MediaOne of Utah- A Newspaper Agency Corporation

I had notified the Manager in this area as well as the VP of Circulation & Distribution of this customer's concern Today, I made contact with the customer via email, and have learned that the product was not delivered this past Sunday I will follow up with the customer again next Monday to verify that the product was not delivered on this coming Sunday This customer has my direct phone number and email contact information for any further concerns

On, ThurDec254th, I made contact with our Managers and advised them of this customer's concerns I asked them to make sure that delivery of the Money Bats was stopped for this customer.I did make the Managers aware of the complaint about the Money Bags product being littered all over the neighborhood streets and public sidewalks.On Sunday 12/27/ (approx10:am), I called the customer and inquired if the Money Bags delivery had indeed stopped to her address She was unsure, as she stated that the product never was delivered to her yard, but in the street instead She was not aware if there was any difference that day as she had not been outside yetShe also said that she would send me a photo of the Money Bags scattered about the neighborhood, so that I could pass it on to our Managers I am still waiting to receive that photo.The customer has my direct phone number in the event that this problem persists

In regards to the customer’s complaintWhen you subscribe to our service, the service is ongoing until we are notified to stop delivery I have talked with this subscriber and informed her that this information was on the receipt she received from the solicitor when she initiated the service, as well as all of the renewal statements we sent out We also follow up these statements with a phone call from a telemarketer when the account is about four weeks in arrears We have learned that the customer received these calls and advised the caller that she did not intend to continue delivery because she was unhappy with the product After reviewing the calls we have found that our representatives neglected to inform the customer to contact our office to stop the delivery After reviewing all of the facts we clear the owing balance as a courtesy The customer was satisfied with the resolution

Revdex.com: The Money bags delivery hasn't stopped yet, but I received a call from Tina at Utah Media GroupShe is aware of the problems and will continue to follow up with the carrier and supervisors until the delivery has stopped for at least three weeksI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response for two reasons: 1- I'd like to insure delivery has stopped for longer than weeks Since this is a weekly publication, I'd like to see delivery stopped for at least weeks before I'll accept the response 2- I have not received an apology for MsS [redacted] who hung up on me when I called to resolve this over the phone Sincerely, [redacted]

I have emailed the customer and advised him that we recently received an email request to stop delivery of the Money Bags supplement We have already processed that request and the service will stop effective this Sunday, May 8th.I am not sure what may have happened with the previous request to stop the delivery, but apologized if it was overlooked.I also informed the customer that I have emailed our Manager, and VP of Circulation of Distribution, to ensure that the service is indeed stopped I have provided the customer with my contact information in the event he has any further questions or concerns

I have made contact with this customer, and advised him that we will stop the complimentary issue of the Money Bags to his address as soon as possible (Sunday Mar20th) He is satisfied with this resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Julie [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I have contacted the managers in the area as well as our Vice President of Circulation and Distribution concerning this issue I will follow up with the customer for weeks to make sure delivery of this product is stopped

I have contacted the customer and advised her that we find no record of her calling our office to cancel the service She has provided me with two cell phone number so that we can further research this, and address the issue with our CSR's if we find negligence on our side.In the meantime, I have cleared the balance to zero, and sent notice to the Collection Agency that this issue has been resolved I have advised the customer that this information will never show up on her credit report.Per the subs request, I am sending her an email confirmation, confirming my actions in regards to this complaint She was satisfied with our resolution

I have attempted to make contact with the customer two times I have left her a voice mail message to call me back about this complaint In the voice mail message I advised her that we had recently received her request to stop the Money Bags delivery, and that it is scheduled to stop this week I have also noted that one of our representatives had been in contact with her on Monday 5/9/16, and resolved this via email communications The explanation for the request of a phone # and email address is for verification purposes In the event that we have a question about the addressI have no information about outgoing calls to the customer besides the two calls I have made to her on Wed, and Thurof this week, and will need her to call me back, in order to resolve this matter Our management has been notified to ensure that delivery does indeed stop effective Sunday, 5/15/Tell us why here

I have made contact with this customer today. I let him know that I have contacted three managers including the VP of Circulation & Distribution concerning this matter advising them that we need delivery stopped immediately.The customer has my direct phone #, so he can contact me if
he has any further issues concerning this complaint

I am not sure why the Money Bags has been delivered, except for carrier error. We did post a stop for delivery of this product at this address on Dec20, 2015.I have advised the Managers in this area as well as our VP of Circulation and Distribution concerning this problem. I
have asked them to verify that this is resolved immediately.I have also attempted to make contact with the customer to inquire if he still received the product this past weekendI left the customer a voicemail message requesting that he contact me.I will follow up with the customer for the next two weeks as well, in hopes of getting this resolved

I have made contact with this customer and advised her that I would be in touch with the managers in the field and inquire about this problem.I have an assurance from the Circulation Director over the carrier that this issue will be resolved immediately. I will follow up with the
customer for the next two weeks to verify that she is indeed receiving the delivery

I have made contact with this customer, and let him know that we contract with our carriers to deliver a dry readable newspaper to the customer. We do not require the carriers to deliver the newspaper right up to the doorstep. Occasionally a customer will request delivery to a particular
location. The decision to honor that request is between the carrier and the Area Manager. In the majority of cases, the request is honored as a "courtesy" to the customer. We have had our Area Manager contact the customer, and resolve the issue with him. The customer reports that his newspaper has been delivered to the porch for this past weekI will follow up with the customer for the next few weeks

After reviewing the account I see that one Special Edition insert, and the Thanksgiving day delivery, would have changed the expire date of the initial payment. All subscriptions include "Special Edition" inserts that bill at an additional $per issue unless you elect to Opt Out
of said Special Editions. The following information is in our terms and conditions."All home delivery subscriptions will include the Thanksgiving Day, November 24, edition, which will be charged at $If Thursday delivery is not part of the subscription package, the Thanksgiving edition will be included at the cost of $In addition, all home delivery subscriptions will include special editions charged at $3.00, and NO MORE THAN TWELVE additional SPECIAL EDITIONS will be charged to each subscription on the subscribers account at $eachTo opt out of any mentioned holiday delivery and/or special editions, please contact customer service at 801-204-Receiving these special editions will cause your selected Billing Term to be shorter."It appears that this customer went onto a third party site online to subscribe to the newspaperI have verified with our promotions department that our terms and conditions are posted on the website in question. However, he did not opt out of the Special Editions.This customer has contacted our Customer Service Department and they did extend his delivery out to Dec14th as a courtesy. I have attempted to contact the customer and left him a voice mail message to call me so that we could discuss this further if he wishes to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I called the customer and explained the balance owing on the account at the time she stopped service was $16.35. We moved to a new system in June of last year, and in the transition, we encountered a glitch in the new system with her account. We did show that she had a balance owing of
$16.35, however, the bills were generating a final amount of $9.71. Due to this glitch and the amount of time that has transpired, I will clear the balance owing.I did explain our renewal policy to the customer, and advised her that the renewal information was on her initial receipt, and all of the billing notices we sent since May of 2014. The customer is now familiar with what has occurred on this account, and is satisfied with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***