Medical Guardian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did receive a call from himI never saw the credit so I called him and the credit showed up the next day after talking to him
Regards,
*** ***

***, We are terribly sorry for any trouble this matter has caused you We have since removed your account from auto pay, credited off the outstanding invoices Feb and March totaling $99.90, placed a critical message on the account via the billing software *** to
"Cease and Desist any further collection efforts as the client has requested to cancel and we are currently awaiting the arrival of the returned unit"We will send a return label for the equipment Please let us know if you have any other questions and we'll be happy to assist.Thanks,Medical Guardian Client Services

***, We greatly apologize for your trouble regarding this matterPer your conversation with *** ***, we'd like to confirm that $is being refunded to you andall collection efforts from *** *** *** are immediately terminated Please let us know if we can assist any
further in this matter.Regards, Medical Guardian Team

*** ***,From what I understand Simone was waiting for the credit card dispute to clear before issuing refundI heard from Simone today and she indicated that since then she had spoken to you and refunded your credit card in full as requestedI again apologize for any confusion or inconvenience we may have caused and hope that this resolves the matter to your satisfaction.Sincerely,Geoff

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** ***,
I want to apologize sincerely for the poor customer service that you receivedI have taken some time to review your account history as well as contact history with our deptI have authorized a full refund of your accountI attempted to reach out to you and left a
voicemail with my direct contact informationWith the full refund being processed today, you can expect to see the funds reflected on the credit card on file within 3-business days depending on your banking institution
Please feel free to reach out to me directly at *** ext.***
Regards,
Michael D***
Client Services Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:MrG***, Medical Guardian, left me a message and sent an emailI have not spoken to him yet but promised to schedule an appointment during the upcoming week
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Their unit is expected to be delivered by days end Monday, 8/23. I was told to expect my refund in one weekOnce that is complete then I will be fully satisfied
Regards,
*** ***

***,We have received the device and cancelled out the account accordinglySimone from our teamleft a voicemail earlier on your machinePlease let us know if there is anything else we can do for you.Thanks,Medical Guardian Team

Mrs***,I believe you were able to speak with our billing manager today Simone and she assured you that we had already cancelled and refunded you in fullShe also mentioned that it was in fact a different company that you have your service with at this time and you needed to reach out to
themWe hope that we were able to clarify this for you as you try to resolve the matter.Sincerely,Geoff

Complaint: ***
I am rejecting this response because:I have received a response from the companyThey informed me that the funds had been deposited to my accountWhen I checked the account the funds were withdrawn from, they were not thereWhen I did some further checking I discovered that instead of replacing the money into the account it was withdrawn from, they credited my credit cardThe card had no outstanding charges waiting to be paidThis means the only way I have access is to spend money on the credit card. When I called them, they said “we will try to get the transaction reversed.” As of today, January 4, 2018, I have not received any notification nor has the money been transferred to the correct account. I will re-iterate that this is an unprofessional companyThe department that does the financial transactions, does not accept incoming phone callsThere is no one there who is willing to take responsibility for a “*** *** **.” And their lack of timeliness and attention to “issues” is non-existantI would not under any circumstances recommend them to anyone, nor would I ever consider doing business with them ever again. I thank you for your follow through and was wondering if you were interested in the final outcome. Sincerely, *** ***
Regards,
*** ***

*** ***,
Thank you for your time on the phone today! As we
discussed on the phone we will overnight a check to your new apartment todayAs a reminder, when your daughter receives the check we sent last week can you void it out? We apologize for the delay of your refund!
Thank you!

Michael D***, Thank you so much for your understanding and speedy response in this situation I design and deliver training for a *** *** customer service call center, and want to let you know that a few of the employees I spoke with were very professional and contientous in attempting to solve my problem I attempted to escalate to resolve the situation, rather than go to the extreme of the Revdex.com, but could not get past the front line Again, thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Client was called back and issued a full refund- The client apologized for getting upset, as she was just worried about her refundwe apologized and re-explained the return policy to the client to which she understood.Client was informed that the refund can take up to hours to reflect back on
her card which she also agreed she understood

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I spoke with *** *** twice by phone today and she has very valid issues and concerns I have coordinated with Connect America and arranged for a full refund to be put to her Credit Card today
and a return label mailed out which she should receive in a few daysI've also initiated an internal case into some of our language on website, print material and sales reps emails in regards to
our subscriber agreement I would like *** *** to contact me directly if she has any other problems, as I would like to attend to them personallyRegards,
Geoff G***

***, We are incredibly sorry for this issue you've encountered with Medical Guardian Simone from our Billing Department has reached out to you twice this week andleft a couple messagesShe will coordinate to make sure everything is the way you'd like it and you are not longer
charged Please let us know if you have any further issues.Regards,The Medical Guardian Team

***, We are sorry for the issues you incurred The reason we continued to try and collect a balance is we do not have record of receipt back of the equipment and the device is actually still active in our monitoring center Regardless, we are making sure to remove you from
collection efforts immediately Thanks,Medical Guardian Team

We apologize for the delay! We originally tried to refund the CC used to purchase our servicesUnfortunately the CC was expired and we were not able to do soOur records indicate a check was sent on November 20th We spoke with Laura who informed us she has still not received the check
We confirmed the address and sent another check which will arrive this week. Thank you!