Mega Furniture

I called Mega Furniture on May 7th 2015(located on [redacted]) and spoke to sales person name [redacted]. I was looking for a bed room set B1700 4pc Bedroom Set According to [redacted] she had 2 sets left over and she ask for me to come in next day May 8th at 10AM.I personally had to ask my boss for permission for me to pickup the furniture and purchase our product since it was in stock. I got to the store and all she had was model set and it was damage unsatisfied I called the Mega furniture store on [redacted] to see if they had it there and they said to come in and check if they did. Already running on the clock since I had to go back to work, took my time to go check the store on [redacted]. As I was walking in the person that I had been talking on the phone attended me. The guy was very nice and polite but was misleading information since from the beginning I told him I had the mattress already and I was just looking for the bed set a California King(since I'm a tall person) and he said yes we will have it for you in 7-10 days. As we were making the purchase and finish the transaction the guy who charge me said the bed set was a King and not a Cal king like the sales man mentioned which he said you will now need a new mattress. I didn't want to purchase another mattress since I had just recently bought a new mattress and I also didn't want a king bed set. I ended up buying a new mattress with them and everything was estimated at 2400$. The manager promised me a 7-10 day delivery since this was supposed to be my wife's Mothers day gift. I called in a few times and they had no response for me and kept telling me to call back since their truck had not come in yet. Today 05/22/15 I called the mega furniture warehouse located on 3941 W. Mohave St and asked when my furniture was going to get delivered and they said after the 05/29/15 since that truck with that furniture doesn't get here until that date. I'm really unsatisfied with their lies and the delivery time. I will definitely not recommended this to anyone of my family members or friends. Good luck to those who will buy from these people.

Review: I purchased a sofa from the company approximately a month and a half ago and the color on parts of the sofa has come off. I have contacted the company directly as well as the finance company and have received no response.Desired Settlement: I want the sofa replaced with a new one or a discount taken off the price of the sofa.

Business

Response:

On 9/25/2013 customer received the parts that Mega ordered to bring her merchandise to manufacturer specification. A technician will be contacting the customer to install the parts that the customer received to her residence. We have spoke to the customer on 9/25/2013 and the technician will be contacting to resolve issue.Thanks[redacted]Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company has not rectified the situation. The sofa continues to be defective. I have contacted the company numerous time in attempt to get the warehouse address so the sofa can be returned and I am hung up on. Regards,

Business

Response:

Hello we have the parts to bring merchandise up to manufacturer specifications and have tried but been unsuccessful in contacting the customer. Mega tried to send out a technician on 10/7/2013 but we are unable to reach the customer. Please call mega at ###-###-#### or ###-###-#### to schedule a technician to install ordered parts.Thanks[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company has continued to ignore me; up my attempts to make contact with the company I am repeatedly placed on hold and then hung up on. I have contacted my bank and have seized payment until the company replaces the defective items.

Regards,

Business

Response:

Hello, Mega Furniture is unable to get a hold of [redacted]. We are calling daily at ###-###-#### and can not contact customer. Please contact Mega Furniture at [redacted] or email [redacted].com to resolve your issue.Thank[redacted]

Review: In 2012 I purchased a sofa from Mega Furniture with a warranty. Eleven months after the sale, the fabric pilled, the stuffing bunched and the springs collapsed. The wood beneath it was splintered. I called the warranty company to have the sofa repaired. They had no information on my order. I called Mega Furniture to find that they accepted the payment but did not order the warranty. The owner, Karim, authorized a refund of the price of the sofa, but kept the $100 for the warranty. I applied the credit towards another purchase in good faith only to have an incomplete delivery of that order with an explanation that they never ordered a $500 item. That item was paid for. Mega Furniture is in possession of $600 collected from me between two different transactions where they broke contract and did not deliver what was purchased.Desired Settlement: I would like the ottoman that I paid for and the $100 for the warranty that they illegally failed to file resulting in this entire, ridiculous situation. And I would like them NOW.

Business

Response:

[redacted], the ottoman in question is on order with the manufacturer and as soon as we receive it we will deliver to the customer. The customer was given a credit of $647.36 plus tax towards this new purchase which was the original sale price with product and protection. please see attached invoice for credit details.

Review: In October 2011 I purchased a bedroom set, pub table and bar stools and stairway chest from Mega Furniture in [redacted], **. I paid $300 for warranty coverage on this furniture specifically stated on my invoice. My furniture was delivered and assembled on time. I didn't get paperwork on the [redacted] warranty coverage and asked about it. I was told it would be mailed to me. Needless to say, I didn't get the warranty information in the mail. Beginning around September of 2012 I placed a call for a warranty issue which I was told covered everything. I got a run around of who was responsible the manufacture or the warranty company. Then was finally told the warranty company was responsible to call them. When I called [redacted] they could not find my registration. After several weeks [redacted] called me back and said that the incident would not be covered because it had been too long since the incident occurred and that current time. I got wrapped up in holiday and work schedule and put this on back burner. Then in June of 2013 upon moving the bedroom set the rails bent and the footboard cracked. I called the warranty company first this time and again got the run around that I was not registered as a policy holder. So I went into the store where I purchased and talked to the Manager who was there when I purchased the furniture and he said he had a meeting with the owners coming up in a few days he would bring this to their attention that I would get taken care of. Several days went by and finally called back and was told to call Customer Service of Mega Furniture. When I finally got ahold of someone several weeks after I had gone into the store. The CSR told me they would be refunding me 150 by check for the warranty paid. I have never received the check as to date. So I went into the store with my original paperwork and then I was told I would not get a refund but would have a store credit of $300.00. I really don't want a store credit with Mega Furniture as I no longer want to do any business with this unreliable company again.Desired Settlement: I either want them to come and pick up the furniture and refund my whole receipt since they didn't honor what was on the receipt anyways.

