Medical Guardian

Mr [redacted] ,We apologize for any inconvenience we may have created for you related to this issueMy billing supervisor has provided a refund as you requested and hope that this resolves the matter to your satisfactionSincerely,Geoff

Dear [redacted] and [redacted] ,I want to apologize for any inconvenience you have experiencedAs I understand it my team has been in contact with you to resolve your concernsThey have arranged for return of equipment, refund, and cancellation of your serviceShould you have any other questions or concerns please feel free to reach out us.Regards,Geoff

Dear Revdex.com,I have reviewed the account history for [redacted] [redacted] did follow all of the correct procedures when calling in to cancel her father's account [redacted] did sent the equipment back in a timely manner, and unfortunately we did not get the refund processed and credited back to her credit card within the day timeline as we promisedThe refund was processed and credited on 8/20/which was days over the day promiseI reached out and spoke to [redacted] to apologize for the delay [redacted] did confirm receipt of the refund and was satisfied Regards, Michael D [redacted] Client Services Manager Medical Guardian™ Market Street Suite Philadelphia, PA ( ###-###-#### ext [redacted] + [redacted] @medicalguardian.com

Hi [redacted] ,I'd like to express my apologies for your experience with Medical GuardianWe sent an email before your auto-renewal, however we have since put in a process to send out a letter as wellWe refunded the remainder of the annual renewal today of $I left you a couple voicemail's today with my direct phone numberPlease reach out with any questions or concerns moving forward.Thank you!

Hi [redacted] ***, We received the device back on October 14th and processed your refund on November 12thWe do let our clients know that it can take up to days to process a refund We apologize for any misunderstandings between us! We hope the service we provided for more than a year provided you and your family comfort and piece of mind! Please let us know if there is anything else we can do for youThank you!

Dear ***, Roman","serif We received your complaint and have investigated the incidentOur records show that you have been in contact with one of our sales managers, [redacted] Your original equipment was received and a refund is being processedOn 5/7/the correct unit was delivered and our customer service department attempted to assist with the activation and set- up but were unable to reach you Medical Guardian is committed to providing excellent customer serviceWe are grateful you chose us to protect your loved oneIf you have any further questions please contact me directly at ###-###-#### Best Regards, [redacted] Director of Customer Service

[redacted] , We are sorry for your poor experienceWe have issued a full refund and sent you out a return label for the unit to be returned to usWe tried you a couple timesto explain via telephone but have unable to reach youIf you have any additional issues please call us at ###-###-#### and speak with Simone, our Billing Manager.Regards,Medical Guardian Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com, [redacted] was called back to inform him that his Cancellation was being processed today 6/8/and all refunds owed including the most recent charge of will be funded back to the payment method on file.I informed him as the Client Services rep did on his call that the Return Process can take up to days to be processed which is why he was charged the additional month

Hi [redacted] ,Thank you for your time on the phone yesterday! As I mentioned on the phone we do not have any record of receiving the device back. However, we did cancel your account as of February 2016. We also refunded the February payment of $39.95 back to your credit card. Please call me directly... with any further questions or concerns.Thanks again!

Dear Revdex.com, I have reviewed both the complaint and the account for [redacted] After reviewing the account, [redacted] was indeed entitled to a full refund due to our services not working in her homeUnfortunately, there was an oversight on our end that caused the partial credit instead of the full refundWe have corrected this oversight on our end to prevent these type of errors from happening again [redacted] will be refunded the remaining $immediately in the form of an overnight check.I attempted to reach out to [redacted] however, she was not availableI left a voicemail explaining she will be refunded in fullI provided my contact information so she can call and speak directly to meI will continue to reach out to her so I can speak to her in person, as I want to apologize on behalf of Medical Guardian for any miscommunicationSincerely, Michael D [redacted] Client Services Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]Complaint: [redacted] I am rejecting this response because:I just looked at my credit card bill and the charge still remainsI remain unclear WHEN Medical Guardian issued the refund.Additionally, repeatedly calling the #, no one is able to transfer me to a "simone" Regards, [redacted] ***

[redacted] ***We apologize for the inconvenience you have experiencedMy billing team has processed and mailed a refund check to you as requestedI hope that this resolves the matter to your satisfaction.Sincerely,Geoff

[redacted] , We are very sorry for your trouble. We refunded $88.40 to the card ending in ***, credited off the remaining balance on the account ($209.70) and cancelled the account inour system. We also notified the collection agency to remove you from thier list. In addition, We are... sending you a return shipping label so that you can return the equipment.Please let us know if there is anything else we can take care of. Again, our apologies for your less than acceptable experience with Medical Guardian.Thanks,Billing Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The credit card company has not credited her account yet but I suspect it will show up in a couple of days Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Allso, check received 02/23/by overnight mail-thank you for help in this situation!! [redacted]

[redacted] ,Thank you for your time on the phone today! As we discussed on the phone we will overnight a check to your new apartment today. As a reminder, when your daughter receives the check we sent last week can you void it out? We apologize for the delay of your refund!Thank you!

Hi ***, I apologize for you loss! A full refund was issued todayThe conversations you had with our staff will be reviewed and handled appropriatelyI thank you for your feedback as we are always striving to improveI left you a voicemail today with my direct number is there is anything else I can help you withThank you!

Hello Atty***,We apologize for the inconvenience you experienced related to *** *** ***'s accountOur billing manager Simone has been in touch with you and provided a credit as requestedAgain we are sorry for this inconvenience and hope that we have provided the closure to this matter
that you requested. Sincerely,Geoff

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
* *** ***