Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told by Melissa M. That she was going to pull the call to prove that "Eric" said that "there were cancellation fees" which was not the case. Nor was what I was told when speaking with Eric! Eric said I would not be charged until the car was picked up. Not when a driver was assigned. Melissa M. Is rude and does not let the customer try and speak at all. Every time I tried to make a comment she cut me off. Refund my money or I'll have my attorney give you a call. According to Melissa M. On Wednesday of this week you record conversations and she can pull calls to prove what was said.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It has been nearly a week and no one has contacted me, as I expected, and again shows the lack of professionalism and service from this company. I don't expect this case to be resolved because Roadrunner doesn't care about their customers and just in it for the money. Lies from the estimate to the service to the follow up.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted], As per our the signed terms of service we received from you (and require from all our customers) once a driver is dispatched to pick up your vehicle, refunds of our fee are not refundable. The moment a carrier is dispatched, we incur all our costs for finding and organizing the...
transport. Had the cancellation request happened prior to this point, we would be obligated to refund. Thank You
[redacted],I apologize if anyone told you over the phone that we record phone calls but I can assure you that we do not. There is no reason for any attorney to give us a call; the contract that you signed for our terms of service state clearly that a cancellation fee will be assessed if any order is canceled past the point of a driver being assigned to your route. We welcome any attorney to view this provision in our contract and if they have any questions about it we would be happy to discuss with them further. Thank You
I apologize for the inconveniences that you have experienced. I have reviewed your complaint and want to assist you in understanding our policy to avoid any further confusion. I have attached a copy of our terms of service that you had agreed to on 11/**/17. I have highlighted the areas of...
importance to help with your concerns. Unfortunately, we cannot guarantee specific pick up dates as stated in our terms. We kindly ask that our customers provide us with a window, so we can do our best to pick up within the desired date range. We understand your frustration and do apologize. It was difficult to locate a carrier with the holiday nearing. However, we did locate a driver for pickup in just a few days. We have sent you a follow up email stating the pickup and delivery details. We hope this clarifies any confusion and fully resolves your complaint. Thank you for your patience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I do not accept V2 Logistics' apology because they did nothing to redress my compliants. They are the worst business I've dealt with. I will do everything I can to make sure people, especially the military community knows how bad they are. Please close this compliant as I received my car but 18 days late.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been told THREE times that I would receive an update and not once has anyone called me back. I left a message 5 hours ago with a supervisor named Pam who has not called me back either. I'll accept the response once RRAT has proven to keep their word.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That is not what James told me at American Auto. He told me that 1 - broker was told the car would be picked up on Friday.2. - the car wasn't picked up on Friday because the driver went to Matson after 4 and they were closed. 3 - I waited all day on Saturday no one contacted me on Saturday to update me. I was told it would be dropped on Saturday! Your website says "24/7car tracking in realtime! I used it 3 times but no response! the driver going to the port late is NOT MY RESPONSIBILITY! No I do not accept your response!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because they have stated that I am not entitled to anything and they cannot help me. I asked to speak with a supervisor and they responded there is no one else who can help you. I want a full refund from them and nothing else. I have tried numerous times to reach out to Nicole but she never returned any of my calls. Then I finally spoke with her personally and had told her in depth what had happened to my vehicle and the condition of it. It is now getting an estimate from my mechanic. Maybe the person who responded to this email should reach out to Nicole herself and get filled in.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon, I apologize that you are unhappy with the transport thus far. I have attached a copy of the terms of service you agreed to on 7/**/2017 and I have highlighted the areas of importance pertaining to your complaint. Section 2 and 3 of our contract explains that all dates and times are tentative nothing is ever guaranteed. The reasoning for this is because we cannot predict delays. As stated earlier your shipment was pushed back because our subcontractor was trying to reach you for pickup and was unable to get in contact with you. This caused a domino effect with the delivery extending the transport time. I offered you the subcontractors information because you were requesting phone records and that is not something we can provide because the phone calls were not made by our company to schedule the pickup so we are not in possession of those records. Thank you
Hi [redacted],Thank you for reaching out to us about this issue. The signed bill of lading indication the vehicle condition before shipment (see attached) states the following:-Vehicle too dirty for proper inspection-Damage all around, too much to list, vehicle goes as is, SDMT Transport not...