Business

Response:

[redacted] attached is a copy the sale that Denise Campbell used a $300 store credit for issues she had with her original sale from October 2011. This $300 store credit was used to compensate for her original sale. Customer has used the $300 in store credit and has received the merchandise in good condition.

Review: I purchased a sofa and love seat with recliners and at that time the sales person told me I would want to get their warranty protection plan that will cover the items for 5 years, even if the kids tear it everything would be included. Having the recliners this would be a must. I took them for their word added the extra $100 warranty and with in 6 months the handle on the one recliner broke. I work a lot of hours and it took me months to final get through to someone who could possible set up the appointment. The employee then tells me this would not be covered, a handle that broke with in 6 months because this is a wear and tear item. This means I have to pay for the handle and I also have to pay them $45.00 to come out and fix the sofa. This is ridiculous in so many ways. I then looked online to see that they have a 1 star rating with you and horrible reviews on yelp so my thought is they will just keep continuing these unfair practices because they obviously won't take care of the complaints. Is there anything that can be done, when I spoke to customer service today on January 7th the rep told me they have no manager there today which leads me to believe no one is properly running this company.Desired Settlement: I want my new couch fixed and not to be charged all these hidden costs after they talked me into buying an extended warranty.

Business

Response:

Good afternoon,Here at Mega Furniture, we strive to provide product that you love at competitive prices, and offering great customer service in times of need. Mrs. [redacted] placed her order on 04/03/2014, and signed her sales receipt acknowledging our refunds, exchange and warranty policy. Mr. [redacted] then received a very prompt delivery on 04/05/2014. Customer signed that she received her delivery in good condition, and was satisfied with her purchase.Mrs. [redacted] called us on 01/07/2015 and informed us her pull handle on the left side of her love seat was broken and she needed to have this part replaced. We went over the warranty policy that comes from the manufacturer of her merchandise. We explained to Mrs. [redacted] that pull handles are designed to wear over time, similar to the breaks on a car, and the cost of the handle are made to be affordable. We also explained to Mrs. [redacted], that the manufacture does not cover the cost for a technician to come out to her house. There is a $45.00 transportation charge to have the merchandise fixed in the comfort of her home. We also explained to Mrs. [redacted], that she does not have to pay this if she brings the merchandise down to your warehouse to be serviced in -house. In an effort of good faith, Mega Furniture is willing to offer to replace both pull handles on Mrs. [redacted]'s love seat (to have both sides be even in wear), with no charge to Mrs. [redacted] for these parts. Therefor, Mrs. [redacted] is welcome to bring the merchandise down to the warehouse for a complete pull handle replacement free of charge. However, if Mrs. [redacted] would like the technician to come out to her home, there will be a one time transportation charge for this issue. We appreciate Mrs. [redacted]'s business, and we look forward to resolving any issue Mrs. [redacted] has. Thank you,[redacted]Customer Relationship ManagerMega Furniture USA[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We purchased the full size bed set and was told to pickup from their warehouse Monday the 30th. I drove 25 minutes to the warehouse but they didn't have the bed set. Warehouse staff said they may have it next week but not sure. I went to the store where I purchased the bed set and the told me the bed set is out of stock from the manufacturer . There is nothing they can do. I then asked when will I be expecting to get what I purchased and paid for. The people at the store said they don't really know . A man name [redacted] sound like person in charge said he will look into the issue and call me back the same night. I did not receive a single phone call so I went to the store this morning dec. 31st. [redacted] claimed that called my cell phone but I didn't answer. Anyhow, he still doesn't have any idea when they will have the product for me. I then asked for my money back but he said all sale are final. No refund! I told him that I have not receive my product so the sale is not final yet. He said there is nothing he could do. I just have to wait.Desired Settlement: I need for them to either give me the products I paid for or give me my money back so I can take my business somewhere.

Thank you for your help

Business

Response:

Mr [redacted],I do apologize for any inconvenience you have experienced with your recent purchase with our company. It is my understanding from the store manager, [redacted], this order has already been taken care of and the credit from your cancelled order ([redacted]) has been taken and credited to your current order ([redacted]). This order of merchandise is in stock and can be picked up from our warehouse 12PM to 5PM Monday or Wednesday through Saturday.Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact me directly as I am here to help.Thank you,[redacted]CS ManagerMega Furniture

Review: On July 8, 2013 we (my wife and I) purchased home office furniture from Mega Furniture in Goodyear AZ. The products had to be special ordered since they did not have them available in the warehouse.

We purchased 2 each [redacted] Large Hutch Oak Stain Finish; 2 each [redacted] Large Credenza Oak Stain Finish; and 1 each [redacted] 2 Drawer File Cabinet.

