Melton's Driving School

We spoke with [redacted] on April 11th to discuss her complaintDuring the course of our conversation I was able to address her specific points:There was an error that caused her account to be debited daily instead of monthlyI apologized for the error but also explained the actual daily billing for credit card processing was correct and no refunds were dueShe understood the explanation[redacted] did state that Kevin D [redacted] did not provide her a copy of the contractAt this time we have provided her with a copy of the signed contract electronicallyWe apologized for any lack of professionalism exhibited by Mr D***.She requested to have her account closed without any penaltyAs of April 12th the account has been closed and no early termination fee will be billedThe merchant was satisfied with this response[redacted] also requested that Direct Connect buyback the lease for the [redacted] terminalI explained she is under contract with [redacted] leasing for this productThe lease is not eligible for cancellation and any further discussion would need to be between [redacted] and ***While she was not happy with my response she did understand her next steps and that we couldn't assist with this part of her complaint.No further action from Direct Connect is necessary at this point.Thank youTrish H [redacted] VP Operations

I called and spoke with the merchant a few minutes agoI explained to the merchant the ETF was a valid fee based on the contractual obligations, however given the way the cancellation request reads (Garlond “signed” as the channel approval to waive) I feel compelled to refund the ETF.I also asked the merchant to withdraw the complaint based on our response time and the resolutionShe advised she would Our account department will send a $check to the following address which should go out by 12/2: [redacted] *** [redacted] *** Fredericksburg , VA [redacted] Business: [redacted] ***

We spoke with the merchant on 6/18/The contract was signed and ETF page was initialed by the business owner so the billing is valid, however we want to ensure our partnership is left on good termsWe did agree to decrease the amount billed to $Merchant is accepting of this resolution.The issue is resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and since they are willing to cut the EFT in half I find that this resolution is satisfactory to me Regards, [redacted]

We spoke with [redacted] today to resolve the complaintWe advised we will refund the following amounts:$for the cash given to Kevin D [redacted] to purchase gift cards that were never added to her account$for the shipping to return devices to [redacted] $cash given to Kevin D [redacted] to create and update the websiteA check will be mailed this week to the address on fileWe did discuss the lease and [redacted] understands this is a month lease that cannot be cancelled and is an agreement between her business and [redacted] leasingThere is nothing [redacted] can do to cancel or nullify the leaseThe customer has the equipment

We spoke with [redacted] (May 31st and June 1st) regarding his complaint to the Revdex.com and explained we have reviewed his processing statements for the months of March and April 2016, (copies of all pages from the statements were attached) The last [redacted] transaction that was settled for Saunders Landscaping by [redacted] took place on March 2, As a show of good faith, we are issuing a credit to the merchant account for the full $for [redacted] discount processing fees charged by [redacted] Since March 2, 2016, [redacted] has only transmitted the [redacted] transactions to [redacted] via the ESA programAs the March and subsequent April statements clearly indicate, [redacted] is not assessing you any processing fees on [redacted] only a per transaction feeAll other fees are coming direct from [redacted]

I wanted to send a reply on this from Direct Connect I realize this is an open issue however I wanted to provide you with what Direct Connect has done thus far1) to reduce the monthly merchant service fees to what they were when we opened the account with themWe will not know until the next billing cycle if this has actually put into placeA rate review was performed mid August and new rates were put into effect for month of August Statement will be sent out first week in September for merchant review.2) They have offered to investigate the several thousand dollars that their statements indicate were deposited into our bank account but never appeared in our accountWe were told this will take several weeks and we're waiting to see the outcome of said investigationThis is with the processor being researched We did explain that this research would take 2-weeks.3) The manager of the company has invited us to contact her directly with any future issues in order to avoid the frustration of trying to deal with a non-responsive local (Albuquerque) representative Trish H [redacted] has given the merchant her contact information for anything he may need I also called [redacted] to let him know that I was filling in for Trish while she was out the next week and to please contact me directly with any questions or concerns Julie Y [redacted] Until we see what the next billing cycle yields we won't know if the merchant services monthly charge has actually been reduced as has been promised, and until we hear the results of the company's investigation into the missing funds that were never deposited to our bank we won't know about that either."

