Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***
The representative from *** corporate has been in touch with the customer. *** told Medved that they would handle it from this point forward.Medved has also not heard from the customerPlease close out this complaint
First I would like to apologize for all the inconvenience this has caused our customer.I have mailed her gift card as promised and also a letter of apology for everything that went on
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/23) */
Thank you for informing us what is going on within our companyThe employees in question have been counseled on there behaviorIt is customers like you that make our dealership better
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that not enough action was or is going to be takenEspecially because the major complaints are from many other people as well who have had an awful experience hereIf there is some way I can know what action was taken, that would be more acceptable because it sounds to me like it's "a slap on the hand" which is the punishment at most businesses, and doesn't change anything.The dealer seemed to think he is the best at his job and needs a reality check and his ego knocked down a few notchesI'm just shocked that anyone in any business would go as far as he did
Initial Business Response /* (1000, 5, 2015/10/12) */
We are refunding the customer the $for the diagnostic fee
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please let me know how the refund is being
processedI paid with cashI will provide my mailing address for a check if that worksI have not seen or been contacted yet about a refund
Final Business Response /* (4000, 12, 2015/11/20) */
We have refunded *** her money
Tell us why hereMr*** vehicle came in the first time on 2/15/with the concern of “Customer states the check engine light is on inspect and report”.Nothing on the original repair order says anything about checking the “evaporated problems”It had codes Pfor a large leak
detected in the evaporative emission system, code Pintermittent loss of signal from crankshaft position sensor,and Pthrottle position sensor malfunctionWe did not perform a complete smoke check of the evaporative system the gas cap was tested and failed.The vehicle did need the parts to repair it complete on the second visit, so I am willing to reimburse the customer the Labor portion only of the repair which is a total of $200.00.Let me know if I should proceed on the reimbursement
I have spoken to the customer. She spoke to *** *** ** on the 26th and the payment was posted. I will also send her $to refund her the price of the extension she paid for. I apologize for any inconvenience this may have caused
Medved will pay to have the aftermarket heated seats installed even though there was no written agreement to do so when Mr. [redacted] purchased the vehicle in July . Medved would like...
to do this as an effort of goodwill to Mr. [redacted] . -- Isaac P[redacted]Medved CDJRip[redacted]@medved.com720/733-7146 Reply Reply to all ForwardBill M[redacted] Tell us why here...
Medved would like to apologize for all the inconvenience this has caused our customer. With that being said our only option is to trade the customer out of the vehicle due to the fact it has been titled with motor vehicle and a title has been issued. The vehicle is in our service...
department and we are working with ** for a solution.
Complaint: [redacted]
I am rejecting this response because:I am seeking compensation/reimbursement from Medved. Medved has held on to the newly purchase vehicle. I have undue financial cost from the inability to use the purchased vehicle and having to seek out other means of transportation. I am seeking reimbursment of All cost for rental vehicles, transportation & travel expenses that arose from Medved keeping the newly purchase and not providing service .
Sincerely,
[redacted]
Complaint: 11098291
I am rejecting this response because:Nowhere does it indicate that this will not happen again, nor does it state the company will remedy this with the inquiries on my credit report.
Sincerely,
[redacted]
Due to the fact he did not buy the part from us and it was not a GM part we told the customer we would not guarantee the work. Therefore we feel we do not owe the customer back any monies at this time.
Not only do we pull credit when the customer comes in but also the banks we send it to also pulls credit. We would like to apologize for any inconvinence this has caused.
Initial Business Response /* (1000, 11, 2015/10/29) */
We were unable to obtain financing for this customer. We try to put everyone that wants a car into a car. Unfortunately the banks do not feel the same. There is nothing we can do if the banks will not finance her
Initial Consumer Rebuttal...
/* (3000, 13, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You shouldn't put someone in a car for 10 days and than say you can't finance them. You should make sure you can for sure finance someone before saying congratulations on your new car and send them off the lot. Also you shouldn't continue running someones credit for 12 days after I signed for you to run that one day. I gave you permission to run my credit only on 09/12/15. You continued to run my credit until 09/24/15. You made it hard for me to get a car somewhere else and that was your plan. I want these inquires that I didn't give you permission to run off of my credit. In conclusion your employees didn't have to talk to me in disrespect. [redacted] could have talked to me like an adult and figured something out. Instead he wanted to be extremely rude and told me that "if I didn't bring the car back that he would repo it and I could walk my [redacted] to Denver to get my trade." I asked him nicely to talk to me like an adult and he said "no we can't talk about this just bring me my [redacted] car. You have no respect for me to talk to me like an adult."
Final Business Response /* (4000, 18, 2015/11/20) */
As I stated before we believe that everyone deserves a vehicle but unfortunately the banks do not see it our way. She was unable to obtain financing therefore she had to bring the vehicle back.
Final Consumer Response /* (4200, 20, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So just because I didn't get financed means that the staff can treat you poorly like they did to me?? How come these employees didn't get a write up for the way the treated me??
