Medx Billing, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please let me know if you have any questions after reading the attached.*** ***

November 21, Ms*** *** Trade Practice Consultant Revdex.com of Wisconsin WGreenfield AveMilwaukee, WI Re: Complaint# *** Dear Ms*** We received your notice of complaint dated 11/15/regarding Mrs*** concerns with her experience in
store as well as with her devices We have contacted Mrs*** and through our conversations, have come to an agreed upon resolutionMrs*** will be receiving a replacement iPhone Plus 16GB model at no cost and will be returning the loaner device to us that her husband has been using. We will credit her account for the full price of the loaner device that was billed to her account. If Mrs*** chooses to have the replacement iPhone shipped directly to her home, we will include a shipping label that will allow her to return the loaner phone at no additional costWe appreciate Mrand Mrs*** business and look forward to working with them in the future Please let me know if you have any questions or need any additional information Sincerely, *** *** Director of Customer Service Cellcom Mid Valley DrDe Pere, WI

October 13, Ms*** *** Trade Practice Consultant Revdex.com of Wisconsin WGreenfield Ave Milwaukee, WI Re: Complaint #*** Dear Ms*** We received your notice of complaint dated 10/9/regarding Mr*** concerns with his service being
suspended. In researching this complaint I found that Mr*** concerns are correct. As a result, we reached out to Mr*** on October and apologized for this error. We also agreed to credit the $reconnect fee he was charged. Additionally, we offered to send him email notifications in addition to the text notifications of payments due, of which he declined. Mr*** requested that we train our staff to ensure they are setting the right expectations with our customers and we assured him we would take steps to ensure this does not happen again. We believe that Mr*** appreciated our phone call and is satisfied with the steps we have taken regarding his concerns. Please let me know if you have any questions or need any additional information. Sincerely, *** ***
Director of Customer Service Cellcom *** *** *** ***
** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I have attached a copy of my bill (page will be the
most helpful), and a copy of the quote I received for service(Cellcom
has copies of both of these in its possession as well.) I ended
up having to omit pages 17,18,from my cellphone bill in order to attach
part of the quote I receivedI was limited with the number of photos I
could upload and I did not have access to a scannerIf the additional
pages would be helpful, please let me know and I can send those as well.
The pricing I was quoted and that is advertised to this
day on their website, can be found on the following link below:
http://www.cellcom.com//planDetails.html?navtype=personal&service=calling&type=f...⇄ /> I am specifically
contesting charges on my12/bill (11/21-12/
cycle).The changes listed by
Cellcom on the response were either after the 12/bill or were
never contested and are irrelevantA little more information will be
provided below to justify my calculations.
Service is billed one month in advance
The 12/bill cycle was days in length (for
prorating purposes)
The old rate plan I was on had an access charge of
$7.95/line (excludes taxes & fees)
Smartphones required a data package of $15/month for
GB of data (excludes taxes & fees)
Line ending in was moved to a separate account in
another individuals name on 12/16/
Service was changed from the $7.95/line access charge
listed above to sellable/advertised plan on Cellcom's website (link above)
on 12/18/
On 12/I chose the 10/Gigabytes of data option
The line ending in is under contract (not
contested)
The rest of my phone lines have fulfilled their
contracts (had the equipment over years) and are a month to month
service
The specific amounts
contested are below: (I have ignored taxes and fees for my calculations however
I do contest the tax amounts as well.)
Line ending in 4850, standard phone, LG flip style phone.I am contesting $worth of charges.This line should have been refunded
days(12/18/2015,12/19/2015,12/20/2015) worth of access charges for a
credit of -$(($/ days in bill cycle) * days)This line
should then have been charged a $15/month access fee for the month to
month of a 10GB data plan(rate from Cellcom's website)days
(12/18/2015,12/19/2015,12/20/20150) worth of partial charges at (($15/
days in bill cycle) * days) = $This line should then have been
billed ahead one full month of access charges at $15/monthThe amount I believe
this line should have been charged was $(-$+ $+ $15.00)I
was however charged $*I have ignored taxes & fees in these
calculations, and the amount I was charged*I am contesting $worth
of charges for this line ($- $15.70).
Line ending in 5527, standard phone, LG flip style phone.I am contesting $worth of chargesThis line should have been refunded
days(12/18/2015,12/19/2015,12/20/2015) worth of access charges for a
credit of -$(($/ days in bill cycle) * days)This line
should then have been charged a $15/month access fee for the month to
month of a 10GB data plan(rate from Cellcom's website)days
(12/18/2015,12/19/2015,12/20/20150) worth of partial charges at (($15/
days in bill cycle) * days) = $This line should then have been