responsibleThere is no wheel damage indicated on the signed Bill of Lading. Customer signed bill of lading accepting vehicle with no damage notated. As per the RoadRunner contract also signed by the customer:10. Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his/her vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility. Damage claims are not accepted when damage is claimed after the vehicle is dropped off. Damage must be notated on the bill of lading - this protects the carrier from damage occurring after vehicle drop-off and being claimed as the fault of the carrier.Thank You
Good Afternoon, I do apologize however we have addressed these claims with our driver and he is informing us that the actions you have described never occurred. Unfortunately there is no proof that he did the things that you had said and your damage claim was denied because the documentation that you had signed in Honolulu after your car had shipped showed no new damages notated at the time of delivery. The inspection sheet at the time of pick up matched the inspection sheet at the time of delivery and your signature on that sheet was provided meaning that you had agreed that the inspection was done correctly and signed off on that documentation with no new damages notated. Unfortunately there is nothing we can do since no new damages were notated. Thank you
Good Afternoon, I am so sorry that you had a bad experience with our company thus far. I have attached a copy of our terms of service that you agreed to on 5/**/2017 and have highlighted the areas of importance pertaining to your complaint. According to the records of this order it shows in...
our system that you had made a delivery change after you had already dropped your vehicle off. It shows that you wanted the vehicle held at port until August [redacted] due to a change in the time you will be at the delivery location. This change was made on 7/**/2017 you spoke with our representative Taylor who had explained at that time storage fees would accrue and you would be held responsible for all fees caused by this change in delivery. You advised that you understood that you would be responsible for storage fees and we went ahead and updated your order to reflect the change. Section 12 of our contract does explain the storage fees and does state that you will have 4 free days and be charged $20/day after the free days are up. Since there was a slight delay in transport for this vehicle we had only charged you $15/day for the storage. We are unable to cover any rental car fees because of the delay because as stated earlier all dates and times are estimated. Please see section 9 of our terms of service that does explain that all transit times are estimated. Our carrier does not guarantee pickup or delivery on specified dates but will make a good faith attempt to meet quoted timeframes. In the event of a delay shipper acknowledges that we will not be held liable for rental cars, hotel stays or any other claimed expense caused by the delay. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They did not respond to the complaint. I understand "slight" delays in logistics. This was a 4 day delay with absolutely no communication from the company about what was going on or how it was being resolved. Logistics requires communication. This error on their part has cost me thousands of dollars. Honestly, they need to be put out of business. Everytime I called them, they had no idea where my vehicle was nor could they provide me with an ETA..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We sincerely apologize for all inconveniences you have experienced during your shipment. Unfortunately we are susceptible to slight delays when transporting vehicles for various reasons. Thus we clearly state in our terms of agreement that all dates are tentative. We kindly reiterate this to our customers verbally as well since we can never guarantee exact delivery dates and times. This issue has since been resolved as your vehicle was delivered. We understand your frustration and deeply apologize for any hardships this delay may have caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:It does not address, nor reflect accurately, the phone conversations I had with Hawaii Car Transport - Please see below
To Hawaii Transport, You are correct, I did speak with your representative on or around [redacted] of July and verified that it would be delivered, not leave the port, on the [redacted] of August. As you record your conversations, please review the tape and you will see we did discuss port fee's and that it would be approximately 10 days (** - ** Jul) as the carrier would need about 10 days to get the car by the [redacted] of August. I acknowledge that is an estimated time, but the [redacted] and [redacted] are two different dates and not in any reasonable estimation of time.For the second part, I called on the [redacted] of August to verify how much I owed for port fees to ensure I was meeting my obligations per the contract and was told by your representative that I didn't have to pay any. She even put me on hold and conferred with whomever to double check. I understand what I signed and was aware of the port fees, however your company representative confirmed that I didn't' have any to pay. Please check the recorded conversation for the [redacted] of August around 1200 HST.The delay in the car getting here on or around the [redacted] of August was a mistake by your company and not anywhere around the estimated time frame or date that I had requested on the [redacted] of July. It is not reasonable for a 9 day gap to occur and be called an estimation.Thank you,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Order notes state that this customer refused pickup of his vehicle - refunds are not granted after a carrier is assigned and dispatched for pickup. This is in the Terms of Service which are signed by the customer. