I am writing this letter to inform you that my complaint (# [redacted] ) withSystem Pavers has been resolvedSystem Pavers has completed all work,hazardous and cosmetic to our satisfaction and we no longer have any other complaints against them The job they did now looks amazingThank you so much for your assistanceIn this matter, appreciate all you did, [redacted]
[redacted] System Pavers Inc Alvarado Niles Rd, Suite Union City, CA 510-774- March 18, [redacted] *** [redacted] *** [redacted] E-mail: [redacted] Dear [redacted] ***, This letter is to address your recent complaint to the Revdex.com We are very sorry for the inconvenience you were causedWe educate our canvas team extensively on honoring homeowner’s privacy wishes, and we are therefore very sorry that this occurred at your home We are spending time this week to further educate our team to ensure this does not happen again We hope you can accept our apologies and consider this matter closed Sincerely, [redacted] Senior VPSystem Pavers Inc
We appreciate the opportunity to respond and further help resolve any outstanding issuesOn 5/23/we received a [redacted] review from [redacted] in regards to his turf that we had previously installed in November of We had originally installed leisure turf in his home and later after install *** realized he wanted pro turf for the specific purpose of having a putting greenThat same day [redacted] also sent an email to our Social Service address [email protected] in which I ( [redacted] , Online Reputation Manager) responded at 1:17pm (email image included) I thanked [redacted] for his feedback, passed along his message to the VP in San Diego, let him know I did so, and informed him we’d be looking into his claims and help correct any outstanding issues [redacted] replied on Thursday May to thank me for my response and to inform me the San Diego Construction Manager [redacted] had given him a call in the afternoon on May 23rd [redacted] did confirm he touches base with [redacted] in regards to the pricing for the upgraded pro turf he was interested in having installed (image attached) On Thursday June 2nd we received ***’s Revdex.com complaint [redacted] called [redacted] that same day to provide him with the quote for a second time and also emailed the estimate out to [redacted] (email image attached)On Friday June 3rd [redacted] confirmed he received the email from [redacted] but was delayed in responding due to the fact that he was travelingOn Tuesday June 8th [redacted] let us know [redacted] emailed back with a few questions which he was addressingHe was just waiting to hear back from [redacted] in regards to what [redacted] wanted to doOn Monday June 13th I reached out to [redacted] to follow up on whether or not he’d heard back from *** [redacted] made an effort to reach out to [redacted] and was able to touch base with him [redacted] has decided to move forward with the pro turf putting green and [redacted] has set up his installation for the week of June 20thWe are pleased we were able to work with [redacted] in order to get things resolved and get him the putting green he’s been wanting
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As of today I have been working with multiple Project Managers (because System Pavers keep changing them on me) to have the issues resolvedI have been put in contact with one Project Manager that is extremely good in what he does, understands the scope of work, and can complete itThe only thing is he had a family emergency and now I am back to the 3rd stringersThey showed up again this morning to work on the issues at hand and had no idea the scope of workI once again had to manage the project for them (the only reason I hired System Pavers in the first place was to mange this project)I even have one of them giving me dirty looks, not professional at allI have never been contacted by SrManagement to ask how we can work together to resolve all my concernsI have still yet to hear on the financial impact of their lack of contract commitment of Project Management, once again going back to their website company mission statement, "how home improvement should be professionally managed with customer services being the highest priority"I am 100% dissatisfied with System Pavers, their crews, and their business ethics!!! I cannot wait for this to be done, them out of my life, and closure on this horrible experience.] Regards, [redacted]
Our customer's satisfaction with a job well done is always our number one priority* An individual project manager is assigned to each project to make sure the homeowner has a direct point of contact throughout the entire installation process and afterwards* We appreciate the opportunity to resolve
any customer claims or outstanding issues* Below you will find the series of events that have taken place to resolve this complaint since it was received on May 17th* We appreciate the homeowner's patience while we get this resolved for them*On Tuesday May 17, 11:50am- Manager *** *** left messages on the number listed for customer, as well as the number in their customer file, He also emailed them letting them know that he left them messages and asked them to reach out to him personally at their earliest convenience* On Tuesday May 17, at 11:59am- *** spoke with homeowner and everything went smoothly on their call* He set up a meeting with homeowner for Thursday May 19, to review their repair*On Friday May 20, 2016- *** *** (Sales Manager) visited homeowners residence to assess repair* His evaluation determined this repair would take 1-hours of work to fix and he was working with homeowners on a set day and time to fix repair* On Friday May 27* 2016- *** and *** have both followed up with homeowner to schedule a day and time to fix repair* All follow ups have seemed positive and together *** and *** have worked with homeowner to get this repair handled and ensure the customer is satisfied with the job at hand* As of today we are just waiting to confirm the repair work for either Tuesday May 31st or Wednesday June 1st as this is the soonest we have a crew available for the repair work* Thank you!
