Mega Furniture

I purchased a living room set with mega furniture back in January, we are now in May and I still have not received the product. I was informed 2 DAYS ago that my order was never placed with the manufacturer and that they are not able to tell when or if my order will ever be fulfilled. They are pushing me to chose a different product when I DO NOT want a different living room set because they have a “no return policy” even when I have nothing to return because I never received what I paid for in the first place! I spent over 10k in furniture at this place and I still don’t have what I paid for and they can’t give me an eta on my living rooms set! Save yourself time, money and the headache and take your business else where. NEVER in my life would I do business with Mega furniture again. If I could give it a negative star rating I would, they have been the most awful company I have ever worked with

I ordered a bedroom set for my daughter in January. I was told the set would be in by March and I was willing to wait a few weeks. But then weeks turned into months and I was finally told in June that the set was discontinued. Now I am trying to obtain a refund for over a month only to get the run around from management. I just want my money back so that I can move forward and purchase a new set. I will not be purchasing from this company again.

Spent over 6000 dollars and had problems with my new sofa recliner, trying to have them fix their PRODUCT is very frustrating! First I’ve been waiting almost 2 months for them to fix it, know the motor went out on same recliner! Who knows how long I’ll have to wait for them to fix the issues! I will not be shopping there anymore and if your looking for new stuff for your house, 1- definitely go somewhere else and 2 if you do you better hope it doesn’t brake because you’ll be waiting a very long time! Buyer BEWARE!

Mega Furniture sincerely apologizes for the misunderstandingWe appreciate Ms [redacted] sending over the purchasing papers for our customer, Ms**Ms [redacted] first contacted Mega Furniture customer service on May 30th, 2016, four days after her delivery, to report that we delivered merchandise that was not top grain cow hideDuring this phone call, customer service tried very diligently to comfort our customer's suspicions that Delandis Italian Leather was not made from cow hideIn addition, we offered to send our customer by email a copy of all Leather Representation reports under FR Which state we cannot represent a non-leather product as genuine leatherMega Furniture abides by all state and federal representation laws, and we would like very much to comfort our customerHowever, our customer declined all proof of Leather product reporting.I have attached a copy of all third party testing done for Delandis Leather, showing all merchandise has tested to be 100% top grain cow hide leather in their productsI have also attached a copy of our customer's warranty if she would like to keep for her recordsI have attempted to contact Ms [redacted] again on July 23rd, and left a voicemail offering this information by postal mail and by email if she would preferI see two items ordered by our customer (occasional table set) has not yet been deliveredMega Furniture is not looking to charge our customer a rescheduling fee after the delivery was refusedWe understand sometimes miscommunication happens over what is purchasedWe look forward to scheduling her third delivery at no additional charge, and hope that this helps repair the relationship between Mega Furniture and our valued customerPlease feel free to contact us if you have any questions or concerns,Mega Furniture Management

Complaint: [redacted] I am rejecting this response because: I agree that recliner is currently fixed and in working order My main issue with my complaint was with Service department delays in setting dates and being told a couple times of a visit date only to be told later that they came out (unannounced at different date) or that no date had been set (i.erep told me service date but never entered it into the system) Nothing in response really addressed these issues I wanted complaint left on file so others could be aware of support they may/may not receive Regards, [redacted] ***

To whom it may concern and the Revdex.com, Mega Furniture understands our customer's frustration with the product they purchased coming with a one-year manufacturer's warrantyMega Furniture sells different factory brands of furniture, with warranties that range from one-year, to prorated parts after one year, to limited lifetime warranties and 5-year cosmetic warrantiesThis is why our customers sign that Mega Furniture upholds manufacturer's warranties at the factory's discretion; as warranty time lengths are variable depending on what brand and item the customer chooses to purchase from us as a retailer.Normally, Mega Furniture does not offer technicians for hire, as stated previously to our customerWe are willing to offer this customer an exception to help him avoid paying higher prices through a third party repair serviceI apologize if this came across to our customer as a means to make money off of him, and he does not have to use our services if he does not wish toIt was meant as an act of good faithIf he would prefer to repair through a separate company, Mega Furniture can recommend Tri-County Furniture Repair here in the valley, as they have frequently worked with us in the past, and have positive consumer ratings on their repairsWe hope this shows good faith that we are upholding our end of the customer's contract to the fullest, in regards to the item and warranty our customer chose to purchasePlease feel free to contact me if you have any questions or concernsMega Furniture Management

To whom it may concern at the Revdex.com: This letter is in response to the pre-mentioned matter.We would like to apologize for any inconvenience brought to the customer during this timeWe have exchange the dresser on Dec 7th If you have any other questions or concerns, feel free to email or give me a call

Complaint: [redacted] I am rejecting this response because: The last thing I want to do is to deal with you allWe paid in full, that's $6K and had the hardest time to get our furniture in a timely manner and with defectsWhat makes you believe I would trust a "store-credit" itemNo, I want delivery service fee refunded which was $99, your "warranty fee" which I can already imagine how worst that would be, which was $200, plus whatever you're offering in a prepaid/gift card mailed to me You have my address, but in case you may have displaced it since that tends to happen a lot with in your company here you go! [redacted] *** [redacted] ***

