MediCredit

We are in receipt of the complaint filed by [redacted] M [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerUnfortunately, we are unable to locate an account with the information providedPlease provide additional identifying information for the Consumer’s accountSome items that may be of assistance are account numbers, address statements are being sent to, and the name of the individual listed on the account or statementsIf the consumer needs assistance identifying this information please have them contact our office directlyThank you

We are in receipt of the complaint filed by [redacted] *** and have thoroughly reviewed this matter We again apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 06/17/by our client, [redacted] In order to ensure that the highest level of customer service is provided to our consumers we have requested that a deletion be submitted to the credit reporting agencies for the account in question, and a confirmation letter is being mailed to the consumer at the address currently listed on the accountThe account has been placed on a day hold to allow the consumer to review the debtIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by [redacted] *** and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on December 17th, by our client, [redacted] [redacted] We are currently working diligently with our client, to resolve the consumers concernWe are requesting additional time to fully research this matter to reach an acceptable resolutionThank you

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ We are in receipt of the complaint filed by Mr [redacted] and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by Mr [redacted] ***We do show that the account was reported, in error on June 15th, but was immediately corrected and deleted on June 18th, We have called all three credit reporting agencies (Transunion, Equifax, and Experian) to confirm that this account is not reflecting on Mr***'s creditTo ensure Mr [redacted] does not have any additional issues stemming from this, an additional deletion was submitted with a control number of #XXXXXXXXUpon receipt of Mr***'s complaint we reached out to our client, [redacted] Hospital, to confirm that after insurance and adjustments, they show a balance of $as due and owing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just checked my credit report and the disputed item is still thereI do agree that they posted this in error, but they need to take additional steps to successfully remove the item Final Business Response / [redacted] (4000, 18, 2015/11/12) */ After receipt of the consumer's follconcernsWe have reached out to Transunion, Equifax, and Experian, today 11/12/and all three credit reporting agencies have confirmed the account has been deletedIf the item is still appearing on the consumer's credit report, please ask that they fax a copy to XXX-XXX-XXXX so that we can thoroughly investigate Final Consumer Response / [redacted] (2000, 21, 2015/11/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though I suspect that the company did not follow through on the request, due to the ongoing investigation from Trans Union...my credit report was correctedSince that is all that I was asking for, this is resolved

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ We are in receipt of the complaint filed by Mr [redacted] and have taken the time to thoroughly review the complaintMr***'s phone number was listed on an account in our office, but this account is not in Mr***'s name, therefore we removed the phone number from this account as requested in his complaintWe have also asked our quality department to review any interactions Mr [redacted] may have had with our representatives to ensure any mishandling is addressed and prevented in the futureWe apologize for any inconvenience experienced by Mr*** Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept that they admit to making an error and have corrected the error Thank you

We are in receipt of the complaint filed by [redacted] L [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on November 29th, by our client, [redacted] [redacted] Per the Blue Cross of Florida policy on file for the complainant and the Explanation of Benefits processed on August 26th, The complainants insurance has processed the claim and left the currently reflected balance in our office as patient responsibility being applied to the complainant’s deductible and co-insuranceIf the complainant has additional insurance information at the time of service please have them provide the information in the portal so we may handle accordinglyThe issue with the complainant not receiving calls back may be due to providing an incorrect account number and not providing the most up to date contact number for office to useWhen providing the account number please remove the last three digits listed in the original complaintThe phone number listed in this complaint is currently not listed as on file, with the complainant’s permission we are willing to update this information if they chooseIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by [redacted] * [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 01/01/by our client, [redacted] [redacted] In reviewing the account there were statements sent to the consumer at the address provided at registrationThe address listed in the patients file was [redacted] *** [redacted] ***, Carterville, GA 30121, return mail was noted from this addressA new address was located which was [redacted] ***, [redacted] Cartersville, GA A statement was mailed to his address on 01/08/ A request has been made to have another statement mailed to the consumer at the [redacted] ***, [redacted] Cartersville, GA If the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on January 17th, by our client, [redacted] [redacted] The complainant mentioned they attached proof of payment and other documentsWe request the complainant to please provide the attachments so our office may review them and better assist and respond to the complainantIf the consumer needs further assistance please have them contact our office directlyThank you

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerWe are currently working diligently with our client, to resolve the consumers concernWe are requesting additional time to fully research this matter to reach an acceptable resolutionThank you

We are in receipt of the complaint filed by Michael Ross and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on 06/22/by our client, [redacted] We are currently working diligently with our client, to resolve the consumers concernWe are requesting additional time to fully research this matter to reach an acceptable resolutionThank you

Initial Business Response / [redacted] (1000, 7, 2016/03/09) */ We are in receipt of the complaint filed by Mr [redacted] C [redacted] and have taken the time to thoroughly review the complaintThe account in question was placed with our office on September 29th, 2015, by our client, [redacted] Medical CenterA notice notifying Mr [redacted] of the same was mailed on September 30th, 2015, to the same address listed on this complaintOur office began reporting the account to the credit reporting agencies on November 29th, per our agreement with our client, [redacted] Medical CenterThe client has notified us that the account in question was paid in full directly to their office, on January 11th, Under the FCRA, payment is not a permissible reason to delete an account from the Credit Reporting agencies, however at this time, our office has reported the accounts as paid in full as indicated previouslyShould Mr [redacted] have any further questions regarding this account please feel free to have her contact our office Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] had advised I turn the account to the health insurance as there was not a payment on the account from the insurance, at that point I waited to hear back from [redacted] regarding the accountI have also placed a complaint against [redacted] as wellWhen the insurance paid their part, I paid my partMedicredit is a joke and will continue to report them in other means until this is taken off my credit report