Complaint Response Date bumped because: Holiday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***
I am refunding the $todayWe apoloigize for any inconvenience this has caused
The representative from *** corporate has been in touch with the customer. *** told Medved that they would handle it from this point forward.Medved has also not heard from the customerPlease close out this complaint
First I would like to apologize for all the inconvenience this has caused our customer.I have mailed her gift card as promised and also a letter of apology for everything that went on
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/23) */
Thank you for informing us what is going on within our companyThe employees in question have been counseled on there behaviorIt is customers like you that make our dealership better
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that not enough action was or is going to be takenEspecially because the major complaints are from many other people as well who have had an awful experience hereIf there is some way I can know what action was taken, that would be more acceptable because it sounds to me like it's "a slap on the hand" which is the punishment at most businesses, and doesn't change anything.The dealer seemed to think he is the best at his job and needs a reality check and his ego knocked down a few notchesI'm just shocked that anyone in any business would go as far as he did
Initial Business Response /* (1000, 5, 2015/10/12) */
We are refunding the customer the $for the diagnostic fee
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please let me know how the refund is being
processedI paid with cashI will provide my mailing address for a check if that worksI have not seen or been contacted yet about a refund
Final Business Response /* (4000, 12, 2015/11/20) */
We have refunded *** her money
Tell us why hereMr*** vehicle came in the first time on 2/15/with the concern of “Customer states the check engine light is on inspect and report”.Nothing on the original repair order says anything about checking the “evaporated problems”It had codes Pfor a large leak
detected in the evaporative emission system, code Pintermittent loss of signal from crankshaft position sensor,and Pthrottle position sensor malfunctionWe did not perform a complete smoke check of the evaporative system the gas cap was tested and failed.The vehicle did need the parts to repair it complete on the second visit, so I am willing to reimburse the customer the Labor portion only of the repair which is a total of $200.00.Let me know if I should proceed on the reimbursement
I have spoken to the customer. She spoke to *** *** ** on the 26th and the payment was posted. I will also send her $to refund her the price of the extension she paid for. I apologize for any inconvenience this may have caused
Medved will pay to have the aftermarket heated seats installed even though there was no written agreement to do so when Mr. [redacted] purchased the vehicle in July . Medved would like...
to do this as an effort of goodwill to Mr. [redacted] . -- Isaac P[redacted]Medved CDJRip[redacted]@medved.com720/733-7146 Reply Reply to all ForwardBill M[redacted] Tell us why here...
I am willing to resolve customers issue. I have tried numerous time to call and email customer. Please have him give me a call at [redacted].
Medved would like to apologize for all the inconvenience this has caused our customer. With that being said our only option is to trade the customer out of the vehicle due to the fact it has been titled with motor vehicle and a title has been issued. The vehicle is in our service...
department and we are working with ** for a solution.
Complaint: [redacted]
I am rejecting this response because:I am seeking compensation/reimbursement from Medved. Medved has held on to the newly purchase vehicle. I have undue financial cost from the inability to use the purchased vehicle and having to seek out other means of transportation. I am seeking reimbursment of All cost for rental vehicles, transportation & travel expenses that arose from Medved keeping the newly purchase and not providing service .
Sincerely,
[redacted]
Complaint: 11098291
I am rejecting this response because:Nowhere does it indicate that this will not happen again, nor does it state the company will remedy this with the inquiries on my credit report.
Sincerely,
[redacted]
We have given the customer $2000.00 to make there payments with. This was a one time goodwill gesture. The customer seemed happy with this.
Due to the fact he did not buy the part from us and it was not a GM part we told the customer we would not guarantee the work. Therefore we feel we do not owe the customer back any monies at this time.
Not only do we pull credit when the customer comes in but also the banks we send it to also pulls credit. We would like to apologize for any inconvinence this has caused.
We have taken care of the rental bill through [redacted]. I will write the letter of apology and get it out to the customer today.Tell us why here...
Initial Business Response /* (1000, 11, 2015/10/29) */
We were unable to obtain financing for this customer. We try to put everyone that wants a car into a car. Unfortunately the banks do not feel the same. There is nothing we can do if the banks will not finance her
Initial Consumer Rebuttal...
/* (3000, 13, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You shouldn't put someone in a car for 10 days and than say you can't finance them. You should make sure you can for sure finance someone before saying congratulations on your new car and send them off the lot. Also you shouldn't continue running someones credit for 12 days after I signed for you to run that one day. I gave you permission to run my credit only on 09/12/15. You continued to run my credit until 09/24/15. You made it hard for me to get a car somewhere else and that was your plan. I want these inquires that I didn't give you permission to run off of my credit. In conclusion your employees didn't have to talk to me in disrespect. [redacted] could have talked to me like an adult and figured something out. Instead he wanted to be extremely rude and told me that "if I didn't bring the car back that he would repo it and I could walk my [redacted] to Denver to get my trade." I asked him nicely to talk to me like an adult and he said "no we can't talk about this just bring me my [redacted] car. You have no respect for me to talk to me like an adult."
Final Business Response /* (4000, 18, 2015/11/20) */
As I stated before we believe that everyone deserves a vehicle but unfortunately the banks do not see it our way. She was unable to obtain financing therefore she had to bring the vehicle back.
Final Consumer Response /* (4200, 20, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So just because I didn't get financed means that the staff can treat you poorly like they did to me?? How come these employees didn't get a write up for the way the treated me??
Complaint Response Date bumped because: Holiday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]