Complaint: [redacted]
I am rejecting this response because:I AM THE CUSTOMER - Therefore, if I desire stock/[redacted] Parts and to have the work done as I request, I feel it is my right to do so. MEDVED has NOT been willing to honor my request, and I will be forwarding this issue to [redacted] Corporate Headquarters for further action.
Sincerely,
[redacted]
If customer would like a buyback she must go through [redacted] and NOT Medved. She needs to call ** customer assistance to get this started. [redacted].
Initial Business Response /* (1000, 8, 2015/09/08) */
We have the car in our [redacted] service department and customer is in a rental. We are doing everything to fix the [redacted] to the customers satisfaction.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/14) */
(The consumer indicated he/she DID...
NOT accept the response from the business.)
It is Sept 14, 2015. The dealership still has my vehicle. They have tried fix multiple problems with the [redacted]. They still do not know what is wrong with the car. I do not want that car back. It is obviously UNSAFE. I would like the dealership or the [redacted] replacing this vehicle. It is a lemon car! This vehicle EASILY falls into the lemon law. I have pages of work orders showing everything they have tried to fix and the car is STILL UN DRIVEABLE. How much more do I need to do and price before this lemon car is replaced? I'm not asking for a brand new vehicle!!! I need a vehicle I am safe in! If something happens to anyone while in this vehicle, there will be a lawsuit!
Final Consumer Response /* (4200, 15, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Medved has had this [redacted] since July 16, 2015. I understand they have tried MULTIPLE things with this car. What I am NOT understanding, is that if they have had to put SO MUCH into this car to try and fix it, WHY would they not put me into a DIFFERENT and SAFER vehicle? Medved INSISTS, they cant put me into a diffent vehicle because of TRADE in value, yet, they are spending MASSIVE amounts of money trying to fix the [redacted]?!?! I WILL NOT feel safe in this vehicle IF and WHEN it is returned to me. Medved has had this vehicle a total of 72 Days and counting, this SHOULD have been sufficient enough time for the PROBLEM/REPAIRS to have been fixed. I would like Medved to KEEP THIS UNSAFE and UNFIXABLE [redacted] and place me in A DIFFERENT CAR. I have done my research and I know A DEALERSHIP can EASILY replace this UNSAFE vehicle with NO PROBLEMS. Replacing this vehicle would be a much wiser decision, then having to have a lawsuit against MEDVED if for any reason something would fail and injure any persons while operating this [redacted] Keep in mind Medved has had this car for 72 days. An easily repairable vehicle would not have taken this long to fix. Something IS DEFINITALY wrong with this [redacted]. Thank you.
Final Business Response /* (4000, 17, 2015/10/07) */
We were able to fix the vehicle. [redacted] has come and drove the car with our service manager. He then took it home to his granddaughter.
First I would like to apologize for any inconvenience this has caused. With that being said there is not a lot we can do since so much time has passed. [redacted] is within three months of having it a year. This truck has not been in our shop for these concerns. Therefore we fill we...
My service manager has met with Mr. Stenger and explained what is going on with his vehicle. We have called [redacted] to send out a representative from the manufacture to look at the vehicle also. Will follow up with this complaint once me know more.
I would first like to apologize for any inconvenience this has caused. I have had a meeting with all the managers involved. However we do not believe this to be "deceptive" advertising. Once you click on the vehicle it tells you what we have included to get to that price. With...
that being said we are looking into better ways to disclose the correct information to our customers. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: A guy in his garage could fix it and...
you guys could not.. pretty sad a gm dealer cant fix a car but a guy a $100 in tolls can. I'll go ahead and dispute this on the credit card and give you guys a bad yahoo and Google and yelp rating as well
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I AM THE CUSTOMER - Therefore, if I desire stock/[redacted] Parts and to have the work done as I request, I feel it is my right to do so. MEDVED has NOT been willing to honor my request, and I will be forwarding this issue to [redacted] Corporate Headquarters for further action.
Sincerely,
[redacted]
If customer would like a buyback she must go through [redacted] and NOT Medved. She needs to call ** customer assistance to get this started. [redacted].
Initial Business Response /* (1000, 8, 2015/09/08) */
We have the car in our [redacted] service department and customer is in a rental. We are doing everything to fix the [redacted] to the customers satisfaction.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/14) */
(The consumer indicated he/she DID...
NOT accept the response from the business.)
It is Sept 14, 2015. The dealership still has my vehicle. They have tried fix multiple problems with the [redacted]. They still do not know what is wrong with the car. I do not want that car back. It is obviously UNSAFE. I would like the dealership or the [redacted] replacing this vehicle. It is a lemon car! This vehicle EASILY falls into the lemon law. I have pages of work orders showing everything they have tried to fix and the car is STILL UN DRIVEABLE. How much more do I need to do and price before this lemon car is replaced? I'm not asking for a brand new vehicle!!! I need a vehicle I am safe in! If something happens to anyone while in this vehicle, there will be a lawsuit!
Final Consumer Response /* (4200, 15, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Medved has had this [redacted] since July 16, 2015. I understand they have tried MULTIPLE things with this car. What I am NOT understanding, is that if they have had to put SO MUCH into this car to try and fix it, WHY would they not put me into a DIFFERENT and SAFER vehicle? Medved INSISTS, they cant put me into a diffent vehicle because of TRADE in value, yet, they are spending MASSIVE amounts of money trying to fix the [redacted]?!?! I WILL NOT feel safe in this vehicle IF and WHEN it is returned to me. Medved has had this vehicle a total of 72 Days and counting, this SHOULD have been sufficient enough time for the PROBLEM/REPAIRS to have been fixed. I would like Medved to KEEP THIS UNSAFE and UNFIXABLE [redacted] and place me in A DIFFERENT CAR. I have done my research and I know A DEALERSHIP can EASILY replace this UNSAFE vehicle with NO PROBLEMS. Replacing this vehicle would be a much wiser decision, then having to have a lawsuit against MEDVED if for any reason something would fail and injure any persons while operating this [redacted] Keep in mind Medved has had this car for 72 days. An easily repairable vehicle would not have taken this long to fix. Something IS DEFINITALY wrong with this [redacted]. Thank you.
Final Business Response /* (4000, 17, 2015/10/07) */
We were able to fix the vehicle. [redacted] has come and drove the car with our service manager. He then took it home to his granddaughter.
We have asked Mr. [redacted] to return the vehicle and take his trade back.
First I would like to apologize for any inconvenience this has caused. With that being said there is not a lot we can do since so much time has passed. [redacted] is within three months of having it a year. This truck has not been in our shop for these concerns. Therefore we fill we...
are not responsible.
We feel it is more than fair with our offer. No further assistance will be given.
My service manager has met with Mr. Stenger and explained what is going on with his vehicle. We have called [redacted] to send out a representative from the manufacture to look at the vehicle also. Will follow up with this complaint once me know more.
I would first like to apologize for any inconvenience this has caused. I have had a meeting with all the managers involved. However we do not believe this to be "deceptive" advertising. Once you click on the vehicle it tells you what we have included to get to that price. With...
that being said we are looking into better ways to disclose the correct information to our customers. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We apologized to [redacted] for the inconvenience we caused him. We are fixing his issues with the vehicle in on service department.
Complaint: [redacted]
I am rejecting this response because: A guy in his garage could fix it and...
you guys could not.. pretty sad a gm dealer cant fix a car but a guy a $100 in tolls can. I'll go ahead and dispute this on the credit card and give you guys a bad yahoo and Google and yelp rating as well
Sincerely,
[redacted]