Mediacom LLC

Initial Business Response / [redacted] (1000, 10, 2016/08/05) */ Called customer and did not recieve and answer, left a message advising the customer that the late fee was credited off the account already and that due date was different due to a holidayAdvised customer to call in if needed anything more Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted their response bu als expressed to them their total lack of quality customer serviceIf I had not been under a contract plan with them I would have cancelled service

Initial Business Response / [redacted] (1000, 7, 2015/12/08) */ Called the customer there was a credit that was not approved on the accountThe late credits were applied and a install creditWe re-applied the credit to correct what the customer was promisedThis resolved the complaint Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mediacom miscalculated my adjustment 12/09/XXXX X:XXAM I am on the phone right now with Mediacom and they can see the error but don't know why it happened My bill is $and the credit was $I should have a credit of $Mediacom shows a credit of $ Allegedly the $will now be deducted from my bill, but Mediacom called yesterday and told me that all the credits I had been "given" up to that point were disapprovedI wasn't given the credits I had been promised by Mediacom until I demanded to speak with a supervisor member of management I want someone from Mediacom to call me and let me know that my new balance is a credit of $(not $114.00) before I close this complaint Final Consumer Response / [redacted] (2000, 11, 2015/12/10) */ Balance Summary Statement Balance as of 11/24/ $ Payment Due On 12/14/ Statement Details *Current Balance -$ Mediacom has now corrected my balance and I will accept when given the option

Better BusinessBureau: mediacom contacted me have an agreement but will not know if right until I am billed again? Resolved for now unless billing os $again Thank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 11, 2015/08/20) */ Called the customer and placed into a new acquisition offer for two yearsStated no service issues at this time.:: Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/08/20) */ Consumer called Revdex.com to let us know he was contacted by the company and is satisfied with their promises to come out and test the equipment and replace it if necessary

We have called the customer and left a message to call back I if they had any further concerns on 5/at 3:PMWe placed adjustments for the upgraded services from install to date they were removedThis was a credit in the amount of for services and for installationThe final balance on the account is to have a balanceThose are only leaving the charges for internet services the customer had before they upgraded to add cable and phone

Initial Business Response / [redacted] (1000, 5, 2016/10/25) */ We placed a Bury drop esccats form and also Sent an email to local tech ops supervisor to get the bury drop moved up and done asapCalled customer this morning and Left a voicemail w/ that info and noted account Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The line is not yet buried so I don't want my complaint resolvedThey have told me this many times but I still have a cord running through my grass and flower beds

The agent added box on as an additional box in error instead of placing as a trouble callI corrected the account back to box as that is all sub has and I waived install that should have no been there as should have been a trouble call not an order for an additional box, gave promo credit for issue and having to deal with over billing, left a message with my number at 2:24pm

1/20/17 called the customer back and he stated all service are working now. Wanted a break on his bill, we lowered the bill by dollars a month. We also did give a month credit for 145.45. Customer stated all issues are now resolved

We have removed the box from billing as of 11/16/and the modem as of today 11/20/Shipping boxes were received as of 11/17/in the mail. Left customer a voice mail message explaining all details and left a call back number if has any further questions

We attempted to call today at 10:30am to make sure the issue is resolved and left a messageOn 1/11/we gave a credit of dollars, also they were given a discounted rate of before taxes for yearWe have no way to do a five year offer but have attempted to resolve the complaint
to the best of our ability

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 12502549, and find that this resolution is satisfactory to meHowever, if this situation has happened to myself, I am confident that MANY other consumers are having credit ruined, paying unnecessary expenses, and spending hours on the telephone attempting to get this matter resolvedSenior citizens in many cases, are not capable of following upThat is only one example. I finally received a box delivered on my porch and will be placing the (1) modem that we do have in that box and shipping it to Mediacom as early as tomorrowThank you for handling my situation

Initial Business Response /* (1000, 5, 2015/08/25) */
Pulled call and confirmed that the sub was misquoted on the final billingWe refunded her last payment of to correct and resolve this issueLeft a message for the customer stating this as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe have not upgraded and will notWe will pay and cancel service

Better BusinessBureau: mediacom contacted me have an agreement but will not know if right...

until I am billed again? Resolved for now unless billing os $305 again Thank you
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.

We have called the customer and left a message to call back I if they had any further concerns on 5/9 at 3:33 PM. We placed adjustments for the upgraded services from install to date they were removed. This was a credit in the amount of 314.37 for services and 29.00 for installation. The final...

balance on the account is 103.82 to have a 0 balance. Those are only leaving the charges for internet services the customer had before they upgraded to add cable and phone.

The agent added box on as an additional box in error instead of placing as a trouble call. I corrected the account back to 1 box as that is all sub has  and I waived 29.99 install that should have no been there as should have been a trouble call not an order for an additional box, gave 20...

promo credit for issue and having to deal with over billing, left a message with my number at 2:24pm.

Transfer of service caused a two month bill since we bill ahead. Waived installs of 39.00 to help with higher bill and left message to call back to go over in more detail on billing with transfer of service.

Initial Business Response /* (1000, 6, 2015/09/25) */
We called the customer and placed a month of credit on the account as they had already recieved some credits previously. Then we placed an order to replace some equipement with a tech supervisor to make sure the issue was resolved.
Initial...

Consumer Rebuttal /* (2000, 8, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did put the credit on the account AFTER we had to haggle with them for over two months and contact the Revdex.com! ONLY then did they put the credit on the account. The previous credit they were talking about was a little over $5.00 for a Tivo box. And I think they had a $20 something credit on there. Seriously for two months of not having two of your TV's??? I don't think so! And I want to add...this entire problem was their OWN. They had deleted our Tivo boxes somehow at their end of operations, we have had these Tivo boxes for years and for some reason they were deleted. So, the tech could not figure out why they wouldn't work. And to beat all...the tech that was taking care of these boxes was accused of losing these Tivo boxes by Mediacom because THEY couldn't find them...and all the time they were in our house because they had deleted them!!! And they charged this tech $300.00 out of his check for these boxes! We found this out while he was here one day and they figured this out through the numbers on the boxes. Will he get his money back Mediacom??? His name is [redacted] tech number [redacted] Be sure he gets his money back! And we were also told by Mediacom that after they were contacted by the Revdex.com that they were going to resolve our issue by sending out new boxes through a specialist and supervisor would be by that same day to make sure everything was done properly. The specialist came...he got ONE of the Tivo boxes going. The other one would not work (he is supposed to come back today). The supervisor NEVER showed up of course or even called. Needless to say, when our contract is up with this company they will be one less customer. I have never in all my life had worse customer service. We have been lied to multiple times, have had so many techs, specialist, and random people here trying to fix things that weren't told anything by dispatch of why they were here or what was going on...they were all just told 'There is a problem". Most of them had no idea what was going on except for [redacted] and that is because we have had the poor guy out here so many times. It is just ridiculous.

Initial Business Response /* (1000, 5, 2016/03/14) */
We got a hold of the Tech ops manager for the area and sent the job to the on call technician to be done after hours on 3/14/16 for the customers convince. We have also applied a 25 dollar missed appointment credit for the delay in getting the...

job completed.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

There was a closed maintenance order done on 3/3 to resolved the issues on the phone service. We left a message at 12:44pm 3/9 for customer to call and let us know if they have any more concerns.