Mega Marts, LLC

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 8/6/and assigned the complaint ID of [redacted] We are sorry to hear that the services our customer had installed did not meet expectationsWe understand that technical support has been contacted in an effort to improve the situation without satisfactory resultsWe have made multiple attempts to reach our customer by phone at the number provided in the complaint and left messages with direct contact information for the Executive Resolution Team who are willing to assist in facilitating a resolution to this matterOnce we are able to speak with our customer we can determine the proper course of action to follow We await the opportunity to assist our customer in finding a resolution Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com: Cox Communications Executive Customer Resolution team responds to Revdex.com Complaint ID # [redacted] We have reviewed the information and made the decision to credit the installation feeOur customer will see that credit posted to the next bill statement Thank you, The Executive Customer Resolution team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on October 31, with the assigned Revdex.com complaint ID o [redacted] Cox Communications extends an apology to our customer regarding the experience that led to this escalation We spoke with our customer on November 9, in response to this complaint and we were able to make the necessary adjustments to the monthly recurring rate to resolve their concernWe provided them direct contact information should they have additional questions regarding this matterOur customer indicated that they were satisfied with our resolution and has no other additional concerns at this timeSincerely, Cox Executive Customer Resolution Team

Dear Revdex.com, Cox Communications (“Cox”) is responding to the complaint filed with your office on August 17, with the assigned Revdex.com complaint ID of [redacted] We apologize for the misinformation our customer was provided by our representative concerning the [redacted] *“MRC”) and the timeline of the promotional periodIt is Cox’s utmost intent that our representatives provide accurate informationWe will use this opportunity for training and coaching our representativeWe made contact with our customer on August 22, in response to this complaintOur customer indicated that a Cox supervisor was able to address all concerns and no further assistance was neededWe appreciate our customer’s patronage and once again apologize for the experienceSincerely, Cox Executive Customer Resolution Team

Dear Revdex.com, Cox Communications is responding to the rebuttal of complaint ID [redacted] , filed with your office on 05/27/ In a recent conversation with our customer we have confirmed that the necessary work has been completed to satisfy the situation The work was done at no cost to our customer and with minimal inconvenience Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 8/24/and assigned the complaint ID of [redacted] Cox communications has completed our investigation of this complaint and found that the procedures used to notify customers of an outstanding balance after an account has been closed were not fully followedThe final statement was generated as and sent to the address we had on file, however; after payment was not received there was a delay in subsequent attempts to notify the customer Due to the circumstances mentioned above, Cox has removed the outstanding balance on the account and recalled the information from the 3rd party collections agency The 3rd party agency will notify the credit bureaus that were made aware of the collections activity that the information has been recalled by Cox Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com, Cox Communications responds to Revdex.com complaint ID # [redacted] filed with your office on July 5, A Cox Executive Customer Resolution Specialist (ECRS) attempted to contact our customer in response to their complaint but has been unsuccessful in reaching himCox Communications extends an apology to our customer regarding the experience that led to this escalation If he would like to speak to someone at Cox concerning his complaint, he can reach our ECRS at the phone number we provided himSincerely, Cox Executive Customer Resolution Team

Complaint: [redacted] I am rejecting this response because:Revdex.com,After receiving the bill from [redacted] (3rd party) , I called COX to question the bill and why it had taken so longA manager at COX told me ONE statement was was sent in and since the account was closed no others would have been mailed to meNo phone calls were made to my homeNo other statements were mailedNot even from a third party I have lived here since and have had the same phone numberI find COX's rebuttal fabricated and deceitfulIn COX's rebuttal they state that the debt was transitioned to a third party agency 4/23/Since it has been years I find COX NEGLEGENT in their billing practicesI do not owe this billI will be contacting the States Attorney's office and [redacted] news stations to report COX's inability to prove a year old billHorrible customer service and everyone in [redacted] will know about it Sincerely, [redacted]