billed ahead one full month of access charges at $15/monthThe amount I
believe this line should have been charged was $(-$+ $+
$15.00)I was however charged $*I have ignored taxes & fees in
these calculations, and the amount I was charged*I am contesting $
worth of charges for this line ($- $15.70).
Line ending in 4706, smart phone, iPhone.I am contesting $worth of chargesThis line should have been refunded
days(12/18/2015,12/19/2015,12/20/2015) worth of access charges for a
credit of -$(($/ days in bill cycle) * days). This
line should also have been refunded
days(12/18/2015,12/19/2015,12/20/2015) worth of data charges for a credit
of -$(($/ days in bill cycle) * days). This line
should then have been charged a $15/month access fee for the month to
month of a 10GB data plan(rate from Cellcom's website)days
(12/18/2015,12/19/2015,12/20/20150) worth of partial charges at (($15/
days in bill cycle) * days) = $This line should then have been
billed ahead one full month of access charges at $15/monthThe amount I
believe this line should have been charged was $(-$-$+
$+ $15.00)I was however charged $*I have ignored taxes &
fees in these calculations, and the amount I was charged*I am contesting
$worth of charges for this line ($- $14.20).
Line ending in 0198, smart phone, iPhone.I am contesting $Service for this phone was transferred off of my
account on 12/to another individuals accountI should not have been
charged anything for this line because it is not on my account, I should
have actually received a credit for the service I had prepaid for. This
line should have been refunded
days(12/17/2015,12/18/2015,12/19/2015,12/20/2015) worth of access charges
for a credit of -$(($/ days in bill cycle) *
days). This line should also have been refunded days(12/17/2015,
12/18/2015,12/19/2015,12/20/2015) worth of data charges for a credit of
-$(($/ days in bill cycle) * days). I believe I am
owed a credit for this line of service of -$I was however charged
$I am contesting $worth of charges on this line
The total contested
amount is $
4850=
$* 5.5% tax = $
5527 =
$* 5.5% tax = $
4706 =
$* 5.5% tax = $
0198 =
$
I do not accept
Cellcom's offer of $worth of creditsI have clearly explained the
credits I believe I am owed for the incorrect billings and would appreciate a
review from a 3rd party.
Also to clarify, the $
credit I asked for was not for a charge I was charged by my credit cardIt is
Cellcom's policy to charge an account $that has disputed payment of a bill
I said that I will be disputing my payment through my credit card company and
asked that Cellcom waive their $fee or that Cellcom issues me a $credit
to offset the $fee that they would chargeThe net effect is $0.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After numerous calls with cellcom, they did nothing to check into possible issues with the phonesThey only advised how to monitor our data usage and refused the possibility of it being a reporting error as the numbers reflected higher data usage after the phone OS had updatedThe service provided is LESS than satisfactory
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed the excel sheet provided an it appears most of my concerns have been addressedI was waiting to respond to this until I received the bill and could verify that the credits were placed on my account correctlyI have not received the bill yet, but do expect to receive it this week, however this is the last day I could respond to this complaint. I am still in disagreement with the amount charged to the line ending in Could you please show me the math behind what you are calculating so I can see where the difference is?I am in disagreement that the residential broadband that I activated is under a contract for the following reasons: I was never told that there would be a contract when this device was activated. I never signed a contract for the line of service I didn't receive any subsidy on the residential broadband that was activated. I activated equipment that I have owned for almost years(it hasn't been working very well for at least a year, but I have not had time to research alternatives and it is just used for access to email.)I also wanted to point out that I was asking for the $credit or the fee be waived for a dispute from my credit cardI did see that the excel sheet listed a $credit on my accountI also wanted to point out that my credit card is on automatic payments with Cellcom and they charged me a less that the full amount of my December billBy charging my card only the partial amount, I lost my cell phone insurance I receive as a cardmember benefit from Wells Fargo for a monthMy account at Cellcom was noted that I use this service for my insurance on my phonesThis is why I just asked for the fee to be waived, and did not ask for my card to be charged partially. I do appreciated that Cellcom has been working with me to correct the concerns I had on my billing and my first dealing with Customer Care to correct the issue. After I can confirm that my residential broadband is not under contract, the calculations for the line ending in 4706, and that the credits have been applied on the January bill this should be resolved.I am currently working 60+ hours a week and email would be the best form of contact if Cellcom wishes to discuss any of my remaining concerns.Thank You,*** ***
Regards,
*** ***

