Meineke Car Care Center of Anthem

The customer has been to my business times in the recent past ,the first was for an oil changeWe also aired up his tiresWeeks later he came back saying that we were the reason he had a blowoutThe last time he was in we advised him that he had a leaking oil panWe put it in writing and he as a copyHe claims that we said nothing about the problem, even after we showed him the paperwork substantiating our positionThe shop is not to blame for the fact that his 145,mile car is being to deteriorateSteve G [redacted] Meineke Car Care

I responded to this matter previouslyI have no intention of paying for thisPlease look at this tiny scratch because it is outragegously over the top to replace this mirror because of the tiny scrathchI now question as to how only the bottom edge could have been scratchedThe new one may very well rattle or it might be mismatched in colorMeineke Corporate headquarters agrees with meIam done with this matterDo not contact me anymore.Sincerely [redacted] Meineke Car care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The damage to the mirror is not as slight as described there are at least three scratches on the side of the mirror as well as the damage to the chrome caseI am not interested in a free oil change at $when a replacement mirror will cost at least $as I stated at the time of damageIs it wrong to expect my vehicle to be in the same undamaged condition after your service? Regards, [redacted] ***

I have agreed to accept Meineke's offer to pay for these damages Please ask them to call me at [redacted] to schedule these repairs[redacted]

Tell us why here I do not agree with him or admit to causing the damageHis expert Renee is a laborer that welds exhaust systems and repairs power windows: he is not an automotive electrician nor is he even an automotive mechanicIf I can be done with this matter permanently and have no recourse I will agree to paySincerely [redacted] Meineke Car Care of Anthem

Tell us why here... I do not agree with him or admit to causing the damageHis expert Renee is a laborer that welds exhaust systems and repairs power windows: he is not an automotive electrician nor is he even an automotive mechanicIf I can be done with this matter permanently and have
no recourse I will agree to paySincerely *** *** Meineke Car Care of Anthem

The tire issue---when we returned it was not weeks later, but the next dayThe tire issue was their fault, but of course, they deny & treat a disabled customer dishonestly & we have no recourse. 2.We spoke with two other mechanics who affirmed the fact that the oil pan is not damaged, but that Meineke failed to replace the washer for the oil plug which left it leaking oilNever in my entire life have I ever had to replace an oil panIt should last a lifetime if the pain has not been punctured by striking an object while drivingThirdly, for a store owner to yell at a customer in front of other customers is abhorrent at best, but to then, demean the same customer to another business owner in the same community is reprehensible behaviorI'm sick of this dishonestyWe aren't the first to complainWe've kept our vehicle in good condition & kept up on preventive maintenanceThe shop owner is blaming the victim.Also, Toyota agrees with us on the oil pan issue: "Contrary to what the Meineke states the oil pan threads do not wear out over time or from the quantity of oil changesThe oil pan threads will strip (be damaged) if the oil plug is tightened too much (too much torque is applied) when installing the plug. On all cars and Toyota’s that our dealer has seen the oil pan plug is sealed from leaking oil with a metal or composite washerThe washer is installed on the plug and seals between the plug head and panThe threads of the plug do not seal the pan as the washer serves this purpose.It is possible someone has over tightened the plug at least once or many times leading the to the threads being strippedIf your oil changes were at this garage, then this damage was done by mechanics at the garage The other question is if the same garage did your changes over a year , why didn’t they bring this up before. Oil pan plugs do not just go bad; the pan threads fail because the plug is over tightened."

I admit that we put a scratch on his passenger side mirror. I handled the matter calmly and professionally, despite his friend's exaggerated reaction. It was on the bottom edge. It was 1 inch long and the thickness of a human hair; only noticeable if someone pointed it out. I did his $100+ oil...

change for free. If the mirror was to be replaced there was always the chance that it would not fit as well, or not match as well. He contacted the Meineke corporate headquarters and they sided with me. Again I apologize to the individual. I will consider this matter closed. Sincerely Steve Gergisch Meineke Car Care of Anthem

I responded to this matter previously. I have no intention of paying for this. Please look at this tiny scratch because it is outragegously over the top to replace this mirror because of the tiny scrathch. I now question as to how only the bottom edge could have been scratched. The new one may very well rattle or it might be mismatched in color. Meineke Corporate headquarters agrees with me. Iam done with this matter. Do not contact me anymore.Sincerely[redacted]Meineke Car care

I have agreed to accept Meineke's offer to pay for these  damages.  Please ask them to call me at [redacted] to schedule these repairs.[redacted]

The customer has been to my business 2 times in the recent past ,the first was for an oil change. We also aired up his tires. Weeks later he came back saying that we were the reason he had a blowout. The last time he was in we advised him that he had a leaking oil pan. We put it in writing and he as...

a copy. He claims that we said nothing about the problem, even after we showed him the paperwork substantiating our position. The shop is not to blame for the fact that his 145,000 mile car is being to deteriorate. Steve G[redacted] Meineke Car Care

Tell us why here...  I do not agree with him or admit to causing the damage. His expert Renee is a laborer that welds exhaust systems and repairs power windows: he is not an automotive electrician nor is he even an automotive mechanic. If I can be done with this matter permanently and have no...

recourse I will agree to pay. Sincerely [redacted] Meineke Car Care of Anthem.

Revdex.com:
I have reviewed the response made by the business.  I would like clarification that they agree to pay to have this repair done by an Acura dealership since my experience with Meineke has not given me confidence in their ability to perform this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The damage to the mirror is not as slight as described there are at least three scratches on the side of the mirror as well as the damage to the chrome case. I am not interested in a free oil change at $100 when a replacement mirror will cost at least $350 as I stated at the time of damage. Is it wrong to expect my vehicle to be in the same undamaged condition after your service?
Regards,
[redacted]

I have reviewed the response made by the business.  I would like clarification that they agree to pay to have this repair done by an Acura dealership since my experience with Meineke has not given me confidence in their ability to perform this.

Regards,

Tell us why here...  I do not agree with him or admit to causing the damage. His expert Renee is a laborer that welds exhaust systems and repairs power windows: he is not an automotive electrician nor is he even an automotive mechanic. If I can be done with this matter permanently and have...

no recourse I will agree to pay. Sincerely [redacted] Meineke Car Care of Anthem.

I admit that we put a scratch on his passenger side mirror. I handled the matter calmly and professionally, despite his friend's exaggerated reaction. It was on the bottom edge. It was 1 inch long and the thickness of a human hair; only noticeable if someone pointed it out. I did his $100+ oil...

change for free. If the mirror was to be replaced there was always the chance that it would not fit as well, or not match as well. He contacted the Meineke corporate headquarters and they sided with me. Again I apologize to the individual. I will consider this matter closed. Sincerely Steve Gergisch Meineke Car Care of Anthem

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The damage to the mirror is not as slight as described there are at least three scratches on the side of the mirror as well as the damage to the chrome case. I am not interested in a free oil change at $100 when a replacement mirror will cost at least $350 as I stated at the time of damage. Is it wrong to expect my vehicle to be in the same undamaged condition after your service?

Regards,

I responded to this matter previously. I have no intention of paying for this. Please look at this tiny scratch because it is outragegously over the top to replace this mirror because of the tiny scrathch. I now question as to how only the bottom edge could have been scratched. The new one may very well rattle or it might be mismatched in color. Meineke Corporate headquarters agrees with me. Iam done with this matter. Do not contact me anymore.Sincerely[redacted]Meineke Car care

I have agreed to accept Meineke's offer to pay for these  damages.  Please ask them to call me at [redacted] to schedule these repairs.[redacted]