with her.
When I spoke with [redacted] on 9/22 she did assure me that my balance at MedCare was now $0 and that they contacted CBCS to remove me from collections. I requested confirmation from her. I also phoned CBCS and requested a confirmation letter from them as well.  I did receive both letters via mail.  I am rejecting this because it states I contacted the Revdex.com after this was settled and that is not true.  I contacted the Revdex.com on 9/19 and I did not receive any confirmation until after 9/26 when I received the statements. Also, can MedCare confirm that my credit is not damaged by turning my name into a collection agency. If I receive confirmation of that from them, I will consider this resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] [redacted]

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Description: HOSPITAL & MEDICAL EQUIPMENT & SUPPLIES, HUMIDIFYING APPARATUS, OXYGEN THERAPY EQUIPMENT, RESPIRATORS, MEDICAL EQUIPMENT & SUPPLIES, SCOOTERS - MEDICAL, COMPRESSION CLOTHING/GARMENTS, STAIR LIFTS, DIABETES SERVICE(S) & SUPPLIES, WHEEL CHAIRS, HEALTH & MEDICAL (GENERAL), CANES

Address: 115 Equity Drive, Greensburg, Pennsylvania, United States, 15601

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