Dear Revdex.com: Cox Communications Executive Customer Resolution Team responds to Revdex.com complaint ID# [redacted] One of our supervisors worked with our customer to review that two payments made to us had been returned to CoxIn addition, two non-sufficient funds fees had been posted to the customers account along with an early termination fee We informed our customer via letter- although our former customer advised us this letter was never receivedFor good relations, we provided a goodwill credit which a portion of the early termination feeThe amount credited was $The customer accepted this credit and advised this supervisor that they would contact the bank to go over what might have taken placeOur former customer has one the supervisors direct contact number in the event further assistance maybe neededThe issue has been addressed at this time and if the customer needs additional assistance after the review with their bank the customer has the supervisors contact information Thank you, The Executive Customer Resolution team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on August 24, with the assigned Revdex.com complaint ID of [redacted] We apologize for the experience our customer had in attempting to rectify her billing concerns related to a quoted rate We made contact with our customer on August 25, in response to this complaint and we were able to make the necessary adjustments to her account to resolve her concernWe provided her with direct contact information should she have additional questions regarding this matterOur customer indicated that she was satisfied with our resolution and had no other additional concerns at that timeSincerely, Cox Executive Customer Resolution Team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on August 03, with the assigned Revdex.com complaint ID of [redacted] We apologize for the experience our customer had when she called our technical support department on August 3, A technician was sent to her home on August 5, to troubleshoot her internet service, and made the necessary repairs to resolve her issueWe contacted our customer after the technician was at her home and she indicated she was satisfied with this resolution, and will contact us again if the issue returnsSincerely, Cox Executive Customer Resolution Team

Dear Revdex.com, Cox Communications responds to Revdex.com complaint ID [redacted] *iled with your office on August 22, We apologize for the experience our customer encountered when attempting to have his billing concern addressedA Cox Executive Customer Resolution Specialist (ECRS) contacted our customer on August 23, in response to his complaint and as a gesture of goodwill, agreed to waive the remaining balance on his account and refund any credits dueOur customer indicated that he was satisfied with our resolution and had no other concerns at that timeSincerely, Cox Executive Customer Resolution Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 07/06/and assigned the complaint ID of [redacted] Upon receiving this complaint Cox Communications reached out to our customer to address their concerns A review of the account did reveal a billing discrepancy that was caused by a clerical errorWe have made the necessary corrections and applied a credit to our customer’s account The increase our customer saw in their MRC was a rate adjustment that took place in March of and affected all customers Our customer’s services have been adjusted per their request and we will address any procedural shortcomings that prevented this resolution from taking place sooner Cox apologizes for the circumstances that led to this filing of this complaint and hope that the resolution is to our customer’s satisfaction Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on April 12, with the assigned Revdex.com complaint ID of [redacted] We apologize for the error that occurred concerning our customer’s quoted rate We made contact with our customer on April 12, 2017, and in response to this complaint were able to make adjustments to the monthly recurring rate and applied a credit to her account to honor the rate quoted for the duration of the current promotionWe provided our customer with direct contact information should she have additional questions regarding this matterOur customer indicated that she was satisfied with our resolution and had no other additional concerns at that timeSincerely, Cox Executive Customer Resolution Team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 06/25/and assigned the complaint ID of [redacted] The offer our customer saw when logged in to their account appeared in error We are working to correct the page so only offers valid for a specific account can be see when logged in to that account We have worked with our customer and have been able to provide the services requested and honor the original offer We apologize for the circumstances that led to this complaint and hope that we have met our customer’s expectations now that this matter has been resolved Sincerely, Cox Communications Executive Resolution Team

Dear Revdex.com, Cox Communications (“Cox”) is responding to the complaint filed with your office on 10/31/and assigned the complaint ID of [redacted] We apologize for the interaction and circumstances that led to this complaint being filed Our customer’s point is well taken about providing written confirmation regarding promotional discounts and account changesCurrently Cox does provide customer’s shopping for services through our website the ability to view promotion details including the services covered as well as the discount to be appliedCustomers who opt to call in to Cox for promotional discounts are provided this information by the agent who assists themUnfortunately in this case the information provided about the promotion was incorrect and the follow up by our customer was not addressed according to Cox policy and procedure for escalationsWe have addressed these concerns with our customer and understand that the ultimate resolution, in our customer’s eyes, would be a commitment to provide written confirmation of all transactions which involve promotionsAt this time Cox can assure our customer that this is something we will look into, and we thank her for her input Respectfully submitted, Cox Communications Executive Resolution Team

Dear Revdex.com, Cox Communications is responding to the complaint filed with your office on 03/29/and assigned the complaint ID of [redacted] Upon receipt if the information from the Revdex.com, Cox opened a research investigation into how the scenario outlined in this complaint occurredWhile additional research is still required to pinpoint the exact cause and completely rule out user error, we are confident that the telephone number we were told made the call that created this situation is pointing to the correct account Agents initially assisting our customer were following established procedures to process a refund due to a customerCox’s policy for refunding payments is designed to assure funds being requested have completed processing through the customer’s financial institution and to assure that the refund does not put our customer’s account into a past due statusWe have confirmed that the refund of the payment has been processed and will mail on or before April 6, We apologize for the circumstances that led to this complaint and look forward to providing our customer with exceptional customer experiences in the future Sincerely, Cox Communications Executive Resolution Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]