The repairs were completed on the customer's project on Tuesday August 8, The Project Manager spoke with Mrs*** on Wednesday August, 9, and she confirmed they were satisfied with the repairs
Response to Customer: Hi Mr. [redacted], We appreciate your feedback and are sorry to hear about this. After communicating your Revdex.com complaint to the branch on November 9th, we attempted to contact you via phone and email in order to address your concerns. When we hadn’t heard back from you...
by the 14th of November, we made a second attempt to contact you in order to address your concerns. Unfortunately, we still received a response. Attached here is a screenshot of the email that was sent by our Construction Manager, [redacted] to the email address you provided ([redacted]). If you could please get in touch with [redacted] at the email address of, [redacted], he can help you further.Sincerely,[redacted]System Pavers Screen shot of email sent: [redacted]Internet Marketing CoordinatorS.P. Marketing, Inc.949-263-8300 Ext. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We had a contract and if I was to back out of it after the grace period they would keep my deposit. Since the roles are reversed, I should be compensated for them backing out of contract at the last moment. We had labor day plans that were ruined since they did not do the job. They had ample time since the contract sign date to decide to back out, but didn't until last moment. They even had a porta potty delivered to our house that sat there for 4 days before finally being removed. Its company"s like this that put a bad name on the industry and the public should be well informed of they way they do business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
System Pavers is actively working with Mr. and Mrs. [redacted] to correct the manufacturer’s defected product. The re-installation has been completed and sealing will begin after weather clears up. While System Pavers strives to provide excellent customer service and satisfaction, we urge our customers to please contact our 24/7 hotline should they have any urgent questions/concerns: 844-728-3888.
System
Pavers has contacted Mr. [redacted] explaining no deposit will be refunded due to
contractual agreement under “Notice of Three-Day Right to Cancel: You,
Purchaser, have the right to cancel this Contract within three business days.
You may cancel by e-mailing, mailing, faxing, or delivering...
a written notice to
Contractor at Contractor’s place of business by midnight of the third business
day after you received a signed and dated copy of the Contract that includes
this notice. Include your name, your address, and the date you received the
signed copy of the Contract and this notice…” Contract was signed in April 2012 and request for deposit
refund was made in 2015. System Pavers received no written request for
cancelation until 3 years later, which surpassed the 3-day cooling-off period.
System Pavers is happy to uphold the contracted agreement and continue with
requested project if customer wishes to.
Revdex.com of San Diego,I would like to inform you that I resolved my complaint with System Pavers. Please retract complaint ID [redacted] as we have come to an agreement.Thank you,[redacted]
Mr. [redacted],
On behalf of System Pavers, I’d like to take the opportunity
to extend our sincerest apologies for the service demonstrated over the past
few months. We strive to provide superior service in all areas and hope that though
rectifying the outstanding issues we regained your trust....
We wish to deliver
the best value to each homeowner, and have since created a 24/7 hotline
available to all our clients should there be any urgent issues: 844-728-3888.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Aaron quickly contacted me to fully understand the issues and brought in [redacted] with his crew and completed the work. I consider this complaint resolved.
Regards,
[redacted]
I am writing this letter to inform you that my complaint (#[redacted]) withSystem Pavers has been resolved. System Pavers has completed all work,hazardous and cosmetic to our satisfaction and we no longer have any other complaints against them. The job they did now looks amazing. Thank you so much for your assistanceIn this matter, appreciate all you did, [redacted]
It is unfortunate we were unable to move forward with Mr. [redacted]'s project, although not often, sometimes these are hard decisions that have to be made. System Pavers has returned the full deposit to Mr. [redacted] and Mr. [redacted] has indeed cashed the refund. At this point, the issue has been...
System Pavers has been working with Mr. [redacted] to resolve outstanding repairs. We urge our customers to please call ###-###-####; our 24/7 hotline for urgent matters.