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]There has to be some accountability on your part for your driver Alex and his actions that have caused me to be inconvenienced. To not hold the person you hired to handle my car responsible for the things that went wrong is bad business practice, costing me additional money than was not agreed upon. Not once did anyone from your company tell me how much the extra trip was going to cost. Had I been informed that it would be an additional $450 on top of the $1,359 I already paid you I would not have agreed to that and would have told the seller to deliver the car to Long Beach himself. Informing me of what the amount of the extra charges were after the car arrived in Hawaii is unethical. Go back and listen to the phone conversation I had with HCT employee Amanda on Monday June **, *016, she did not tell me what the cost would be for the second transport. In fact no one told what the exact amount of the additional costs were going to be until June **, *016 when Pamela called me to inform the car was ready for pick up at Matson.Also, as of today I still have not received the current registration for the car from your driver Alex who kept it. I spoke with him on Saturday July [redacted] and I gave him my address. He assured me that he would mail it to me but I still don't have the registration. I have only one more day to register the car before penalties start accruing. This is unacceptable and unprofessional, he should have never kept the car's registration from me in the first place and left me in a position where I am stuck and cannot register the vehicle. This should not be acceptable with your company and should have been addressed immediately once I informed you that he had my car's registration. I first informed Pamela of this in an email on Saturday July [redacted] and it is now almost 3 weeks later and I still don't have it. If you were me, would this be okay? Would 30 days after your car arrived and you could not register your vehicle be okay with you? Would you be okay with accruing penalties for not registering the car within 30 days of it's arrival at port in Honolulu? Would you be okay with the shipping professional that you hired to just say "Sorry for the inconvenience?" I think your answer to all of those questions would be the same as mine if it were your car, No it is not okay and you would want the company you hired to transport your car to make it right in a way that both parties felt was fair. All I am asking is for you to do is to be fair and operate in good faith, to look at all the things that went wrong with the transport of my vehicle and to compensate me for the inconveniences that your driver has caused me with both the Emergency brake and with withholding the registration from me for a month, and for your company not informing me up front what the actual additional costs were going to be for the second trip before transporting the car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
First and foremost, NO ONE from Roadrunner has attempted to call me regarding my claim. I have emailed them several times, and all they do is respond by saying that they are DENYING my claim based on the fact that they claim the damage was done elsewhere. By reviewing the attachment to this response I am sending, you will again see on PAGE 2 of the attachment that my vehicle showed NO DAMAGE when taken from Dickinson, Texas on July **, 2015. On PAGE 1 of attachment, you will see that my vehicle was inspected upon arrival into [redacted] on July **, 2015. The report shows CODE 4 - ROOF DAMAGE - DENT IN ROOF. It is VERY CLEAR from this report and the date it was done (7/**/15), that the vehicle obtained this damage while in route from Texas to Florida. The representatives from Roadrunner (PR Car Transport) insist on not covering this damage, claiming that the damage was done on the second leg of the trip, which, of course, would be impossible for them to claim, based on the date of this inspection. All I would like is for Roadrunner to acknowledge the damage by paying out the cost to fix this dent. It is VERY frustrating that they claim in their response to Revdex.com that they have attempted to make this right, when in fact, all they have done is deny my claim FOUR times now via email. Please note that EVEN IF the damage occurred on the second leg of the trip from Florida to Puerto Rico, this does NOT take liability away from Roadrunner, as they are who I contracted to transport my vehicle, but this should be a moot point since again, according to THEIR report, the damage occurred while being transported from Texas to Florida. Roadrunner has treated this case extremely unprofessionally. Thank you, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, We are extremely sorry to hear that you have had difficulties with your transport. We would like you to know that we value all our customers tremendously and will do everything we can to stand by our contracts. We will have a customer service representative reach out to you...
