Meineke Car Care Center (Broadway)

Please provide documentation and receipt from [redacted] Auto Service showing what they found and we will reviewThanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below WE ASKED SEVERAL TIMES FOR AN OIL CHECK,BECAUSE THE CAR WAS TRAVELING TO FLORIDA.***, THE MANAGER TOLD IT WAS CHECKED AND TOPPED OFF AND HE DIDN'T CHARGE US FOR IT!THE FACT IS THEY DID NOT CHECK THE OIL,THAT'S THE REASON THE ENGINE BLEW OUT.THEY WERE NEGLIGENT AND ARE RESPONSIBLE FOR IT? See attachments Regards, [redacted]

When the technician pulled the vehicle in the shop he heard a loud clunking soundWhen we inspected it we found the left front strut broken at the top and immediately brought Ms [redacted] out in the shop and showed her how much movement there was and in her words "that looks dangerous"These were her words and not ours as it was obvious that the suspension was severely brokenWe did not use any scare tactics or cons to sell the jobThere was no fraudNo one told her that her "life was in danger!" Actually we had a great visit with her while she was at our store and when she left, she seemed very satisfiedLater that day a man called us and immediately started cursing and telling us that we took advantage of her and said he would be in the next day for the old strutsIt is 3:and we have not heard from him again although we do have the old struts saved for them (see attached picture)Safety was definitely the issue for the needed repairs! We do offer financing to every customer as a courtesyStruts are always supposed to be replaced in pairs and here is a link with more information on that:? rhttps://www.kyb.com/knowledge-center/shock-tech-for-pros/installation-tips/repl...⇄ I am sorry that Ms [redacted] feels this way and it appears that someone else has told her some mis-information and maybe caused some? buyers remorseShe needs to remember what it looked like when her wheel was moving up and down and that she is much safer now then before the repair.?

This vehicle was towed in on July 18, with NO BRAKES at around pm without a prior appointmentWe got the car in the shop and checked it out and agreed on the needed repairsWe explained that it would be the next day until the extensive repairs could be completed and that was not acceptable
to the customerTherefore we stayed after hours to finish up the car to get her on the roadWE DID NOT PERFORM ANY OIL RELATED SERVICES ON THE CAR NOR DID WE CHARGE FOR ANYDuring one of the phone conversations with the customer’s mother from *** ***, she asked if we could check the fluidsIn an effort to get the car out that night, we were able to complete the agreed upon repairs but did not check the fluidsWe received a call a couple of days later that the car was stranded in Arkansas and it was low on oil and the engine failedThe customer said we should be responsible since they ask us to check the fluids and we didn’tThis is a Subaru with 176,hard miles on it and has not been maintainedThe customer admits to having to carry a gallon of oil in the car with her so she is obviously used to checking and adding oil to the carShe said that her daughter checked the oil in Detroit a few days prior and it was ok and by the time she drove to Arkansas it was multiple quarts low on oilI ask her if it either uses oil or leaks oil and she said neitherI then asked “where did the oil go then?” She had no answerIn summary it is a fact that the Manufacturer puts safeguards in place, i.elow oil indicator light, so that this does not happenThe driver must have ignored the warning light and continued to drive the car anyway and damaged the engineRegardless it does not make it our faultJust because they can’t afford to have the car repaired does not make it our responsibilityIf we were contracted to do an oil change on the car and messed something up it would be a different story, but we did notWe decline to be responsible for her engine when all we worked on the brakes and tires!

We made a repair at no charge and to the best of my knowledge this complaint is resolvedWe will follow up today to make sure everything is working properly

We worked with client to resolve this complaint to their satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We worked with client to resolve this complaint to their satisfaction

We reimbursed this customer for their radiator replacement

We reimbursed this customer for their radiator replacement

When the technician pulled the vehicle in the shop he heard a loud clunking soundWhen we inspected it we found the left front strut broken at the top and immediately brought Ms[redacted] out in the shop and showed her how much movement there was and in her words "that looks dangerous"These were her
words and not ours as it was obvious that the suspension was severely brokenWe did not use any scare tactics or cons to sell the jobThere was no fraudNo one told her that her "life was in danger!" Actually we had a great visit with her while she was at our store and when she left, she seemed very satisfiedLater that day a man called us and immediately started cursing and telling us that we took advantage of her and said he would be in the next day for the old strutsIt is 3:and we have not heard from him again although we do have the old struts saved for them (see attached picture)Safety was definitely the issue for the needed repairs! We do offer financing to every customer as a courtesyStruts are always supposed to be replaced in pairs and here is a link with more information on that:? rhttps://www.kyb.com/knowledge-center/shock-tech-for-pros/installation-tips/repl...⇄ I am sorry that Ms[redacted] feels this way and it appears that someone else has told her some mis-information and maybe caused some? buyers remorseShe needs to remember what it looked like when her wheel was moving up and down and that she is much safer now then before the repair.?