Unfortunately, due to conflicts
between Mr*** and System Pavers’ employees and representatives, this
project has seen a handful of setbacksSystem Pavers has made every effort to
defuse the situation by assigning new project managers and contractors
Currently, *** ***, System
Pavers’ construction manager has been in
contact with the ***s regularly as the project nears completionAccording
to our records, the sprinklers have been adjusted and two copies of the drawing
plans have been providedMr*** is working with the homeowners to resolve
the remaining issue
We have come to a mutual agreement with the *** family and we are pleased to say their project is 100% complete and this dispute is completely resolved
When we went out and started the job, the materials were already on site and in a timely manner as plannedThe Project Manager and Mr*** (our client) had a conversation regarding the project as this is protocol on all System Pavers projectsMr*** had supplied his own plumber which was
supposed to be on site at p.mto dig and install all the plumbing linesThe plumber, contracted by Mr***, showed up unprepared to dig his lines, so the crew contacted the Project Manager and informed him of the situationThe Project Manager contacted Mr*** and informed him as wellIn light of this, Mr*** fired his contracted plumber, so we provided him with a quote to dig the plumbing trench at a cost of $At this time, Mr*** then became verbally aggressive with our Project Manager and hung up the phoneHe wanted us to do this work for free even though it was not part of the signed contract with System Pavers. Mr*** then called the Project Manager back to further abuse him verbally. Mr*** did not respond to any of our Project Manager's attempts to further communicationOur Project Manager did receive a phone call for the Design Consultant who informed him that Mr*** did not want any further contact with the Project ManagerOur Quality Control Representative, *** Campbell, was then contacted at this time to try and reach out to Mr*** to try to rectify the situation as well as complete the jobWe made contact with Mr*** and he told *** that he was okay with System Pavers coming back to complete the job, however, during this conversation, Mr***'s anger increasedThe conversation ended with Mr*** was going to contact *** on Friday to confirm if would come back on Monday to complete the job. Mr*** did not make any attempts to contact us on Friday, so *** called that same evening and left a voicemail*** called again on Saturday and left another voicemailThe next time we we heard from Mr*** was when he made contact with *** *** and *** worked to secure a crew to complete the jobAs the crew was being lined up, Mr*** then informed *** that the only way we could come back to complete the job was if we gave him a $discount*** discussed it with his Construction Manager and agreed that the discount was not warranted and was far too muchSystem Pavers informed Mr*** that we could not offer the discount and Mr*** chose to not allow us to come back. Mr*** wanted to cancel the contract and to not proceedOur Corporate office was made aware of the situation and it was their decision to honor the customer's wished and give the $discount to simply complete our project and move on as it wasn't worth it to anyone to continue in the direction we were goingAt this time, the customer had been unresponsive for approximately two weeks when System Pavers decided to file a lien on Mr***'s property to protect the companyShortly after the customer recieved the lien information, he contacted System PaversThe Construction Manager then called Mr*** and tried to work to a solution. Ultimately we have agreed for Mr*** pay an additional $to System Pavers, as per his signed agreement which states in Section (b): if Purchaser cancels after work has been commenced we are entitled to all costs and expenses incurred by ContractorMr*** has accepted this final solution and has informed us that he has mailed us a check for the agreed amount of $
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.System Pavers answer is unacceptableThe only reason there was conflict is because the job was not being done as promisedMr*** had to question the contractors as the work was not correctAfter he questioned the contractors and addressed the problems then items were being resolved such as the sprinklers being adjusted and the line being buriedThe problems were not being solved in a timely matter and after continuous promises that it would be done "the next day" the next day turned into weeks laterThis is the reason there was conflictWhat about the gas line issues? A new plumber has been assigned due to the last plumber not having the tools necessary to do the jobTracey (the last plumber) did not have a ladder and was standing on our folding chair, if he fell off we would have a liability issue because he was using our property. When Tracey was asked again to provide his own ladder he left and did not returnCurrently the new plumber has advised it necessary to rip out all of the pipe they installed in the basement and start over
