Mega Marts, LLC

Dear Revdex.com: The Northeast Customer Experience team responds to Revdex.com case # [redacted] We have tried to reach our customer to discuss the stated concerns and have been unable to make contactWe will provide our contact information for our customer in order to discuss the concerns outlined in this complaint and look forward to assisting Our team can be reached Monday through Friday [redacted] Thank you, The Customer Experience team

Dear Revdex.com: Cox Communications responds to case # [redacted] Our Executive Customer Resolution Team [redacted] made contact with our customer and removed the charge for the service call for overall good relationsIn addition, the customer is aware if the service matter happens again with respect to the receiver issue, we will as a one time courtesy go to the home to review all again and swap out the receiver at no chargeThe customer has [redacted] contact information for further assistance with concerns regarding this issueWe believe the customer was satisfied with the outcomeThank you, [redacted] ***

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 07/01/and assigned the complaint ID of [redacted] Cox Communications extends our apologies for the service experience our customer experienced that led to their disconnecting their service A review of the account shows that the credits promised to our customer were applied to the account in May and June of In May, the same period in which the Early Termination Fee (“ETF”) was assessed, a credit was applied for a portion of the ETF In June when our customer spoke with a Supervisor the credit for services, which was discussed originally in April, was applied to the account The credits applied to the account were not removed, they remain and the amount recently paid was the correct amount due Our customer has been made aware of our findings verbally and has our direct contact information if there are any additional questions Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com, Cox Communications (“Cox”) is responding to the complaint filed with your office on March 23, with the assigned Revdex.com complaint ID o [redacted] We apologize for the misinformation our customer was provided by our representatives concerning their new service and their Recurring Monthly Charge (“***”)It is Cox’s utmost intent that our representatives provide customers accurate information concerning their expected rate, channel lineup and features included in advertised bundle offersWe will use this opportunity for training and coaching the representatives with whom they dealtCox offers several variations of bundles for our customersBundles are advertised with a starting base rate that does not include charges for monthly equipment fees, applicable taxes, fees and surchargesThis information is indicated on our advertisingWe made contact with our customer on March 24, in response to this complaint and made the necessary adjustments to their services and account to ensure they are receiving the services and [redacted] agreed upon at the time of the saleOur customer indicated that they were satisfied with our resolution and had no other additional concerns at that timeSincerely, Cox Executive Customer Resolution Team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 03/02/and assigned the complaint ID of [redacted] We have reviewed the account and file this response We have verified the disconnect date as the consumer described in the complaintThe work order to disconnect service did not complete properly causing the services to re**in on active billingWhen the error was brought to our attention the services were removed from active billing and prorated for the current billing cycle At the time the disconnect order was created there was an outstanding balance on the accountWe have applied a credit to the account to cover the service charges from the intended disconnect date to the prorated date when the work order was properly completedThe consumer has been **de aware of the new amount to be paid and will be provide documentation detailing the account balances Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com: The Customer Experience team responds to Revdex.com case # [redacted] First and foremost, we apologize for our customer's overall experienceWe have reached out to our customer on and advised that this feedback is very important to us so that we can get in front of these types of issues so they do not happen againIn addition, we provide coaching information to the various agents team leaders who assisted our customerIn addition, we posted an adjustment for the self-installation kit cost which is $and a good relations credit in the amount of $20.00.We appreciate our customer's patronage and again our apologies.The Customer Experience team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on May 31, with the assigned Revdex.com complaint ID of [redacted] We apologize for the misinformation our customer was provided concerning his quoted rate and Cox services We made contact with our customer on June 7, in response to this complaint and we were able to make the necessary corrections to his monthly recurring rate and applied credit to his account to ensure his billing concerns were correctedWe provided our customer with direct contact information should he have additional questions regarding this matterOur customer indicated that he was satisfied with our resolution and had no other additional concerns at that timeSincerely, Cox Executive Customer Resolution Team

Dear Revdex.com: Cox Communications Customer Experience team responds to Revdex.com case # [redacted] Our team assisted our customer by providing a manual discount toward her account monthly reoccurring rate for a period of monthsThis is to assist in the customer's concerns with respect to the campaign offerThe customer accepted this as a resolution and does have our department contact information for any issues with regarding to the posting of this adjustmentThank you, The Customer Experience team

[redacted] Cox Communications responds to Revdex.com complaint ID # [redacted] filed with your office on October 11, Cox Communications extends an apology to our customer regarding the experience that led to this escalationDue to underground conduit issues unrelated to Cox, the installation of internet service was delayedCox currently has a temporary line in place and internet service is operational at the residenceCox is awaiting approval from the customer’s building management to be able to install a new service hardline to the customer’s homeCox is fully committed to addressing our customer’s concerns and once we receive approval from their building management, Cox can move forward with the installation of the new hard lineOur customer indicated that he is satisfied with the information we provided We have provided our customer our direct contact information should he have additional questions or concerns regarding this matterSincerely, The Executive Customer Resolution Team, NE