We have only worked on this car on separate occasions and show invoices totaling $I can not find record of the additional $in repairs and that may shed light on this situation if the customer can provide the additional documentation pleaseI do not have any record of doing any work
that may cause the engine to failThe bulk of the services that we have performed has been tires, brakes, steering, oil change, spark plugs, and a valve cover gasketI did see that the car is years old with 187,miles on it and we had noted that there was excessive sludge build up in the engine and oil leaksIt would not be unreasonable for this engine to fail given these circumstances but I do not know how it could be our fault

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
WE ASKED SEVERAL TIMES FOR AN OIL CHECK,BECAUSE THE CAR WAS TRAVELING TO FLORIDA.[redacted], THE MANAGER TOLD IT WAS CHECKED AND TOPPED OFF AND HE DIDN'T CHARGE US FOR IT!THE FACT IS THEY DID NOT CHECK THE OIL,THAT'S THE REASON THE ENGINE BLEW OUT.THEY WERE NEGLIGENT AND ARE RESPONSIBLE FOR IT? See attachments
Regards,
[redacted]

This vehicle was towed in on July 18, 2017 with NO BRAKES at around 4 pm without a prior appointment. We got the car in the shop and checked it out and agreed on the needed repairs. We explained that it would be the next day until the extensive repairs could be completed and that was not acceptable...

to the customer. Therefore we stayed after hours to finish up the car to get her on the road. WE DID NOT PERFORM ANY OIL RELATED SERVICES ON THE CAR NOR DID WE CHARGE FOR ANY. During one of the phone conversations with the customer’s mother from [redacted], she asked if we could check the fluids. In an effort to get the car out that night, we were able to complete the agreed upon repairs but did not check the fluids. We received a call a couple of days later that the car was stranded in Arkansas and it was low on oil and the engine failed. The customer said we should be responsible since they ask us to check the fluids and we didn’t. This is a 2005 Subaru with 176,855 hard miles on it and has not been maintained. The customer admits to having to carry a gallon of oil in the car with her so she is obviously used to checking and adding oil to the car. She said that her daughter checked the oil in Detroit a few days prior and it was ok and by the time she drove to Arkansas it was multiple quarts low on oil. I ask her if it either uses oil or leaks oil and she said neither. I then asked “where did the oil go then?” She had no answer. In summary it is a fact that the Manufacturer puts safeguards in place, i.e. low oil indicator light, so that this does not happen. The driver must have ignored the warning light and continued to drive the car anyway and damaged the engine. Regardless it does not make it our fault. Just because they can’t afford to have the car repaired does not make it our responsibility. If we were contracted to do an oil change on the car and messed something up it would be a different story, but we did not. We decline to be responsible for her engine when all we worked on the brakes and tires!

Please provide documentation and receipt from [redacted] Auto Service showing what they found and we will review. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

When the technician pulled the vehicle in the shop he heard a loud clunking sound. When we inspected it we found the left front strut broken at the top and immediately brought Ms. [redacted] out in the shop and showed her how much movement there was and in her words "that looks dangerous". These were her...

words and not ours as it was obvious that the suspension was severely broken. We did not use any scare tactics or cons to sell the job. There was no fraud. No one told her that her "life was in danger!" Actually we had a great visit with her while she was at our store and when she left, she seemed very satisfied. Later that day a man called us and immediately started cursing and telling us that we took advantage of her and said he would be in the next day for the old struts. It is 3:00 and we have not heard from him again although we do have the old struts saved for them (see attached picture). Safety was definitely the issue for the needed repairs! We do offer financing to every customer as a courtesy. Struts are always supposed to be replaced in pairs and here is a link with more information on that: rhttps://www.kyb.com/knowledge-center/shock-tech-for-pros/installation-ti...⇄ am sorry that Ms. [redacted] feels this way and it appears that someone else has told her some mis-information and maybe caused some buyers remorse. She needs to remember what it looked like when her wheel was moving up and down and that she is much safer now then before the repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
WE ASKED SEVERAL TIMES FOR AN OIL CHECK,BECAUSE THE CAR WAS TRAVELING TO FLORIDA.[redacted], THE MANAGER TOLD IT WAS CHECKED AND TOPPED OFF AND HE DIDN'T CHARGE US FOR IT!THE FACT IS THEY DID NOT CHECK THE OIL,THAT'S THE REASON THE ENGINE BLEW OUT.THEY WERE NEGLIGENT AND ARE RESPONSIBLE FOR IT.  See attachments
Regards,
[redacted]

We made a repair at no charge and to the best of my knowledge this complaint is resolved. We will follow up today to make sure everything is working properly.