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Melo's Auto Service

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Melo's Auto Service Reviews (74)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], sooke yesterday with the business and are working on a resolution. The business sent an email to the carrier to file a claim with them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseIf their carrier is on the road all the time then this could have been explain to me in the many emails and many phone calls to the claims manager to which I was always told was out or on break and would get back with me.  This person never got back in touch with me.  My insurance company ([redacted]) is assisting me with this claim and has been trying to get in touch with the claims manager with emails and calls, but the company has not replied to any of mine or my insurance company request.  their WEB page suggest that they are a number 1 carrier that takes all responsibility for your shipment then why am I having to wait for someone that V2 Logistics out source to resolve my damages when I only dealt with and paid V2 Logistics.   Now V2 Logistics do not want to talk to me as a paid customer in getting my damages resolve.  I think a good business practice would have been taking care of the customer.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], I sincerely apologize for any damage that may have occurred to your vehicle during your transport. I will personally look into this matter for you and determine what coverages you are eligible for. In the meantime, if you could please explain the damage to your vehicle in as much...

detail as possible (how damage occurred, when damage occurred, what current state of vehicle is) that would help us tremendously in assisting you. I will also have Nicole reach out to you to retrieve this information. Thank you for your patience in letting us attempt to rectify the issues with your booking. Thank You

Hi [redacted], Thank you for bringing this matter to our attention. We will have our Customer Service Manager reach out to you to try and rectify any issues you may be having. Thank You

[redacted],Thank you for providing us with this information. Are you able to send us this video so that we can forward it to the carrier?  They are claiming the leaks were pre-existing however if you have proof otherwise it would help us help your case tremendously. If so, please forward it to [redacted] .  Thank You

Good Afternoon, I apologize for the inconvenience you have experienced during your vehicle transport. I have reached out to the carrier and they had confirmed delivery for Wednesday the [redacted]. I have attached a copy of the terms of service you had agreed to on September [redacted]. I've highlighted...

the areas that pertain to your complaint with us. Section 9 of our service agreement states that all dates and times are tentative. Unfortunately our carrier had broke down during transit and was unable to continue his route until he receive a specific part needed to fix his carrier. Waiting for the part to arrive and then the mechanic to fix the carrier did result in a delay for your shipment. After speaking to our carrier today he had informed me that delivery is estimated for  Wednesday  December [redacted].  I apologize that our service manager was not available when you called in. My system shows that you were able to speak with her on December [redacted] at 3:48 PM. I have also scheduled a call back for our manager to reach you today when she comes in office at 1:00 PM eastern standard time.  I will work with our service manager to make sure the rest of your vehicle transport runs smoothly and all your needs are met. Thank you.

To whom it may concern,Unfortunately the driver did have to cancel because he broke down. Our dates and times are not guaranteed due to delays that the driver may incur. We had spoken to the customer to advise him that we have another driver on the way to pick up the vehicle and he had decided to...

cancel the transport. We advised him of the cancellation policy and that the deposit was non refundable and he was understanding since we had another driver on the way. I have attached a signed contract, please see page 2 under Cancellation and Refund policy. We apologize for any inconvenience caused.Thank you

Hello,  This story is simply not true. We have no way of seeing that you were moving your vehicle with another company, unless you contacted us at some point and gave us your information. Even if we could reach out to you out of the blue as you said we did, our company logo is listed...

clearly everywhere on our emails and is quite obviously different than any other company, so this would have been seen while signing any paperwork. There is simply no way this situation played out as it is written in this complaint.  Please contact our customer service department at ###-###-#### and we will speak with you regarding this situation and do anything we can to rectify it. Thank You