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 04/13/and assigned the complaint ID of [redacted] A review of the account shows that all cable boxes assigned to our customer’s account for the purpose of replacement have been accounted for and removed accordinglyThe Monthly Recurring Charges (MRC) associated with the receivers has been adjusted as of 4/16/The account now has the correct number of receivers and they are being charged correctly Over the past months our customer has received the appropriate credits for their time without serviceThere have been separate credits applied for service issues We apologize for the circumstances that led to this complaintOur customer has been provided with direct contact information for the Executive Resolution Specialist assigned to this case who can provide details on our findings Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com: Cox Communications responds to Revdex.com case # [redacted] The Customer Experience team researched all information and made the decision to remove the equipment and modem cost of $off the customer's former accountThe Collection Service we use on closed accounts will be updated One of our supervisors advised our former customer and provided contact information in the event of any future questions or concerns Thank you, The Customer Experience team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on February 20, with the assigned Revdex.com complaint ID of [redacted] We contacted our customer on February 22, in response to this complaint and we were able to resolve his concernThe unreturned equipment was located by our customer in his home and he returned it back to Cox on February 23, We apologized for any confusion in this matter and will provide an update to the Collection Agency to inform them that the equipment has been returned We have provided our customer a direct contact to this department should he have any additional questions regarding this matterOur customer indicated that he was satisfied with the resolution and had no other concerns at that time Sincerely, Cox Executive Customer Resolution Team

Dear Revdex.com, The Customer Experience responds to Revdex.com case# [redacted] Our team reviewed our customer's account and on a credit for the late fee did post to the customer's account in the amount of $If our customer has any further concerns regarding this credit supplied, our customer can reach out to a member of our team at [redacted] to discuss Thank you, The Customer Experience team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

My speeds are infact back to the speeds expected, and I am pleased to sayI do have the executives name and number and he was extremely professionalAlthough I do not know the direct resolution that had been done, I currently am receiving the specified rates and appreciate the Revdex.com for helping Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided that they begin to give written confirmations in a reasonable amount of time Sincerely, [redacted]

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 2/28/and assigned the complaint ID [redacted] ) has assigned reviewed the account in question and acknowledge that the agent who provided the original rate quote to our customer erred when they overlooked the campaign that was scheduled to end in February of We apologize for the error and the ensuing difficulties in getting the matter reviewed and ultimately resolved We have taken actions on our customers account to reduce the monthly rate and honor the quote provided by our agent in January of Our customer has been made aware of the details and has agreed to the changes Respectfully submitted, Cox Communications Executive Resolution Team

Dear Revdex.com, Cox Communications (“Cox”) is responding to the complaint filed with your office on 06/07/and assigned the complaint ID of [redacted] We apologize for the experiences that led to this complaint and will make sure any shortcomings which led to the delay in receiving service are addressedWe have made attempts to reach our customer via the phone number provided with the complaint, however we have not been able to speak with themMessages have been left with direct contact information for this departmentWe welcome the opportunity to work with our customer to reach a mutually satisfactory resolution Respectfully submitted, Cox Communications Executive Resolution Team

This was the communication I was sent:This was just approved by finance and Construction has begun the build processWe have put this on the fast track and will do our best to complete this ASAPOur field construction has received approval for an expedite for the build -- I have asked for a date the construction will take place so I can give you the dates you requestedWe will follow up with you when this is provided

Complaint: [redacted] I am rejecting this response because: It was Sunday at 7:30A.Mand I had to wait for the TV guide to download and the pinwheel never stopped spinning the whole time and other examples may be to wait to copy a form or to print a form, etcI sometimes look up at my page when I'm writing and not all the letters have caught up yet to complete the word and then they start popping up It's a question of useable speed, which is not consistentThere are other days it's betterThey're answer to the problem is to check with tech support to make sure I have the correct speed, which then becomes from tech support a suggestion to complain to customer support as wellSo, it's a circular solution and endless.I'm just trying to say that no matter what the service they should have a basic useable speed for allI was ready to call on Sunday to report what I call "dial up" speed from the old daysBut, they've all heard me say that at least onceThose who want a breakneck speed can order it and pay for itI'm just asking for what's fair no matter what the basic priceAll customers should be able to process whatever they need in a more timely or consistent patternI know I'm asking for management to look at that whole issue of fair serviceIt might be a big shift for them to make, but it's necessaryIf it takes a better overall speed, then increase it and stop spreading the misery.I'm not sure about the issue of leaving me phone messages, so DON'TI prefer to have all answers sent to Revdex.com in writingI'm not a negotiator Sincerely, [redacted]