He [redacted], We appreciate you taking the time to leave your feedback and are sorry to hear about this. Your satisfaction is our number one priority and we're happy to help get things resolved for you. Santa Ana Construction Manager [redacted] provided an update that he was able to touch base...
with you in regards to your concerns and came out to your home to assess the needed work on Monday 10/17. He let us know there is a timeline in place to take care of the work and that he is happy to be able get this taken care of for you. We appreciate the opportunity to remedy this situation and to make sure you’re 100% satisfied with your outdoor living project. Sincerely, [redacted]System Pavers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As of today I have been working with multiple Project Managers (because System Pavers keep changing them on me) to have the issues resolved. I have been put in contact with one Project Manager that is extremely good in what he does, understands the scope of work, and can complete it. The only thing is he had a family emergency and now I am back to the 3rd stringers. They showed up again this morning to work on the issues at hand and had no idea the scope of work. I once again had to manage the project for them (the only reason I hired System Pavers in the first place was to mange this project). I even have one of them giving me dirty looks, not professional at all. I have never been contacted by Sr. Management to ask how we can work together to resolve all my concerns. I have still yet to hear on the financial impact of their lack of contract commitment of Project Management, once again going back to their website company mission statement, "how home improvement should be professionally managed
with customer services being the highest priority". I am 100% dissatisfied with System Pavers, their crews, and their business ethics!!! I cannot wait for this to be done, them out of my life, and closure on this horrible experience.]
Regards,
[redacted]
[redacted]
System Pavers Inc.
32950 Alvarado Niles Rd, Suite 500
Union City, CA 94587
510-774-4342
...
March 18, 2015
[redacted] [redacted] [redacted]
E-mail: [redacted]
Dear [redacted],
This letter is to address your recent complaint to the Revdex.com.
We are very sorry for the inconvenience you were caused. We educate our canvas
team extensively on honoring homeowner’s privacy wishes, and we are therefore
very sorry that this occurred at your home.
We are spending time this week to further educate our team
to ensure this does not happen again.
We hope you can accept our apologies and consider this
matter closed.
Sincerely,
[redacted]
Senior VPSystem Pavers Inc
We appreciate the opportunity to respond and further help resolve any outstanding issues. On 5/23/2016 we received a [redacted] review from [redacted] in regards to his turf that we had previously installed in November of 2015. We had originally installed leisure turf in his home and later after install [redacted]...
realized he wanted pro turf for the specific purpose of having a putting green. That same day [redacted] also sent an email to our Social Service address [email protected] in which I ([redacted], Online Reputation Manager) responded at 1:17pm (email image included). I thanked [redacted] for his feedback, passed along his message to the VP in San Diego, let him know I did so, and informed him we’d be looking into his claims and help correct any outstanding issues. [redacted] replied on Thursday May 26 to thank me for my response and to inform me the San Diego Construction Manager [redacted] had given him a call in the afternoon on May 23rd. [redacted] did confirm he touches base with [redacted] in regards to the pricing for the upgraded pro turf he was interested in having installed (image attached). On Thursday June 2nd we received [redacted]’s Revdex.com complaint. [redacted] called [redacted] that same day to provide him with the quote for a second time and also emailed the estimate out to [redacted] (email image attached). On Friday June 3rd [redacted] confirmed he received the email from [redacted] but was delayed in responding due to the fact that he was traveling. On Tuesday June 8th [redacted] let us know [redacted] emailed back with a few questions which he was addressing. He was just waiting to hear back from [redacted] in regards to what [redacted] wanted to do. On Monday June 13th I reached out to [redacted] to follow up on whether or not he’d heard back from [redacted]. [redacted] made an effort to reach out to [redacted] and was able to touch base with him. [redacted] has decided to move forward with the pro turf putting green and [redacted] has set up his installation for the week of June 20th. We are pleased we were able to work with [redacted] in order to get things resolved and get him the putting green he’s been wanting.