The issues we have are as follows; 1) Once we got the items home we discovered that the file cabinet was in fact a "lateral" file cabinet as opposed to a regular file cabinet. After my wife and I decided to keep it we proceded to load the file cabinet drawers. Later in the day my wife went into open the top drawer of the file cabinet it would not open. After several attempts to open it, I unloaded the bottom drawer to try and determine what was wrong. The top drawer would then open. I reloaded the bottom drawer and once again it would not open. Once again after unloading the bottom drawer, the top drawer would open. 2) After setting everything up we noticed that one of the hutches is coming apart at the center post were the attach to the top. The doors to the hutch will not move properly and there is a downward bow.

We contacted the store to discuss the issues and we were instructed to contact "Customer Service" at the warehouse. After several phone calls and left messages that were never returned I finally got ahold of someone. After explaining the issues with the lateral file and the hutch the person on the phone said I would need to contact the store. Once again I contacted the store and after no less than 5 calls with messages left and the promise of each person "I will call you back within the next day to see what can be done" I was finally able to get ahold of the store manager when I called.

I went through all of the information once again. When I discussed the incorrect file cabinet - being a lateral as opposed to a standard - the store manager stated that we had not requested a standard file cabinet but insisted on a laterial file cabinet and had returned to the store again to insure we were receiveing a lateral file cabinet. We had requested several times that the file cabinet a regular style - not a lateral style. The sales person - Nancy - said the cabinet we were getting was exactly what we wanted - a "regular 2 drawer file cabinet" and we would be "completely happy with it". Needless to say the store manager was calling me a liar. Interesting that the had writen order shows "2 drawer file cabinet" and the computer generated receipt shows the word lateral - when we asked about that we were told that we were getting what we wanted and that was just the way it printed out. After some research on the [redacted] website I found that they do not make a 2 drawer file cabinet - the only one that is 2 drawer is a lateral file. Basically it was our fault for beleiving what we were being told. I then proceeded to explain to the store manager about the hutch and how it was coming apart.

He then placed me on hold to contact "customer service" after several minutes he came back on the phone and stated that they had been trying to contact me and had left numerous messages and I had failed to return their calls. After some discussion and after my instance that he was wrong he put me on hold again. He then came back on the phone after several minutes and said that he customer service would be contact me shortly. Before I hung up the house phone "customer service" called me on my cell phone. They said they would contact me in the next week to tell me when they could send someone out to "see" what could be done but had no idea as to that would be. I'm still waiting for that call.Desired Settlement: Since there, as I see it, several issues, I'm not sure where to start. First and foremost is the misrepresentation of the items that we were looking for. Since our space would only accomidate a standard size file cabinet, all of the furniture had to be rearranged and we are now forced to keep something we didn't really want. I would consider reimbursement of the file cabinet as fair compensation. Second, since the hutch is basically coming apart it would seem appropriate for the item to be reordered since the wood has bowed. Additionally since I had to rent a trailer to get the items home I would expect that Mega Furniture deliver then new hutch, inspect it and remove the old one.

Business

Response:

Hi Good evening!

We apologize for the inconvenience that our customer has to go through. We agreed upon replacing the "Hutch" with new one as soon as it arrives. Even though it was a customer pick up, we are going to deliver and exchange "Hutch" with no extra cost to our customer. We really appreciate the business and sorry for the situation. We hope this decision will help satisfy our customer. We are going to contact customer and notify about replacement and free delivery service (worth $100).

Thank you very much

Regards,

Management Team

Mega Furniture

Consumer

Response:

The original complaint involved 2 items - the broken hutch which has been replaced - and the file cabinet which doesn't work correctly. The top drawer doen't open when the bottom drawer has files in it. t appears that the safety mechanisim doesn't function correctly. Thus far nothing has been done to try and repair or replace the file cabinet. It order to clean up our office - since we are beyond tired of waiting for Mega Furniture to do something - I have removed the safety latch. They have only met their obligation half way and in my opinion that is a totally unacceptable way to run a business.

I want to file complaint but on your website every time you see a yes or no by answering the questions to the best of your ability it tells you it won't take your complaint I spent $4,200 at the Peoria Mega Furniture store with the understanding is that they will deliver everything for $100 to my house and set it up that was last Friday today's Monday April the 4th after being there for an hour and 45 minutes and paying $4,200 for a bedroom and dining room tables lamps a mattress and with the understanding that everything will be delivered now it was time to start playing this little game all we made a mistake you have to come all the way back here and put them in your car and bring him back so what was the point of me paying $100 I informed them that they still have my lamps that I paid for $466 worth of lamps I will not drive back over there there's no need for me to drive back over there and then when I call them Friday when the truck driver to delivery man was here they said oh we made a mistake it was my day off I forgot all about it just tell me what the lamps look like and where do you live again and will bring him to you where do I live again you broke the invoice right in front of me you made me sign it 3 times you wrote down every single item I bought every single stock number why do we have to be ignorant I will never ever do business with you again and I'm going to do my best to make sure nobody else does business with you again bring my lamps to my address but we don't know where you live but you have the invoice in front of you with my name my address my phone number you called me you only for lamps

Review: I received a voucher to replace furniture and went to the Mesa location to pick out a new fireplace. It has been over two months now and I still haven't received my furniture and every time I call I get another excuse as to why. First there was an issue with verifying my voucher, then it was taking a couple weeks to enter the item number into the system and now someone keeps "dropping the ball" and "losing" the insert to the fireplace. I was promised various times that it would be available in store for pickup and every time I go or call it's not there. Just last week, the store manager, John told me that he would personally be picking it up from the warehouse December 7th and I could pick it up any time after that and when I called yesterday the representative told me she had no idea about there being a fireplace in stock for me to pick up and that there were no customer notes in her system about the transaction and that John was not in. So, I called today and spoke to John and it's as if he completely forgets last weeks conversation and gives me an "update" about the arrival of the insert to the warehouse and tells me AGAIN that it will be in by the 15th of December and that he will personally be picking it up. I just want my furniture. I have gone into the store over 4 times and called more than a dozen times about this. This has been the worse customer service ever.Desired Settlement: Please deliver the fireplace I ordered various months ago.

