Mega Furniture

Mr and Mrs [redacted],I have a copy of your warranty registration packet from GBS. This packet goes over exactly what is and isn't covered by the GBS warranty. I will have this copy ready and waiting for you when the table is brought to our warehouse for repair.The cocktail table will be repaired or replaced to good condition.For any further questions or concerns, please contact me directly.Thank you,[redacted]CS ManagerMega Furniture

To whom it may concern, 
Mega Furniture takes these accusations very seriously, and we apologize for the experience our customer describes. The day of this incident, Mega Furniture refunded our customer's entire order, and made an incident report on file when the store when we asked...

our customer to please leave. We apologize for this experience, and wish our customer the best with his future furniture purchases. Best Regards, 
Mega Furniture Management

Yes, we did pick up some of the merchandise we purchased,

and signed for it, on May 30th. We were told the buffet was on

order, and wouldn’t be in for at least another week. However, the furniture we

did receive was all in boxes, so it was impossible to verify that it was in

“good condition”. The only way to verify the furniture was in good condition

would have been for them to open each box, and assemble the furniture at the

warehouse so it could be inspected there. Since that was not given as an

option, the fact that they require their “valued” customers to sign that paper

is very misleading on the company’s part.

We called them two days later to let them know that four of

the chairs were very wobbly, and that the rubber bumpers on the bottom were

broken. They told us to bring them back to the warehouse the following Saturday

to exchange them. When we arrived on Saturday for the exchange, the buffet we

purchased had also arrived, and so was picked up as well. Upon bring the

furniture home, and unboxing it, we found that the replacement chairs were just

as wobbly, if not more so, than the originals. The buffet was even more wobbly

than the chairs. We called Mega Furniture again two days later to let them

know. They said they would send someone to our house the following Saturday to

fix the issues.

Mega Furniture did send someone out to our house. However,

when the gentleman showed up, he stated he was not there to fix anything, but

rather "just to take pictures" of the furniture, and that someone would call us

back on Monday to let us know what they were going to do. We did not receive a

call on Monday, or Tuesday. They did later offer to replace the inferior

furniture, but only after we had filed the complaint with the Revdex.com. However,

they will not deliver the new replacement furniture to our home unless we agree

to pay a $50 delivery charge. Since we have already driven to their warehouse

twice to pick up the merchandise we had ordered, and to replace four of the

chairs already, we did not feel this was a fair solution. We are asking Mega

Furniture to stand behind their merchandise, and either replace the furniture,

at no charge to us, or to refund our money.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern, and the Revdex.com, I have been in contact with this customer since this complaint has been sent. Mega Furniture would like to apologize for not having this reported to the corporate office sooner. Even though this manager is no longer with Mega...

Furniture, Mega Furniture has decided to honor the price she says was quoted for her of the chairs, and will be issuing refund to the customer in the amount of $134.29. In addition, this customer has requested we attempt to send the additional sectional console, instead of refunding. I have received approval that this can be honored as an exception! I sent our valued customer an email this afternoon requesting her to call me and schedule her delivery and refund!I apologize for the experience this customer has had, and hope this helps to correct these mistakes, and allow out customer to enjoy her purchase to the fullest!Please contact me if you have any questions or concerns, Mega Furniture Management

To whom this may concern,Here at Mega Furniture, we pride ourselves on making a situation right in the best and most generous means possible. Mrs. [redacted] (to be named as customer [redacted] from here on out), Visited our Mega Furniture Goodyear location on January 30th, 2015, and purchased...

