Mega Furniture

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This sofa isof very bad construction! I was told the warranty covers all.I want thissofa replaced or give me a 100% refund, only.

Regards,[redacted]

To Whom It May Concern:

The customer purchased the merchandise on July 13, 2013 and received delivery on July 18, 2013. The customer contacted Mega Furniture after her one year manufacturer's warranty had expired. Unfortunately we cannot replace or repair the merchandise.

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However if the customer would like to purchase a replacement piece, the store manager [redacted] where she originally purchased would be more than happy to assist in working out the best price for the customer.

For any further questions, please contact me directly.

Thank you,

CS Manager

Mega Furniture

Mr [redacted],I will send my technician to your home free of charge to install the pull handles. Please confirm your address and how many pull handles you need. As soon as this is confirmed, I will print the paperwork and the routing representative will contact you 2-3 days prior to your appointment. The technician appointments normally take 10-15 business days, however I will put a rush request on your paperwork.Please contact me with any questions or concerns.Thank you,[redacted]CS ManagerMega Furniture

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I will never buy for Mega Furniture again! I have been waiting since August 17th 2016 it is now October 12th 2016. This item that I ordered is a bed for my daughter. I went into the store bought it and they told me it was not on back order and that it was in stock and it was not a special order either. I have called twice each week for every time they told me that my bed was going to come in. I still do not have my bed. I requested to speak to a manager. I spoke to Chris the manager at the warehouse and he gave me Malik which is the owner email address. I emailed the owner to find out that it was not the correct email address so I was lied to. I have been getting the runaround from everybody I've talked to from there and I cannot get ahold of the owner whatsoever. It seems to be very shady business and I want everyone to know this and if I were you I would never buy from the store ever if you want your product. No one seems to know why I have waited this long for a head board, foot board and rails.

mega furniture never asked me to leave the manager kept harassing me with offensive language store cameras were above us when he wanted to hit me. I also have a recorded video on my cell phone I will be using when asked by my lawyer for court use. Mega furniture should conduct a drug test because he acted very dangerously towards me and my sister. Arizona state office of attorney general will be conducting an investigation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

[redacted] To whom it may concern,I get confusing of the refund now. They said that they gave the refund of the protection plan. When I was talked to the Customer service and they said that it was non-refundable. They totally lied to everyone now. My original sales is $1124.30The break down issofa         $838.00Deliver      $100.00Protectio    $100.00sales Tax    $86.30if I get the sofa $838.00 +  protection plan $100.00 - pick up charge $100.00 = $838.00 of 60%=502.80+ 8.3% of sales tax=$544.53. It supposed to have the $544.53 refund. Why I just got $474.84 refund? Is that the sales tax are non-refundable also? Why they just pay back 60% of the protection plan for the customer whoever never used their service? I reason I am returning those item that it doesn't as the same as the quality in the show room and I have to pay for $649.46? Totally it is not my fault. the reason I was asked for the refund instead of dis billed the company because I want to be fair to the delivered person that I was received the service from them. Why I was faired to them but they don't do fair to the customer?[redacted]

To Whom it may concern and the Revdex.com, Mega Furniture sincerely apologize for the delay in manufacturer scheduling for this replacement item. Mega Furniture makes every attempt to inform the customer at the time of purchase that we have no control over manufacturer...

scheduling or delays from "acts of God", etc. Ashley Furniture shipped this replacement fireplace on December 12th, 2015, and Mega Furniture received yesterday, December 15th. This morning I called both phone numbers we have for our customers, and both do not have voicemails attached to them. As soon as we get in contact with Mrs. [redacted] we will be happy to set up her delivery exchange at no charge. I have attached a copy to show that Ashley Direct did not ship out the said item until December 12th, 2015. We have provided this in good faith. Please feel free to contact us back if you have any father questions or concerns.Best Regards, Mega Furniture Management[redacted]

To Whom It May Concern:A customer service representative has been in contact with this customer and we will be taking care of the zippers. This will be the only service we can provide since the customer's merchandise is out of manufacturer's warranty. The zippers will be the only thing...

repaired as it is the only issue reported and the merchandise is out of warranty. Also, the merchandise has been discontinued.For any further questions or concerns, please contact me directly.Thank you,[redacted]CS ManagerMega Furniture

Good afternoon Ma'am,I do apologize for the inconvenience you have experienced. Unfortunately, I am unable to refund the delivery fee because delivery was completed. However, I would like to offer you an in-store credit of $50 to select a piece from the Tempe store's floor of your choice or...

I can mail a $100 gift certificate to your home for any future purchases from our company.If you have any questions or concerns, please do not hesitate to contact me directly as I am here to help.Thank you,[redacted]CS Manager

Good afternoon,
We have reviewed the company response and provided the attached response to that. This item is being requested that they honor the original response that the couch would be replaced, as stated upon the 'techs' inspection. If they are unable to, they can, as requested multiple times, refund the purchase of the couch and pick up their merchandise at their earliest convenience.
 
