MediCredit

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on April 10th, by our client, [redacted] [redacted] In order to ensure that the highest level of customer service is provided to our consumers we have requested that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the accountThe control number for the deletion is [redacted] If the consumer needs further assistance please have them contact our office directlyThank you

Complaint: [redacted] I am rejecting this response because: I will not accept this response until I have the paid receipt in handIF the second copy was mailed o 05/04/then I should receive it within business daysOnce I have received the copy, then I will notify the Revdex.com Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *The phone # requested is [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We are in receipt of the complaint filed by Mr [redacted] and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by Mr***We do show that several receipt letters have been mailed to Mr ***, to the same address that Mr [redacted] listed on this complaintFor a more timely resolution I have attached the request receipt to this complaint response, we have also placed a copy of this letter in the mail today, July 16th, Should Mr [redacted] need anything further, please advise him to not hesitate to contact our office directly

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ We are in receipt of the complaint filed by Mr [redacted] D [redacted] and have taken the time to thoroughly review the complaintOn March 4th, our client, [redacted] placed an account with our office in the amount of $258.40, from a date of service of 08/06/for [redacted] On March 5th, a notice notifying Mr [redacted] of the account being placed with our office was sentWe have verified the address this notice was mailed to is the same address Mr [redacted] has listed as his contact information on this complaintWe have also had our IT department and Quality Department check the phone number for this office, XXX-XXX-XXXX and have found the line to be functioning and able to connect with a live agent when calling We apologize for any inconvenience Mr [redacted] has experienced in attempts to contact our office, if Mr [redacted] would like to discuss this account further, please feel free to have him contact our office at XXX-XXX-XXXX

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaint We apologize for any customer service issues the consumer has experienced when interacting with our office We do show that the consumer called in on February 22nd, while we were experiencing a system issue and we were unable to discuss the account A member of our management team attempted to contact the consumer on March 21st, to apologize and discuss resolution of the account, we were directed to the consumer’s case manager from the community resource center and advised we would need either verbal or written authorization from the consumer to speak to this third party

I dont know that I consider this matter resolved the company has not contacted me regarding the error or paymentI have contacted them repeatedly to no avail I have left at least messages every call advises (regardless of if I enter my account number or not) that no one is available and to leave a messageAlso, the company advised they would send a statement which I have not received, and they failed to confirm that the account would not be reportedWhile I appreciate they acknowledged they were aware of the letter error, the letter is still a violation of the FDCPA

Our office has taken the time to review the complaint from the consumerAccording to our records, We sent statements to the address we have on file of [redacted] on 3/29/There was no response that that statement so the account was credit reportedThe business stands by it's right to report this account

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on [redacted] by our client, Overland Park Regional Medical CenterOn [redacted] , [redacted] and [redacted] record shows a mailing notice of the account was sent to the Consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid addressWe show that the consumer made a payment on [redacted] in the amount of [redacted] leaving the remaining balance of $ [redacted] An itemized statement has been requested to be sent to the consumerIf the consumer needs further assistance please have them contact our office directlyThank you

Our office has received the customer rebuttal, I apologize for the delay in responseOur IT department is currently investigating the credit reporting claimPlease allow additional time

Yes, please have my company removed from collection and any credit reporting on my credit report, if any Thank you [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/28) */ We are in receipt of the complaint filed by Ms [redacted] and have taken the time to thoroughly review the complaintWe apologize for any customer service issues Ms [redacted] indicated she has experienced when interacting with our officeOur Quality Department has been made aware this issue and is looking into every interaction Ms [redacted] had with a member of our staff to ensure our expectations of high customer service is upheldAt this time our office has submitted a deletion to the credit reporting agencies please allow time for each credit reporting agency to reflect this information

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 08/30/by our client, [redacted] - [redacted] * [redacted] On 08/11/our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of serviceWhile our letters have been approved by the state of Nevada, we were made aware by our letter vendor that an issue was discovered on a series of letters that were sent outWe have worked diligently with our vendor to correct the issue immediately The issue has since been resolved and any future statements sent to the consumer should contain needed information We have also reviewed the balance on the account with our client [redacted] - [redacted] Our client has informed us that the consumer on 07/31/attempted to pay the balance on the accountAt the time the consumer attempted to pay the balance the client was experiencing technical difficulties with the credit card machineAt that time a [redacted] - [redacted] employee by the name of Jamie advised the consumer that a statement would be mailedIf the consumer has made payment please provide a copy of the receipt so that we may further review the matterIf the consumer needs further assistance please have them contact our office directlyThank you

Complaint: [redacted] I am rejecting this response because: I have sent letters to the above referenced collection agency and they would not provide validation of the alleged debt upon my request Per the FCRA, if the collections agency is not able to validate the alleged within days of receipt of my letter which was mailed to them on and they signed for the document on 3/6/they MUST DELETE the stated account from the credit reporting agencies I advised Medicredit to forward me a copy of documents confirming the debt and they have failed to do so and I am demanding this account be DELETED from my credit reports as per statute of the Fair Credit Reporting Act I am not accepting the response provided Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2016/01/18) */ We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by the consumerWe have investigated the consumer's proof of payment that was attached to the complaintThis payment, check#***, for the amount of $was in fact posted to the account number written on the consumer's check, Account Number XXXXXXXXXX from a date of service of November 11th, The amount currently placed with our office of $is from a date of service of November 5th, 2015, with an account number of XXXXXXXXXX, which is a completely separate accountWe hope this clarifies any confusion the consumer may be experiencingShould the consumer wish to contact our office directly with any further question or concerns, or to resolve the balance, please have them contact our office directly

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 06/16/by our client, [redacted] Currently we are showing two payments that were made, 10/28/for $and 08/08/for $Leaving a balance of $Statements that were sent out to the consumer are being resent to the address on fileIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for the continued confusion regarding this complaint, however we are unable to locate an account matching the information provided by the consumer We are unable to locate an account for a person by the name of “ [redacted] ” in the state of Missouri We appreciate the consumer providing the tracking information for her certified letter, but the actual letter document “Document1” is blank The tracking number provided indicates a letter was sent to an address with the zip code “***” and our office does not have an address in that zip codeIf the consumer can please provide an account number or a copy of that line item on the credit report we would be able to assist the consumerThank you

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe accounts in question were placed with our office on May 3rd & 18th, by our client, [redacted] [redacted] Our office shows the accounts were sent to update as, “Paid in Full” on 01/22/and to allow – days for this to reflect on their credit reportingAs the complainant mentioned we are unable to deleted credit reporting for the sole reason of being paid in full or that they have requested soA valid error must be shown by our offices or the facility, otherwise the credit reporting must stand per our contract with our client and the laws controlling credit reportingIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe accounts in question were placed with our office on 06/12/by our client, [redacted] Per our agreement with our client, [redacted] , we began reporting to the credit reporting agencies, on 07/27/Per review of the accounts these accounts were paid in full and were updated to the credit agencies as Paid in FullThe control number for both updates to agencies are [redacted] and [redacted] Again we apologize for any inconvenience If the consumer needs further assistance please have them contact our office directlyThank you

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by Ms***Upon receipt of the complaint an account review was made and it was found that Ms [redacted] requested Itemized statements on July 10th, and they were requested from our client and mailed to Ms [redacted] on July 13th, to the same address listed as contact information on this complaintIt does appear the balance in question is in regards to separate accounts which we believe to be the cause of the confusionWe apologize for any inconvenience experienced by Ms***If Ms [redacted] has not yet received this statements please let us know and we will be happy to mail them again