furniture based on her preferences. Customer [redacted] received delivery on Feburary 3rd, 2015, and inspected her furniture, and signed that there were no defects or damages. Customer [redacted] first contacted us three months after delivery on May 19th, 2015, and claimd she had found a red bag with chinese lettering inside of her cushions. We requested photographs, knowing that [redacted] USA (the manufacturer of her merchandise) is located in Dublin, [redacted] (http://www.kian.ie/index.php?route=information/contact). We received pictures of the red bag on May 21st, 2015, and reached out to the manufacturer. The manufacturer has never noticed anything like this before, but decided to open a claim against the Dublin factory just in case. We never requested the bag back from the customer. On May 26th, I spoke to customer [redacted] and she expressed that she wanted the rest of her merchandise checked for other bags because she was fearful to inspect herself. Out of good faith, I offered her a techniian to her home, at absolutely no charge, to inspect all of her internal frames for any anomalies. This technician appointment was confirmed with the customer for June 3rd.In addition, I offered for customer [redacted] to get a courtesy exchange of her chair, even though there was no known defect in the frame or integrity. This was done out of good faith to ease our customer's fear of the red bag in her cushions. At this time, I mentioned she has the same options she has at the time of purchase, which is to choose between pick up exchange (no charge) and delivery exchange for $100.00. Customer [redacted] stated she did not want to pay for delivery, therefor, I offered to discount her exchange to $50.00 as another corteousy, but she refused. I never offered customer [redacted] a free chair, as her complaint suggests. I have requested human resources to pull the recording from May 26th, because customer [redacted] has made a very serious accusation against myself, which was never promised. On May 29th, customer [redacted] brought in the red bag without notice. When we received this bag, I contacted our local representative for [redacted] USA. He stated he would be sending someone to pick up this bag to use during their investigation, even though their factory is in [redacted], not in [redacted]. On May 30th, I spoke to customer [redacted] again, and we discussed her wanting a new free chair, and to keep the same chair she already has. I reminded her we were offering the exchange because she mentioned she was "disturbed" by her findings. I mentioned if she is willing to keep the same chair she already has, then a new chair seems obsolete. She said the new chair would be compensation for her time she has taken to call us. To compensate her time to call, my supervisor Mr. [redacted] offered to give customer [redacted] a free exchange. However, customer [redacted] has refused to set this up, and is now pushing for a free chair, and to keep her existing chair which has no defect in integrity.On June 1st, I called this customer to confirm her technician appointment for June 3rd, and she verified her address and stop number, and verified we are coming to inspect her frames for any additional anomalies. However, during the appointmenton on June 3rd, the customer changed her mind and refused the technician. She has declined to schedule another day with us at this time, and has decided to keep her merchandise without inspection.  She had asked for the bag back, but I have handed this bag off to my operation's manager, and it is outside of my hands. I understand she is now requesting ths bag back, but we are forwarding it onto the manufacturer, as she requested, to ensure this is investigated and that this never happens again. We sincerely hope Mrs. [redacted] understands this. As of today, customer [redacted] has the option to receive a new chair, in exchange for her current chair, absolutely free of charge. We have also offered the technician appointment as a corteousy if she is fearful to reach under her cushions. However, Customer [redacted] has declined both. Mega Furniture has done everything in our power to ease our customer's fears of her furniture, and understand red bags in the cushions are not kosher. However, Mega Furniture has not offered free merchandise, especially when this would not solve our customer's problem with being fearful of her current chair. Customer [redacted] is wecome to contact me within 30 days of this Revdex.com response to receive a replacement chair, exchanged for her at no cost. Please conatct me if you have any farther questions. Best Regards,[redacted]Customer Relationship Manager[redacted]

To Whom this may concern,We have been in contact with [redacted], and discussed the concerns she has had with Mega Furniture. We have since been able to get [redacted] a rush delivery for the furniture she wants. [redacted] received her merchandise earlier this morning on March 3rd, and...

signed accepting her delivery, gave us 5/5 stars, and has since posted a positive review of our company!We look forward to working with [redacted] again in the future!Please contact me if you have any farther questions,

To whole in may concern, and the Revdex.com, I have been in contact with these customer's and there was a mistake made by the company GBS warranty services. The merchandise our customers purchased is 100% top grain leather in all surface touching areas. GBS did not...

understand this. I have reached out to GBS and corrected this, and our customer's claim has since been reopened. I was informed on August 20th, 2015 the GBS has called our customers and will work with them on the peeling of their top grain leather. We apologize that GBS was wrong, and hope the customer continues to enjoy her purchase. Thank you,[redacted]Customer Relationship ManagerMega Furniture LLC###-###-####

