Medical Hair Loss Clinic

We are deeply anguished about the complain made to you by Mr. [redacted], our esteemed customerholding ID : 79942. The customer had registered with a 3 year plan with us on March 08, 2016 atan amount of $449.00. Based on the service contract that was duly signed by [redacted], one ofour certified...

technicians had taken care of his system via remote session for diagnosing the rootcause of the problem. In a very short span of time, the technician had resolved the issue andthe client was fully aware of it. Meanwhile, the 'live chat' or 'voice chat' details occurredbetween us and Mr. [redacted] are a testimony of his acceptance that his system is working fine.So, where does the question of duping Mr. [redacted] arrive as alleged by him as “COMPUTER SCAM& FRAUD.” As far as complaint is concerned, our service contract clearly highlights that no amountis refunded once the issue is fixed. So, there is no point in deceiving Mr. [redacted], which isagainst our service policy.For speedy resolution of the dubious demand made by Mr. [redacted], we have attached voice logsin this mail to support our claim of offering a quick solution to remedy the problem. We anticipatethat our supporting documents will defend us against this dispute.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Re: Business Response; I have a few questions about the process that was used by the business to obtain remote control of my computer !        1. How and why did the business ascertain that my computer was at risk?       2. Why did their pop-up window have a sound alarm and freeze my computer unless I obtained help?       3. Why was their help phone number conveniently next to Microsoft Windows Support?       4. Why was I led to believe that if I did not get the "security problem" resolved I would lose my important information compiled?       5. Also, a remote access program "LOGMEIN" was installed to give access to "Live PC Expert". Remote access was also           TURNED ON in the windows security section . Why?       6. I am very curious to know how their "ransomeware" got in my computer to deem the computer at risk! For the above concerns I reject the business response.

Thank you so much for giving us a chance to put forward our case on this worthy platform.Live PC Expert strictly adheres to its transparent business policy and norms, thus, saves every record safe and sound for a quality check.Being on the receiving end of certain allegations, assertions and other...

false accusations that were made against our organization by our esteemed client, [redacted] is not a pleasant experience. Being a registered tech support company, we outright deny allegation made by Mr.[redacted], our esteemed customer holding ID :77655. The complainant or customer had registered with a 3 year plan with us on February 10, 2016 at an amount of $449.99. Based on the service contract that was duly signed by [redacted], one of our certified technicians had taken his system on remote for diagnosing the root cause of the problem and resolving it eventually. The issue was resolved and the customer was fully aware of the development. Meanwhile,he had shared his satisfaction with us about the support he received through online chat and confirmed that his system was working fine.First, [redacted] had electronically signed the contract agreement that stated the price for the tech support availed and area of our expertise. This indicates that [redacted] hadn't been kept under wraps about the service offered. Second, [redacted] apparently alleged that we presented false documentation to defend our claim as a credible tech support company. This allegation is completely uncalled for from a supposedly educated octogenarian whose system was running fine post our technical intervention. Finally, the client has threatened to sue our organization if we will fail to refund the service charge along with other frivolous charges. Our organization would like to inform you that our shared documentation is legitimate and authentic. Given that the complainant yearns for settlement, we have agreed to refund him $449.99, which is the service charge fixed through mutual consent. Therefore, we would like to attach the service contract agreement, once again to refute the allegations made against our company.We have initiated refund of $449.99 to his account. His account at our end stands closed but as good will gesture we will give him one time free support in future whenever he comes to us.  Thanks, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]
Again, there are numerous grammatical errors showing they are not American and I do not want to sign this.  [redacted]On Tuesday, March 8, 2016 2:27 PM, iN Technologies <[email protected]> wrote: Dear [redacted], Customer id : 77930 This is in reference to your request for the refund of your subscription and subsequent discussion with our manager and credit union officer, we would like to confirm you that we have refunded the agreed amount in your credit card account (Visa, last 4 digit of credit card 1538) after deduction of services if any and you would not be eligible for any further services from LivePCExpert. Please accept this as a final settlement and no further action is required. Please allow 3-5 business days for refund to be posted on your credit card. We would appreciate if you can confirm to the settlement amount by replying to this email. Please let us know in case of any discrepancy. We appreciate your patience and ensure you of fast response. You can contact us through these modes as per your convenience:   Calling card (The best way to contact)   [redacted]
 
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Hello, Thank you for giving us the opportunity reply on customer's complaint.I would like state that we never made any false promises neither did we say that we are Microsoft, we clarified time and again on the calls to customer that we are third party solutions provider.The payment on the...

customer's was only authorized and when customer requested we immediately released that amount to customer's card.This shows our resolve to find the solution of the problem mutually.Still in good gesture we would like offer a one time free service whenever the customer require. Thank you, Customer Service

Being a registered tech support company, we outright deny allegation m...⇄