Complaint: [redacted] I am rejecting this response because:I spoke with the manager of MegaFurniture who sent a technician to my house The technician was a kid who wanted to know where the missing parts were The kid told me that he could not help me with the repairs The manager said that he would not take the bed back I have attached pictures of the damaged Storage Bed I wish to return this damaged merchandise to the store, however, they refuse to take it back I will not pay for this defective merchandise Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the company has already had almost six full weeks for the order to come in If they knew it had been delayed in the first place, why did they never mention any of this during any of the many, many calls I made to them? And then saying it would still be another 7-on top of the six weeks? They sure didn't take that long to get my money in their hands as it was immediate I'm STILL stuck without furniture to sit on I do not feel they conducted business in a reputable way with NOT getting in touch with me AT ALL about the first delivery date not being met and that no future deliver date was set and no information passed on to me regarding delays, etc They NEVER called me about any of this information and NEVER relayed any of this information when I would call them I don't appreciate them taking my money when I don't have my purchase They are making money on my money and I'm loosing interest on MY moneyDoesn't seem right to take my money without my purchase in my home Regards, [redacted]

The manual recliner portion of the section was replaced this year (January, I think) Therefore the warranty you mention does not apply to that item

We apologize for the inconvenience this has caused to the customerSince there was a lot of demand for deliveries before thanksgiving we were not able to deliver the product on the time that we had promised but we had received a call from the customer saying that she wanted her delivery to be postponed for the 29th of november and we delivered the productAll sales are final, there are no refunds or exchangesThe product was received by the customer in good conditionPlease feel free to call or email [redacted] with any questions or concerns

To whom it may concern, Mega Furniture has tried to be very communicative with this customer during the claim on her furnitureUnfortunately, the manufacturer took a few days to approve the replacement authorization for her furniture, and Mega Furniture did everything we could to expedite this claim as fast as possibleWe received the approval on April 14th, 2016, and gave this customer priority on replacement deliveryMrsAlderman's item was exchanged on April 18th, 2016, and she signed the new item was delivered in good conditionMega Furniture cannot apologize enough that the approval took days to be receivedIn those days, Mega Furniture spoke to MrsAlderman times keeping her informed on her claimWe appreciate our customer's patronage deeply, and look forward to her enjoying her new merchandise for years to come!Best Regards, Mega Furniture Management

Complaint: [redacted] I am rejecting this response because: After waiting for almost months for the bedroom set I paid forNow they are saying that it is taking them longer then expected and have placed the orderedThey will have it delivered to my house so I can install it, after I paid for the delivery and installation.They should not be allowed to sell and deliver crap and not care about making it right Regards, [redacted]

To whom it may concern, Mega Furniture has it in writing at the time of sale that we uphold the manufacturer's warrantyWe offered to exchange the buffet once the manufacturer approved replacementHowever, the manufacturer of this furniture does not cover transportation or delivery in their warrantyMega Furniture offered to discount our $delivery to $to help assist our customer with their exchange, but our customer has declinedMega Furniture offers multiple parking slots directing in front of our ports to let our customers take as much time as they like to inspect their furnitureWe also offer assistance with inspection, and electrical outlets to plug in at our customer's requestMega Furniture is not responsible for customers who choose not to inspect before leaving, especially since customers are asked to sign agreeing their merchandise is received in good conditionOur deliveries include transportation, assembly, inspection for issues, trash removal, and placement in the home, which is why there is a charge for this non-warranted serviceMega Furniture and myself are very sorry that Mr***'s merchandise is advised to be exchanged, and we are offering to replace at no charge in our warehouse, as offered by the manufacturer, which is explained in writing and signed by the customer at the time of purchaseWe do this to help our customers understand the process before purchasing, and offer full transparency for these unfortunate situationsMega Furniture is happy to help inspect the replacement Buffet with our customer when he picks up his replacementIf he would rather have a delivery, I have offered to cut this charge in halfWe hope this shows good faith on our part, and we greatly appreciate Mr***'s communication and patience during this claimPlease contact me if you have any questions or concerns,Mega Furniture Management

To whom it may concern,After the long term communication we have had with [redacted] ***, We contacted [redacted] on February 28th and offered to pick up her merchandise on March 5th, 2015, and refund her the remaining amount due to herThis amount is $ [redacted] expressed to me on February 28th that she is pleased with this resolution, and our business with [redacted] will be finalizedPlease contact me if you have any farther questions or concerns, [redacted] Customer Relationship Manager [redacted]

To whom it may concern:We have contacted customer to inform him about the steps Mega Furniture is taking to assist himWe have ordered replacements for the Palermo sofa and the Coaster footboardMega Furniture had put RUSH orders in both items but the Manufacture delays are out of our handsAs of today we have an estimated time of arrival for the Palermo Sofa to be here on Monday 05/08/and for the Coaster footboard we are expecting it to arrive no later than Friday 05/12/We have the best intention to help out our customer, wich is why we have expedite this shipmentsMr [redacted] is a valued costumer to us and we realy apologize that he feels we have let him down, we will make sure the service he receives is top of the line to make him feel better about the situation.Pkease do not hesitate to call me for further information.Regards,Julie Mega FurnitureCustomer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Mega furniture is claiming they have resolved the complaintNot trueThey claimed they'd pay me and fix my couchI took a day off work when the techs were scheduled, and they never showedI also didn't get my money from it eitherPlease call me back [redacted] ( [redacted] ***)

To Whom it May Concern:This customer has been contacted to inform him of the refund approval which customer agreed to and was very happy to hear ofMega furniture will also issue an additional $in store credit.For any further questions or information, please contact me directly.Thank you,CS ManagerMega Furniture###-###-#### [redacted]

We have placed an order for a part that was damaged [redacted] is taking too long to ship to the customer's house for a service tech repairTherefore, we placed an order to replace the piece not just the part which will take 5-business daysOnce we receive that we will get in contact with the customer to schedule a service tech to exchange that piece