Medx Billing, Inc.

the response sent to Revdex.com is inaccurate. I did talk with cellcom on 2/13/17 and emailed them on 2/13/17 my written request to have this removed from my credit report per request from Joel in customer service. He indicated that they would be forwarding to the credit bureau and it would take up to 30 days to see it removed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972430, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Nicole [redacted]

November 29, 2016 [redacted]
Trade Practice Consultant Revdex.com of Wisconsin 10019 W. Greenfield Ave. Milwaukee, WI 53214   Re: Complaint# [redacted]   Dear Ms. [redacted] We received your notice of complaint dated 11/29/2016 regarding Mr. [redacted] concerns with his and his mother’s cellphone...

coverage, as well as his overall service experience with us.      We had been working with Mr. [redacted] and were going to agree to his request prior to receiving this complaint.  On November 29, we spoke to him again and advised him we are willing to void the flex agreements as long as he returned the equipment to us, in good working condition, by 12/8/16.  Mr. [redacted] agreed to this and was happy with the resolution.  Please let me know if you have any questions or need any additional information. Sincerely, [redacted]
Director of Customer Service Cellcom [redacted]
[redacted]

Below is the letter that we sent to Mr. and Mrs. [redacted] in response to their complaint filed with you on 9/24/15. Please let me know if you have any questions.[redacted] Director of Customer Care, Cellcom, [redacted] [redacted] 
?
September 30,...

2015
 
Mr. [redacted]
[redacted]       
[redacted]
 
Dear Mr. and Mrs. [redacted]
 
I would like to start by saying how sorry I am that your vacation was negatively impacted by the fact that your Cellcom phone did not work for you while away from your ‘home’ area.
 
A number of our employees reviewed all of the interactions that you had with us, or our agent, and it is clear that we missed multiple opportunities to take good care of you with the problem you were facing.  I can assure that you that we have learned many lessons from your situation and will make changes to some of our processes.
 
I know you mentioned in your document to the Revdex.com that “all you wanted was to be released from the contract without penalty”.  We most definitely are releasing you from your contract without penalty. In addition, we have eliminated the bill that was recently sent to you asking for payment in the amount of $57.24.  As of today, you do not owe us any amount.
 
In addition, enclosed you will find a check for $400 as appreciation for the many years you were a Cellcom customer and for taking the time to write and send the detailed letter to us.  As I said before, it provided us with many learning opportunities.
 
Mr. and Mrs. [redacted] I again apologize. I humbly wish that we could entice you to come back to Cellcom.  We would love a second chance to regain your trust and respect and allow us to be your cellular provider.
 
If you want to talk with me about this letter, giving us a second chance to be your provider, or anything that lead up to you sending us your letter and filing a complaint, please call me.  My direct number is [redacted].  Just an FYI - I will be on vacation starting Tuesday, October 6th until Tuesday, October 13th but I am more than happy to chat with you before or after that time.
 
Sincerely,
 
[redacted]
Director of Customer Service
Cellcom
1580 Mid Valley Drive
Green Bay, WI 54115<

April 4, 2016 Ms. [redacted] Trade Practice Consultant Revdex.com of Wisconsin 10019 W. Greenfield Ave Milwaukee, WI 53214   Re: Complaint #[redacted] Ms. [redacted]
[redacted]
[redacted]  [redacted]
[redacted] Dear Ms. [redacted] We received your notice of complaint...

dated 3/29/2016 regarding Ms. [redacted] billing and collection concerns and have looked at the facts surrounding this account.  Ms. [redacted] is the account owner and financially responsible party (FRP).  On 9/29/2011, we received a signed authorization form from Ms. [redacted] granting account access to Mr. [redacted].  This authorization form designated him as APC (Authorized Per Contract) on her account, entitling him to make changes up to and including adding or cancelling service. The first complaint Ms. [redacted] has is that she experienced billing issues and wasn’t provided any explanation for the charges. We reviewed our last conversation with Ms. [redacted] which was on October 14, 2015. We did answer all of her questions and provided specific information regarding her bill and associated charges. We received several calls from Mr. [redacted] and worked with him extensively on his billing questions.   Ms. [redacted] core concern surrounds Cellcom asking her to pay for Mr. [redacted]’s charges.   As stated earlier, Ms. [redacted] is the FRP on the account and therefore is liable for all charges incurred on the account.  Mr. [redacted] signed a 2 year contract on 06/09/14; over 2 years after he was made APC on Ms. [redacted] account.  On 12/20/15, Mr. [redacted] entered into a FLEX equipment agreement that spread the $665.00 retail cost of the Samsung Galaxy Note 5 he chose over a 24 month period. He was still authorized on the account and fully within the rights Ms. [redacted] had personally given him. Ms. [redacted] further expresses frustration that Cellcom will not enter into a “payment plan” with the parties involved. On 3/29/16 Mr. [redacted] requested “payment arrangements” which we were more than willing to do and a payment plan was established via our Credit and Collections Department.   However, if Mr. [redacted] does not follow through and make payments as agreed to, Ms. [redacted] is ultimately responsible for the outstanding account balance which as of 4/1/2016, is $820.89.  If she does not pay this balance or make arrangements to pay this balance, the account could be turned over to a collections agency.  Since receiving Ms. [redacted] complaint through the Revdex.com, we have reached out to her several times and have been unsuccessful in our attempts to speak to her.  We left messages providing a point of contact and direct number to call back.  We have not heard back from her yet and will continue to try to reach her.  Cellcom has operated in good faith; ethically complying with Ms. [redacted] express wishes. We have billed her for the equipment purchased and services rendered by the person she specifically authorized to complete just such a transaction.  Cellcom will happily answer any additional questions or concerns that Ms. [redacted] has.    Sincerely,   [redacted]
Director of Customer Service Cellcom [redacted]
[redacted]  [redacted]