Sincerely,

I have not been contacted by Mega Furniture to set up an appointment with this third party company. According to by significant other, I should have been contacted within a few days and this did not happen. I am not sure why my significant other was contacted originally either. He did not make the purchase, and his name was not on the account. I am not even sure why Mega Furniture has his number. I can be contacted at ###-###-####. Any further communication needs to be directed to me. I have spoke with my significant other, and he gave my phone number to whomever originally contacted him. I don't know why I was not contacted to set up this appointment. I hope that Mega Furniture will quickly act on this issue, as it is an ongoing concern of mine to have restless and uncomfortable sleep. I do not appreciate waking up with head and neck pain. I hope I do not have to wait long for this appointment to be set up. I am also concerned with how this third party is going to assess the firmness of the mattress in relation to the store model that I selected when making my purchase, but I am willing to take this step if it is necessary.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I got an automated email stating the complaint was resolved with mega furniture usa. They had contacted the bob saying it was taken care of, which in fact NOTHING was done with the problem. My couch has not been repaired or replaced, and I am not satisfied with just a $200 check (in which I will not cash) to settle. Mega furniture has taken it upon themselves telling yall everything is fine, when nothing has been done to help.Thank you

To whom it may concern,After the long term communication we have had with [redacted], We contacted [redacted] on February 28th and offered to pick up her merchandise on March 5th, 2015, and refund her the remaining amount due to her. This amount is $793.73. [redacted] expressed to me on February 28th that she is pleased with this resolution, and our business with [redacted] will be finalized. Please contact me if you have any farther questions or concerns, [redacted]Customer Relationship Manager[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern at the Revdex.com: This letter is in response to the pre-mentioned matter.We would like to apologize for any inconvenience brought to the customer during this time. We have exchange the dresser on Dec 7th 2014. If you have any other questions or concerns, feel free to email or give me a call.

To Whom It May Concern:We have received the right merchandise and the customer is scheduled for delivery tomorrow, November 19th.For any further information, please contact me directly.Thank you,[redacted]CS ManagerMega...

Furniture###-###-####[redacted]

To whom this may concern and the Revdex.com, This Mega Furniture customer, [redacted] (will be called customer [redacted] for Revdex.com anonymity) visited our Mega Furniture Indian School road location on January 25th, 2014 and purchased a selection of items based on her...