December 7,
2015Ms***
*** Trade
Practice ConsultantRevDex.comW
Greenfield AveMilwaukee,
WI 53214***
*** *** ** ***
*** *** ***
*** *** ** ***
*** *** **
*** ** ***
*** *** *** We received
your notice of complaint dated November 27, 2015, regarding Mr*** *** and have looked into the facts surrounding the complaint. In an effort
to resolve this matter proactively and restore our relationship, we reached out
to Mr*** on Friday, December to apologize for our lack of help in
resolving his concerns. We had a
terrific conversation and discussed his data usage. We advised him to set up a “myCellcom”
account so that he can easily monitor his data usage as well as further educated
him on data usage, billing, etc. Additionally,
we provided him a credit for data overage charges he incurred which will appear
on his next invoice. We gave Mr
*** the direct extension of a team leader should he have any additional
concerns and arranged a follow up call for later this month. Mr*** was satisfied with this outcome
and appreciated our call. Please let
us know if there is anything else you need. Sincerely,*** ***, Director Customer ServiceCellcomMid
Valley Dr.De Pere, WI

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. Regards, *** *** the other stipulation is they contact the collection agency they turned me over to and clear my account with them and get it off of my credit report as settled and I pay cellcom directly and where do I return the phones to they can call me to arrange this if they chose to do so or email is ok as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My husband and I would like to thank you for advocating on our behalf regarding our issue with Cellcom. We had been struggling with this since June and because of intervention by the Revdex.com the issue was resolved quickly and fairly. Again, we truly appreciate the effort and concern you showed regarding our case. Sincerely,*** *** *** ***

February 13, MsKim *** Trade Practice Consultant Revdex.com of Wisconsin *** ** *** *** *** ** *** Re: Complaint# MsNicole *** *** *** *** *** *** *** *** Dear Ms***, We received your notice of complaint
dated February 3, regarding Ms***’s concerns with having had her credit run and the information she received regarding how this inquiry will affect her credit score In good faith, we have contacted TransUnion in an attempt to have this inquiry removed from Ms***’s credit reportThis process can take up to days to process and we will need a signed letter from Ms*** indicating she would like this inquiry removed from her credit report We have attempted to reach out to Ms*** to discuss this process as well as determine what else could be done to rectify this misunderstanding in the event we are unable to remove this inquiryAt this time, we have not been successful in reaching her, however, we will continue to reach out to Ms*** in an attempt to address her concerns Please let me know if you have any questions or need any additional information Sincerely, Diane *** Director of Customer Service Cellcom

January 12, Ms*** *** Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI Re: Complaint ID: #*** Cellcom Account #*** Mr*** *** *** *** *** ** *** **
*** ** *** Dear Ms*** We received your notice of complaint dated 1/6/2016, regarding Mr***’s additional concerns with his bill. We have attempted to contact Mr*** again, and still cannot reach him. The problem lies in the fact that there are credits that will be reflected on his January billing statement that he has not yet received. Mr*** has been given credits totaling $which is in fact, $more than he requested. Again, this will all be reflected on his January statement. I have also included a spreadsheet we recreated that will hopefully put this all into perspective for Mr***. My hope is that this will resolve any other uncertainty he has. We ask Mr*** to call us should he have any additional questions. Sincerely, *** *** Director Customer Service *** *** *** ***
** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We received
your notice of complaint dated March 14, 2017 regarding Mr. [redacted]
concerns with having been charged an early termination fee. We have made
numerous attempts to work with Mr. [redacted] regarding his concerns in the Coleman
area. Offers had been made to waive all fees with the...

return of equipment,
however, this was not done. We do recognize that the Coleman area is a weaker
coverage area, so offers were also made to demo cellular boosters, but these
offers were declined. It is clear
that Cellcom is not able to meet Mr. [redacted] needs, so we will refund the
final $230 that Mr. [redacted] is asking for. The amount in question will be sent
in the form of a refund check made out to Mr. [redacted], who has
financially responsibility for the account. While we
appreciated Mr. [redacted] business, we are also glad to see that he was able to
find a carrier that meets his needs. We wish him well in future. Please let
me know if you have any questions or need any additional information. Sincerely,[redacted]Director of
Customer ServiceCellcom