Business

Response:

To Whom it may concern and the Revdex.com, Mega Furniture sincerely apologize for the delay in manufacturer scheduling for this replacement item. Mega Furniture makes every attempt to inform the customer at the time of purchase that we have no control over manufacturer scheduling or delays from "acts of God", etc. Ashley Furniture shipped this replacement fireplace on December 12th, 2015, and Mega Furniture received yesterday, December 15th. This morning I called both phone numbers we have for our customers, and both do not have voicemails attached to them. As soon as we get in contact with Mrs. [redacted] we will be happy to set up her delivery exchange at no charge. I have attached a copy to show that Ashley Direct did not ship out the said item until December 12th, 2015. We have provided this in good faith. Please feel free to contact us back if you have any father questions or concerns.Best Regards, Mega Furniture Management[redacted]

Review: The facts are that we purchased a couch at the "Mega Furniture [redacted]" location,

we saw the floor model and ordered it, upon delivery we realized quickly that

this was not the furniture we had purchased. Though the pieces of furniture are

nearly identical in look they are vastly different in both comfort and functionality.

By the time we had realized that the furniture was the wrong model we had already signed for it. We then went to

the same location where we had originally ordered the furniture and found the

store manager, [redacted]. [redacted] patiently listened to our predicament and voiced

that "we had indeed received the wrong furniture." We sent them two pictures of the

different pieces of furniture, one of the floor model emphasizing one major

difference, the lever used to recline the chairs back and the other showing the

furniture I received. The floor model lever was hidden away in the inner cushion

and the model I received has the lever inconspicuously placed on the outside of

the couch. What the pictures cannot show are the distinct difference in texture of

material laid on the sofa as well as the comfort seating. The instant we sat on the

couch we quickly noticed the difference of how sitting on the sofa felt and were

not pleased with how uncomfortable it was.

Mega furniture would not acknowledge our dispute or attempt to resolve this issue.

We went to our bank and disputed the charge and at that point the bank had granted us the money for the couch and said that they would now be taking over the issue. When the bank was unsuccessful in getting any were with Mega Furniture the bank apologized and took the previously granted money back. my bank said I should take it to small claims court which we can not afford. We are now left with the wrong furniture and we are very dissatisfied with the results.Desired Settlement: correct furniture, or our money back

Business

Response:

Ma'am,

I have confirmed with the store manager and my warehouse staff. The merchandise you received is the correct merchandise. I contacted the manufacturer and they stated they changed the way the handles were to help with the longevity of the merchandise. If you would like the older model of the merchandise, I am more than willing to check my stock and see if we still have this style available.

Please contact me directly if you have any further questions or concerns.

Thank you,

CS Manager

Mega Furniture

###-###-####

[redacted]@megafurnitureusa.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9890705, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If the manufacture is no longer making the furniture I purchased I'm afraid they will just find floor model. The comfort and the material that they delivered is nothing like the furniture in the store. I've. been out of town and will call Mega furniture on Friday. The furniture is still in our garage and have not been used by us. If this can't be resolved soon I would rather Mega Furniture would just refund my money

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I will not accept 150.00 for furniture that I have never used, Since the first day I got the furniture we have kept the furniture in the garage un used we have tried to sell on [redacted] 4 different couples came to see the furniture and I couldn't get anyone to be interested in purchasing due to the comfort level. I have name and numbers from 2 of them stating how hard the furniture is. Again I will remind you that the manager ([redacted]) did tell me it was the wrong furniture.

If they want to get the furniture from California sent to the store I'm willing to come there and make sure that the furniture is indeed the furniture I purchased (regarding comfort level like the one I saw in the store) or they can pick up the furniture and return my money.

Business

Response:

To Whom It May Concern:

We have received the new sofa. I have verified it myself to ensure it is the correct merchandise. The customer is more than welcome to come to our warehouse located at: [redacted] to inspect the merchandise prior to delivery or contact myself to set up a day for delivery Monday through Saturday that will work with their schedule.

Thank you,

CS Manager

Mega Furniture

###-###-####

[redacted]@megafurnitureusa.com

Review: On 3/15/13, I financed a dining room table and child's rocking chair. I was charged a delivery fee of $100 to have both items delivered roughly a month later at my new address. However, when the delivery arrived, it was missing the rocking chair.

Even though I paid to have all items delivered, I was told that I would have to go into the store to pick the chair up myself. Since the item was relatively small and I could transport it myself without too much trouble, I decided to pick it up a few weeks later once I was settled into my new home.

Our contract stipulated that I wasn't to start being billed by the finance company until I had received my items. However, I was billed from the delivery date for BOTH items. When I contacted the store to have the billing start date adjusted for the rocking chair, they informed me that I'd receive a call from a manager who may be able to assist me. I never received a call.

