Medical Hair Loss Clinic

Hi, We have responded and addressed all the complaints customer had, based on advised of the Revdex.com we have also refunded full money to the customer which was paid for the services We have done everything we could do to satisfy the customerWe consider the matter closed from our endThank you, Customer Care

Hello, Thank you for giving us the opportunity reply on customer's complaint.I would like state that we never made any promises neither did we say that we are Microsoft, we clarified time and again on the calls to customer that we are third party solutions provider.The payment on the customer's was only authorized and when customer requested we immediately released that amount to customer's card.This shows our resolve to find the solution of the problem mutually.Still in good gesture we would like offer a one time free service whenever the customer requireThank you, Customer Service

We are deeply anguished about the complain made to you by Mr [redacted] , our esteemed customerholding ID : The customer had registered with a year plan with us on March 08, atan amount of $Based on the service contract that was duly signed by [redacted] , one ofour certified technicians had taken care of his system via remote session for diagnosing the rootcause of the problemIn a very short span of time, the technician had resolved the issue andthe client was fully aware of itMeanwhile, the 'live chat' or 'voice chat' details occurredbetween us and Mr [redacted] are a testimony of his acceptance that his system is working fine.So, where does the question of duping Mr [redacted] arrive as alleged by him as “COMPUTER SCAM& FRAUD.” As far as complaint is concerned, our service contract clearly highlights that no amountis refunded once the issue is fixedSo, there is no point in deceiving Mr [redacted] , which isagainst our service policy.For speedy resolution of the dubious demand made by Mr [redacted] , we have attached voice logsin this mail to support our claim of offering a quick solution to remedy the problemWe anticipatethat our supporting documents will defend us against this dispute

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.Being on the receiving end of certain allegations, assertions and other accusations that were made against our organization by our esteemed client, [redacted] is not a pleasant experienceBeing a registered tech support company, we outright deny allegation made by Mr[redacted] , our esteemed customer holding ID :The complainant or customer had registered with a year plan with us on February 10, at an amount of $Based on the service contract that was duly signed by [redacted] , one of our certified technicians had taken his system on remote for diagnosing the root cause of the problem and resolving it eventuallyThe issue was resolved and the customer was fully aware of the developmentMeanwhile,he had shared his satisfaction with us about the support he received through online chat and confirmed that his system was working fine.First, [redacted] had electronically signed the contract agreement that stated the price for the tech support availed and area of our expertiseThis indicates that [redacted] hadn't been kept under wraps about the service offeredSecond, [redacted] apparently alleged that we presented documentation to defend our claim as a credible tech support companyThis allegation is completely uncalled for from a supposedly educated octogenarian whose system was running fine post our technical interventionFinally, the client has threatened to sue our organization if we will fail to refund the service charge along with other frivolous chargesOur organization would like to inform you that our shared documentation is legitimate and authenticGiven that the complainant yearns for settlement, we have agreed to refund him $449.99, which is the service charge fixed through mutual consentTherefore, we would like to attach the service contract agreement, once again to refute the allegations made against our company.We have initiated refund of $to his accountHis account at our end stands closed but as good will gesture we will give him one time free support in future whenever he comes to us Thanks, Customer Care

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.We would like to review this case before you publish this and we are going to submit our response soon.Should you require any information please feel free to reach us.Regards,Customer Care

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.We would like you to review this case before you publish this and we submit our response soon.Should you require any information please feel free to reach me.Regards,Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Re: Business Response; I have a few questions about the process that was used by the business to obtain remote control of my computer ! How and why did the business ascertain that my computer was at risk? Why did their pwindow have a sound alarm and freeze my computer unless I obtained help? Why was their help phone number conveniently next to Microsoft Windows Support? Why was I led to believe that if I did not get the "security problem" resolved I would lose my important information compiled? Also, a remote access program "LOGMEIN" was installed to give access to "Live PC Expert"Remote access was also TURNED ON in the windows security section Why? I am very curious to know how their "ransomeware" got in my computer to deem the computer at risk! For the above concerns I reject the business response

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.Meanwhile we review this case, we have initiated refund to customer because of the inconvenience caused to the customerSame should reach in customer's account in 3-business days.Should you require any information please feel free to reach us.Regards,Customer Care

We have received comments made by Ms. *** * *** our esteemed customer, regarding our services. Please allow us to put forth our points prior to declaring us fraudster. Our association with Ms. *** D *** started on 03/27/2016 when she had agreed to subscribe our specialized tech support service. We were informed that her computer hadn't responded and subsequently one of our technicians took remote access of her system in order to diagnose the issue. As expected, the system had problems which our technician resolved. Meanwhile, the customer was informed about the development and she had even assessed our claim only to inform us over phone by calling us that her computer was working fine on 03/28/2016. It is Live PC Experts' policy to give our customers the opportunity to seek our support to resolve issues of their PCs during the tenure of subscription. Although we have resolved the problem faced by Ms. *** D ***, yet she is disappointed with our service. We sincerely regret we fell short of our commitment in this instance.. As a good gesture, we still offer one year of free service on any of her system. We trust the action taken by us will bring a sense of resolution and satisfaction concerning this matter. Thanks,Customer Care