We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review this matter Our office does show that Mr [redacted] had four separate accounts placed in our office, which have all been paid in full At this time we show that all four accounts that were placed with our office are reflected as paid in full, however, none of these accounts had a balance matching the $described by Mr [redacted] If Mr [redacted] could fax a copy of the credit report that reflects the inaccurate item we would be more than happy to further investigate this matter Please provide Mr [redacted] our Compliance Department’s Fax number of [redacted] for him to provide any documentation that will help us resolve this matter

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 16th, 2015 by our client, [redacted] . On... November 23rd, 2015 our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service and that is listed as a point of contact for this complaint. Per our agreement with our client, [redacted] , we began reporting to the credit reporting agencies, on December 31st, 2015. Due to a valid notice of the debt being sent to the complainant we are unable to delete or remove the credit reporting per our contract with our client. If the consumer needs further assistance please have them contact our office directly. Thank you.

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the consumerThe account in question was placed with our office on November 22, by our client, [redacted] *** [redacted] ***On November 26th, our office mailed a notice of the account being placed with us to the consumer at the address provided at the time of service, leading us to believe this was the consumer’s valid addressThis is also the same address provided in this complaint as a point of contact for the complainantPer our agreement with our client, [redacted] ***, we began reporting to the credit reporting agencies, on January 22nd, Due to valid notice of the debt being sent to the correct address for the complainant we will be unable to remove the Credit Reporting or issue a refund of the payment made March 30th, If the consumer needs further assistance please have them contact our office directlyThank you

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ We are in receipt of the complaint filed by Ms [redacted] M [redacted] , and have taken the time to thoroughly review the complaintOn September 8th, our client, [redacted] placed an account with our officeOn September 9th, a notice notifying Ms [redacted] of the account being placed, with our office, was sent to the same address the consumer provided as contact information on this complaintOn October 1st, Ms [redacted] spoke to an agent in our office and indicated she would be paying the account in full on October 8th, 2015, during this conversation, there was no discussion regarding credit reportingOur office did not have contact with Ms [redacted] again until she called in on January 19th, to verify that the payment she made had been received, and Ms [redacted] was advised at that time the credit reporting would be updated to reflect, "paid in full" Per our agreement with our client, on November 29th, our office began reporting the account in question to the credit reporting agenciesUpon payment of the account, our office properly updated the credit reporting to reflect as "paid in full"We apologize for any inconvenience experienced by Ms [redacted] , should she have any further questions or concerns please feel free to have her contact our office directly

Initial Business Response / [redacted] (1000, 7, 2015/10/14) */ We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by the consumerA deletion has been submitted to the credit reporting agencies with a control number of XXXXXXXX We hope this resolves Mr [redacted] complaint, should he have any further questions or concerns, please feel free to have him contact our office regarding the same Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by Ms [redacted] and we have asked our Quality Department to review her interactions with our company to ensure that our highest standards of customer service are being upheld by all of our representativeAt this time we have sent the information provided by Ms [redacted] on to our client, [redacted] of [redacted] for review in regards to her insurance informationWe have placed the account on hold in our office until our client has reviewed the matter and resolved all matters regarding Ms [redacted] 's insurance

We are in receipt of the complaint filed by [redacted] and have thoroughly reviewed this matter We apologize for any confusion or inconvenience experienced by the complainant The phone number provided by the complainant has been removed from our system and the complainant should no longer receive additional callsIt appears that the complainant’s number was provided to our office in errorFor privacy reasons we are unable to release additional information regarding whom the number was associated with in our system, however I may assure you that the complainant [redacted] was not listedIf the complainant needs further assistance please have them contact our office directlyThank you

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ We are in receipt of the complaint filed by [redacted] and have taken the time to thoroughly review the complaintWe apologize for any inconvenience experienced by the consumerOn January 8th, 2016, our client, [redacted] Hospital, placed an account with our office from the date of service of June 17th, 2015, with a balance of $On January 9th, our office sent the consumer a letter advising of the account being placed with our office for collection, to the same address the consumer has listed as contact information on this complaintWe have also investigated Ms [redacted] 's complaint regarding long hold times, it appears Ms [redacted] 's call was left on hold for seconds during a high volume call time on January 13th, 2016, and we sincerely apologize for the inconvenience and have marked Ms [redacted] 's account to indicate she does not wish to receive any additional calls regarding this matterShould the consumer wish to discuss the resolution of the balance of this account, or have any other questions or concerns, please have them contact our office directlyWe hope this response resolves the consumer's complaintThank you

Complaint: [redacted] I am rejecting this response because: This is a joke? They are calling me! They call me two to three times a week! Again Tran Union has already removed this account from collection because of the data I sent them Which They Sent to MedicreditHow can they not have my information? I am not sending them anything at this time because I believe that this is a scam on their partAgain I am asking the Revdex.com if you are rating them Good how can that be possible? They are calling, Tran Union has already contact them and has removed the collection from my credit report but they cannot locate my files Sincerely, [redacted] ***