To whom it may concern, and the Revdex.com,Here at Mega Furniture, we strive for full disclosure at the time of sale, and we uphold our promise to exercise the manufacturer's warranty in the fullest. Mr. [redacted] visited our Mega Furniture Mesa location on May 23rd, 2015 and...

purchased furniture based on his preferences. At the time of sale, Mr. [redacted] agreed to our cancellation, refund, and exchange policies. Please see these signed policies attached. Mr [redacted] received delivery of his dining set on May 27th, 2015, and signed stating the merchandise was received in good condition and had no damages. Please see the signature for delivery attached as well. Mr. [redacted] first contacted us on June 15th, 2015, stating the table was defective. When I asked for a description of defect, he stated there were "marks" on the table where the "joints" were. Based on this description, we could not accurately determine what was wrong with the table. When we asked for a picture of the damages, Mr. [redacted] said he wanted to return his merchandise. When I asked why he wanted to return the table, Mr. [redacted] said it was because he did not want a table with these marks. I told Mr. [redacted] that I can easily open a claim. In addition, I told the customer that these tables are in stock, therefore, as soon as we receive confirmation that the claim is approved, I can get a new table to him right away. Mr. [redacted] said he did not want to send pictures or open a claim because he did not want to pay for this purchase at all. I asked if there was an issue with the chairs, and he said no. Since there is no issue with the chairs that Mr. [redacted] wants to return, and since he wants to return the table without opening a claim, I referred him to his original sales receipt. This sales receipt states that Mega Furniture has a restocking charge of 40% the purchase price for all approved customer initiated returns. I also offered Mr. [redacted] a free technician appointment to repair the "marks". Mr. [redacted] declined all offers. Our cancellation and return policy is clearly stated in legible ink above all signatures at the time of purchase. We desire this full disclosure to give our customers an opportunity to not purchase if our terms and conditions are not right for their furniture needs. At the end of my conversation with Mr. [redacted], Mr. [redacted] agreed to the restocking charge on his merchandise, and to return the table without opening a claim on damages. In an effort to give Mr. [redacted] the largest refund possible, I am refunding his full amount paid for is GBS protection plan, since it is unused, and only restocking the physical merchandise. I informed Mr. [redacted] what this charge was $839.70.  Mr. [redacted] asked for us to pick up the merchandise on June 19th, 2015. I called Mr, [redacted] back and informed him that we can schedule the pick up after the restocking charge has been paid, and then we can cancel his leasing contract, and resolve his wish to return the merchandise. Mr. [redacted] acknowledged hat this date will not be scheduled. Mega Furniture stands behind our product. We are willing to uphold all  manufacture warranties, including Mr. [redacted]'s purchase. As stated above our customer's signature, we do not take back merchandise that has been used, without manufacturer approval. If Mr. [redacted] would like his merchandise to be without "marks", we are willing to open a claim to repair within 30 days of date of discovery. If furniture is not repairable, Mega Furniture guarantees a replacement, or in store credit to pick out a different Table. This decision is up to Mr. [redacted]. Please contact me if you have any farther questions. Thank you,[redacted]Customer Relationship ManagerMega Furniture LLC###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They did not end up replacing my entire dining room set as they stated in the last complaint. They gave me a store credit for 898.00 Even though I paid a total of over 1000 dollars including tax and deliver and warranty for the entire set that is a dining room table and 8 chairs. I went into the store and they only had one table that was close to the style of my table and it was much more fancier. They did not have any other table set. So I went to the manger and asked if I could use my store credit to purchase something else since I did not see a table set that could put me back to where I was when I purchased this table set last year. I have been going back and forth with this company for more than 6 months now. I tried calling them last year in September and October when the screws starting falling out of my table and never received a call back. I was told that there are only 4 people in the Customer service office in the corporate office and someone would have called me back. Back to this situation. [redacted] told me yes because the stipulation in the last complaint stated that I could only go to the arrowhead store to try to purchase a new set that they stated in the last complaint they would replace but instead they gave me the 898.00 in store credit which only the manager can take care of and when I told this to the sales rep this he walked away and was not helpful he did not have time for me. After I have put in my purchase and brought my grandmother down to the store I ordered the 3 book cases that I had found. Had them set up to deliver and the tax and the total bill came up to 904.80. I then paid the extra $6.80 in cash. They told me it would take 2-3 weeks for the books cases to be delivered.  Last week I got a call from the manger saying that he had bad news. He said that customer service denied my order because I could not use my store credit for tax and shipping. He said he was told that the company is charged tax and that they can not use store credit for this because the government makes the company pay taxes and they can not give taxes back when they do exchanges and returns. My complaint to this was then if this is the case why do all other companies [redacted], [redacted], [redacted], or any department store when you go to return or exchange something they give you the tax back. I felt as if this was a lie and that they are trying to get me to spend more money from me. I can not afford more money to purchase from this store. Now I feel as if I am being retaliated against. They now have even more of my money and I am now worst of than I was when I purchased the table last year. I really don't want to do business with this company any more. I was my full amount back and they can take their product back as well. I am tired of the crappy way I have been dealt with this company. This is horrible customer service and they are trying to get more money out of me than they should. I am also going to call the warranty company and let them know that mega is holding my money hostage and then turned it to store credit and put stipulations on it. Any help would be great. I am tired of working with this [redacted] the Customer Service Manager. She is not truthful and tells you one thing and when I get to the store the story has changed and is something different with stipulations. Any help will be great. 