When the time came to pick the rocking chair up, I contacted the store first to make sure it was ready for pick up. I was then informed that they no longer had the chair - that they in fact had SOLD it (again) to someone else. By this time, I had already paid the finance company, [redacted] Finance, in full for BOTH items.

I requested a refunded and was told that I'd have to go through the finance company because I had financed the chair. Upon contacting the finance company, I learned that the store would have to issue the refund request to them in order for them to credit the money back. I contacted the store again and was told that all they could do for me was issue store credit for the item.

I told them I wasn't happy with this since they were the ones in breach of contract, having sold MY chair that I had paid for in full. I was then told that the matter would be escalated to management and I'd receive a call back. I never received a call and had to call back only to be told again that they'd have a manager call me.

(I should mention that the refund amount is a mere $79.96!)

Again, I never received a call and all but forgot about the issue until months later I decided to try to call the finance company again. This time they placed me on hold and contacted the store themselves. When they got back on the line, they told me that the store was sending them a credit invoice and they'd refund my money in about 10 business days. About 3 weeks passed when I realized that I had never received a credit to my bank account.

I contacted [redacted] Finance again and was told that they never received a credit invoice from Mega Furniture. They put me on hold again, contacted the store, and came back to me with the same response. Mega Furniture would send them a credit invoice and I'd receive a credit within 10 days. Naively, I waited another couple of weeks only to find no refund had been issued.

Again, I contacted the finance company and, after explaining my story for the 3rd time, was placed on hold while they contacted Mega Furniture. Again, I was told that Mega Furniture would email them a credit invoice within the hour.

I followed up the next day to discover that, AGAIN, no credit invoice had been sent over. For the 4th time, they contacted the store, the store promised to email them the credit invoice, and I was told to follow up later.

Upon following up with [redacted] the next business day, I was informed that this time, they had received an invoice; but, that the invoice had NOT been adjusted to credit the chair I never received. They called the store back and I was told that the manager was emailing them as they spoke, and that they'd receive it at any time.

Yet, AGAIN, I followed up with [redacted] - for a 6th time - only to learn that the manager had emailed them, but that it wasn't an official invoice; and, that [redacted] had replied back to their email stating the same. However, after 3 days, they had not heard back from Mega Furniture.

I also attempted contacting Mega Furniture's corporate office. The lines either disconnect, or ring through to voicemails, regardless of which extension is dialed. By the way, the customer service reps just record silence for a few seconds at the "you've reached" prompt instead of their names - kinda sleezy if you ask me.

It's my opinion that Mega Furniture is operating fraudulently. They take full payment for a product, fail to deliver the product, then sell YOUR product to someone else. Then they refuse to issue a refund or ignore you altogether.

I've done my due diligence to get this matter resolved through their channels, only to be ignored, lied to, and quite frankly, SCAMMED!

My recommendation: if you're looking for furniture, steer clear away from Mega Furniture! Even if their intent isn't to defraud, they're at the very least grossly incompetent and unprofessional.Desired Settlement: I demand a full refund for the rocking chair - in the amount of $79.96.

Business

Response:

Ma'am,

I do apologize for the inconveniences you have experienced with this purchase. I personally submitted the refund adjustment yesterday and followed up with [redacted] today. They informed me the amount of $79.95 has been credited to your account and will take approximately 4-5 business days to be deposited in the account they have on file.

If you have any further concerns, please contact me directly as I am here to help.

Thank you,

CS Manager

Mega Furniture

###-###-####

[redacted]@megafurnitureusa.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought $1200.00 worth of merchandise, 1 of the lamps was broken and the painting had a nail thru it. First time I called she said she would call me back in 5 mins. 5 days later...still no call I've called several times since and no one answers and voice mail is full so you can't leave a msg. Finally reached someone today and no satisfaction. I'm okay with the picture but not the lamp. My issue is that they told me if I didn't sign the 'merchandise in good condition' paper I couldn't take anything with me...my first mistake!!! I said I didn't check them out 100 % she said they are all okay...I said 'guess I'll have to trust you'....my second mistake!!! They wrap everything in saran wrap, when I unwrapped the lamp there were NO pieces from the broken lamp...so, they knew it was broken when I bought it. They should absolutely be shut down!!! They are no better than the thugs on the street!!!

NO INTEGRITY at all.Desired Settlement: All I'm asking them for is to exchange the lamp, give me 1 good (unbroken) lamp in exchange for the one (they knew was broken when they sold it to me). I'm not asking for my money back, I just want what I paid for...1 unbroken lamp.

Business

Response:

Ma'am,I apologize for any inconvenience you have experienced during this purchase from our company. It is our understanding this situation has already been resolved by the store manager where you made this purchase.If you have any questions or concerns, please contact me directly.Thank you,[redacted]CS ManagerMega Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The manager Ray Garcia was very nice and VERY accommodating. With that said, it's unfortunate that anyone would have to make 15 phone calls, file a complaint with Revdex.com and wait for 2 weeks to get satisfaction. I love their inventory and would shop there again, I would just be very careful and double check everything I buy to make sure there are no flaws.

Regards,

[redacted]

these people will tell you anything to get you to buy BUT make damn sure everything is in writing because they do not follow through with what they tell you -- my 4 week chair arrived in Phx in 10 weeks and I had to pick it up on 51st when it was to be at Mesa store -- BUYER BEWARE!!!