immediately at the phone number listed in your account. Thank You Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told by Melissa M. That she was going to pull the call to prove that "Eric" said that "there were cancellation fees" which was not the case. Nor was what I was told when speaking with Eric! Eric said I would not be charged until the car was picked up. Not when a driver was assigned. Melissa M. Is rude and does not let the customer try and speak at all. Every time I tried to make a comment she cut me off. Refund my money or I'll have my attorney give you a call. According to Melissa M. On Wednesday of this week you record conversations and she can pull calls to prove what was said.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It has been nearly a week and no one has contacted me, as I expected, and again shows the lack of professionalism and service from this company. I don't expect this case to be resolved because Roadrunner doesn't care about their customers and just in it for the money. Lies from the estimate to the service to the follow up.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted], As per our the signed terms of service we received from you (and require from all our customers) once a driver is dispatched to pick up your vehicle, refunds of our fee are not refundable. The moment a carrier is dispatched, we incur all our costs for finding and organizing the...
transport. Had the cancellation request happened prior to this point, we would be obligated to refund. Thank You
[redacted],I apologize if anyone told you over the phone that we record phone calls but I can assure you that we do not. There is no reason for any attorney to give us a call; the contract that you signed for our terms of service state clearly that a cancellation fee will be assessed if any order is canceled past the point of a driver being assigned to your route. We welcome any attorney to view this provision in our contract and if they have any questions about it we would be happy to discuss with them further. Thank You
I apologize for the inconveniences that you have experienced. I have reviewed your complaint and want to assist you in understanding our policy to avoid any further confusion. I have attached a copy of our terms of service that you had agreed to on 11/**/17. I have highlighted the areas of...
importance to help with your concerns. Unfortunately, we cannot guarantee specific pick up dates as stated in our terms. We kindly ask that our customers provide us with a window, so we can do our best to pick up within the desired date range. We understand your frustration and do apologize. It was difficult to locate a carrier with the holiday nearing. However, we did locate a driver for pickup in just a few days. We have sent you a follow up email stating the pickup and delivery details. We hope this clarifies any confusion and fully resolves your complaint. Thank you for your patience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I do not accept V2 Logistics' apology because they did nothing to redress my compliants. They are the worst business I've dealt with. I will do everything I can to make sure people, especially the military community knows how bad they are. Please close this compliant as I received my car but 18 days late.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been told THREE times that I would receive an update and not once has anyone called me back. I left a message 5 hours ago with a supervisor named Pam who has not called me back either. I'll accept the response once RRAT has proven to keep their word.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That is not what James told me at American Auto. He told me that 1 - broker was told the car would be picked up on Friday.2. - the car wasn't picked up on Friday because the driver went to Matson after 4 and they were closed. 3 - I waited all day on Saturday no one contacted me on Saturday to update me. I was told it would be dropped on Saturday! Your website says "24/7car tracking in realtime! I used it 3 times but no response! the driver going to the port late is NOT MY RESPONSIBILITY! No I do not accept your response!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because they have stated that I am not entitled to anything and they cannot help me. I asked to speak with a supervisor and they responded there is no one else who can help you. I want a full refund from them and nothing else. I have tried numerous times to reach out to Nicole but she never returned any of my calls. Then I finally spoke with her personally and had told her in depth what had happened to my vehicle and the condition of it. It is now getting an estimate from my mechanic. Maybe the person who responded to this email should reach out to Nicole herself and get filled in.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon, I apologize that you are unhappy with the transport thus far. I have attached a copy of the terms of service you agreed to on 7/**/2017 and I have highlighted the areas of importance pertaining to your complaint. Section 2 and 3 of our contract explains that all dates and times are tentative nothing is ever guaranteed. The reasoning for this is because we cannot predict delays. As stated earlier your shipment was pushed back because our subcontractor was trying to reach you for pickup and was unable to get in contact with you. This caused a domino effect with the delivery extending the transport time. I offered you the subcontractors information because you were requesting phone records and that is not something we can provide because the phone calls were not made by our company to schedule the pickup so we are not in possession of those records. Thank you
Hi [redacted],Thank you for reaching out to us about this issue. The signed bill of lading indication the vehicle condition before shipment (see attached) states the following:-Vehicle too dirty for proper inspection-Damage all around, too much to list, vehicle goes as is, SDMT Transport not...