Thanks

Tyhanna Harrison

To whom it may concern at the Revdex.com:      This letter is in response to the pre-mentioned matter.We would like to apologize for any inconvenience brought to the customer during this time. We are sorry to hear that the customer is displeased with the handling of the issue....

The customer purchased a 5 year warranty that covers an array of damages. Unfortunately, damage to the structure or to the frame is not one of the things that the purchased plan covers. The customer received a copy of the general terms and conditions of the protection plan upon registration. In said document there is a list of damages the plan covers and exclusions. Mega Furniture is not liable for any damages not covered by the protection plan.If you have any other questions or concerns, feel free to email or give me a call.

I am contacting you because of an experience with your company that was so negative, that I will never step foot in one of your stores, nor will I ever recommend anyone that I know to your stores.

I purchased a $3k sectional from your Glendale location November 7th, and had to wait until November 18th to relieve delivery. We were told that the there'd be a 2 hour window, ok. Apparently, the truck broke down around 6pm. At no point in the time that we were waiting since 8am did anyone attempt to contact us to inform us of any delay. WE had to repeatedly call (10+) to get in touch with anyone. We finally spoke with a woman at your corporate (?) office, who gave us the information regarding the truck, which was, after sitting there for 10 hours. After we were fed the broken down truck story, we were told we should be receiving a call from the driver. There was no call. We called the store, and the manager promptly blew my girlfriend off. So after me being at work since 4a, I get home to all of this, and we go up to the store. By now, it's 725pm. After speaking to the Mgr, who was at best, patronizing us, the delivery was rescheduled for Saturday the 18th. So, now I have to take 2 more hours off from work, (since my girlfriend tool the entire day off, it's the least that I could do, right?) to hopefully receive what I spent 3500 for.

The level of customer service I've received from your company is deplorable, especially when, from the front window of your Bell Rd locatiin, I can see a few furniture stores. I literally chose your store because of the salesman. I was completely dissilusioned and misled by the sales pitch, across the board. The level of disgust I have for what I've received as what passes for customer service makes me regret pulling into your parking lot. I sincerely hope that this situation is addressed and dealt with in an appropriate manner.