I had the worst buying experience at the Mega Furniture Store in Scottsdale, located at:

[redacted] ([redacted]) AZ, USA

Phone: [redacted]

The Manager, [redacted], literally raised the price of an item I was interested in from $2,000 to $2,500 in an effort to pressure me to buy it at that very moment. It was like being at a used car lot. I tried to plead with him to treat me with kindness and respect, but he would not. I am a Hispanic female who recently purchased a home and wants to furnish it. I was approved for $2,400 at this store, but because of the treatment I experienced, I chose to take my business elsewhere. There is no excuse for this. I told him I would report him to Revdex.com. This happened on June 7, 2013. I am trying to find the company to send a letter but all links to contact mega furniture do not work online. Please advise. Thank you. [redacted]

Review: I was interested in purchasing a love seat set with rug. I signed to see if I qualify for a credit card to finance the furniture. I never stated I wanted to finalize purchasing or even set up delivery because I wanted my husband to see the furniture first. [redacted], the store manager stated that would be fine and to just let him know. 2 days later I called to state that my husband does not like the furniture and that I am not interested in purchasing. The receptionist, [redacted], said that's fine. Two weeks later, I get a statement from ** credit account for the furniture, I called the store back and spoke with [redacted] and she stated she will cancel the transaction. 2 weeks after that, ** is calling me that I am past due on the account and now have a $25.00 late fee as well. I called the store multiple times on multiple days and have been given the "run around". To this day, the General Manager, [redacted] has not responded to my e-mails, the store manager [redacted] has only offered me the furniture I don't want or a 40% re-stocking fee! This furniture was never ordered or pulled out of stock! I am disputing the transaction with ** credit card as a fraudulent charge.Desired Settlement: 100% full refund of the amount of the furniture plus the $25.00 late fee.

Business

Response:

To Whom it May Concern:On January 27, Ms [redacted] went into our Scottsdale location and completed a purchase with one of our sales associates. At the time of purchase, Ms [redacted] signed our invoice that states "All Sales are Final. No Refunds and No Exchanges." This policy also states there is a minimum fee of 40% of the purchase price will be assessed if the cancellation is approved by Mega Furniture.Also at the time of purchase, the credit application for ** was signed as well as the signed contract for the amount of $1500. These documents are available upon request.At this time, we have made an exception to our policies and processed the refund to the customer's ** account for the amount of $1500 and this complaint has been taken care of time.If you have any questions or concerns, please contact me directly at the information listed below.Thank you,[redacted]CS ManagerMega Furniture###-###-####[redacted]

I purchased a dining and bedroom set at the Mega store at Indian School and 67th Ave. I wanted to comment and compliment the store sales manager, Lupita T[redacted] for her professional and courtesy and convincing us that we were purchasing our big purchase from the right store. She went above and beyond helping us from choosing our furniture all the way to fixing a delivery problem which I know had nothing to with her. She made everything right and me and my wife are very satisfied with her service. I wasn't really pleased with their customer service or delivery personnel but Lupita took care of everything.. This is the third time I have purchased furniture from Mega and will only purchase from Lupita. Great job and thank you.

Review: On 2/16/14 I purchased a sectional from Mega Furniture in Mesa AZ in the amount of $1,392.28 (I purchased the extended warranty). The item was delivered on 2/20/14. The item was made of fabric. I was worried about the material but the salesperson guaranteed the fabric would hold up. Within a matter of 5 months, the material started to "shred" and discolor and one of the sections of the sectional completely broke to the ground!! I went to the local store who advised me to contact the corporate office. I did this on 7/14/14. I was advised to send pictures which I did and I received confirmation from the corporate office that they received the pictures. I have been in contact with [redacted] on a regular basis who keeps telling me she is waiting on the manufacturer to get back to Mega Furniture. I found out that Mega Furniture DOES NOT warranty any of the products they sell to consumers. It is all handled through the manufacturer and if they don't want to warranty the product - you are out of luck. By the way, I DID purchase the extended warranty!! It is almost two months since I contacted Mega Furniture without any success in honoring their warranty. I have completely lost faith with this business. I have broken furniture sitting in my living room and have for a couple of months now. That is unacceptable. It is completely embarrassing when I have out of town guests who see broken and worn furniture in my living room.Desired Settlement: I have completely lost faith with Mega Furniture - their products as well as their service and I now am requesting a COMPLETE refund. I DO NOT want to do business with a company that has, at the minimum, poor practices. I feel at this point Mega Furniture is predatory on consumers.

Business

Response:

I apologize for the inconveniences experienced by the customer however the policy of Mega Furniture is to provide a Manufacturer's Warranty, not a Dealer's Warranty. The merchandise is covered under Manufacturer's warranty and the customer service representative is working through the process of the claim per the manufacturer's specification.This being said, I recognize the need for correctly working merchandise. I am willing to replace all 7 pieces for the customer, free of charge, however once the pieces are replaced the manufacturer's warranty will be voided and the customer will be required to go through GBS for any further claims as this is the extended 5 year protection plan the customer purchased with her merchandise.For scheduling and any further questions, please contact me directly.Thank you,[redacted]CS Manager

Review: My husband and I bought a sofa and chair from Mega Furniture in Tempe on 2/17/14. Upon delivery, the men failed to remove staples in the legs of the furniture and hence, scratched my floors. I have been going back and forth with the manager at the store ( [redacted]) and the manager at the warehouse ([redacted] ) for 52 days now to get the problem fixed. We have done everything on our parts ( pictures, receipts, etc) to expedite this process with no help from them. They keep passing the buck or saying they have to wait to hear back from somebody higher than them. I have all the email exchanges to prove dates, times and issue at hand. Now all I'm asking for is $600 to fix the problem myself so I don't have to continue waiting around for them. I have been more than patient during this time, but it has now run out. Please help! This business does not care that they damaged our floors.Desired Settlement: We paid $563.24 to install our floors. That is with opening a [redacted] Card to get 10% off and installing it ourselves. They will not be able to get the materials and labor for cheaper than that and they are taking too long. want a check for at least $600 to solve this problem.