responsibleThere is no wheel damage indicated on the signed Bill of Lading. Customer signed bill of lading accepting vehicle with no damage notated. As per the RoadRunner contract also signed by the customer:10. Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his/her vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility. Damage claims are not accepted when damage is claimed after the vehicle is dropped off. Damage must be notated on the bill of lading - this protects the carrier from damage occurring after vehicle drop-off and being claimed as the fault of the carrier.Thank You
Good Afternoon, I do apologize however we have addressed these claims with our driver and he is informing us that the actions you have described never occurred. Unfortunately there is no proof that he did the things that you had said and your damage claim was denied because the documentation that you had signed in Honolulu after your car had shipped showed no new damages notated at the time of delivery. The inspection sheet at the time of pick up matched the inspection sheet at the time of delivery and your signature on that sheet was provided meaning that you had agreed that the inspection was done correctly and signed off on that documentation with no new damages notated. Unfortunately there is nothing we can do since no new damages were notated. Thank you
Good Afternoon, I am so sorry that you had a bad experience with our company thus far. I have attached a copy of our terms of service that you agreed to on 5/**/2017 and have highlighted the areas of importance pertaining to your complaint. According to the records of this order it shows in...
our system that you had made a delivery change after you had already dropped your vehicle off. It shows that you wanted the vehicle held at port until August [redacted] due to a change in the time you will be at the delivery location. This change was made on 7/**/2017 you spoke with our representative Taylor who had explained at that time storage fees would accrue and you would be held responsible for all fees caused by this change in delivery. You advised that you understood that you would be responsible for storage fees and we went ahead and updated your order to reflect the change. Section 12 of our contract does explain the storage fees and does state that you will have 4 free days and be charged $20/day after the free days are up. Since there was a slight delay in transport for this vehicle we had only charged you $15/day for the storage. We are unable to cover any rental car fees because of the delay because as stated earlier all dates and times are estimated. Please see section 9 of our terms of service that does explain that all transit times are estimated. Our carrier does not guarantee pickup or delivery on specified dates but will make a good faith attempt to meet quoted timeframes. In the event of a delay shipper acknowledges that we will not be held liable for rental cars, hotel stays or any other claimed expense caused by the delay. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They did not respond to the complaint. I understand "slight" delays in logistics. This was a 4 day delay with absolutely no communication from the company about what was going on or how it was being resolved. Logistics requires communication. This error on their part has cost me thousands of dollars. Honestly, they need to be put out of business. Everytime I called them, they had no idea where my vehicle was nor could they provide me with an ETA..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We sincerely apologize for all inconveniences you have experienced during your shipment. Unfortunately we are susceptible to slight delays when transporting vehicles for various reasons. Thus we clearly state in our terms of agreement that all dates are tentative. We kindly reiterate this to our customers verbally as well since we can never guarantee exact delivery dates and times. This issue has since been resolved as your vehicle was delivered. We understand your frustration and deeply apologize for any hardships this delay may have caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:It does not address, nor reflect accurately, the phone conversations I had with Hawaii Car Transport - Please see below
To Hawaii Transport, You are correct, I did speak with your representative on or around [redacted] of July and verified that it would be delivered, not leave the port, on the [redacted] of August. As you record your conversations, please review the tape and you will see we did discuss port fee's and that it would be approximately 10 days (** - ** Jul) as the carrier would need about 10 days to get the car by the [redacted] of August. I acknowledge that is an estimated time, but the [redacted] and [redacted] are two different dates and not in any reasonable estimation of time.For the second part, I called on the [redacted] of August to verify how much I owed for port fees to ensure I was meeting my obligations per the contract and was told by your representative that I didn't have to pay any. She even put me on hold and conferred with whomever to double check. I understand what I signed and was aware of the port fees, however your company representative confirmed that I didn't' have any to pay. Please check the recorded conversation for the [redacted] of August around 1200 HST.The delay in the car getting here on or around the [redacted] of August was a mistake by your company and not anywhere around the estimated time frame or date that I had requested on the [redacted] of July. It is not reasonable for a 9 day gap to occur and be called an estimation.Thank you,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Order notes state that this customer refused pickup of his vehicle - refunds are not granted after a carrier is assigned and dispatched for pickup. This is in the Terms of Service which are signed by the customer. