MediaOne of Utah- A Newspaper Agency Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
W.l. S[redacted]

I had notified the Manager in this area as well as the VP of Circulation & Distribution of this customer's concern.  Today, I made contact with the customer via email, and have learned that the product was not delivered this past Sunday.   I will follow up with the customer again...

next Monday to verify that the product was not delivered on this coming Sunday.  This customer has my direct phone number and email contact information for any further concerns.

On, Thur. Dec. 254th, I made contact with our Managers and advised  them of this customer's concerns.  I asked them to make sure that delivery of the Money Bats was stopped for this customer.I did make the Managers aware of the complaint about the Money Bags product being...

littered all over the neighborhood streets and public sidewalks.On Sunday 12/27/15  (approx. 10:20 am), I called the customer and inquired if the Money Bags delivery had indeed stopped to her address.  She was unsure, as she stated that the product never was delivered to her yard, but in the street instead.  She was not aware if there was any difference that day as she had not been outside yet. She also said that she would send me a photo of the Money Bags scattered about the neighborhood, so that I could pass it on to our Managers.  I am still waiting to receive that photo.The customer has my direct phone number in the event that this problem persists.

I have verified with the customer that she has indeed received this product today at about 11:30 am.   I did let  her know that we did have issues with the weather that hampered delivery of the newspaper over the past few days.  And, apologize for not getting the product to her...

in a more timely manner.  We have notified our Vice President of Circulation and Distribution about this concern, and are confident that he will address the issue with the pertinent personnel.

I have attempted to make contact with the customer two times.  I have left her a voice mail message to call me back about this complaint.   In the voice mail message I advised her that we had recently received her request to stop the Money Bags delivery, and that it is scheduled to...

stop this week.   I have also noted that one of our representatives had been in contact with her on Monday 5/9/16, and resolved this via email communications.   The explanation for the request of a phone # and email address is for verification purposes.  In the event that we have a question about the address. I have no information about outgoing calls to the customer besides the two calls I have made to her on Wed, and Thur. of this week, and will need her to call me back, in order to resolve this matter.  Our management has been notified to ensure that delivery does indeed stop effective Sunday, 5/15/16. Tell us why here...

Complaint: [redacted]
I am rejecting this response for two reasons:  1- I'd like to insure delivery has stopped for longer than 2 weeks.  Since this is a weekly publication, I'd like to see delivery stopped for at least 4 weeks before I'll accept the response.  2- I have not received an apology for Ms. S[redacted] who hung up on me when I called to resolve this over the phone.  
Sincerely,
[redacted]

I made contact with the customer and advise him that we are working with the Distribution Managers to get this issue resolved.    We have credited his account for all charges up to this point.The customer has my direct contact information, and I will be in touch with him until we get...

this issue resolved, and will continue to follow up with the customer for an additional 3 weeks.The customer is satisfied with this plan.