A company cannot continue to promise the customer they would be out the next day and not show up. The customer rearranges their schedule, work or otherwise to be home to allow access and then no one shows up nor do they call. If the customer just lays back and waits for the company to do it on their time the project would never get completed
We still have not received drawings or otherwise regarding this projectThe only item we received was our copy of the signed contractIf drawings were provided from the beginning then everyone would be on the same page as to what was agreed uponDue to this issue we had to be involved with the contractors so they provided what was promisedSuch as the matching stone around the fire pit and the barbequeThe contractor installed the wrong brick on the fire pit and when Mr*** advised them nicely that it was supposed to match the barbeque the contractor stated "he didn't know that" and made that correctionAs the customer are we just supposed to sit back and let that happen so it would cause further delays? We were told from the beginning certain people (salesman, foreman) would be out to check on the progress of the job and as to our knowledge that has never happenedIf representatives from System Pavers were checking on the job as promised maybe it would have been completed in a timely matter and not still waiting 1/months later.Regards,*** ***
We have spoken to the managers at the Camarillo branchWe sincerely apologize for the delays that have been experienced in regards to the repairsOur Project Manager was able to reach our customer after several attempts and scheduled a repair crew to be present today 7/at 8:am to complete
the repairsBoth the Project Manager and Construction Manager are present with the customer and expect the repairs to be completed today
System Pavers has been in contact with Mrand Mrs***Due to manufacturer defect, System Pavers is happy to stand behind our 25-year warranty to ensure the repairs are made and the homeowners are happy
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is this company's modus operandi to come look and take pictures appearing as if they will take care of the complaintThey came out on Friday admitted to putting down a faultyMaterial and advised they would call on Monday for the game plan to fix/replace the paversI haven't heard from anyone as of today Wednesday evening*** *** said he would call on Monday.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
System Pavers is currently working with the customer to resolve outstanding issuesWe urge our customers to please contact our 24/customer support line: 844-728-for urgent matters such as this
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Hi ***,I am writing in regard to my recent complaint about System Pavers They contacted us right away to resolve the problem They have been to our house twice First, the contractor manager and then he brought out another person that deals with the turf we were complaining
about They have committed to us to have our issue fixed and possibly completely replaced At this time, please take my complaint off as they have promised to make this right.Thank you for all your help in this matter You were quite helpful.***
*** ***
Hello,*** *** is the Regional Operations Manager for the Sacramento branch and the one who is handling Mr***’s situationWe appreciate the opportunity to look further into Mr***’s claims and help correct any outstanding issues for his projectBelow is a response
including the steps that have been taken to handle Mr***’s claim.On July 12, *** discussed Mr***’s situation with the appropriate manager (***) and called Mr*** to see if he was able to visit Mr***’s home to assess the project issues.On July 13, *** was able to meet with Mr*** to assess the issues with his projectTogether, *** and Mr*** reviewed the details of the repair and discussed an action planThe repair is scheduled for July and July 22, Once we receive an update of the repair completion we can gladly provide an additional update to Revdex.com if neededMr*** had also mentioned touching base with Revdex.com on his end to ensure Revdex.com knew we have finalized a plan to resolve this issue and addressed his concerns.Thank you for your time and again for the opportunity to get this resolved
I am writing this letter to inform you that my complaint (# [redacted] ) withSystem Pavers has been resolvedSystem Pavers has completed all work,hazardous and cosmetic to our satisfaction and we no longer have any other complaints against them The job they did now looks amazingThank you so much for your assistanceIn this matter, appreciate all you did, [redacted]
[redacted] System Pavers Inc Alvarado Niles Rd, Suite Union City, CA 510-774- March 18, [redacted] *** [redacted] *** [redacted] E-mail: [redacted] Dear [redacted] ***, This letter is to address your recent complaint to the Revdex.com We are very sorry for the inconvenience you were causedWe educate our canvas team extensively on honoring homeowner’s privacy wishes, and we are therefore very sorry that this occurred at your home We are spending time this week to further educate our team to ensure this does not happen again We hope you can accept our apologies and consider this matter closed Sincerely, [redacted] Senior VPSystem Pavers Inc
