Melton's Driving School

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Complaint: ***
I am rejecting this response because:
Regards,
*** ***

A number of problems. 1) The rates they are charging us for the merchant services processing have risen astronomicallyWith our previous service provider we were paying approximately percent of our credit card gross salesWhen we began with this company their price was competitiveNow
they are charging us more than double that rateI have called them and asked for a rate review but have not heard back from themTheir local representative hasn't responded to my phone calls in many weeksThe merchant and I agreed we would decrease his rates and fees back to the as on the contract he signedI did explain *** and *** do annual changes to rates and fees which would impact his processing over time*** was agreeable to this resolutionI also sent him a copy of the merchant processing agreement. 2) I have been asking my local representative of this company to obtain statements for our account for 2014, which we have misplacedI have been calling him nearly every day for three weeks or more asking for these, and my phone calls are mostly ignoredThree weeks later and still no statements I ordered statements today from January 2014-July *** understands this could take 2-business days but we are working on it now.3) There are several thousand dollars missing, dollars that the company's statement shows were deposited to our bank account, but the funds never appeared in our bank accountThe local representative tells me it's probably too far in the past to do anything about itI explained to *** this will take some investigation and could take up to two weeksHe will provide me with the batch detail necessary to research.I provided *** with my contact information and explained we have a service team here equipped to handle all his questions related to merchant processing

We spoke with the merchant on 6/18/The contract was signed and ETF page was initialed by the business owner so the billing is valid, however we want to ensure our partnership is left on good termsWe did agree to decrease the amount billed to $Merchant is accepting of this
resolution.The issue is resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** From: Date: Wed, Aug 31, at 6:PMSubject: Complaint *** - Saunders Landscape Supply versus Universal Debit and CreditTo: ***@myRevdex.com.orgCc: ***@***.com, ***@***.comHi ***,Thank you for taking the time to speak with me today concerning the above referenced case.As we discussed, please change the status to "This complaint has been resolved to the mutual agreement of both parties"Thank you!*** ** *

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I wanted to send a reply on this from Direct Connect. I realize this is an open issue however I wanted to provide you with what Direct Connect has done thus far1) to reduce the monthly merchant service fees to what they were when we opened the account with themWe will not know until the next billing cycle if this has actually put into placeA rate review was performed mid August and new rates were put into effect for month of August Statement will be sent out first week in September for merchant review.2) They have offered to investigate the several thousand dollars that their statements indicate were deposited into our bank account but never appeared in our accountWe were told this will take several weeks and we're waiting to see the outcome of said investigationThis is with the processor being researched . We did explain that this research would take 2-weeks.3) The manager of the company has invited us to contact her directly with any future issues in order to avoid the frustration of trying to deal with a non-responsive local (Albuquerque) representative. Trish H*** has given the merchant her contact information for anything he may need. I also called *** to let him know that I was filling in for Trish while she was out the next week and to please contact me directly with any questions or concerns. Julie Y***Until we see what the next billing cycle yields we won't know if the merchant services monthly charge has actually been reduced as has been promised, and until we hear the results of the company's investigation into the missing funds that were never deposited to our bank we won't know about that either."