[redacted],I apologize for any inconveniences you have experienced with this purchase. However, I do have you scheduled to receive an exchange of your armless sofa this Thursday, March 27th. Please confirm this day works for you. If not, please let me know what day does work for you so we...

can get you taken care of quickly and satisfactorily.If you have any questions or concerns, please do not hesitate to contact me directly.Thank you,[redacted]CS ManagerMega Furniture[redacted]

To whom it may concern and the Revdex.com,Mega Furniture customer [redacted] (to be referred to as customer [redacted] for Revdex.com anonymity) visited our Mega Furniture [redacted] location on February 21st, 2014 and purchased a set of furniture based on her preferences. At the time of...

purchase, customer [redacted] signed agreeing to our store policies. These policies stated, "Seller makes no  warranty beyond any itemized description in this order". Proof of this signature has been provided to Revdex.com for review. Customer [redacted] received delivery of their merchandise on February 25th, 2014 and signed agreeing merchandise was delivered in good condition and they would not claim damages later. Proof of signature has been provided to Revdex.com for review. The first contact Mega Furniture received from customer [redacted] was on April 24th, 2015. Customer [redacted] called us to report their fabric on their sofa was cracking. Due to the 1-year manufacturer's warranty being completed, we referred the customer to contact their GBS accidental extended warranty. Mega Furniture received no communication from customer [redacted] until the customer visited our [redacted] location on June 20th, 2015 and was very upset GBS denied their claim. Customer said GBS has not been returning their phone calls. To help our customers receive some relief, I contacted GBS and was informed their claim was denied because the customers failed to report their damage inside of the warranty period. GBS did provide Mega Furniture with a copy of this customers warranty terms and conditions, which was mailed to customer [redacted] on April 4th, 2014. This is being provided to Revdex.com for review. However, Mega Furniture made the decision to help this customer, despite GBS declining their claim, and their manufacturer warranty being out. We offered to do a one-time re-upholstery of their merchandise, and we would discuss the billing with GBS. Customer was very thankful, and sent pictures of the cracking done to the merchandise. The upholstery was ordered for the customer on June 22nd, and were sent directly to the customer's address. The customer was contacted on June 22nd, and informed of the fabric order placed. On July 28th, 2015, customer  contacted Mega Furniture and informed us the fabric has been delivered to his home. We called the customer back on July 29th, 2014, and customer [redacted] did not seem to know what we were talking about. Finally customer;s wife called us on July 30th and scheduled a technician appointment for August 5th, 2015. During the technician appointment for August 5th, 2015, Mega Furniture's technician was confused and was not able to complete the service. We have since had this rectified, and offered to re-dispatch a technician on August 10th, 2015. During this appointment, we contacted customer [redacted] before her appointment, and informed her the technician had a flat tire, and would be delayed. Customer was very happy we contacted them, and requested we call them when the technician was back on the road. Mega Furniture then received another call at 12:45 pm from customer [redacted]. We informed our customer that the technician was not back on the road yet, but regardless, customer [redacted] cancelled her appointment and said she wants to return her merchandise. At this point, I reminded customer [redacted] that she is out of warranty, and Mega Furniture was doing this repair out of good faith to satisfy our customer (even after all of her claims could have been denied). After this conversation, the customer requested we offer an in store credit instead. I was willing to attempt to get in store credit, however I reminded customer [redacted] (on August 10th, 2015) that chances were slim because all of her warranties were completed and denied. I informed our customers that management would not receive this request until Wednesday, and I would keep them informed until I received a response. I contacted customer [redacted] on Wednesday 8/12/2015 and informed Mr. [redacted] the claim was not approved yet. I called the customer again on August 13th, 2015 and has a wonderful conversation with the customer regarding his schooling, and informed him I still had not had a response. I also informed our customer that with the weekend approaching, I would call him again on Friday, otherwise, I would need to call on Monday. Mr. [redacted] agreed with myself ([redacted]) that I would call him at 4:30 pm the next day and give him another update. Mr. [redacted] called Mega Furniture at 3:00 pm on August 14th, 2015 asking for an update, and was informed no update has been provided yet. It was agreed that Mr. [redacted] would be called again on Monday, and customer was okay with this. However, at 3:30 pm, Mrs. [redacted] called Mega Furniture with threats if we did not have an answer for her today. We reminded Mrs. [redacted] that we had a follow up scheduled for Monday, but she was not pleased with this response like Mr. [redacted] was. This is when the Revdex.com complaint was filed.At 6:12 am this morning, August 15th, 2015 we received response that the in store credit was approved the night before after closing hours. I have since reached out to the customer and informed them of this outcome. I also discussed with Mrs. [redacted] about the miscommunication between Him receiving updated and not informing her, and she agreed that it was a miscommunication on their part. Mega Furniture has done MORE then our due diligence for this customer. We have satisfied this customer, despite having no manufacturer's warranty, and having their claim Denied by GBS for not reporting their cracking within 30 days of first noticing the damages. Mega Furniture had the legal right to deny all of these claims, however, we took care of our customers because the circumstances permitted. We look forward to completing this claim for customer [redacted].Please contact me if you have any farther questions. [redacted]Customer Relationship ManagerMega Furniture LLC###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
My husband placed a call to GBS warranty company, he was told that  all  the knobs falling off, broken and  the rollers coming out were not covered. I then called mega furniture on 10/5/2015 and was informed that the manager was not available SO i left my call back information with the sales associate who assured me that I would get a call back the next day. Since I did not hear anything back till 10/7/2015, I called the manger and she informed me that she did not know much about the warranty (that they sold to us) she will have to call the warranty people herself (if she did not know anything about this warranty whom was she  calling) A couple of days later there was a message left on my home phone from  Shaina (cutomer service) to call her. She leaves a phone number . So the next day I called all day and their phone stayed engaged, So on 10/16/15 finally got thru Shaina who told me that my warranty was expired and that," if I needed anything fixed it will be $75.00 for the service tech to come and examine the problem and  all extra labor and cost of parts I would have to pay.   which she first said I did not have. I then mentioned to her what about this so called GBS wraranty as they refer to it in the store and is also written on the receipt issued by the store and when I told her this purchase was made in jan 2012, the so called GBS warranty has not expired and I still had 2 years more. I even informed her that we paid $100 dollars fow this  so called "gbs" warranty which I was informed by Shaina that this is a third party, none of this third party buisness was ever mentioned at the time of purchase She also told me she would read every line in the warranty  which she first said I did not have and she did not know anything about this and then switches her answer to oh! that is GBS third party.
I am litreate, can speak, write perfect English and understand the language very well. No mention of their store warranty or any kind of REFUND after 30 days was ever mentioned by douglas the sales associate in jan 2012. The so called"GBS" WARRANTY was mailed to me by their company on 02/02/2012. I do not agree with their policies and none of  the people working at Mega Furniture seem to really know what this GBS warrnty they are selling is all about so the customer is given MISLEADING information. They are very quick to take your money but when the problem arose with their furniture they do not want anything to do with it and then out comes from their closed closet oh! she did not call to get money back so I do not psychic powers to know all this.  had I  known I would have got my hard earned $100.00 dollars back and on the same note if I had known what I know now, I would send all their furniture back to them.

