Mega Furniture

Mr [redacted],I will send my technician to your home free of charge to install the pull handles. Please confirm your address and how many pull handles you need. As soon as this is confirmed, I will print the paperwork and the routing representative will contact you 2-3 days prior to your appointment. The technician appointments normally take 10-15 business days, however I will put a rush request on your paperwork.Please contact me with any questions or concerns.Thank you,[redacted]CS ManagerMega Furniture

Good Morning, This customer visited our Mega Furniture [redacted] location on December 28th, 2014 and purchased the aforementioned lamps. This customer tested the lamps inside the store, and took them with her out of the showroom. The reason for this is because Mega Furniture does not...

deliver lamps due to the fragility of them. On January 7th, 2015, this customer called customer service and reported her lamps were no longer working, and customer stated they did not work after her drive home based on something hapening after she left Mega Furniture. We offered to order the parts that the manufacturer warranty, however, we explained these parts are limited. This included the switch, harp, and two lamp shades. These parts were ordered on January 16th, 2015Once we received these parts, the customer said these would not solve the issue she had, and did not want a technitian to come inspect what the issue might be. At this point the customer wanted to cancel her Lamps completely and receive her funds back. I explained Floor lamps are "as is", and that is why our options are limitted. This is the reason we allow our customers to test and view lamps on the floor before taking them home. Mega Furniture is not responsible for issues during the customer's transportation home. Based on my conversations with this customer, I have offered to replace her lams for her, as a one time courteousy. We have gone over the policy regarding lamps being an as-is item, and the parts we can order are limited. She will be visitting our [redacted] Showroom today to test new lamps, and understands these new lamps are also as-is. This customer has expressed that this will resolve her complaint, and help her enjoy her purchase to the fullest. Please contact me if you have any farther questions. [redacted]Customer Relationship ManagerMega Furniture LLC

mega furniture never asked me to leave the manager kept harassing me with offensive language store cameras were above us when he wanted to hit me. I also have a recorded video on my cell phone I will be using when asked by my lawyer for court use. Mega furniture should conduct a drug test because he acted very dangerously towards me and my sister. Arizona state office of attorney general will be conducting an investigation.

To Whom It May Concern:

The customer purchased the merchandise on July 13, 2013 and received delivery on July 18, 2013. The customer contacted Mega Furniture after her one year manufacturer's warranty had expired. Unfortunately we cannot replace or repair the merchandise.

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However if the customer would like to purchase a replacement piece, the store manager [redacted] where she originally purchased would be more than happy to assist in working out the best price for the customer.

For any further questions, please contact me directly.

Thank you,

CS Manager

Mega Furniture

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This sofa isof very bad construction! I was told the warranty covers all.I want thissofa replaced or give me a 100% refund, only.

Regards,[redacted]

Good afternoon,Here at Mega Furniture we take pride in the quality of our merchandise, and we strive for excellent customer service. Mr. [redacted] visited our Mega Furniture Goodyear store on November 30th 2014, and purchased a collection of furniture from us. Customer agreed to our refund...

and exchange policy at this time (attached). Mr. [redacted] received his delivery on December 6th, 2014 which included all of his merchandise except the mattress foundation. (attached is customer's signature that merchandise was delivered in good condition).  Customer was notified that his foundation was on back order and delivery could take several weeks during the holiday season. In a good faith effort to do right by our customer, we arranged for a personal delivery driver from the Goodyear store to deliver the Foundation around Mr. [redacted]' schedule. We reach out to Mr. [redacted] at the phone number ###-###-####, but received no response. I was able to get in contact with the customer with his contact information listed on Revdex.com. I offered Mr. [redacted] an in store credit of $100.00 to cover the delivery of his next purchase. I also informed customer we can have the furniture out to his home by the end of the week 01/10/2015. Customer has declined the delivery of his foundation and the $100.00 credit at this time. I also informed the customer if he does not wish to have his foundation, we can credit the cost of the foundation as well as the delivery, in the amount of $205.00 to his [redacted] financing. Mr. [redacted] declined this option as well, however, he understands they are still available to him at this time. We apologize for any misunderstanding or communication. We look forward to doing right by this customer and rectifying the situation. Thank you,[redacted]Customer Relationship ManagerMega Furniture USA###-###-####

To Whom It May Concern:A customer service representative has been in contact with this customer and we will be taking care of the zippers. This will be the only service we can provide since the customer's merchandise is out of manufacturer's warranty. The zippers will be the only thing...

repaired as it is the only issue reported and the merchandise is out of warranty. Also, the merchandise has been discontinued.For any further questions or concerns, please contact me directly.Thank you,[redacted]CS ManagerMega Furniture

