MedSpring Urgent Care

Are you [redacted] KIDDING ME? WHAT THE [redacted]!! (Be forewarned it's going to be that type of Review.
STAY AWAY FROM THIS PLACE!! I'm going to shout it from the mountains and everywhere else I can (Well hello internet). So like others on here have said there seems to be a pattern of shady business dealings going on at this place. They seem to be less concerned about actually treating patients and more about charging them for services that weren't rendered.
Let's start from the beginning of my dealing with this Fraud of a Healthcare Facility:
A couple of months ago Mom had been having some stomach pain going on for a couple of weeks. I decided it was time for her to go see the doctor. Well since she didn't have a PCP. I took her to urgent care.
We go in and were seen pretty quick and yes the facilities were modern and had some nice amenities like a TV in the room. They took her vitals; Temperature, Blood Pressure, etc. Doctor came in and Mom explained her symptoms. The Doctor said that we need to go to the emergency room because MedSpring was unequipped to deal with her issues. We were told by the Doctor that there would be no charge since no Medical Assistance was provided.
So off to the ER we go. Sidenote: Mom is doing much better now.
So the other day I'm retrieving info from my Mom's voicemail and since she's not very tech savvy I decided to delete the unimportant VMs that I knew she probably had piling up. So as I was listening to them I hear a VM from a company who didn't identify themselves threatening to send my Mom to collections if she didn't pay $30. Well that's weird. My Mom has nothing in her name so she shouldn't owe anybody. I ask Mom what that was about and she tells me she didn't know who or what that was for but not to worry she paid it. WHAT THE [redacted]!!
OK so after calming down over thinking my Mom let herself get scammed again and just handing over her credit card information to a stranger on the phone I checked her bank account and saw it was MedSpring. Well that is odd since they didn't provide us any service and we were specifically told we weren't being billed. I will just call them up and get this fixed. Shouldn't be a problem... Hahahahaha
So I call them and talk to someone and explain the situation. I'm told the supervisor just went into a meeting but she'll have them call in an hour.....OK no problem we'll get this all taken care of shortly. Hahahahahaha. (these are sarcastic maniacal laughter for effect)
3 days later. Oh yes 3 days, 3 [redacted] days later I call them. I have to go through the whole rigmarole again to be put on hold so I can do it another [redacted] time!
And in the end the "Supervisor," Colby couldn't have been more uncaring about our situation and said they can't provide a refund because as soon as we walked into the door they provided a service. What the [redacted]?
This place is a scam, plain and simple. Just walking into the door is not providing a service. Sticking a thermometer in my Mom's mouth does not constitute a service. And certainly threatening an old lady does not constitute a service. These crooked billing practices seem to be the norm at this place. Stay away. This place is a shady business. Stay away
STAY AWAY! For the Love of [redacted] STAY THE [redacted] away!!!

This issue has been addressed with the patient. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
sans-serif;">Hello,
My complaint ID is [redacted]
The email I made the complaint with, [redacted], is having issues right now so I am contacting you through here.
The business contacted me directly (because of my Google review) and waived the charge. Therefore, the complaint should be marked as settled. 
Please let me know that this is taken care of.
Thank you for your help.
Best,
[redacted]

My mother-in-law had fallen and injured her ear in a Retirement Home. The nurse on staff stated she needed a couple of stitches in the ear. We went to MedSpring Urgent Care just up the road in a wheelchair van as she is disabled from a prior stroke. Before unloading her and sending the van away I asked if they could do stitches. As I did not want to unload her and send the van away if they could not. I was advised they would not answer my question until she was seen. We unloaded and she was seen, only then to be told they do not due stitches. We then had to wait for the hell chair van to return before proceeding to a hospital for about 4-6 stiches. Why were they not forthcoming to answer my question before she was unloaded/seen? Appears they were only interested in billing/profit.

I am attaching some supporting docs showing proof that all the payment was taken care of by my insurance company.  Please forward it to the business for acknowledgement.

From: L[redacted] [mailto:[email protected]] Sent: Monday, June 08, 2015 4:15 PMTo: infoSubject: I need to update my complaint status...

  Hello!   I can’t find a way to cancel my complaint. The company finally resolved my issue and now I would like to close the complaint out.   Thanks!   Here’s the info: L[redacted] Complaint #[redacted].    Thanks!

We apologize for the problems you have encountered. Through Gateway (our system we run insurance) we showed patient had an unmet delectable and due to the unmet deductible we collected $125 at time of visit. On 11/02 we spoke to patients insurance company who informed us that patients visit will be...

covered at 100% and that patient should not of owed anything at time of visit. We then made a reversal back to the patients card on 11/02 of $125.

This patient was billed properly and received a phone call after we sent out a statement and did not receive payment. The patient did make a payment on 10/19, however we had pulled all outstanding balances on Monday 10/18 to make calls throughout the week. We apologize that the patient received...

another call but I do show that the balance has been settled. The patient should not receive any more statements or calls.

This patients refund check of $119.00 was mailed out last week to them. It does take 4-6 weeks after receiving the claim back from the insurance companies to process everything through our system and get a check produced. We apologize for any delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
From: [redacted], [redacted] [
href="mailto:[redacted]">mailto:[redacted]] Sent: Wednesday, April 06, 2016 11:30 AMTo: info <[email protected]>Subject: re:Complaint [redacted]
 
I am writing in inform you that I was able to receive information from MedSpring. They were able to work with me and complete the required documentation Sunday.
 
Thank You for your assistance.
[redacted]