MedicAlert Foundation

We have replaced all emblems for our member and he is mailing the orignal emblems to us. Member paid $and stated he will pay the difference for ordering the larger emblems. We have reviewed the engraving and sizing with member to confirm what he will be
receiving

This was an automatic renewal that the member signed up for on 5-31-2013. Her membership was automatically renewed in as well as now in 2015. Although there was no communication by Ms*** to advise us of her intent to cancel her membership, we will honor her request for
cancellation and refund. Ms*** should be aware that should she continue to wear her medical ID and we are contacted in an emergency, there will be a charge for services. The refund has been requested, the process can take up to two weeks to complete

Consumer states that she accepts the business offer but would like state that their answer to
consumer inquiries regarding issues like these were bad business practiceConsumer would like to be contacted on the delivery status of the checkShe would like the check sent to *** *** *** *** *** *** *** ***

I am rejecting this response because: the easy flex band is $and the classic stretch band is $ on their web site I think I would still be loosing money so my response is no

I am rejecting this response because: They did verify my address I was not willing to continue to wait to see if the product was delivered, nor was I willing to have another sent out and to continue to wait even longer, especially since they don't use tracking that is free for all packages sent in the USI want a full refund No one should have to wait over a month and then be expected to wait several more weeks for any order I have no trust in Medic Alert and they have done nothing to help make me feel good about doing business with them now or ever again I have since ordered a better product from a more reputable company with a tracking number

We will honor the request and waive the fees for this customer only. Our agreement with the State of WI, became null and void on waiving of fees once the state changed the original criteria for who could qualify for approval of an order. We are taking care of advancing the date and
no other notices should go out unless they are already in the process

We will be providing a full refund of $and we have cancelled her membership

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI want to thank you for the assistance and a speedy positive outcome

While the product is very nice and delivered promptly, their customer service is very poor! Aside from them not returning my email about a discount that I was not given, they have also double billed me for a necklace. Would not do business with them again.

We do not have any issues processing an order of this type, we can have an agent call Mr. [redacted] to complete the enrollment by phone.  Is there a specific day and time that works best?

We would just like to respond to the customer with the response below, to be sure she understands our original offer in our response from yesterday. “We will process the order, however need to refer back to our original offer where it states that the engraving is on the front of the ID, not the back of the ID.  We want to ensure this is understood and agreed to prior to completing the order for Ms. [redacted].  We will await a reply in agreement on the product.”  Please let me know if you have questions regarding the response above.Thank you so much,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The website has been restored for updating and we have extended the membership free of charge for 2 additional years.  We value our members and understand your concerns and your voice has been heard.   Thank You.

We were contacted by Ms. [redacted] on 2-17-2015 as her product was not yet received.  We did ask to verify her mailing address, as it is our policy to replace products lost in the mail (not delivered) after three weeks.  On 2-19-2015 we received another email communication from Ms. [redacted]...

stating that she was upset we would not issue a refund and that she would dispute the charge with her bank and file a complaint with the Revdex.com. Our offer still stands to replace the product not received.  We do need to verify the mailing address to ensure that the product is delivered to the correct address.

Dear Member,We apologize for the experience you had when you contacted our organization.  You will not be fined for services should we be contacted on your behalf in an emergency.MedicAlert processed your annual renewal payment due to your agreement of automatic renewal on our website last year...

when the purchase was made.Your information will remain in our database to be provided in the event of an emergency, however with an account that is not current, we are unable to attest to the accuracy and validity of the information we provide, essentially rendering the information potentially useless to emergency responders.  While we hope you should never experience an emergency event, rest assured that you will not be fined if we are called.As a nonprofit charitable organization, we hope you will consider supporting the organization with membership fees who is staffed 24/7 to provide information on your behalf when that moment happens.Sincerely, MedicAlert Foundation

I am rejecting this response because: other customers should be warned of their bad business practices and given a bad Revdex.com rating. I was warned from friends but ignored them and they were correct about staying clear of this business. Does the customer have any protection from these illegal business practices

Customer enrolled online and agreed to the following Terms and Conditions, which included Automatic Renewal of service:MedicAlert ServicesBy purchasing medical identification product(s) and related service from MedicAlert Foundation International, you authorize MedicAlert Foundation to release all...