We appreciate the opportunity to respond and further help resolve any outstanding issuesOn 5/23/we received a [redacted] review from [redacted] in regards to his turf that we had previously installed in November of We had originally installed leisure turf in his home and later after install *** realized he wanted pro turf for the specific purpose of having a putting greenThat same day [redacted] also sent an email to our Social Service address [email protected] in which I ( [redacted] , Online Reputation Manager) responded at 1:17pm (email image included) I thanked [redacted] for his feedback, passed along his message to the VP in San Diego, let him know I did so, and informed him we’d be looking into his claims and help correct any outstanding issues [redacted] replied on Thursday May to thank me for my response and to inform me the San Diego Construction Manager [redacted] had given him a call in the afternoon on May 23rd [redacted] did confirm he touches base with [redacted] in regards to the pricing for the upgraded pro turf he was interested in having installed (image attached) On Thursday June 2nd we received ***’s Revdex.com complaint [redacted] called [redacted] that same day to provide him with the quote for a second time and also emailed the estimate out to [redacted] (email image attached)On Friday June 3rd [redacted] confirmed he received the email from [redacted] but was delayed in responding due to the fact that he was travelingOn Tuesday June 8th [redacted] let us know [redacted] emailed back with a few questions which he was addressingHe was just waiting to hear back from [redacted] in regards to what [redacted] wanted to doOn Monday June 13th I reached out to [redacted] to follow up on whether or not he’d heard back from *** [redacted] made an effort to reach out to [redacted] and was able to touch base with him [redacted] has decided to move forward with the pro turf putting green and [redacted] has set up his installation for the week of June 20thWe are pleased we were able to work with [redacted] in order to get things resolved and get him the putting green he’s been wanting
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As of today I have been working with multiple Project Managers (because System Pavers keep changing them on me) to have the issues resolvedI have been put in contact with one Project Manager that is extremely good in what he does, understands the scope of work, and can complete itThe only thing is he had a family emergency and now I am back to the 3rd stringersThey showed up again this morning to work on the issues at hand and had no idea the scope of workI once again had to manage the project for them (the only reason I hired System Pavers in the first place was to mange this project)I even have one of them giving me dirty looks, not professional at allI have never been contacted by SrManagement to ask how we can work together to resolve all my concernsI have still yet to hear on the financial impact of their lack of contract commitment of Project Management, once again going back to their website company mission statement, "how home improvement should be professionally managed with customer services being the highest priority"I am 100% dissatisfied with System Pavers, their crews, and their business ethics!!! I cannot wait for this to be done, them out of my life, and closure on this horrible experience.] Regards, [redacted]
System Pavers has been in contact with the [redacted] and will move forward with repair work as soon as the customers are ready
Our customer's satisfaction with a job well done is always our number one priority* An individual project manager is assigned to each project to make sure the homeowner has a direct point of contact throughout the entire installation process and afterwards* We appreciate the opportunity to resolve
any customer claims or outstanding issues* Below you will find the series of events that have taken place to resolve this complaint since it was received on May 17th* We appreciate the homeowner's patience while we get this resolved for them*On Tuesday May 17, 11:50am- Manager *** *** left messages on the number listed for customer, as well as the number in their customer file, He also emailed them letting them know that he left them messages and asked them to reach out to him personally at their earliest convenience* On Tuesday May 17, at 11:59am- *** spoke with homeowner and everything went smoothly on their call* He set up a meeting with homeowner for Thursday May 19, to review their repair*On Friday May 20, 2016- *** *** (Sales Manager) visited homeowners residence to assess repair* His evaluation determined this repair would take 1-hours of work to fix and he was working with homeowners on a set day and time to fix repair* On Friday May 27* 2016- *** and *** have both followed up with homeowner to schedule a day and time to fix repair* All follow ups have seemed positive and together *** and *** have worked with homeowner to get this repair handled and ensure the customer is satisfied with the job at hand* As of today we are just waiting to confirm the repair work for either Tuesday May 31st or Wednesday June 1st as this is the soonest we have a crew available for the repair work* Thank you!