Regards,

To whom it may concern,Here at Mega Furniture, we sell a wide variety of furniture, ranging from no manufacture warranty (considered "as-is" or "cash and carry"), to 90 day warranted furniture, all the way up to limited lifetime warrantied furniture. This customer visited our [redacted] location on...

11/28/2014, and purchased discounted merchandise that he was able to sample and inspect. This customer also declined the 5 year extended protection plan. The Aformentioned merchandise was offered to this customer at an advertised price, and is warranted for 90 days against defects in the manufacturing. Customer received delivery on 12/03/2014. Customer signed merchandise was delivered in good condition with no damages.  This customer first contacted us on 02/16/15, still under warranty, and had an issue with one cracked dining chair leg, and a missing button from the bench. We dispatched a technician on 02/27/15 who serviced his merchandise (including the replacement of one damaged leg), and customer signed that service was completed satisfactory. We received no additional follow up from the customer after that time. Customer called in again on March 23, 2015, and stated he feels like all of the legs will break someday in the future, and would like a refund. I referred the customer to his original signed agreement at the time of purchase, stating we do not allow refunds this far from delivery. Customer wanted us to exchange his merchandise for something warranted for a lifetime. I contacted this customer today, and gave him the option to have his chairs repaired or upgraded. We have also offered to show our customers how chairs can be treated to last him many years. We always recommend not sliding the Chair across a surface, as this is very hard on any chair, regardless of warranty length. This is what causes cracking in chair legs. It is best to pick up a chair and place it where desired, and then sit down. This will preserve the life of any chair.We have also offered this customer an option for store credit to upgrade to different chairs. Customer has expressed he would like to have the service to repair his current merchandise because he does enjoy his table. He has expressed that this will resolve his complaint. Mr. [redacted] is set for a technician appointment this Thursday, 03/26/2015. I have also explained to this customer that we sell replacement legs for a very affordable price (average cost is $5.00 per leg). This is available to our customer if he does develop issues in the future after warranties have expired.We appreciate Mr. [redacted] business, and invite him to contact Mega Furniture customer service at any time.Best regards,[redacted]Customer Relations ManagerMega Furniture LLC