The repairs were completed on the customer's project on Tuesday August 8, The Project Manager spoke with Mrs*** on Wednesday August, 9, and she confirmed they were satisfied with the repairs
Response to Customer: Hi Mr. [redacted], We appreciate your feedback and are sorry to hear about this. After communicating your Revdex.com complaint to the branch on November 9th, we attempted to contact you via phone and email in order to address your concerns. When we hadn’t heard back from you...
by the 14th of November, we made a second attempt to contact you in order to address your concerns. Unfortunately, we still received a response. Attached here is a screenshot of the email that was sent by our Construction Manager, [redacted] to the email address you provided ([redacted]). If you could please get in touch with [redacted] at the email address of, [redacted], he can help you further.Sincerely,[redacted]System Pavers Screen shot of email sent: [redacted]Internet Marketing CoordinatorS.P. Marketing, Inc.949-263-8300 Ext. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We had a contract and if I was to back out of it after the grace period they would keep my deposit. Since the roles are reversed, I should be compensated for them backing out of contract at the last moment. We had labor day plans that were ruined since they did not do the job. They had ample time since the contract sign date to decide to back out, but didn't until last moment. They even had a porta potty delivered to our house that sat there for 4 days before finally being removed. Its company"s like this that put a bad name on the industry and the public should be well informed of they way they do business.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
System Pavers is actively working with Mr. and Mrs. [redacted] to correct the manufacturer’s defected product. The re-installation has been completed and sealing will begin after weather clears up. While System Pavers strives to provide excellent customer service and satisfaction, we urge our customers to please contact our 24/7 hotline should they have any urgent questions/concerns: 844-728-3888.
System
Pavers has contacted Mr. [redacted] explaining no deposit will be refunded due to
contractual agreement under “Notice of Three-Day Right to Cancel: You,
Purchaser, have the right to cancel this Contract within three business days.
You may cancel by e-mailing, mailing, faxing, or delivering...
a written notice to
Contractor at Contractor’s place of business by midnight of the third business
day after you received a signed and dated copy of the Contract that includes
this notice. Include your name, your address, and the date you received the
signed copy of the Contract and this notice…” Contract was signed in April 2012 and request for deposit
refund was made in 2015. System Pavers received no written request for
cancelation until 3 years later, which surpassed the 3-day cooling-off period.
System Pavers is happy to uphold the contracted agreement and continue with
requested project if customer wishes to.
Revdex.com of San Diego,I would like to inform you that I resolved my complaint with System Pavers. Please retract complaint ID [redacted] as we have come to an agreement.Thank you,[redacted]
Mr. [redacted],
On behalf of System Pavers, I’d like to take the opportunity
to extend our sincerest apologies for the service demonstrated over the past
few months. We strive to provide superior service in all areas and hope that though
rectifying the outstanding issues we regained your trust....
We wish to deliver
the best value to each homeowner, and have since created a 24/7 hotline
available to all our clients should there be any urgent issues: 844-728-3888.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Aaron quickly contacted me to fully understand the issues and brought in [redacted] with his crew and completed the work. I consider this complaint resolved.
Regards,
[redacted]
As of April 2nd, System Pavers' Operation's Manager reported this repair was complete.
System Pavers has been in contact with the [redacted] and will move forward with repair work as soon as the customers are ready.
I am writing this letter to inform you that my complaint (#[redacted]) withSystem Pavers has been resolved. System Pavers has completed all work,hazardous and cosmetic to our satisfaction and we no longer have any other complaints against them. The job they did now looks amazing. Thank you so much for your assistanceIn this matter, appreciate all you did, [redacted]
It is unfortunate we were unable to move forward with Mr. [redacted]'s project, although not often, sometimes these are hard decisions that have to be made. System Pavers has returned the full deposit to Mr. [redacted] and Mr. [redacted] has indeed cashed the refund. At this point, the issue has been...
resolved.
System Pavers has been working with Mr. [redacted] to resolve outstanding repairs. We urge our customers to please call ###-###-####; our 24/7 hotline for urgent matters.
