Mediacom LLC

Initial Business Response /* (1000, 5, 2015/10/26) */
Had the payment issue researched and corrected by the local office who found the misapplied payment. Also credited the customer 100.00 dollars for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/28) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
This seems to be a fair resolution to my complaint

Initial Business Response /* (1000, 5, 2016/09/23) */
Called customer and rebundled services to correct billing. Placed adjustments on video services since was mis-told on package.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/28) */
(The consumer indicated he/she ACCEPTED the response from...

the business.)
Outcome was what I asked for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12243935, and find that this resolution is satisfactory to me.That would be great.  It sucks that I have had to go to all of this trouble for what I feel should have been obvious to whomever I was chatting with online.  Will my online bill on the Mediacom site show this correction?  And if so, when?

Attempted contact 6/29 and 7/5 phone number not working due to pending order to install. Waived all install fees for connection 99.99 Triple play install and 10.00 activation fee for issues getting everything installed in a timely manner. Also placed adjustments for three weeks of phone service and...

modem 9.32. Will follow up to ensure all services are now working properly after install on 7/9.

Initial Business Response /* (1000, 5, 2015/07/22) */
2nd one --- was done as 90 day 6/9 but modem was just returned 7/15 -- acct noted will get ck back 4-6 weeks after modem returned.

Initial Business Response /* (1000, 10, 2016/08/05) */
Called customer and did not recieve and answer, left a message advising the customer that the late fee was credited off the account already and that due date was different due to a holiday. Advised customer to call in if needed anything...

more.
Initial Consumer Rebuttal /* (2000, 12, 2016/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted their response bu als expressed to them their total lack of quality customer service. If I had not been under a contract plan with them I would have cancelled service.

Initial Business Response /* (1000, 11, 2015/08/20) */
Called the customer and placed into a new acquisition offer for two years. Stated no service issues at this time.::
Initial Consumer Rebuttal /* (2000, 13, 2015/08/20) */
Consumer called Revdex.com to let us know he was contacted by the company...

and is satisfied with their promises to come out and test the equipment and replace it if necessary.

Initial Business Response /* (1000, 11, 2016/09/02) */
Per notes on the account from 8/26 says customer is happy - tried calling today no answer and no voice mail to confirm issue is resolved::

Initial Business Response /* (1000, 7, 2015/12/08) */
Called the customer there was a 103.75 credit that was not approved on the account. The 40.00 late credits were applied and a 29.00 install credit. We re-applied the 103.75 credit to correct what the customer was promised. This resolved the...

complaint.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mediacom miscalculated my adjustment
12/09/XXXX X:XXAM
I am on the phone right now with Mediacom and they can see the error but don't know why it happened.
My bill is $51.93 and the credit was $172.75. I should have a credit of $120.82. Mediacom shows a credit of $114.00.
Allegedly the $6.82 will now be deducted from my bill, but Mediacom called yesterday and told me that all the credits I had been "given" up to that point were disapproved. I wasn't given the credits I had been promised by Mediacom until I demanded to speak with a supervisor member of management.
I want someone from Mediacom to call me and let me know that my new balance is a credit of $120.82 (not $114.00) before I close this complaint.
Final Consumer Response /* (2000, 11, 2015/12/10) */
Balance Summary
Statement Balance as of 11/24/15
$51.93
Payment Due On
12/14/15
Statement Details
*Current Balance
-$120.82
Mediacom has now corrected my balance and I will accept when given the option.

Initial Business Response /* (1000, 5, 2016/10/25) */
We placed a Bury drop esc. cats form and also Sent an email to local tech ops supervisor to get the bury drop moved up and done asap. Called customer this morning and Left a voicemail w/ that info and noted account.
Initial Consumer Rebuttal...

/* (3000, 7, 2016/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The line is not yet buried so I don't want my complaint resolved. They have told me this many times but I still have a cord running through my grass and flower beds.