Business

Response:

In regards to complaint: [redacted], I have emailed the customer this morning. As soon as we receive a response from the customer stating the reason the insurance company denied the claim and the acceptance of the $600 check to close the claim, we will be processing the check. I have offered to mail the check to the customer or drop the check off at the store the purchase was made for the customer to pick up.For any further questions or concerns, please contact me directly.Thank you,[redacted]CS ManagerMega Furniture

Review: Purchased a 3 piece sofa recliner and Rocker recliner. First the recliner had to be replace because it was broken. Then the wedge in the sofa would flip over on its side, replaced it. Then because of gaps between all back cushions they finally decided to replace the entire sofa. New sofa has gap and they are even worse. AND my recliner is broken. I was told by the FURNITURE TECHNICIAN that this was not fixable. Then the manager of the Goodyear location said they were trying to schedule a day to replace it. I want a refund is what I told him and he said I am not giving them a chance to make good. PLEASE!!! The next day [redacted] at the warehouse tells me to quit calling because they wont be able to do anything until the GM talks to the manufacturer and finds out if they have the parts. I purchased this 1/27/31 it was delivered 2/15 replaced all 3/13. The product I have received both times is crap and the customer service and the manager of the store have lied so many times I cant even count. I have been told the president and the vice president were involved and the next day another employee said it was a lie. I have been told people would call me back (specifically [redacted], mgr. at customer service) but never did. I just want to be done with them, I understand the policy says no refunds but seriously why do I want a 3rds set of this ledd than any quality furniture.27Desired Settlement: Refund of the entire amount spent. Including money spent for the extended warranty and delivery and the down payment. We would like the $300.00 deposit and the $2441.66 that was paid with a credit card.

Business

Response:

regarding ref# [redacted]. I contacted customer on 4/21/2014. I offered the customer to come into any of our 9 locations and re select. she would get the full credit of the original purchase price of the sectional. The customer has been delivered 2 of the original sectionals and is unhappy with the gaps in between the furniture. I explained to the customer that is how reclining furniture is made and due to the fact that they are free floating the sectional it is more noticeable. My goal is to make the customer happy. I have given the customer my contact info and she will discuss with her husband and let me know her decision.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Floor model pics. I was only able to take two pics because [redacted](manager) said I was interfering with business. As you can see the backs are pretty close together as they should be.

Regards,

Review: On 01-30-2015 I purchased a recliner and mid may I had an unfortunate incident with this purchase. My son found a red bag with Chinese letters and fill with eggshells inside. I contacted a customer service rep ([redacted]) that transferred me to a supervisor ([redacted]) she first said I would have to pay $100 for delivery again to get a replacement which I told her I disagreed on because it was not my fault the n she said the best she could do was 50 and I could keep the one I already had. I agreed then took the bag so she could see it 05-29, the next day she changed her mind and said I had to pay the full amount if I wanted another one, that there had been a misunderstanding and she never said I could get a free one but she did. I replied with I told her I would just return it and wanted a refund, she said ok but I would be charged 40% restocking fee, around ($200) I said no and told her I would go get my bag back and she told me I could not get it back because the Chinese people wanted it back and it was their property so she "sent to them" I asked to speak to her boss but all I was got was an email for [redacted] I emailed him 05-30-15 and he never replied, I called the store where I purchased them in Goodyear and [redacted] contacted [redacted] who called me and left a message telling I could get another one without delivery fees, I tried calling him back but the # says something about magic jack an the call does not go through. I contacted the store again and he has never replied to my email or called me back.Desired Settlement: I would like a compensation for the weeks I have spent dealing with this issue as well as the inconvenience and bad experience this has been so in a way keeping the "old" one satisfied me but never expected them to change their mind and call me right before I picked up a new recliner nor did I expect [redacted] to lie to me changing the story saying she had given the bag to [redacted] apperantly one of the owners right after I learn his in Munich Germany.

Business

Response:

To whom this may concern,Here at Mega Furniture, we pride ourselves on making a situation right in the best and most generous means possible. Mrs. [redacted] (to be named as customer [redacted] from here on out), Visited our Mega Furniture Goodyear location on January 30th, 2015, and purchased furniture based on her preferences. Customer [redacted] received delivery on Feburary 3rd, 2015, and inspected her furniture, and signed that there were no defects or damages. Customer [redacted] first contacted us three months after delivery on May 19th, 2015, and claimd she had found a red bag with chinese lettering inside of her cushions. We requested photographs, knowing that [redacted] USA (the manufacturer of her merchandise) is located in Dublin, [redacted] (http://www.kian.ie/index.php?route=information/contact). We received pictures of the red bag on May 21st, 2015, and reached out to the manufacturer. The manufacturer has never noticed anything like this before, but decided to open a claim against the Dublin factory just in case. We never requested the bag back from the customer. On May 26th, I spoke to customer [redacted] and she expressed that she wanted the rest of her merchandise checked for other bags because she was fearful to inspect herself. Out of good faith, I offered her a techniian to her home, at absolutely no charge, to inspect all of her internal frames for any anomalies. This technician appointment was confirmed with the customer for June 3rd.In addition, I offered for customer [redacted] to get a courtesy exchange of her chair, even though there was no known defect in the frame or integrity. This was done out of good faith to ease our customer's fear of the red bag in her cushions. At this time, I mentioned she has the same options she has at the time of purchase, which is to choose between pick up exchange (no charge) and delivery exchange for $100.00. Customer [redacted] stated she did not want to pay for delivery, therefor, I offered to discount her exchange to $50.00 as another corteousy, but she refused. I never offered customer [redacted] a free chair, as her complaint suggests. I have requested human resources to pull the recording from May 26th, because customer [redacted] has made a very serious accusation against myself, which was never promised. On May 29th, customer [redacted] brought in the red bag without notice. When we received this bag, I contacted our local representative for [redacted] USA. He stated he would be sending someone to pick up this bag to use during their investigation, even though their factory is in [redacted], not in [redacted]. On May 30th, I spoke to customer [redacted] again, and we discussed her wanting a new free chair, and to keep the same chair she already has. I reminded her we were offering the exchange because she mentioned she was "disturbed" by her findings. I mentioned if she is willing to keep the same chair she already has, then a new chair seems obsolete. She said the new chair would be compensation for her time she has taken to call us. To compensate her time to call, my supervisor Mr. [redacted] offered to give customer [redacted] a free exchange. However, customer [redacted] has refused to set this up, and is now pushing for a free chair, and to keep her existing chair which has no defect in integrity.On June 1st, I called this customer to confirm her technician appointment for June 3rd, and she verified her address and stop number, and verified we are coming to inspect her frames for any additional anomalies. However, during the appointmenton on June 3rd, the customer changed her mind and refused the technician. She has declined to schedule another day with us at this time, and has decided to keep her merchandise without inspection. She had asked for the bag back, but I have handed this bag off to my operation's manager, and it is outside of my hands. I understand she is now requesting ths bag back, but we are forwarding it onto the manufacturer, as she requested, to ensure this is investigated and that this never happens again. We sincerely hope Mrs. [redacted] understands this. As of today, customer [redacted] has the option to receive a new chair, in exchange for her current chair, absolutely free of charge. We have also offered the technician appointment as a corteousy if she is fearful to reach under her cushions. However, Customer [redacted] has declined both. Mega Furniture has done everything in our power to ease our customer's fears of her furniture, and understand red bags in the cushions are not kosher. However, Mega Furniture has not offered free merchandise, especially when this would not solve our customer's problem with being fearful of her current chair. Customer [redacted] is wecome to contact me within 30 days of this Revdex.com response to receive a replacement chair, exchanged for her at no cost. Please conatct me if you have any farther questions. Best Regards,[redacted]Customer Relationship Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had to reschedule the tech do to medical issues and appointment done last minute, I did call but let them know they were closed. As far as the bag I really DO NOT CARE for it anymore. It is amazing how the story of what happened to it has changed 4 times now. bottom line is I am still waiting for the recorded conversation where I was told I would receive a new recliner and would be allowed to keep the one I have as well as checking it inside by a tech to make sure there was nothing else inside as a curtsey and compasation for the bad experience, lost time, and inconvenience this has been for me.

Regards,

Business

Response:

To whom it may Concern,Mega Furniture has pulled a copy of the recording. Here is the dependency. During my phone conversation with Mrs. [redacted] (customer [redacted]), I offered, without charge to exchange customer [redacted]'s recliner due to easing her worries about the bag in her merchandise. Mrs. [redacted] stated she did not have a way to bring the recliner back. I then said, "Well, you can keep the recliner that you have if you want, because there is nothing wrong with the integrity of it. We do not need to do an exchange." Nothing else was added to this statement. Mrs. [redacted] assumed I meant she can receive a new recliner, and not bring her old recliner back. During my last conversation with customer [redacted] I asked her if I ever used the words, "Keep the recliner AND receive a new one", and she agreed I never used the word "and". After management has pulled the recording, it was corroborated that I never explicitly promised free merchandise. I merely offered for Mrs. [redacted] to keep her current recliner and forgo the exchange, if bringing her merchandise back was too troublesome. This offer has since been debunked, considering Mega Furniture has offered the generous compensation to exchange her recliner, at no charge, free of delivery expenses. In addition, we are willing to reschedule her missed technician appointment and waive the $45.00 fee associated with missing a confirmed appointment. Mega Furniture is not responsible for assumptions made without clear corroboration for "free"/"complimentary"/"no charge" merchandise. Customer [redacted] was not promised free merchandise, as this would not be a lucrative business practice. The compensation offered has included offering new merchandise after her current merchandise has been used in her home, waiving the $100.00 exchange charge, offering a technician to look through her cushions for her due to her statement that is fearful to do so herself, as well as a one time waiver for the $45.00 fee caused by a missed appointment. Customer [redacted] is invited to contact Mega Furniture at [redacted] as soon as she is ready to reschedule her appointment, and the offer for her complimentary exchange stands available until June 26th, 2015. For any additional questions, please feel free to contact me. [redacted]Customer Relationship ManagerMega Furniture LLC[redacted]