To whom it may concern at the Revdex.com: This letter is in response to the pre-mentioned matter.We would like to apologize for any inconvenience brought to the customer during this time. The customer has been contacted and we have informed the customer that we will proceed with the exchange...

of the chest. If you have any other questions or concerns, feel free to email or give me a call.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] list of damage/Broken             ALL THIS FROM DECEMBER 2014 TO CURRENT!2 pices old sectional1 lounge power recliner that supposed parts were ordered to be delivered to my home but never were do to an 8+ week back order1 sand alone recliner 1 part of sectional broken1 power recliner sectional1 delivered stand alone power recliner that would not work I refused it once then twice when you delivered a used on with 4 patches holes fixed to it. Not or only am I appauld but discussted by Mega Furnture for your lies!  ** manager personally promised me that she would make sure that my furniture would be complete by the end of April. "IN GOOD FAITH" Lies. You did dispatch a technician on April 4th after I spoke with ** and she absolutly 100% promised me to have everything delivered by the end of April. I never okayd that I was ok with a May dlivery. Do do you even understand that from a customers point a view I have had not but BS from you guys! I paid you for my furniture in full in December 2014. And I'm still it ting here with an incomplete sectional. December! It is now MAY!! May is this what you would call "good faith"?You do deliver damaged merchandise which you tried to do with me with the power recliner. The first on delivered was shorting out would not recline and when it did made horrible scraping noises and you could not get it to close. The second power recliner delivered was clearly used. You could see four patchs where you tried to repair it. I paid for a NEW not used or slightly damaged recliner. So once more I send it back. When I called (which I was told by my delivery guy that called Mega would call me back since I declined the recliner which they of course didn't) Mega cuts serv they had no info about the recliner. Had to update them complained and asked to talk to a supervisor. First part art of my power recliner sectional broke called to get it fixed then stand alone sectional broke was they orderd the part. I waited and waited over a month. Called cust serv numerouse times with there response always the same that the part was ordered and can't give me date as to when it will come in. Then I find out that yes they could have given me a trading number to follow up and see where it's at. That part was supposed to be delivered to my home ant day now U.S. what I was told too. Later to find out that the part was oh back order for eight plus weeks. After calling and calling you would think someone would try and make things right who wants to wait two months for a recliner. They could have just to,d me how bout we exchange it for something else but now that would be to easy for them. That's where the first lie started. Then an other section of my sectional brakes ans was told that that pice will be ordered by the middle of April and to me ny the end of April. I want you to come and get your furniture give me my full refund with no hasitation. I have waited almost half a year here to get a full functional living room to no avail. I would absolutly never recommend anyone to Mega Furniture ever!  I feel that you got what you wanted form me which is my money and don't care about the effect and frusration you have gien me and my family in return.  I hope you go home and a joy your fully function living room while I sit in only serten sections of mine.

Hello regarding ref #[redacted] on 4/21/2014 we contacted the customer [redacted] and will exchange all 8 chairs and the table on 4/30/2014.

Thank you 

To Whom it May Concern:

Ms [redacted] is receiving a full exchange of the three pieces she purchased from our company. She is scheduled for tomorrow per her request.

For any further questions or concerns, please contact me directly.

Thank you,

CS...

Manager

Mega Furniture

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