July 22, 2016   Ms. [redacted] Trade Practice Consultant Revdex.com of Wisconsin 10019 W. Greenfield Ave Milwaukee, WI 53214   Re: Complaint #[redacted] Dear Ms. Schultz:   We received your notice of complaint dated 7/15/2016 regarding Mrs. [redacted] concerns with data overages and the service...

she has received.       In researching this complaint I have found that we have spoken to Mrs. [redacted] and her husband numerous times regarding their data usage since they started their service with Cellcom in February 2016. During the course of those conversations we attempted to help them identify what might be causing the data overages as well as get them on the appropriate data package based on their data usage.  Mrs. [redacted] mentioned that they do not have internet service at their home so therefore they cannot utilize Wi-Fi. Additionally her husband is an over the road truck driver who also does not have access to a Wi-Fi connection. In March, Mrs. [redacted] stated she has the “myCellcom” app downloaded on her phone which assists in monitoring data usage, and we helped her get logged in so she could start using it.      When discussing data usage on 7/14/2016 Mrs. [redacted] told us her husband’s device reflects data usage of:  ·        YouTube 5 GB used ·        Internet 5 GB used ·        Facebook 3GB used, to name a few. I have reviewed the available data usage records and confirmed the usage that has been billed to the account is accurate. Additionally, I have verified that we sent a total of 127 data usage notifications to both Mr. and Mrs. [redacted] devices. These usage notifications provide data usage alerts informing them when they have come close to their data plan allotment as well as each time they exceed their allotted plan amounts.       Since February we have provided Mr. and Mrs. [redacted] with $365.00 worth of credits on their account regarding their data overages: ·        3/6/2016:  $45.00 ·        4/12/2016: $170.00* ·        7/14/2016: $150.00   *On 4/12 Mrs. [redacted] spoke to both our Customer Care Department and our Customer Loyalty department regarding $205.00 in data overages.  She was transferred to Customer Loyalty because she indicated she wanted to leave Cellcom and go back to US Cellular.  Customer Care provided a customer appreciation credit in the amount of $67.50 and then Customer Loyalty provided a credit of $102.50 which was half of the data overage charges they incurred.  Additionally, since Mrs. [redacted] stated she wanted to keep her data usage below 15GB and to further incent her to stay with Cellcom, we offered to credit an additional $102.50 in June if they kept their data usage down.  However the additional credit was not given in June as they continued to have data overages.     We believe we have acted in good faith regarding this customers’ account.  We have educated them on their data usage, how to monitor it to avoid overages, offering to switch them to a more appropriate data plan based on their usage, have billed them correctly and issued numerous credits to their account.   They most certainly have the right to leave Cellcom and if they do, we will not offer any additional credits or forgive their current balance nor waive any early termination fees.  Their existing account status is as follows: ·        Current Balance as of 7/22/2016:  $645.29 which includes a past due amount of $216.00. We have also extended the payment due date for the $216.00 balance to 7/25/2016 in order to avoid suspension of service. If payment of $216.00 is not received by 7/25/2016 the service on the account will be suspended on 7/26/16. Early termination fees (ETFs) would be as such: ·        The line of service ending in 5912 has an ETF of:  $300.00 ·        The line of service ending in 3008 is not under contract and it has a “loaner” phone provided by us so therefore this phone would need to be returned to us or they would be charged $599.95, which is the used pricing for that particular device.    If they stay with Cellcom, they are responsible for paying their current balance as mentioned above.  No ETF’s will apply.   Please let me know if you have any questions or need any additional information.  Sincerely,   [redacted]
Director of Customer Service Cellcom [redacted]

January 4, 2016Ms. [redacted]Trade Practice Consultant Revdex.com10019 W. Greenfield AveMilwaukee, WI 53214 Re: Complaint ID: #[redacted]Cellcom Account #[redacted]Mr. [redacted] Dear Ms. [redacted]We received your notice of...