preferences. One of these items was the Corsicana Sienna Pillow top mattress. This mattress comes with a manufacturer's warranty of five years, four of which are prorated. Customer [redacted] contacted Mega Furniture on May 1st, 2015 and reported that her mattress was sinking in and causing discomfort. Mega Furniture updated our customer's address, and informed her we would be sending an inspector out to measure the "sink" of her mattress (known as the body impression of a mattress). Precise Mattress Inspection scheduled this inspection with the customer for May 18, 2015. After this appointment, we received the inspection results from P.M.I. and this mattress was deemed to be within body impression tolerance (therefore, not covered as a defect in warranty). Please see attached copy of the inspection report, which shows the lowest impression on her mattress is  1.5 inches. However, during this conversation, we informed the customer that the inspector made a note that the frame holding up her mattress is not providing sufficient support. This can cause a mattress to sink because the foundation is not properly there. We informed the customer of this on May 28th, 2015, but customer [redacted] said he/she is positive it is the mattress, and requested we send a different technician out for a second opinion. Mega Furniture resubmitted the inspection request to Precise Mattress Inspection on May 28th, 2015 and requested a different individual inspect the quality of the mattress. P.M.I scheduled these customers for July 6th, 2015. This report was uploaded online for Mega Furniture to review on July 13th, 2015. On July 13th, Mega Furniture saw that the second report shows the same body impression, which is no greater than 1.5 inches (within tolerance, therefore, not covered as a defect in warranty). The same notation was made regarding the frame of the bed providing insufficient support. However, when we discussed this with customer [redacted], all he/she requested was a copy of the report. This report was mailed out on July 13th, 2015 to the address provided by customer 94198. Since this date, we have not heard any communication from these customers. Mega Furniture is wiling to work with our customers to repair the bed they have (not under warranty with Mega Furniture), for a nominal charge. Otherwise, this work can easily be done by our customers. All the would be required to repair the support to their bed would be two (2) additional slats running width-wise across third bed, with support extending from the slat to the floor. This would cost anywhere from $12 - $18 at a home improvement/lumber store. With that being said, there is nothing defective about customer [redacted] mattress; the issue is with his existing bed frame (which has no warranty with Mega Furniture). Mega Furniture offers full transparency when purchasing, and at the time of sale, Mega Furniture disclosed, "seller makes no warranty beyond any written description itemized in this order. Such disclaimer does not affect manufacturer warranty, if any". With this being said, Mega Furniture was willing to cover two appointment for customer [redacted], and we are offering to send our technician to reinforce the support on his bed for the charge of our technician. Otherwise, our customer can choose to do this repair, and the issues with his mattress will greatly improve. Please contact me if you have any farther questions or concerns, [redacted]Customer Relationship ManagerMega Furniture LLC[redacted] 
A quien pueda interesar y el Revdex.com,Este cliente de Mega Furniture, Teresa Castañeda (se llamaría cliente [redacted] para anonimato de Revdex.com) visitó nuestro Mega Furniture ubicacion de Indian School Rd el 25 de enero de 2014 y compró un selección de productos basados en sus preferencias. Uno de estos elementos era el colchón Corsicana Sienna. Este colchón viene con una garantía del fabricante de cinco años, cuatro de los cuales son prorrateados.Cliente [redacted] contactarse Mega Furniture el 1 de mayo, 2015 y reportó que el colchón se hundía y causando incomodidad. Mega Furniture actualiza la dirección de nuestro cliente, y le informó que estaríamos enviando un inspector a cabo para medir el "sumidero" de su colchón (conocida como la impresión de cuerpo de un colchón). Precise Mattress Inspection programado esta inspección con el cliente para el 18 de mayo de 2015. Después de esta cita, que recibió los resultados de la inspección del PMI y este colchón se consideró dentro de la tolerancia de impresión de cuerpo (por lo tanto, no están cubiertos como un defecto en garantía). Consulte copia adjunta del informe de inspección, que muestra la impresión más bajo en su colchón es de 1.5 pulgadas.Sin embargo, durante esta conversación, informamos al cliente que el inspector tomó nota de que el marco de su colchón no está proporcionando el apoyo suficiente. Esto puede hacer que un colchón se hunda porque la fundación no es adecuadamente allí. Nos informaron al cliente de esto el 28 de mayo de 2015, pero [redacted] clientes, dijo que él / ella es positivo es el colchón, y pidió que le enviamos un técnico distinto a cabo una segunda opinión.Mega Furniture volvió a presentar la solicitud de inspección a Precise Mattress Inspection el 28 de mayo, 2015 y solicitó un individuo diferente inspeccionar la calidad del colchón. PMI programado estos clientes para el 6 de julio de 2015. Este informe fue subido en línea para Mega Furniture para revisar el 13 de julio de 2015. El 13 de julio, Mega Furniture vio que el segundo informe muestra la misma impresión de cuerpo, que no es mayor de 1,5 pulgadas (dentro de la tolerancia, por lo tanto, no están cubiertos como un defecto en garantía). Se tomó la misma notación con respecto el apoyo estructura de la cama fue insuficiente. Sin embargo, cuando hablamos de esto con el cliente 94198, todo lo que él / ella pidió fue una copia del informe.Este informe fue enviado por correo a cabo el 13 de julio, 2015 para la dirección proporcionada por el cliente 94198. Desde esta fecha, no hemos escuchado ninguna comunicación de estos clientes. Mega Furniture está ¡dispuestos a trabajar con nuestros clientes para reparar la cama que tienen (no en garantía con Mega Furniture), por un cargo nominal. Si no, este trabajo se puede hacer fácilmente por nuestros clientes. Todo el se necesitaría para reparar el apoyo a su cama sería de dos (2) listones adicionales corriendo a lo ancho a través de una tercera cama, con el apoyo que se extiende desde la lámina al suelo. Esto costar entre $ 12 - $ 18 en una tienda de mejoras para el hogar / madera.Con eso se dice, no hay nada defectuoso sobre el colchón de el cliente 94198; el problema es con el marco de la cama existente (que no tiene ninguna garantía con Mega Furniture). Mega Furniture ofrece una total transparencia en la compra y en el momento de la venta, Mega Furniture revelada, "vendedor no hace ninguna garantía más allá de cualquier descripción escrita detallados en este orden. Dicha renuncia no afecta la garantía del fabricante, en su caso". Con esto se dice, Mega Furniture estaba dispuesto a cubrir de dos citas para el cliente 94198, y estamos ofreciendo para enviar nuestro técnico para reforzar el apoyo en su cama para el cargo de nuestro técnico. De lo contrario, nuestro cliente puede optar por hacer esta reparación, y los problemas con su colchón mejorar en gran medida.Por favor, póngase en contacto conmigo si usted tiene cualquier pregunta o preocupación más lejos,[redacted]Customer Relationship ManagerMega Furniture LLC[redacted]

I have reviewed the response made by the business in reference to complaint ID 9890705, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Mega Furniture has offered $699.00 against a purchase, in less of a years time, of $2356.90.  After stalling many times they had originally told us in October/November that they would replace the defective pieces.  This is not acceptable.

Regards,