Unfortunately, due to conflicts
between Mr*** and System Pavers’ employees and representatives, this
project has seen a handful of setbacksSystem Pavers has made every effort to
defuse the situation by assigning new project managers and contractors
Currently, *** ***, System
Pavers’ construction manager has been in
contact with the ***s regularly as the project nears completionAccording
to our records, the sprinklers have been adjusted and two copies of the drawing
plans have been providedMr*** is working with the homeowners to resolve
the remaining issue
We have come to a mutual agreement with the *** family and we are pleased to say their project is 100% complete and this dispute is completely resolved
When we went out and started the job, the materials were already on site and in a timely manner as plannedThe Project Manager and Mr*** (our client) had a conversation regarding the project as this is protocol on all System Pavers projectsMr*** had supplied his own plumber which was
supposed to be on site at p.mto dig and install all the plumbing linesThe plumber, contracted by Mr***, showed up unprepared to dig his lines, so the crew contacted the Project Manager and informed him of the situationThe Project Manager contacted Mr*** and informed him as wellIn light of this, Mr*** fired his contracted plumber, so we provided him with a quote to dig the plumbing trench at a cost of $At this time, Mr*** then became verbally aggressive with our Project Manager and hung up the phoneHe wanted us to do this work for free even though it was not part of the signed contract with System Pavers. Mr*** then called the Project Manager back to further abuse him verbally. Mr*** did not respond to any of our Project Manager's attempts to further communicationOur Project Manager did receive a phone call for the Design Consultant who informed him that Mr*** did not want any further contact with the Project ManagerOur Quality Control Representative, *** Campbell, was then contacted at this time to try and reach out to Mr*** to try to rectify the situation as well as complete the jobWe made contact with Mr*** and he told *** that he was okay with System Pavers coming back to complete the job, however, during this conversation, Mr***'s anger increasedThe conversation ended with Mr*** was going to contact *** on Friday to confirm if would come back on Monday to complete the job. Mr*** did not make any attempts to contact us on Friday, so *** called that same evening and left a voicemail*** called again on Saturday and left another voicemailThe next time we we heard from Mr*** was when he made contact with *** *** and *** worked to secure a crew to complete the jobAs the crew was being lined up, Mr*** then informed *** that the only way we could come back to complete the job was if we gave him a $discount*** discussed it with his Construction Manager and agreed that the discount was not warranted and was far too muchSystem Pavers informed Mr*** that we could not offer the discount and Mr*** chose to not allow us to come back. Mr*** wanted to cancel the contract and to not proceedOur Corporate office was made aware of the situation and it was their decision to honor the customer's wished and give the $discount to simply complete our project and move on as it wasn't worth it to anyone to continue in the direction we were goingAt this time, the customer had been unresponsive for approximately two weeks when System Pavers decided to file a lien on Mr***'s property to protect the companyShortly after the customer recieved the lien information, he contacted System PaversThe Construction Manager then called Mr*** and tried to work to a solution. Ultimately we have agreed for Mr*** pay an additional $to System Pavers, as per his signed agreement which states in Section (b): if Purchaser cancels after work has been commenced we are entitled to all costs and expenses incurred by ContractorMr*** has accepted this final solution and has informed us that he has mailed us a check for the agreed amount of $
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.System Pavers answer is unacceptableThe only reason there was conflict is because the job was not being done as promisedMr*** had to question the contractors as the work was not correctAfter he questioned the contractors and addressed the problems then items were being resolved such as the sprinklers being adjusted and the line being buriedThe problems were not being solved in a timely matter and after continuous promises that it would be done "the next day" the next day turned into weeks laterThis is the reason there was conflictWhat about the gas line issues? A new plumber has been assigned due to the last plumber not having the tools necessary to do the jobTracey (the last plumber) did not have a ladder and was standing on our folding chair, if he fell off we would have a liability issue because he was using our property. When Tracey was asked again to provide his own ladder he left and did not returnCurrently the new plumber has advised it necessary to rip out all of the pipe they installed in the basement and start over