We have received comments made by Ms. *** ***, our esteemed customer, regarding our services. Please allow us to put forth our points prior to declaring us fraudster. Our association with Ms. *** *** started on 7/13/2016 when she had agreed to subscribe our specialized tech support service at an amount of $249.99 for a period of one year. We were informed that her computer hadn't responded and subsequently one of our technicians took remote access of her system in order to diagnose the issue. As expected, the system had become infected with a nasty virus which our technician had removed it in no time. Meanwhile, the customer was informed about the development and she had even assessed our claim only to inform us over phone that her computer was working fine on 7/14/2016 at 12:12 AM IST. It is Live PC Experts' policy to give our customers the opportunity to seek our support to resolve issues of their PCs apart from virus attack during the tenure of subscription. Although we have resolved the problem faced by Ms. Kimberly White, yet she is disappointed with our service. We sincerely regret we fell short of our commitment in this instance. Therefore, we have decided to refund the entire amount of her subscription, which should reflect in her account in few days. As a good gesture, we still offer one time free service on any of her system. We trust the action taken by us will bring a sense of resolution and satisfaction concerning this matter. Thanks,Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business has been in touch with me and promised a refund of $ However until I see the credit on my card I cannot in good conscience release them of this matter A phone call today confirmed their intent to credit my card but I will not see that for the next few days Once I receive it I shall inform you
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.Our preliminary investigation says the issue which customer faced
was resolved to customers satisfaction and same was confirmed by the customer also but still we would like you to review this case before you publish this and we will submit our response soon.Should you require any information please feel free to reach me.Regards, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Their reply does not indicate that they have issued a refund but they have, and this resolution is satisfactory to me.
Regards,

Hi, We have responded and addressed all the complaints customer had, based on advised of the Revdex.com we have also refunded full money to the customer which was paid for the services.  We have done everything we could do to satisfy the customer. We consider the matter closed from our end. Thank you, Customer Care

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.We would like to review this case before you publish this and we are...

going to submit our response soon.Should you require any information please feel free to reach us.Regards,Customer Care

Revdex.com:This company is a complete scam and should be investigated by the attorney general. They presented false evidence to the credit card company claiming their scam was legitimate business. Since I do not want to waste any more of my time I will accept the settlement of a refund for 449.99.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Hello,
Thank you for bringing this to notice. We have received customer's email as well on our support email address and replied that we require more information in order to help her resolved this. We are trying to contact her also to get this resolved as soon as possible.
Below is the copy of the...

email we sent to customer.
 
Dear [redacted],
 
We welcome your query and would be more than happy to assist you with same. we would like to gather at least the general information to identify the account you have with us. Please help us with Customer ID, Account holder's email or registered phone number. Once we are able to identify the account we would be in a better position to check the case and provide you with desired clarification.
 
We will be glad to assist you in every way so that you do not hav...⇄ />  
We appreciate your patience and ensure you of fast response.
 
 
Customer care

Live PC Expert is a customer centric company. We strongly believe in servicing our customers and operating at a level that is second to none. We do not accept allegation made by Mrs. [redacted], our esteemed customer holding ID :77930. The complainant or customer had registered with us on...

February 13, 2016 at an amount of $349.99. Based on the service contract that was duly signed by Schroeder, one of our certified technicians had taken her system on remote for diagnosing the root cause of the problem and resolving it eventually. The issue was resolved and the customer was fully aware of the development. Meanwhile, she had shared her satisfaction with us about the support she received through online chat and confirmed that her system was working fine.  Live PC Expert contact details were saved in customer’s computer desktop. Customer was briefly explained the features and benefits of unlimited software support for 2 years. The customer could have contacted us regarding any issue related to support as all the contact details of Live PC Expert was being shared with her. We might have taken some appropriate steps to ensure customer satisfactions as we are customer oriented organization. And we are still ready to process the refund if the customer call us. We are leading tech support company and we maintain 100 percent transparency and authenticity when it comes to catering top quality and affordable technical assistance to customers based in various countries. The specimen of our transparency and authenticity is reflected from our willingness to refund the money to Mrs. [redacted] if she would contact us. Still we leave the decision to your kind discretion and will happily move forward as you suggest. Should we require to share any thing else, please let us know, we would be more than happy to share that with you. Thanks, Customer Care

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.We would like you to review this case before you publish this and we...

submit our response soon.Should you require any information please feel free to reach me.Regards,Customer Care