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Direct Connect called the merchant to discuss the outstanding issuesWe explained the problem occurred due to the purchase of a portfolio which included her accounts We have agreed to give her a full refund via check which will be mailed in the next day or twoShe agreed to rescind the
complaint based our our conversationIssue is resolved fully

We have no record of this individual as a customerAdditionally we do not report information of any sort to credit agenciesWe believe we have been named in this complaint in error based on the information that was provided

I called and
spoke with the merchant a few minutes agoI
explained to the merchant the ETF was a valid fee based on the contractual obligations, however given the way the cancellation request reads (Garlond “signed” as the channel approval to waive) I feel compelled to refund the ETF.I also asked the merchant to withdraw the complaint based
on our response time and the resolutionShe advised she would
Our account department will send a $check to the following address which should go out by 12/2:
*** * ***
*** *** ***
Fredericksburg , VA ***
Business: *** *** ***

We spoke with *** *** (May 31st and June 1st) regarding his complaint to the Revdex.com and explained we have reviewed his processing statements for the months of March and April 2016, (copies of all pages from the statements were attached). The last *** *** transaction that was settled
for Saunders Landscaping by *** *** took place on March 2, As a show of good faith, we are issuing a credit to the merchant account for the full $for *** *** discount processing fees charged by *** ***. Since March 2, 2016, *** *** has only transmitted the *** *** transactions to *** via the ESA programAs the March and subsequent April statements clearly indicate, *** *** is not assessing you any processing fees on *** ***…only a per transaction feeAll other fees are coming direct from ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The issues are still unresolved. We are awaiting the merchant services billing for the new cycle (due during the coming week) to see if the rates have been acceptably reduced, and we're also waiting for the processor (First Data) to give us the results of their "investigation" regarding our missing money
Regards,
*** ***

We spoke with *** on April 11th to discuss her complaintDuring the course of our conversation I was able to address her specific points:There was an error that caused her account to be debited daily instead of monthlyI apologized for the error but also explained the actual daily billing for
credit card processing was correct and no refunds were dueShe understood the explanation.*** did state that Kevin D*** did not provide her a copy of the contractAt this time we have provided her with a copy of the signed contract electronicallyWe apologized for any lack of professionalism exhibited by Mr D***.She requested to have her account closed without any penaltyAs of April 12th the account has been closed and no early termination fee will be billedThe merchant was satisfied with this response.** *** also requested that Direct Connect buyback the lease for the *** terminalI explained she is under contract with *** *** *** leasing for this productThe lease is not eligible for cancellation and any further discussion would need to be between ** *** and ***While she was not happy with my response she did understand her next steps and that we couldn't assist with this part of her complaint.No further action from Direct Connect is necessary at this point.Thank youTrish H***VP Operations

We spoke with *** *** today to resolve the complaintWe advised we will refund the following amounts:$for the cash given to Kevin D*** to purchase gift cards that were never added to her account$for the shipping to return devices to ***$cash given to Kevin D*** to
create and update the websiteA check will be mailed this week to the address on fileWe did discuss the lease and *** understands this is a month lease that cannot be cancelled and is an agreement between her business and *** *** *** leasingThere is nothing *** *** can do to cancel or nullify the leaseThe customer has the equipment

Date: Mon, Aug 29, at 2:PMSubject: complaint #***To: "[email protected]" Good afternoon,We had the above complaint that was settled and the customer was supposed to either remove the complaint or at the very least report that this was resolved to their full satisfaction.I cannot see the complaint attached to our company.Will you please verify that this has been cleared and the response that was entered. Thank you, Brynne D

We are sorry the merchant feels the way she doesEach time there is a rate increase we provide our merchants with a day prior notification in their merchant statementsShe should have been aware of each rate increaseThe ETF is clearly marked on the fee page along with her initialsThe year
period is clearly stated in the terms and conditions documentHowever we do not want anyone to state we are dishonest nor do we want negative comments related to our business so as a courtesy we are refunding the $She will see the refund in 5-business days

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and since they are willing to cut the EFT in half I find that this resolution is satisfactory to me. Regards, *** ***

Good morning,We reached out to this merchant on August 30th via the email provided to obtain further information in order to research this complaint.As of this morning we have not heard back.We will need the merchant business name and merchant id number in order to identify the customer in our
systems. Thank you,Brynne D***

From: Trish H*** Date: Tue, Feb 2, at 2:PMSubject: FW: *** *** Complaint (***)To: "***@myRevdex.com.org" We are refunding the full amount via checkI have updated the merchant via email and phone. Trish H***Vice President, Operations***
*** *