medical and other confidential information about you, in emergencies, and to other health care personnel you designate. MedicAlert Foundation relies upon the accuracy of the information that the customer supplies. Customer therefore agrees to defend, indemnify and hold MedicAlert Foundation (including its employees, officers, directors and agents) harmless from any claim or lawsuit brought by member or others for injury, death, loss or damages arising in whole or in part out of Customer's provision of incomplete or inaccurate information to MedicAlert Foundation.Automatic Renewal PolicyFirst-time medical identification product purchases include a pre-paid 12-month service subscription term (known as "My MedicAlert Services"). Your subscription will automatically renew at the end of each subscription term for another 12-month term. You agree that MedicAlert Foundation may automatically renew your service subscription and charge your account on the one year anniversary of your last subscription date (the “Renewal Date”), unless you cancel your subscription before the Renewal Date. All notices regarding your subscription will be sent to your last email of record. To cancel your subscription without your account being charged for the next term, you must do so before the Renewal Date. You are responsible for timely canceling your subscription regardless of whether you receive any notice from us. The renewal payment is due on the Renewal Date and will automatically be charged to the same credit card that you used for the original purchase or the most recent renewal. Please notify MedicAlert Foundation Customer Service at 1-800-432-5378 before the Renewal Date of any changes to your email, account or billing information. Your cancellation will be effective at the end of the then-current 12-month subscription term for which you have already paid. The standard annual renewal price will be $24.99, unless you purchased an upgraded service package, or MedicAlert Foundation gives you advance notice of a price change.MedicAlert would never deny providing medical data in an emergency, however if a customer decides not to renew their service and we are called upon to provide a service they chose not to pay, then we do charge a fee of $250 for each occurrence where service is rendered on an account which is not currently paid.  We will always work with the customer to attempt to bring the account current as only current and accurate information serves the customer best in an emergency.Customer was NOT charged the membership fee as the payment profile on account failed to successfully charge.  Customer was advised of this by email, and asked to contact us to bring the account current.MedicAlert cannot be held responsible if the customer did not read the terms and conditions upon enrollment.  We are, however, happy to help Mr.  [redacted] out in the future should he change his mind about having a current and active service with MedicAlert.

MedicAlert reached out to many members and offered an early renewal special in celebration of its 59th anniversary.  The renewal fee is normally $50 per year, yet two years were offered for $59.  It is true that on our website, if a customer purchased a minimum of $59 that we offered a...

silicone ID for $0.59, this fee for the product did NOT include Shipping and Handling and all customers who purchased the product, paid the S & H fee.  Additionally this product was not fulfilled initially because it was not added to the shopping cart online.  Mr. [redacted] was not denied the product for purchase, but chose not to purchase once he found out that there were S & H charges. We will refund the 2 year renewal fees paid by Mr. [redacted].  At the end of the current membership term 9/12/2015 if fees are unpaid for services and a call is received for MedicAlert to provide information on his behalf, there is a fee of $250.  Again this charge is only for customers who choose not to pay for services but attempt to use them outside the membership coverage period.  Mr. [redacted] should be aware that once the fees are reversed the special for Membership is no longer valid.

We apologize that we could not satisfy the needs of Ms. [redacted].  We will issue a refund of $40.74 to the credit card used to purchase the product.  Her MedicAlert account has been cancelled as per her request.  We ask that if the product should arrive through the post office that she simply write “refused” on the envelope.  We will properly dispose of the product as it is connected with her specific record.Tell us why here...

I am rejecting this response because: It simply is not worth arguing with these folks. I am however willing to accept the discount offer. I simply cannot be without the emblem which I have been wearing for over 50 years.  I have attached a .JPG file of what it was supposed to engraved with.  If they guarantee to engrave it precisely as shown in "emblem.jpg" I will consider ordering a replacement.  I will make note however that the person I spoke with at the MedicAlert office indicated that they would prefer to NOT engrave my religious affiliation on their emblem.  Apparently they have changed their policy to be more "politically correct" as my last emblem WAS engraved with "Catholic" on it. (emblem2.jpg.) Absolutely unacceptable.  It's NOT "their" emblem; it's MY emblem once I purchase it.I can only hope that, should the need arise, my emergency medical information would be provided without prejudice because of this complaint.