Good Afternoon, I understand you are still upset at this situation. As stated previously theirs no way for me to confirm what was verbally said between you and are representative. I understand you were unable to inspect the vehicle until after it was delivered however you elected for Kyle D[redacted] to receive the vehicle and sign off on the inspection. [redacted] received the car and signed our inspection sheet notating there was no damage at the time of delivery. When we are contacted after delivery about damages done to the vehicle there is only one way for us to tell if damages occurred in our possession and that is by the inspection done at the time of delivery. [redacted] felt comfortable enough to sign off on the paperwork with no damages. Due to this we are unable to confirm if damages occurred after delivery and are unable to process your request. It is very important that our terms of service are reviewed and signed prior to vehicle pick up. This means you understand the process and agree to our practices. Unfortunately we are unable to move forward with your request. We will process you the refund of $150 once you confirm that it is satisfactory. Thank you

Good Afternoon, I have looked into your order and I show no record of you inquiring about this situation with our company. After seeing this we reached out to the driver however he informed us that this was over a month ago and does not have the information you are looking for because police...

searches are standard at driver check points. It looks like you went directly through the driver prior to this complaint so this is the first time we are being made aware of this situation. I do apologize however there is no way for us to receive the information you are looking for. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not the same damage, at time the vehicle was droped with crowley, the bumper had a little scratch and the damage on the back lift door was the word outlander and in my letter im stating that this damage is not being claimed. However, the huge dent in the back lift as seen in the pictures was not there and as per pictures is completely new, the antenna was not broken and the bumper had an additional big scratch that follows the same line with the huge dent in the back lift door.  If you look at the report codes on the back door it states code 8 (missing emblem) it does not have code 1 (bent) or code 4 (dented). The antenna is marked as OK without any additional code, on the left side is broken, when the vehicle was dropped it was scratch on the door not on the side pannel, however if you look at the estimate this is not being claimed due to not noticing it at the time of final inspection. The bumper received a heavy hit that left a line deep into the bumper this was not there, and if you follow the line, it lines with the dent on the backlift door because both were caused by the same event. If your office personnel were more customer service oriented and had the courtesy to its clients to receive or return calls or emails all of these damages could have been clarified as stated in this communiation and a satisfactory resolution could have been reached. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 You can log into there website at anytime and the estimate does not change for [redacted] to [redacted]. They are baiting people by using low quotes, but they cannot honor their quotes because they are in no way near accruate over 300 dollars off in my case. I recieved a phone call confirming a price and a pick up and niether were kept.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 After demanding to speak to the owner after dealing with very rude staff I was able to find out on my own who the owner was and I contacted him. Mr.v[redacted] was very understanding and rectified the situation did not charge me for the unauthorized car wash and my dispute has been settled.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Unfortunately we did have a problem with one of our accounts. The customer had contacted us after business hours since our corporate office is not in Hawaii there is a significant time difference. We have contacted the customer to advise her that a new check for her claim will be cut immediately to...

resolve the issue along with any additional fees that were incurred. The check was sent out 06/**/2015 and we are just now being contacted that the check had bounced.

Good Afternoon, I apologize for the inconvenience you had experienced with our company regarding transit times. Our pick up and delivery times are estimated and never guaranteed. I see here that your request for a full refund has been honored and was refunded earlier today. You should be seeing...

this in three to four business days. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because there were no leaks when you picked up the car in California.  I have a full video of the car being taken off the flatbed in New York and you can hear a loud boom when your guys were taking the car off the truck.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon, I apologize about the frustration you have experienced with your order. I have reviewed your complaint and made the claims department aware that this claim should be reopened for the physical damage you are claiming. I will make sure our claims manager reaches out to you today...

to go over the next steps in this process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 I have already contacted [redacted], and as the inspection report proves, the damage was done on Roadrunner's end.  ONCE AGAIN, the damage was done when vehicle was on the first leg of the trip, and the inspection reports prove this.  My contract was with Roadrunner/PR Car Transport- NOT with [redacted].  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very disappointed to hear that you are not 100% happy with our service. You were notified by our dispatch department when we had a driver confirmed for the price and the charge on your card. The contractual terms that were signed and agreed to do also state that cancellation fees...

will be assessed when cancelling after a driver is assigned. Thank You

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