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

[redacted] To whom it may concern,I get confusing of the refund now. They said that they gave the refund of the protection plan. When I was talked to the Customer service and they said that it was non-refundable. They totally lied to everyone now. My original sales is $1124.30The break down issofa         $838.00Deliver      $100.00Protectio    $100.00sales Tax    $86.30if I get the sofa $838.00 +  protection plan $100.00 - pick up charge $100.00 = $838.00 of 60%=502.80+ 8.3% of sales tax=$544.53. It supposed to have the $544.53 refund. Why I just got $474.84 refund? Is that the sales tax are non-refundable also? Why they just pay back 60% of the protection plan for the customer whoever never used their service? I reason I am returning those item that it doesn't as the same as the quality in the show room and I have to pay for $649.46? Totally it is not my fault. the reason I was asked for the refund instead of dis billed the company because I want to be fair to the delivered person that I was received the service from them. Why I was faired to them but they don't do fair to the customer?[redacted]

Good afternoon,
We have reviewed the company response and provided the attached response to that. This item is being requested that they honor the original response that the couch would be replaced, as stated upon the 'techs' inspection. If they are unable to, they can, as requested multiple times, refund the purchase of the couch and pick up their merchandise at their earliest convenience.
 
Sincerely,

Good afternoon Ma'am,I do apologize for the inconvenience you have experienced. Unfortunately, I am unable to refund the delivery fee because delivery was completed. However, I would like to offer you an in-store credit of $50 to select a piece from the Tempe store's floor of your choice or...

I can mail a $100 gift certificate to your home for any future purchases from our company.If you have any questions or concerns, please do not hesitate to contact me directly as I am here to help.Thank you,[redacted]CS Manager

To Whom it may concern and the Revdex.com, Mega Furniture sincerely apologize for the delay in manufacturer scheduling for this replacement item. Mega Furniture makes every attempt to inform the customer at the time of purchase that we have no control over manufacturer...

scheduling or delays from "acts of God", etc. Ashley Furniture shipped this replacement fireplace on December 12th, 2015, and Mega Furniture received yesterday, December 15th. This morning I called both phone numbers we have for our customers, and both do not have voicemails attached to them. As soon as we get in contact with Mrs. [redacted] we will be happy to set up her delivery exchange at no charge. I have attached a copy to show that Ashley Direct did not ship out the said item until December 12th, 2015. We have provided this in good faith. Please feel free to contact us back if you have any father questions or concerns.Best Regards, Mega Furniture Management[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Mega Furniture has offered $699.00 against a purchase, in less of a years time, of $2356.90.  After stalling many times they had originally told us in October/November that they would replace the defective pieces.  This is not acceptable.

Regards,

I have reviewed the response made by the business in reference to complaint ID 9890705, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

To Whom It May Concern:We have received the right merchandise and the customer is scheduled for delivery tomorrow, November 19th.For any further information, please contact me directly.Thank you,[redacted]CS ManagerMega...

Furniture###-###-####[redacted]

To whom it may concern at the Revdex.com: This letter is in response to the pre-mentioned matter.We would like to apologize for any inconvenience brought to the customer during this time. We have exchange the dresser on Dec 7th 2014. If you have any other questions or concerns, feel free to email or give me a call.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern,After the long term communication we have had with [redacted], We contacted [redacted] on February 28th and offered to pick up her merchandise on March 5th, 2015, and refund her the remaining amount due to her. This amount is $793.73. [redacted] expressed to me on February 28th that she is pleased with this resolution, and our business with [redacted] will be finalized. Please contact me if you have any farther questions or concerns, [redacted]Customer Relationship Manager[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I got an automated email stating the complaint was resolved with mega furniture usa. They had contacted the bob saying it was taken care of, which in fact NOTHING was done with the problem. My couch has not been repaired or replaced, and I am not satisfied with just a $200 check (in which I will not cash) to settle. Mega furniture has taken it upon themselves telling yall everything is fine, when nothing has been done to help.Thank you

I have not been contacted by Mega Furniture to set up an appointment with this third party company. According to by significant other, I should have been contacted within a few days and this did not happen. I am not sure why my significant other was contacted originally either. He did not make the purchase, and his name was not on the account. I am not even sure why Mega Furniture has his number. I can be contacted at ###-###-####. Any further communication needs to be directed to me. I have spoke with my significant other, and he gave my phone number to whomever originally contacted him. I don't know why I was not contacted to set up this appointment. I hope that Mega Furniture will quickly act on this issue, as it is an ongoing concern of mine to have restless and uncomfortable sleep. I do not appreciate waking up with head and neck pain. I hope I do not have to wait long for this appointment to be set up. I am also concerned with how this third party is going to assess the firmness of the mattress in relation to the store model that I selected when making my purchase, but I am willing to take this step if it is necessary.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Floor model pics. I was only able to take two pics because [redacted](manager) said I was interfering with business. As you can see the backs are pretty close together as they should be.

Regards,