He [redacted], We appreciate you taking the time to leave your feedback and are sorry to hear about this. Your satisfaction is our number one priority and we're happy to help get things resolved for you. Santa Ana Construction Manager [redacted] provided an update that he was able to touch base...
with you in regards to your concerns and came out to your home to assess the needed work on Monday 10/17. He let us know there is a timeline in place to take care of the work and that he is happy to be able get this taken care of for you. We appreciate the opportunity to remedy this situation and to make sure you’re 100% satisfied with your outdoor living project. Sincerely, [redacted]System Pavers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As of today I have been working with multiple Project Managers (because System Pavers keep changing them on me) to have the issues resolved. I have been put in contact with one Project Manager that is extremely good in what he does, understands the scope of work, and can complete it. The only thing is he had a family emergency and now I am back to the 3rd stringers. They showed up again this morning to work on the issues at hand and had no idea the scope of work. I once again had to manage the project for them (the only reason I hired System Pavers in the first place was to mange this project). I even have one of them giving me dirty looks, not professional at all. I have never been contacted by Sr. Management to ask how we can work together to resolve all my concerns. I have still yet to hear on the financial impact of their lack of contract commitment of Project Management, once again going back to their website company mission statement, "how home improvement should be professionally managed
with customer services being the highest priority". I am 100% dissatisfied with System Pavers, their crews, and their business ethics!!! I cannot wait for this to be done, them out of my life, and closure on this horrible experience.]
Regards,
[redacted]
[redacted]
System Pavers Inc.
32950 Alvarado Niles Rd, Suite 500
Union City, CA 94587
510-774-4342
...
March 18, 2015
[redacted] [redacted] [redacted]
E-mail: [redacted]
Dear [redacted],
This letter is to address your recent complaint to the Revdex.com.
We are very sorry for the inconvenience you were caused. We educate our canvas
team extensively on honoring homeowner’s privacy wishes, and we are therefore
very sorry that this occurred at your home.
We are spending time this week to further educate our team
to ensure this does not happen again.
We hope you can accept our apologies and consider this
matter closed.
Sincerely,
[redacted]
Senior VPSystem Pavers Inc
We appreciate the opportunity to respond and further help resolve any outstanding issues. On 5/23/2016 we received a [redacted] review from [redacted] in regards to his turf that we had previously installed in November of 2015. We had originally installed leisure turf in his home and later after install [redacted]...
realized he wanted pro turf for the specific purpose of having a putting green. That same day [redacted] also sent an email to our Social Service address [email protected] in which I ([redacted], Online Reputation Manager) responded at 1:17pm (email image included). I thanked [redacted] for his feedback, passed along his message to the VP in San Diego, let him know I did so, and informed him we’d be looking into his claims and help correct any outstanding issues. [redacted] replied on Thursday May 26 to thank me for my response and to inform me the San Diego Construction Manager [redacted] had given him a call in the afternoon on May 23rd. [redacted] did confirm he touches base with [redacted] in regards to the pricing for the upgraded pro turf he was interested in having installed (image attached). On Thursday June 2nd we received [redacted]’s Revdex.com complaint. [redacted] called [redacted] that same day to provide him with the quote for a second time and also emailed the estimate out to [redacted] (email image attached). On Friday June 3rd [redacted] confirmed he received the email from [redacted] but was delayed in responding due to the fact that he was traveling. On Tuesday June 8th [redacted] let us know [redacted] emailed back with a few questions which he was addressing. He was just waiting to hear back from [redacted] in regards to what [redacted] wanted to do. On Monday June 13th I reached out to [redacted] to follow up on whether or not he’d heard back from [redacted]. [redacted] made an effort to reach out to [redacted] and was able to touch base with him. [redacted] has decided to move forward with the pro turf putting green and [redacted] has set up his installation for the week of June 20th. We are pleased we were able to work with [redacted] in order to get things resolved and get him the putting green he’s been wanting.