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]There has to be some accountability on your part for your driver Alex and his actions that have caused me to be inconvenienced. To not hold the person you hired to handle my car responsible for the things that went wrong is bad business practice, costing me additional money than was not agreed upon. Not once did anyone from your company tell me how much the extra trip was going to cost. Had I been informed that it would be an additional $450 on top of the $1,359 I already paid you I would not have agreed to that and would have told the seller to deliver the car to Long Beach himself. Informing me of what the amount of the extra charges were after the car arrived in Hawaii is unethical. Go back and listen to the phone conversation I had with HCT employee Amanda on Monday June **, *016, she did not tell me what the cost would be for the second transport. In fact no one told what the exact amount of the additional costs were going to be until June **, *016 when Pamela called me to inform the car was ready for pick up at Matson.Also, as of today I still have not received the current registration for the car from your driver Alex who kept it. I spoke with him on Saturday July [redacted] and I gave him my address. He assured me that he would mail it to me but I still don't have the registration. I have only one more day to register the car before penalties start accruing. This is unacceptable and unprofessional, he should have never kept the car's registration from me in the first place and left me in a position where I am stuck and cannot register the vehicle. This should not be acceptable with your company and should have been addressed immediately once I informed you that he had my car's registration. I first informed Pamela of this in an email on Saturday July [redacted] and it is now almost 3 weeks later and I still don't have it. If you were me, would this be okay? Would 30 days after your car arrived and you could not register your vehicle be okay with you? Would you be okay with accruing penalties for not registering the car within 30 days of it's arrival at port in Honolulu? Would you be okay with the shipping professional that you hired to just say "Sorry for the inconvenience?" I think your answer to all of those questions would be the same as mine if it were your car, No it is not okay and you would want the company you hired to transport your car to make it right in a way that both parties felt was fair. All I am asking is for you to do is to be fair and operate in good faith, to look at all the things that went wrong with the transport of my vehicle and to compensate me for the inconveniences that your driver has caused me with both the Emergency brake and with withholding the registration from me for a month, and for your company not informing me up front what the actual additional costs were going to be for the second trip before transporting the car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
First and foremost, NO ONE from Roadrunner has attempted to call me regarding my claim. I have emailed them several times, and all they do is respond by saying that they are DENYING my claim based on the fact that they claim the damage was done elsewhere. By reviewing the attachment to this response I am sending, you will again see on PAGE 2 of the attachment that my vehicle showed NO DAMAGE when taken from Dickinson, Texas on July **, 2015. On PAGE 1 of attachment, you will see that my vehicle was inspected upon arrival into [redacted] on July **, 2015. The report shows CODE 4 - ROOF DAMAGE - DENT IN ROOF. It is VERY CLEAR from this report and the date it was done (7/**/15), that the vehicle obtained this damage while in route from Texas to Florida. The representatives from Roadrunner (PR Car Transport) insist on not covering this damage, claiming that the damage was done on the second leg of the trip, which, of course, would be impossible for them to claim, based on the date of this inspection. All I would like is for Roadrunner to acknowledge the damage by paying out the cost to fix this dent. It is VERY frustrating that they claim in their response to Revdex.com that they have attempted to make this right, when in fact, all they have done is deny my claim FOUR times now via email. Please note that EVEN IF the damage occurred on the second leg of the trip from Florida to Puerto Rico, this does NOT take liability away from Roadrunner, as they are who I contracted to transport my vehicle, but this should be a moot point since again, according to THEIR report, the damage occurred while being transported from Texas to Florida. Roadrunner has treated this case extremely unprofessionally. Thank you, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, We are extremely sorry to hear that you have had difficulties with your transport. We would like you to know that we value all our customers tremendously and will do everything we can to stand by our contracts. We will have a customer service representative reach out to you...
immediately at the phone number listed in your account. Thank You Customer Service