complaint dated 12/28/2015, regarding Mr. [redacted] concerns with his bill and have looked into the facts surrounding the complaint.  Mr. [redacted] is a former employee of Cellcom’s parent company; Nsight. He is no longer an employee as of December 18, 2015. This is pertinent as it leads to the events surrounding Mr. [redacted]’s complaint. When an employee changes their employment status, we offer the options of: keeping Cellcom as their service provider, cancelling their service or transitioning their service to another provider. Mr. [redacted] elected to keep his service with Cellcom. Based on the way his account was set up at the time when his employment ended, we sent a quote on 12/7/2015 for 6 lines of service for $254.93 per month before taxes and fees. Mr. [redacted] responded with a request to cancel 2 lines of service and to add a line of service for a mobile broadband device that wasn’t previously on his account. This left 5 lines at $204.99 per month before taxes and fees. At this point, we were in agreement.On December 24, 2015, Mr. [redacted] decided to return his mobile broadband device and reactivate a residential broadband device, priced at $49.95 before taxes and fees, which would’ve raised the cost of his invoice estimate to $254.94 per month before taxes and fees. He added this line almost two weeks after we offered the original quote.   The first bill that was generated showed that Mr. [redacted]’s existing lines were being migrated from the employee plan to a sellable consumer rate plan. Due to the cost differences between his previous plan and the consumer plan, along with the standard month in advance billing and the addition of a sixth line of service, his invoice was higher than he anticipated. When Mr. [redacted] contacted Cellcom via chat, our representative “[redacted]” whom he references in the complaint, went to great lengths to adjust the bill in line with [redacted]’s expectations and provided credits totaling $58.22.  [redacted] then asked for a $30 credit for a credit card charge he claimed that he incurred due to the bill he received. At the time, [redacted] declined the credit request.We attempted to reach out to Mr. [redacted] several times by calling the phone number he provided in his complaint. The first call was placed on 12/31/15 at 11:24 AM. Mr. [redacted] answered the call and after a brief introduction on our end, he abruptly ended the call. A second call was placed later that afternoon at 1:49 PM. A third and final call was placed on January 4, 2016 at 8:39 AM, both with no answer. Cellcom takes pride in our ethical business practices and the accuracy of our billing and we respectfully disagree with Mr. [redacted]’s assessment of what he feels he should pay monthly for his services.  We are quick to take ownership of situations and work diligently with all of our customers to ensure they have the best experience. Cellcom has made reasonable attempts to open a dialogue with [redacted] regarding his concerns. With additional services purchased come additional costs and those are not being factored in [redacted]’s complaint. In good faith, on 12/31/15 we issued a credit for $30.00 to Mr. [redacted]’s account that covers the credit card charge he states he received in the complaint.  In addition his January bill will include additional offsetting credits due to the changes that were made to his account in December.  We ask Mr. [redacted] to call us should he have any questions on this bill.  Ultimately, it was Mr. [redacted]’s decision to change devices which increased his bill beyond the initial requested quote and we are simply complying with his request. Should Mr. [redacted] wish to cancel his residential broadband service, he is still within the 15 day return window through 1/7/16, without experiencing an early termination fee.  His bill will then be more in line with the rates he was originally quoted. Sincerely, [redacted]Director Customer Service1580 Mid Valley Dr.De Pere, WI 54115 ll us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 25, 2015   Ms. [redacted] Trade Practice ConsultantRevdex.com10019 W. Greenfield AveMilwaukee, WI 53214  [redacted]
[redacted]
[redacted]
[redacted] Re:         Revdex.com...