A company cannot continue to promise the customer they would be out the next day and not show up. The customer rearranges their schedule, work or otherwise to be home to allow access and then no one shows up nor do they call. If the customer just lays back and waits for the company to do it on their time the project would never get completed
We still have not received drawings or otherwise regarding this projectThe only item we received was our copy of the signed contractIf drawings were provided from the beginning then everyone would be on the same page as to what was agreed uponDue to this issue we had to be involved with the contractors so they provided what was promisedSuch as the matching stone around the fire pit and the barbequeThe contractor installed the wrong brick on the fire pit and when Mr*** advised them nicely that it was supposed to match the barbeque the contractor stated "he didn't know that" and made that correctionAs the customer are we just supposed to sit back and let that happen so it would cause further delays? We were told from the beginning certain people (salesman, foreman) would be out to check on the progress of the job and as to our knowledge that has never happenedIf representatives from System Pavers were checking on the job as promised maybe it would have been completed in a timely matter and not still waiting 1/months later.Regards,*** ***
System Pavers has completed this project to the satisfaction of the customer
We have spoken to the managers at the Camarillo branchWe sincerely apologize for the delays that have been experienced in regards to the repairsOur Project Manager was able to reach our customer after several attempts and scheduled a repair crew to be present today 7/at 8:am to complete
the repairsBoth the Project Manager and Construction Manager are present with the customer and expect the repairs to be completed today
System Pavers has been in contact with Mrand Mrs***Due to manufacturer defect, System Pavers is happy to stand behind our 25-year warranty to ensure the repairs are made and the homeowners are happy
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is this company's modus operandi to come look and take pictures appearing as if they will take care of the complaintThey came out on Friday admitted to putting down a faultyMaterial and advised they would call on Monday for the game plan to fix/replace the paversI haven't heard from anyone as of today Wednesday evening*** *** said he would call on Monday.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
System Pavers is currently working with the customer to resolve outstanding issuesWe urge our customers to please contact our 24/customer support line: 844-728-for urgent matters such as this
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This complaint has been resolved.Thank you,*** ***
Hi ***,I am writing in regard to my recent complaint about System Pavers They contacted us right away to resolve the problem They have been to our house twice First, the contractor manager and then he brought out another person that deals with the turf we were complaining
about They have committed to us to have our issue fixed and possibly completely replaced At this time, please take my complaint off as they have promised to make this right.Thank you for all your help in this matter You were quite helpful.***
*** ***
Hello,*** *** is the Regional Operations Manager for the Sacramento branch and the one who is handling Mr***’s situationWe appreciate the opportunity to look further into Mr***’s claims and help correct any outstanding issues for his projectBelow is a response
including the steps that have been taken to handle Mr***’s claim.On July 12, *** discussed Mr***’s situation with the appropriate manager (***) and called Mr*** to see if he was able to visit Mr***’s home to assess the project issues.On July 13, *** was able to meet with Mr*** to assess the issues with his projectTogether, *** and Mr*** reviewed the details of the repair and discussed an action planThe repair is scheduled for July and July 22, Once we receive an update of the repair completion we can gladly provide an additional update to Revdex.com if neededMr*** had also mentioned touching base with Revdex.com on his end to ensure Revdex.com knew we have finalized a plan to resolve this issue and addressed his concerns.Thank you for your time and again for the opportunity to get this resolved