Complaint #: [redacted] Dear Ms. [redacted] Thank you for bringing Mr. [redacted] concerns to our attention. We received notice of his complaint on September 22, 2015 and I asked Jeff, who handles our customer inquiries, to check into all the details.  We value your comments and welcome the opportunity to address Mr. [redacted] concerns. He has requested that we remove the balance owed due to his belief that the service and the “phone quality” were “misrepresented”.  Following are the sequence of events that occurred with Mr. [redacted] and our company:·        He ported three phone numbers into Cellcom from a wireless competitor on November 21, 2014. ·        He proceeded to use our service without concern for over six months before registering a phone or service-related complaint. ·        On June 1, 2015, Mr. [redacted] called our Customer Care Department and asked whether there was a better calling plan available. Our representative analyzed his account and suggested to him that that he was on the best plan for his usage. [redacted] then requested the cancellation fees per line. We clearly explained that each line had a $140 per line cancellation fee or a total of $420. [redacted] then stated, “Well, I guess we’ll see what happens. I can get some better service and a better rate with another carrier…so…” Our representative then reiterated he was on the best plan for his usage and apologized that we didn’t have another offer to present him. [redacted] was upset that he wasn’t eligible for our FLEX program, as he felt it was a better value. He then brought up that he had been complaining about his phone and wasn’t satisfied with it since “day one.” We have found no record of any complaints being filed, nor any visits to our Repair Department or service tickets to validate Mr. [redacted] bringing this to our attention prior to this phone call.  He complained of not being able to hear the person on the other end of the call when using his cell phone. He felt he wasn’t getting satisfaction from the retail store location. After some more conversation [redacted] stated, “I guess I’ll just switch carriers and pay the cancel fee.” ·        On June 1, after the call mentioned above, our Customer Loyalty Department called and left a message for Mr. [redacted] wanting to talk to him about what we could do to help him with his phone. He never returned that call.·        On 6/23/15, Mr. [redacted] informed us of his desire to cancel his service. We, again, were willing to help him with his phone issue but he mentioned he had already gone to another carrier and had new phone numbers.  We explained that each line would have a $140 early termination fee. During our thorough review of this customer’s account, we did not find one instance, before June 1st, when Mr. [redacted] complained about phone quality or service.  As you can see from the chart below, Mr. [redacted] had used his phone for over 5,000 minutes.    YearMonthMinutes used by Mr. [redacted]'s 715-316-8566 line2014November382014December4922015January6002015February7142015March8102015Ap...⇄ did have one complaint from him on 2/9/15 when he expressed concern over not receiving a credit for switching his service over to Cellcom. Mr. [redacted] had missed the deadline to submit his paperwork. Cellcom, acting in good faith, decided to honor the promotion despite receiving his forms past the submission due date. We issued a credit of $130 at that time.  I believe we acted in good faith and because of that expect Mr. [redacted] to pay the amount he owes us.  The last payment he made to us was on 5/17/15.  He did not pay his May invoice.  The details of what he owes us are listed below.   715-316-2646     Early Termination Fee                    $140.00715-316-8566     Early Termination Fee                    $140.00715-316-8588     Early Termination Fee                    $140.00Taxes and Fees                                      ...⇄ $  30.8105/23/15 Invoice                                    �...⇄ $168.52                                    �...⇄ TOTAL:                 $619.33 We valued being Mr. [redacted] service provider and wish he had given us an opportunity to try to fix his phone.  Cellcom remains committed to providing quality products and services to our customers. If you have any further concerns, have questions about anything we have discussed above, or wish to offer feedback, please feel free to contact Jeff at 920 617-7751. Sincerely, [redacted]Director of Customer ServiceCellcom1580 Mid Valley Dr.DePere, WI 54115  Tell us why here...

This is the letter we sent to Mr. [redacted]January 26, 2016[redacted]...

[redacted]                                   ...⇄ [redacted]      [redacted]Re: Revdex.com Complaint #[redacted]Dear Mr. [redacted] This letter is regarding your conversations on 01/21/16 and 01/22/16 with [redacted], Customer Care Team Leader.  Following is what you and [redacted] spoke about: You will return the equipment as described in section 1, below and make a payment in full as defined in section 2, below.1)      Return the following equipment in good working condition (as determined by the retail location): a.      Novatel MiFi 5510              b.      Sonim Enduro XP4400         c.      LG Fluid 2 AN170                2)      Make payment in full: a.      If the equipment is returned in good working condition (as determined by the retail location), full payment would be $239.33;b.      OR, if the phones are not returned in good working condition (as determined by the retail location), full payment would be $379.33.You expressed the following: 1)      Upon returning the equipment listed above in good working condition, you wanted to make sure that Cellcom would contact the collection agency and request that all collection activities initiated by Cellcom cease.2)      Upon your return of the equipment listed above in good working condition, you asked that Cellcom would also request that the collection in the amount of $379.33 listed on Raymond’s credit report shows as paid in full.As Jeff explained on Friday, January 22, 2016; it can take up to a full week before the Collection Agency will have cleared the collection from their records and it could take up to 10 business days before this change will be reflected as paid in full on your credit report. We will work as quickly and decisively as we can to address your requests listed above, as soon as all of the conditions have been met by you.We look forward to a quick and seamless resolution. Cellcom stands ready to do our part and we look forward to your visit to our Wisconsin Rapids location.If you have any questions, please don’t hesitate to contact Jeff directly at [redacted].Sincerely,[redacted] Customer Service DirectorCellcom[redacted]
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]     there people in Wisconsin rapids misrepresented the phone as the best one they have in turn when I complained to the Wisconsin rapids office they stated to me the phone has had issues with volume they misrepresented the phone and service to me I am willing to go to court over this misrepresentation if they do not want to take care of the problem